Power Window Problems of Mercury Mountaineer

The contact owns a 2004 Mercury Mountaineer. The contact stated that while attempting to change the wheel drive, the vehicle failed to utilize the forward wheel drive. In addition, the vehicle began exhibiting several failures simultaneously. The power steering assist failed, the gear shifter failed, and the transmission was causing the vehicle to jerk abnormally. Also, the power windows had become inoperable. The vehicle was taken to an independent mechanic for inspection. The contact was informed that the transfer case and transmission needed to be replaced. The additional failures were not diagnosed. The vehicle was not repaired. The manufacturer was notified of the incident. The approximate failure mileage was 83,000.

See all problems of the 2004 Mercury Mountaineer 🔎.

Rear passenger power window not operating properly. It will go down, but not go up, either from passenger door switch or driver's switch. Both switches and motor replaced at first repair shop but could not fix the problem. My local Mercury dealer also wanted to replaced both new switches and new motor claiming all three were still bad. Two weeks, and three shops later, a Ford dealer in the next town over said both switches and motor were fine ( I already knew that). He found a broken wire behind the emergency brake pedal behind the dash panel. A new section of wire was spliced in, but they are not sure how or why this wire broke in an unexposed location.

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Back lift shattered when closing, resulting in shattered glass in my hand, inside the car, on top of the car and all over the parking lot near other cars (everywhere) and brackets hanging from the wires on the top (it was raining outside!). I drove car to dealer who after initial questions and Ford approval then advised of recall and provided a replacement car during repairs but it took 6 weeks to repair. Amazing while the 6 week repairs of "waiting for parts" I got a recall notice in the mail (Aug 05). After bothering the dealer to get the car back, I was called to pick up the car and I was told the "check engine soon light" is coming on! when I picked it up, I not only see the light is intermittent coming on, but my electric window switches are not working to put the windows up and down (except the front passenger works fine) and the driver seat belt is not retracting correctly! this car is only 3 years old!!.

Back lift shattered when closing, resulting in shattered glass everywhere and brackets hanging (it was raining outside!). I drove car to dealer who provided a replacement car during repairs but it took 6 weeks to repair. Then when I was called to pick up the car I was told the "check engine soon light" is coming on! when I picked it up, I not only see the light is intermittent coming on, but my electric window switches are not working to put the windows up and down (except the front passenger works fine) and the driver seat belt is not retracting correctly! this car is only 3 years old!!.

Rear lift gate panel below glass has developed a crack. This lift gate has been recalled but dealer states the cracked panel is not part of the recall. Two dealers have said this problem has occurred in other vehicles. Has not yet been repaired. Also transmission trouble. Dealer said needed to replace at cost of $3200. 00. Dealer charged $80. 00 to tell me it needed fixed. Took to trans. Repair shop to repair at cost of $1300. 00. This month I have also had to replace the idler pulley, egr valve, and the elec rear window is not functioning.

This was at midnight, Friday the 23rd of July. After I went inside my residence, I look outside the window to see if the mirror lights were off. After a period of 15-20 minutes, the lights dimmed off. At 3 am, I went out again to the car, to run an errand, and using the keyfob unlock the doors, and got in my car. Starting the ignition, the door ajar message appearred on the console. Also I notice the dome light was on. With the engine running and the vehicle in park, I got out the car and walked around to open/close the other three doors, not the gate. Being satisfied that the other doors were close, went back to the driver side got in and close the door. The door ajar warning was still lit, as well as, the dome light. Thinking that a short had occurred in the electronic system, it was minimal. After pulling off and going a distance of 50 feet in the complex residence, I pull over to the side and got out to check the doors once more, this time including the liftgate. I unlatch the liftgate and pulled down to close it. I notice the left liftgear arm jutting out beneath the window. I never realized that the liftglass assembly is separte from the gate. I pulled the liftglass up and saw that the left liftarm was not attached to the bracket as was the right liftarm. I tried to determine if the arm had broken off the bracket, but there were no indication or signs(sheared or jagged edges, only minimal rusting) of this happening. I checked the right liftarm assembly to see if it was attached to its bracket, and it was. I pulled the glass down, to shut it close. At this point the glass shattered/exploded, with the electronic/hydraulic hose keeping the gate assembly from falling out completely. I taken my vehicle to my dearlership the following Monday July 26, to have them to order the full liftgate assembly, but they informed me that Ford would not pay for the cost of repair.

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While driving in cold weather driver's side window fell off track, causing the glass to fall inside the panel of the door frame. Onsumer was able to drive the vehicle to the dealer, and mechanic replaced the window. Also, consumer went to lift up the tailgate and the cable snapped in half. Consumer was able to put the cable in the back of the trunk. However, mechanic informed consumer that vehicle was not on recall or under warranty.

To this date the following problems are present: gas gauge sticks, air bag warning light comes on and off, driver's side door rattles and knocks, driver's side window taps, driver's side window grinds while moving up and down, clock and radio do not light up or work when start vehicle, sun roof rattles and knocks, wind gets caught between roof and headliner which creates a loud vibration, the passenger side window also rattles and knocks, there is a loud rhythmic chirp toward rear of vehicle, heating and cooling controls squeal when turning on or switching vent settings, driver's seat feels rough when moving on seat track, the 3rd steering wheel still has defect under the leather which protrudes, driver's side leather seat was damaged after being at the dealership, 2nd row middle seat is almost impossible to lock in folded position, front windshield wiper control does not stay within setting, the vehicle vibrates and the steering wheel shakes when turning the wheel at a slow speed, the third row cup holder on the driver's side does not stay down in the fitting, there is a strong exhaust smell in the cabin when engine is in hard acceleration, engine starts to stall while driving. Steering wheel was defective by being malformed causing the airbag to be ineffective. The second steering wheel was also ill fitted causing sharp protruding parts on the steering wheel. The dealership has had to repair or replace the following: body work to defective paint on roof, front hood, and driver's side fender. The dealership damaged paint in two areas and only provided touch up paint. Replaced noisy rear windshield wiper motor, rear hatch glass because defrost would not work, rear hatch hinges, driver's side seat track. Suspension problems with vibration and pitching. Vehicle lurches forward upon acceleration.

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Power windows work when keys are not in ignition.

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