Side/rear Glass Problems of Mercury Mountaineer

The contact owns a 2002 Mercury Mountaineer. The contact stated that while opening the hatch on the rear of the vehicle, it fractured and the glass fell out. The vehicle was inspected by a dealer that informed her that her VIN was not included in recall 01i010000 (visibility: glass, side/rear). The vehicle had not been repaired. The failure and current mileages were 127,462.

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My mother was at her parents' house and opened the rear glass portion of the lift gate. Upon doing so, one of the lift gate cylinders detached from the glass. She went inside to get her father to come outside and see if he could fix the issue. When he attempted to lift the glass, it shattered instantly leaving cuts all over his body. I called Ford about this issue and was told that there was nothing that they could do about this because the recall that addresses this issue had already been performed on the vehicle (NHTSA campaign id number: 01i010000).

Rear glass hinge failure on 2004 Mercury Mountaineer. Hinge pin failed on my rear glass hinge.

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The contact owns a 2002 Mercury Mountaineer. While the vehicle was parked the contact attempted to close the windshield on the rear lift gate and it shattered. The dealer was notified and informed the contact that NHTSA recall # 01i010000, visibility glass, side/rear had already been serviced on the vehicle. Prior to the recent failure the contact had the rear windshield repaired on 4 different occasions. The dealer stated that the three years ago the windshield recall repair was satisfied. The most recent repair was made in April of 2007. The approximate current and failure mileages were 80,000.

Hello and good day, when I 1st purchased my Mountaineer (purchased used with approx 119,000 miles) I took it to get it washed. When I was getting it washed the rear hatch panel (the rectangular panel under the glass with the make and model name) cracked and broke apart. I tried to contact Ford and Mercury concerning this to explain what happened and how part of the car literally fell off. They informed me that they would not recall this but that I could take it to my local dealer and they could fix it for $750! I did research to find, literally, thousands of complaints about the same exact problem. People's rear hatch panels are falling off while driving all the time, I see it on the road alot. Since the panel fell off, the retaining metal piece that holds the reatch hatch clasp in place to the door, it rusting off. This is because the panel is broken off and water/ice has rusted the area, where usually water and ice could not reach it. This small problem is not causing multiple problems. I am concerned that more of my rear panel will fly off while driving and cause an accident I am concerned that my rear hatch panel will come open while driving (the clasp could rust off anytime) and cause an accident or it will fly open and stuff will fly out of my car and then cause an accident I am concerned that my panel will open while parked and my car /possessions will be stolen I am concerned that the door clasp will cause my car alarm (factory) to go off and run my batter down and/or short out my electrical system. . Read more...

The contact owns a 2005 Mercury Mountaineer. While examining the vehicle, the contact noticed a crack extending from the bottom of the rear glass to the bottom of the vehicle. The vehicle has not been diagnosed by the dealer. The current and failure mileages were 31,000.

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Other vehicles of the same make, model, and year have been included for a safety recall regarding the brackets connecting the lift cylinders to each side of the liftgate glass. The adhesive has worked loose and the cylinder will not hold open the glass; the gate has fallen and will continue to do so, resulting in glass breakage.

The contact owns a 2002 Mercury Mountaineer. When the contact opened the liftgate, the glass shattered on her hand. The brackets caused the lift cylinders to detach from the glass and shatter. Prior to the failure, the contact heard a rattling sound. The vehicle was previously repaired according to Ford recall number 04s20 and NHTSA campaign id number 01i010000 (visibility:glass, side/rear). The failure mileage was unknown because the instrument panel constantly displays an error message stating that the rear liftgate is ajar due to the failure.

The contact owns a 2002 Mercury Mountaineer. While the vehicle was parked, the window liftgate shattered when it was closed. The dealer stated that the vehicle had previously been repaired under NHTSA campaign id numbers 04v442000 (structure:body: hatchback/liftgate:hinge and attachments), 01i010000 (visibility: glass, side/rear), and 07e104000 (visibility:glass, side/rear); therefore, the contact would be responsible for the repair cost. Updated 09/15/08 updated 09/17/08.

The rear window shattered when it was lifter causing the glass and metal bar across the window to to come crashing down on my head and back. The glass caused cuts on my hands, feet and they became embedded in my skull. The metal bar caused a cut and a bruised skull.

The contact owns a 2006 Mercury Mountaineer. On a snowy day after driving the vehicle the driver noticed that the back rear door window was broken. The contact stated that there was no previous cracks or evidence of craks in the window. The local dealer informed her that she was responsible for the repairs. On 4/12/07 the dealer informed her that the hydraulic valve that kept the window open and the head of it was cracked. The dealer stated that the failure could have caused the window to break. The current mileage was 33,100, and the failure mileage was 33,001.

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: the contact stated the hinges came lose on the back window. The window was being held together with duct tape. The dealership was made aware.

Rear liftgate glass shattered. This is the second time this has happened in two years. I replaced the liftgate glass in 2004 after it shattered the first time. A replacement part was put onto my vehicle on 12/14/05 after a recall service. Within six months the part that was determined as defective in 2004 that was put onto my vehicle in December caused the glass to shatter again.

Complaint requesting reimbursement on 2002 Mountaineer. The consumer was seeking damages about the rear window glass. A recall had been issued regarding the issue. (insurance company on behalf of consumer).

2002 Mountaineer stalls, transmission control assembly, main control valve, and gasket had to be replaced. The lift gate was sticking, and while closing it, the glass shattered, the glass was recalled, and was suppose to have been fixed. The oil light illuminated. The trim on the front door fell off while driving. There was a grinding noise coming from the rear wheels, it was determined that there was severe rust on the brake componets, the park brake shoes fell apart due to corrosion, the rear wheel bearing and knuckle assembly had excessive rust.

After having the recall for the liftgate repaired, the plastic is beginning to crack. The consumer states that the vehicle was not having any problems prior. . . . . . . . . .

: the contact stated "on 8/23/04, the rear liftgate window of my 2003 Mercury Mountaineer violently exploded while parked. The force of the explosion sent glass flying into the rear of my vehicle and into the parking lot. The dealer had my car for 9 days before Ford sent a representative to view the damage. Against several opinions, Ford denied responsibility because there were dog crates in the back. These crates had been in my Mountaineers for years & didn't even come close to the window. I found dozens of idiopathic exploding liftgate incidents on the NHTSA site for the Ford explorer and Mercury Mountaineer - at the time, NHTSA advised that Ford was about to issue a voluntary recall. I did get the recall weeks after the incident, but my attempts to obtain reimbursement from Ford for repair of this defective liftgate glass for myself and my insurer were unsuccessful. My complaint made it to the executive offices of Ford, but they would not even talk to me because my insurance company was not subrogating - the claim was just too small for my insurer to pursue. However, there is a principle involved, and I am completely disgusted with Ford motor company. I had the car repaired by insurance after I paid the deductible, and then a couple months later, the recall work for the liftgate was done by my dealer. Recently, I noticed that the new liftgate has an ever enlarging crack down the center of the liftgate glass frame - my dealer says it is not structural and not to worry, but due to the history of this vehicle, I fear that another explosion is imminent. I was in the car at the time of the first explosion, and it was scary. I have had a warning magnetic sign placed on the rear of my vehicle to warn people to stay away from the rear of my vehicle in case of another explosion, and my dog crates are now shielded with a sun blanket to protect from flying glass. Ford has created such bad will with me that this likely will be the last Ford product I own. " updated.

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Rear window was completely shattered, vehicle was parked in driveway when it happened. Some of the shattered glass pieces were discolored.

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Vehicle was parked in garage overnight. Read window exploded over night. Glass was all over the garage. Only a couple pieces bigger then a dime.

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Problems with vehicle's transmission at various speeds. The engine remained slipping, jumping, and making noises, the rear window did not hold and fell on the consumers head, the steering column locks, the fuel engine read empty and the light was on, the interior coat hooks had come out of the walls, and the transmission was jumping, clunking, and slipping. Dup of 10022342_pco.

Consumer left her rear back hatch open, and closed the garage door. The hatch glass exploded upon impact of the garage door. Consumer feels that "the glass in unsafe , cause if the glass had implode in an accident, it could of cause serious injuries to the occupant. Please provide more details. Ts orig part of liftgate invest, but later det. To be not related to investigation_pco.

I bought this Mercury in oct 98 . It is now Jan of 99 and I have had quite a few problems . A warrenty came with this car, and we have been there twice ;one for the transfer case, and switch for the power seat , leak on rear hatch window. Now im returning it for throttle malfunction. I almost killed my children and myself . I made my children jump out of the car while doing aprox . 5 miles an hour. The more I stepped on the brakes the more the engine idled faster . I dont know anything about cars I am a housewife. I just wish I knew about this defect in the car so it could been corrected before I went on vacation . It is a nice car. I wish Mercury would notify theire customers of any defects. Thank you very much for this questionair, it helped my family alot . Thank you. Dawn gag liano.

See all problems of the 1997 Mercury Mountaineer 🔎.

After van was driven for about 5 miles and parked the rear windows exploded. No one was injured because no one was in van.

Rear window glass broke out, owner can not replace it becaused it's unavailable.