Instrument Panel Problems of Mercury Sable

The contact owns a 2008 Mercury Sable. The day after the vehicle was purchased, the contact could not see the instrument panel gauges. He stated that in the mornings he cannot see how fast he is driving, but in the evenings, when the instrument panel lights illuminate, he can see the speedometer. The dealer stated that nothing was wrong with the instrument panel and could not provide a remedy. The failure mileage was 15. Updated 5/19/08 updated 05/19/08. Updated 07/30/08.

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- the contact owns a 2001 Mercury Sable. The rear coil springs cracked on the vehicle the contact stated the tires were leaking air, and the rear driver and passenger tires were resealed. While repairing the tire the mechanic noticed the rear coil springs were cracked. The contact also stated that the lights on the dashboard will not turn on until 20 minutes after the vehicle has been started. He was unable to view the speed on the speedometer and other gauges. Updated 02/27/07.

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Re:previous repair ted russell invoice # f1cs560238 dated: 1/19/2007 malfunctions that started February 28, 2007 are same as previously stated in referenced invoice as follows: 1) climate control blows hot air while on fresh air and ac 2) coolant light comes on; this usually happens with the malfunction of the ac control system referenced above. I can stop the car, turn everything off and in 15 seconds restart and light goes off. The coolant light will stay off as long as I keep the climate control off however; when driving for a distance (I. E. 30 miles) and then multiple start / stops in traffic the light will come on if I am running the climate control. Until the recent malfunction of the climate control Wednesday night (2/28/07) this coolant light has not come on since last repair to climate control. For information, the conditions outside were approximately 66 f. Obviously I am upset with the continued problems I am having after this vehicle spent one week in your shop for previous repairs for the same malfunctions. Additionally, I am extremely dissatisfied with the recommended repairs made by ted russell qualified professionals as discussed with you during my phone conversation yesterday.

Human machine interface is defective in sunlight. The instrument panel is composed of gray background with silver numerals on tachometer and speedometer and green led readout of odometer, direction, and miles to empty. Sunlight washes out the instrument panel making it unreadable. Driver must shade instrument cluster and lean close to determine data thus taking attention from roadway, an extremely dangerous practice on high-speed, multiple-lane highways. Under certain conditions, even this effort is fruitless. Manufacturer acknowledges problem but states it is not their policy to reengineering such defects.