Owners/service Manual Problems of Nissan Murano

My car has a front emergency braking system. The sensor for this system is located at the front of the car, underneath one of the head lights. The sensor detects when a vehicle in front of you has stopped. As you get closer to the vehicle, if you do not stop, the car will sound a 3-beep alert notifying you to stop. If you still do not stop, the car will apply the brakes and force the car to stop to prevent an accident. One night, I was driving home on a city street, when the 3-beep alert sounded, and the dashboard display started flashing red and white lights. There was a message on the display stating that a crash was imminent. Then the brakes engaged suddenly, and the car almost came to a complete stop in the middle of the street. The brakes engaged so hard and so quickly, that it threw me forward in the seat. At the time, there was no car in front of me coming to a sudden stop and no crash was imminent. The closest car to me was 2-3 car lengths ahead, and it had not stopped. Thankfully, the street was not busy at the time, and there was no accident. Nissan is aware of this issue, and there are class action lawsuits, but Nissan won't issue a recall. I've taken my car to 2 Nissan dealerships and they won't replace the sensor. The first dealer told me my sensor was dirty, but that doesn't explain what happened. According to the owner's manual, if the sensor is dirty, there will be a message on the dashboard display indicating the sensor is obstructed, and the front braking system will turn off. That is not what happened to me. The second Nissan dealer did a software update on my car and reset the sensor. I keep being told to bring the car back if the issue happens again, but this is not the kind of issue you want to wait to have happen again. What if I am on a busy street or the highway? I could have a serious accident. Please investigate this.

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While on a recent road trip during dry conditions. We have started receiving a pop up message relating to the forward emergency braking system on our display - front radar obstruction. This has not affected braking to our knowledge and following the reset steps in the owners manual did nothing.

While driving in my neighborhood, having just backed out of my driveway, the sunroof of my 2012 Nissan Murano spontaneously shattered. I keep my car inside a garage and has never been in any major accidents. Per my auto manual, I called Nissan consumer affairs after the incident and was told to take my car into the dealership. The service person stated it was the 2nd call that morning related to the exact same problem. After researching online I found many others had experienced the same problem. However after a week of them giving me the runaround, I was told they would not be offering any assistance to repair the vehicle. The repair has been quoted to be around $1500. I will never buy from Nissan again.

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My 2009 Nissan Murano locks on rear doors for both passenger and driver side started failing intermittently and I could only open them by reaching in from front and manually flipping lock. Now they are not working at all. I brought them to my service mechanic and he quoted approx. $500 for each! I don't have that kind of money to put into this car. Recently I had my elderly parents visiting and realized how dangerous it was that my mother could not get out of the car on her own as the rear passenger door won't open from the inside. But when I "alarm/lock" the car, the doors will still open and the alarm will sound. But there is no safety of having locked doors the driver side door still works but there is a miserable rattle inside. This is the most annoying, unsafe and poor quality problem I haveever had with a car. And it is even more frustrating this is a common problem that has been happening for so many years. I was planning on buying another Murano, but now reconsidering and may go back to Honda or Toyota.

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I have a 2004 Nissan Murano. I took my car to the shop today because the doors are not locking or unlocking. My hatch only works some of the time as well. I found out that the actuactor is out on all the doors. This is crazy are out on a car that only has 79k miles on it and is 11 years old. The cost will be about 2k to get fixed. This is a safety issue, I have three small kids. Having to them stand outside while I climb inside to manually unlock the doors is unssafe. If I leave the car unlocked at night when we are out, that leaves us vulnerable for someone entering the car and hiding in it until we return. Once we get in we manually lock the doors but if there is an accident and we needed to quickly exit or emergency responds need to quickly get us out of the car, it is not possible. It is going to cost 2k to get this fixed. I have been reading forums, this is a big issue on the Nissan Murano, it needs to be a recall. If it is not a recall, I would like Nissan accept some of the financial responsibility of this repair.

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Sometimes the front driver¿s side door will not open from inside the vehicle. Normally after stopping and turning off the ignition the door locks will automatically unlock and you can pull the inside handle to open the door. The complaint concerns those times when the door lock does not disengage and you can not open the door from the inside. Even when manually moving the locking lever inside the door or trying to use the remote entry fob the door will not unlock. The only way I have been able to get the door open is by lowering the window and pulling the outside handle. It¿s becoming more frequent and appears to be related to the outside handle not closing all the way after getting into the vehicle. I have noticed that sometimes after entering the vehicle and driving away there will be a thud in the door and I believe it is the outside handle flopping in to the closed position. The outside handle also seems to be separating so that an section closest to the car is not firmly attached to the rest of the handle, but if you hold pressure and force the two sections to stay together then there is no thud later. This can be a very dangerous situation if there is an immediate need to get out of the vehicle and the door won¿t open.

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My door lock for my passenger front side does not unlock. I have no idea why but I have to manually unlock this now. I have researched this online and spoke with my local Nissan dealerships. This is a safety issue and should be repaired by a recall. Please advise.

The driver's side power door lock stopped working at about 60,000 miles. I took it to dealership, said it was actuator. It was a very expensive repair so I chose to manually lock and unlock that door. A month or so later, one of the back door locks stopped working and the front passenger lock soon followed. By 75,000 miles, none of the doors would respond to the power lock buttons or the remote. The back door locks are nearly impossible to reach from the driver's seat, so either the doors stay unlocked all of the time risking my family to intruders or they stay locked all the time requiring me to get out of the car and go around to the passenger side to reach in and unlock the back door so that my child can get in the back seat. I contacted Nissan because obviously it is some kind of design flaw if all four have gone bad but they refused any financial assistance on the repair and refused to give information of any other complaints on this same issue. This is obviously not a crash risk so maybe this isn't the proper forum to voice this complaint; however it is a safety issue for the passengers. Having to get out of the car to unlock a door when picking someone up is a danger as is being unable to lock all the doors from the driver's seat in case of unwanted attention from someone outside the car. I have researched this and there are numerous similar complaints on different internet sites going back several years so Nissan has known about the issue but hasn't done anything that was effective to solve the problem. Please feel free to remove this if you do not agree that it is a safety issue.

Door actuators failed. Door locks fail to lock and un-lock. Occurred at various times, using any means available to lock and un-lock the doors: the key fob, interior driver side and passenger side locks button on door, and manual manipulation of the interior door lock(s). The issue is experienced with all 4 door locks and rear hatch. Have been unable to get in or lock the vehicle except manual use of key. Unfortunately the rear hatch does not have a manual system and therefore can't be locked or opened. Safety issue!.

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Passenger door, passenger-side rear door, driver-side rear door and trunk door will not unlock while pressing the key fob twice. Manually unlocking the doors by using the keyhole on the outside of the driver door does not solve the above problem. Manually unlocking the doors by using the driver / passenger side unlock button on the armrest does not solve the above problem. Trunk door cannot be opened with any of the above means due to absence of manual lock/unlock lever on the exterior of the door.

There are three ways to lock and unlock the doors; using the remote, using the key and using the interior locks. The remote does not lock nor unlock the driver's nor the front passenger doors. The key, which can only be used in the driver's door lock, will lock and unlock all doors except the front passenger side door. The interior locking mechanism located on the drivers door will not unlock nor lock the front driver's nor the passenger side doors. At this time the only way to unlock the driver's and the front passenger side doors is to reach over and use the interior handle. Once the front doors are unlocked the only way to lock them is to manually move the locking switch to the locked position. This problem seems to have affected hundreds if not thousands of Nissan Murano's the inability to lock and unlock the front doors is critical to the safety of the vehicle's occupants. The driver cannot lock the front doors, which is paramount when a child is riding in the car. Not locking the doors can be critical in the event of a motor vehicle accident. It is a well known fact that the safest place to be in the event of an accident is in the car and the inability of the driver to insure that all doors are locked is critical to everyone's safety. Having an unlocked door open in a crash increases the probability that an occupant will be ejected from a car thereby increasing injuries and the probability of death; not knowing that all doors are locked results in unnecessary risk.

The front passenger lock would not open using the key fob or the interior lock buttons. The rear hatch will not open unless the front passenger door is unlock. Recently ( spring of 2013, 129k miles), the driver and rear passenger side locks would not operate unless manually unlocked, at first intermittently and ultimately stopped working completely.

Door locks starting with drivers side passenger and now the driver door will not lock or unlock unless manually changed with lever or key. This is a huge safety issue and should be addressed passenger doors are random however are starting to show similar signs thanks in advance.

At approximately 60,000 miles with the age of the car being approximately five (5) years old the front passenger door would not unlock or lock when the remote actuator was used. This got progressively worse and then less than a year later the driver's side door began doing the same thing. Now neither one of these doors will work correctly and often lock on their own without the remote actuator or the internal manual locking sytem being used. This has spread to the rear doors too but only intermittently at this time. I have read on the internet that many many owners of a Nissan Murano of almost every model year eventually experience this problem. This creates a safety problem should entry into the vehicle or exit from the vehicle in an emergency situation be required because the doors will not unlock from the outside without a key and the only door that has a key slot is the drivers side front door. If the key's in the ignition how would anyone on the outside of the vehicle get the doors open in an emergency? there was a recall issued a few years ago in australia for this very same problem on a different Nissan model vehicle. If this was a safety issue there and was acknowledged by Nissan to be their responsibility to resolve I cannot help but ask "why isn't this being taken care of here in the USA by Nissan?" Nissan and their dealers have known of this safety problem for years and quote between $400 and $500 to fix just one door. Many owners report via the internet that this problem exists on at least 2 doors and some report all 4 doors including the rear lift gate have this problem. Something needs to be done to resolve this problem and protect the owners and occupants of these vehicles.