Forward Collision Avoidance Problems of Volkswagen Jetta

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 23v604000 (electrical system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Additionally, the contact stated while driving approximately 35 mph, the vehicle stalled. The contact stated that the vehicle stalled, and she became aware that several unknown warning lights were illuminated. The contact was able to restart the vehicle and continued driving to the residence. The contact stated that the failure recurred the following day. The contact drove the vehicle to a local dealer who diagnosed that the "front assist systems" needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred with several unknown warning lights illuminated; however, the contact was able to stop the vehicle before the vehicle stalled. The vehicle was driven back to the same dealer. The vehicle was repaired. The vehicle was taken back to the dealer for the tire pressure warning light becoming illuminated. The vehicle was diagnosed, and it was determined the driver’s and passenger’s side front lower control arms were defective. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 31,000. VIN tool confirms parts not available.

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The contact owns a 2019 Volkswagen Jetta. The contact stated that the forward collision avoidance system feature was defective when the vehicle was purchased. The contact stated that the forward collision system failed to provide an alert when another vehicle was in close proximity. The vehicle was taken to stone mountain Volkswagen (3500 stone mountain hwy, snellville, GA 30078) where the contact was provided an estimate to repair the vehicle. The manufacturer was notified of the failure, but offered no further assistance. The vehicle was not repaired. The failure mileage was 28,000.