Ignition Module problems of the 2009 Volkswagen Routan

Tl-the contact owns a 2009 Volkswagen Routan. The contact stated while driving at 45 mph, the vehicle stalled with an unknown warning light illuminated. The contact stated that the failure occurred after the vehicle was repaired under NHTSA campaign number: 15v194000 (electrical system). The vehicle was towed to Volkswagen of macon located at 4786 riverside dr, macon, GA 31210, (478)781-7701, to be diagnosed. The mechanic was unable to start the vehicle. The contact stated that the mechanic was unable to retrieve any information from the computers in the vehicle. The contact was informed that the part needed to repair the vehicle was on back order. The contact stated that the tow truck operator provided a diagnostic test and informed the contact that the ignition switch module needed to be replaced. The ignition switch module was replaced however, the failure recurred. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 124,000. Ah.

Since buying our 2009 Routan in the fall of 2016 we have sunk thousands into it trying to get it fixed because of the issues we have had shortly after buying it (ours did not come with a warranty from the vw dealer). At least twice a week, and sometimes more, it stalls while we are driving. . . Usually at low speeds like when we are slowing down to make a turn or slowing down for a stoplight. Usually, all of the dashboard lights and controls will blink and ding repeatedly before stalling. It also stalls when sitting still. It will blink all of the lights, the controls will go crazy and the windshield wipers will go back and forth one time as it stalls. On Dec 11 it stalled on a major road in charlotte, nc and I lost all power so I could not even put on my flashers. I have an autistic child who was freaking out because I was trying to get all of the kids to be quiet so I could call my husband as we were sitting in the middle of a busy road. We were in a middle lane and the windows were up so I had to open my door quickly and wave for people to go around us. I kept watching my rear view mirror and praying we wouldn't get hit as cars zipped around us honking. The key was stuck in the ignition since there was no power. My husband was headed towards us and I waved people around us for about 5 minutes while jingling the key and trying everything to get something to work. The power finally came back and the key came out and I was able to restart and get home but my kids are afraid to go anywhere in that van again. We have replaced the battery, the control module (one of the most expensive things we tried), the erg valve, the alternator, and some other parts our mechanic wanted to try. Super eagle auto care has been super helpful in trying to fix it but to no avail. We have learned since buying this vehicle that this is a common problem for vw Routan.

Had the win module replaced for the electrical system ignition switch recall. Now the car will make sudden stops and shut down. Car then will not start up unless the battery is unhooked and hooked back up. Dealer wants to charge 350. 00 to do a diagnostic test to determine the cause.

Have owned this vehicle for 5 months. Vehicle would not start. . . Had been driven aprox 30 miles/cooled just would click, would restart after time given, taken to dealer no problems found, it has done this 4 more time since, is part of the recall 14v-396. Have taken it back to the dealer purchased from and vw dealership and problem cannot be duplicated therefore it cannot be repaired. It has been in the shop for two weeks and no solution found. . . . Suspect it is the ignition switch in the recall but is not throwing out any code. Vw states that they cannot replaced because there is no code and if whin module none are available plus the recall states remedy not available. Vw rep said we could pay out of pocket, and then if later found out to be under the recall they would reimburse. . . Which is totally a lie since there are no whin modules available and that isn't a known fix. I find it totally absurd that they really think we should be driving this vehicle since a failure may happen at anytime, speed, and may cause a crash. The fact that they do not value the lives in the vehicle is very discouraging. Have suggested they replace vehicle or pay the loan and was told that that was doubtful.

Van was traveling 65mph on interstate when the car switched from on to accessory mode. Vw service indicated that the incident was caused by a faulty win (wireless ignition node module). When the car switched to accessory mode, I lost power to the engine and I had no anti-lock brakes or power steering. I was able to coast the van to the side of the road without an accident. This exact issue has been reported in several 2009 Routans and was already subject to a recall for the 2010 Routan's. It also impacts the grand caravans and town & country's, which share a platform with the Routan. Given the high likelihood that this sudden engine shutoff can lead to an accident, I am surprised that Volkswagen has not been required to expand the win module recall to include the 2009 models. I am also extremely frustrated with Volkswagen's response, which was to disclaim any legal responsibility for repair (since it was outside of the warranty period). This is a known defect and should be addressed accordingly.