Engine And Engine Cooling Problems of Volvo XC90 - part 1

I am submitting this complaint regarding serious safety concerns with my Volvo vehicle that may affect the safety of my family, especially young children. 1. Second-row center seat integrated booster seat belt failure the integrated booster seat belt in the second-row center seat is not functioning properly. The seat belt mechanism appears defective and does not secure the child as intended. This presents a significant safety risk. In the event of sudden braking or an emergency stop, a child could be thrown forward due to the seat belt’s failure to restrain the occupant correctly. This defect creates a serious risk of injury and should be investigated immediately. 2. Recurring check engine light following recall repair / hybrid battery concerns following a recent Volvo recall repair and/or work related to the hybrid battery system, the vehicle began displaying a recurring check engine warning light. The issue was reported to weaver brothers Volvo in raleigh, north carolina. The dealership performed repairs or adjustments, and the warning light temporarily disappeared. However, the same issue has returned, raising concerns that the underlying problem was not properly diagnosed or corrected. Given the vehicle’s purchase price of approximately $75,000, I am concerned about the reliability and safety of the vehicle, particularly if the warning light is related to the hybrid battery system, emissions system, or another critical component. Headlight issue: headlights provide inadequate illumination during nighttime and rainy conditions, reducing visibility and creating a potential safety hazard. Left speaker issue: the left-side speaker intermittently produces static and distorted audio during music playback and hands-free phone calls, causing distraction and affecting communication or music while driving thank you for your attention to this matte.

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This is my daughters vehicle. She was driving home from work with my [xxx] and [xxx] grandchildren in the car. The car suddenly wouldn't drive at a safe speed and was chugging along. She almost got into an accident because she couldn't go faster than about 12 mph. She as finally able to pull over in a safe location and called aaa. My son in law met her and picked her and the children up. The vehicle was towed to Volvo in buffalo NY. The diagnosis was a known leak in the sunroof that causes the drains to become blocked. Water then runs down and burned out the ecr module that is located beneath the drivers side foot well. Volvo is aware of the problem and is currently checking all vehicles for the blocked drains. They were given a 5000. 00 estimate for repairs. Today Volvo refused to repair it at their expense. There should be a full recall on this issue. I am a fire/explosion investigator who has investigated numerous car fires related to control modules catching fire. This could have caused a fire and trapped my grandchildren in the rear seat. The dealership reported 2 other vehicles in for the same issue. Please review and respond to me- [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

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To whom it may concern. Our 2017 Xc90 unexpectedly, spantaneously, and catastrophically caught fire under the hood and was a total loss 5 minutes after parking it on April 19, 2026. There were no leaks or other signs of mechanical issues. The vehicle had all regular maintenance completed at the byers Volvo service department in columbus, OH. It had no open recalls. It was always parked overnight in a garage. The fire inspector noted a possible vehicle manufacturing defect as the cause of the fire, however the vehicle was too heavily damaged to be definitive. We do have video of the entire incident as the Volvo was parked on federal government property at the time. We are happy to share any and all information if this helps future vehicles to be safer. It should be noted that there is an active recall for the 2016 Xc90 for a coolant hose leak that can cause a fire. Given that the 2017 Xc90 is of the same design. Upon checking the internet and reddit, it appears that our situation is not unique and there are other instances and reports of similar fires.

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About a month ago I received an engine coolant low warning from the vehicle so the fluid was topped off. This past Friday, April 17th as I was driving home around midnight, I received an engine temperature is high, please pull over notice so I stopped the vehicle and had it towed home. Saturday evening, as the car was sitting in my driveway, the vehicle caught fire. The entire engine bay ignited and basically melted.

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Hey I purchased a Volvo Xc90 2016 seven months ago and I currently still have this car. Also others with the same model, are having problems with oil consumption who is the problem that I’m sadly dealing with, my car burns so much oil and I’m only 19 I got this hoping for a reliable car but in stead in burns oil just has much as I burn fuel every 500 miles, if that probably less miles. It tells me to had a liter of oil because it says I’m out of oil. I just need some one to help me it hasn’t had anything done to it it’s all original with only 127,000 miles on it and this probably has been happening since I purchased it with only 118,000 miles.

Vehicle start shaking violently out of control. Aaa picked up the vehicle and took it to their european shop and discovered it’s the piston rings . I asked Volvo to do a goodwill repair and they rejected my claim on a well know issue that I was not brought aware while having the vehicle serviced at their facility findley Volvo dealership. I’ve been taking this vehicle there for two years, with an oil problem. They never did an oil consumption test or correct the piston issue. I am appalled at this action and behavior by the dealership. A well documented issue with this vehicle. They told the program has expired, I’d have to pay for service . I have photos as well of the issue.

I was driving when a turtle popped up on my dashboard I pulled over to google what that meant and popped the hood cause I seen a little smoke within 3 sec the car busted in flames I ran back and grab my daughter out the back seat we were almost locked in due to the car melting the wire and flames started coming inside the car.

The front and rear evaporator core of my 2019 Volvo Xc90 has failed and I no longer have air conditioning. This issue was diagnosed by a dealer. The evaporator core failure is a massive, widely documented issue specifically targeting the 2016–2020 Volvo spa-platform models. According to my research, Volvo sold approx. 370,000 vehicles in the us during this period. At roughly $5,000 per vehicle, the owners are being asked to spend over a billion dollars on this known, product defect. Volvo is fully aware of this defect, yet they refuse to cover the full cost of the repair. They issued an official technical journal (tj 35912. 1. 0) admitting that the system over-cools, causing the evaporator to freeze, expand, and crack. When technicians perform this repair, Volvo explicitly mandates installing a retroactive "jumper cable" resistor harness (part no. 32241228) to prevent the replacement core from cracking again. The question for you is this: is this a vehicle safety concern. We might consider why one would need air conditioning in the first place. Is it only for comfort or could it sufficiently cool air to help venerable people form having health issues (e. G. , elderly, those with asthma). A recent lancet study, for example, showed heat related deaths in europe rising to 63,000 per year. This may be extreme, but if one lives in a southern state where temperatures climb to 100s or even a northern state where this routinely occurs in July and August, lack of a/c could be a serious health and safety concern.

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Unintentional acceleration. First, I was in line at car wash proceeding slowly ahead as directed in line. Foot on accelerator lightly moving, when car surged rapidly hitting back end of Tesla about 6-8 ft ahead (2/26/26 12:30pm) impact strong enough to push Tesla into truck hitch damaging it front of it as well. Applied brake, but impact was too rapid. Second incident with my Volvo was a month later(3/22/26 about 10:30 am) and my husband was driving. . Made right turn on green light and started to accelerate when it revived and surged forward until applied brake. Dealer could not replicate. No codes but repair shop had to recalibrate after 1st incident and may have lost code on 1st incident(wreck). Now that insurance knows what happened, I don't know if they will intervene. Hopefully. No warnings went off or messages. Airbag did not deploy. I believe that this is an unintentional acceleration, especially occurring twice now. Dealership says car is safe and they will monitor. I guess it means when we have another incident. Hopefully not fatal to us or anyone else. Dealer says it is a transition from hybrid electric to gas. But I have had this car 4yrs10months and this never happened until now. And the transition never has thrown me back in my seat or had the engine rev. The battery was replaced last August because of bad cell and recall on it for fire hazard. Maybe this could have an affect. On first incident I was in shock so thought maybe in hit accelerator instead of break, but when second incident occurred and it was exactly like first except no collision. Thatshow I originally reported to insurance and police as my fault. But that's not true. Now I called insurance to report dual incidents, two different drivers with unintentional acceleration. Sr-1 filed.

The erad (electric rear axle drive) transmission on my 2021 Xc90 t8 recharge has suffered an internal failure at approximately 112,550 miles. The vehicle makes loud grinding and slamming noises from the rear drivetrain and locks up when attempting to drive, making the vehicle completely undrivable. The dealership (Volvo cars gilbert, az) diagnosed the erad clutch as slamming and suspects internal gears are missing teeth. A software update was attempted but did not resolve the mechanical failure. The erad transmission needs full replacement at a quoted cost of $5,211. 56 (part number 32324105-9). This is a known failure point on the t8 platform and Volvo has redesigned this component (erad2) for newer models due to reliability issues with the original design. This failure presents a safety concern as the rear drivetrain can lock up unexpectedly during driving. This erad failure occurred alongside two other hybrid system component failures within a 3 month period: the high voltage coolant heater (hvch) and the vehicle batteries (vcm and main), suggesting a systemic hybrid system reliability problem.

The catillatic converter exploded as we started the vehicle . Was a very loud explosion. . No fire but lots of smoke.

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My vehicle was signaling me to add oil every 600 - 1000 miles around 85,000 miles. The dealership charged me for a chemical treatment to stop the oil burning around 90,000 miles. At about 95,000 miles, my engine failed while driving on the interstate. There was no warning light or degradation of power. Suddenly, the engine lost power, went into limp mode and I could not maintain highway speed. The display flashes "engine performance reduced. " my SUV is now parked in my yard. I have paid two Volvo dealerships and a Volvo repair shop to inspect it. They reported oil burning, cylinder scoring and spark plug failure. There is scoring in the #3 cylinder and there is also no compression in the #3 cylinder. They further advised me that all engines that fit in my vehicle will experience this oil burning issue and the subsequent pathway to failure. I see evidence that this is a known issue with 2. 0l and 2. 5l Volvo engines between 2013-16. Of particular note is that several other owners have experienced failure in the #3 cylinder. There is an issue of clogged rings causing oil burning. Oil burning leads to damage to internal engine components like pistons, spark plugs, valves and etc. . Causing engine failure and ultimately engine fires. Oil burning extends into the exhaust system and also damages catalytic converters leading to failure of those components and even fires. I understand Volvo issued tech journals to dealerships but, to date, this information has not been published to the consumer that we may be made hole. This is a major design flaw that creates an expensive and extremely dangerous situation affecting numerous engine parts subject to high levels of heat during engine operation. Any of these parts are susceptible to spontaneously combusting during operation and without warning. It is an extremely dangerous situation. However, I see no evidence of a recall on my vehicle.

Some back info: I keep the auto start/stop feature disabled. There are three identical incidents total. One about a year or two ago and two back to back a few weeks ago. The first time I was stopped at a drive through but in “drive” with my foot on the brake. All of the sudden the car completely turns off. Screens black, engine off. Completely black car no inside lights on. Within a couple of seconds, I hear the engine reengage and the car “starts” as normal like when you turn the switch. All of the lights and screens turn on and apple car play reconnects. The most recent two incidents were the same day and in drive having stopped at stoplights. The car goes “dead” then restarts all in drive with my foot on the brake. No warnings come up after the incident either. This time my husband and children were with me and can confirm it happened. I did not get these incidents checked out since the car was instantly back to normal with no warning messages. Very unnerving though and feels like the car is being remotely restarted somehow. The first time I just brushed it off, now I am concerned about this happening while in motion.

The contact owned a 2017 Volvo Xc90. The contact stated that after driving 35 miles at 70 mph on I-95 south in south carolina, the contact started smelling an abnormally gasoline odor inside the vehicle entering through the ac vents. There was no warning light illuminated. The contact and her husband continued driving, believing that the odor was coming from the outside because the air recirculation switch was set to recirculate the air inside the vehicle. The contact stated that after driving an additional 5 miles, the gasoline odor grew stronger, and the contact suggested to her husband to pull over so that they could exit the vehicle. The contact stated that her husband pulled over and they both exited with a child. The contact stated that while running away from the vehicle she could see flames underneath the vehicle coming from the engine before the vehicle exploded and was engulfed in flames. The contact and her husband ran away from the vehicle and there was grayish white smoke coming from the vehicle. The fire department arrived at the scene and extinguished the fire. The contact stated that fire department and police department filed incident reports, but the contact had not yet received the documents. The contact stated that the entire front of the vehicle including the engine compartment had melted down to the wheels. The contact sustained soreness to the neck and left shoulder, as well as a headache from the fuel odor. The contact, her child, and her husband were emotionally distressed from the fire. The vehicle was towed to a tow yard and was deemed a total loss. The insurance provider and a claims adjuster was notified of the fire and the contact was informed that further investigation was needed to determine the cause of the fire. The dealer nor the manufacturer was not notified of the failure. The failure mileage was approximately 150,000.

In early December (2025), I experienced hybrid system failure, with the vehicle showing this fault in the dashboard and the check engine light coming on. I took it to the dealership, as the hybrid system is still within warranty, and they diagnosed a failed hybrid battery module. They said I could continue to drive the care in combustion-only mode and would order the module. Having heard nothing, I checked in early January and was told the module would not be available until may or June of 2026. I escalated to Volvo corporate. They opened a case and keep promising to have a manager reach out to update me, but they have failed to follow-through for almost a month. I am now faced with the prospect of operating an impaired vehicle that can't pass an emissions test (and which is under warranty) for more than half a year.

Upon driving a symbol with a turtle and engine cation sign flashed upon the dash displaying and reading reduced power train mode as this is being shown on dash the passenger next to me smelt smoke as we next seen smoke coming from the air conditioning system we immediately pulled over to the safest spot out of the ongoing traffic as smoke continued to worsen now under the hood when flames engulfed the engine and spread to rest of car.

On thanksgiving day I drove to train station in the morning, and had no issue. After work I got in the car started to drive, I was going 25-35 miles per hour in the maplewood township, and I wanted to slow down just in case I dont see any kid or person at dark. I almost had no brake! I was so scared and I pushed th brake pedal so hard, I was very dangerous for the society at this moment. I just wish I was not on the highway going higher speed, or there were no people around! I really cannot trust this car anymore, I could have hit something!!!.

My engine caught on fire. Unknown cause at this time.

As I was driving, the coolant low warning came on. Luckily I was able to pull over safely at a nearby gas station. I found that the coolant expansion tank was empty. The coolant was leaking from the plastic connector on the bleeder hose and was pooling on the top of the engine. There is a recall on 2016 vehicles for this (Volvo campaign r29936) and looks like many are having same issue on 2017 models also. My problem was exactly as described, the part broke, coolant squirts out all over hot engine parts, system coolant level rapidly depletes. Fortunately, this happened in place that allowed safe stopping.

The contact owned a 2019 Volvo Xc90. The contact stated that while driving approximately 50-52 mph, there smoke coming from the front passenger’s side wheel well of the vehicle. The contact stated that an off-duty police officer witnessed the failure and activated the emergency lights, allowing the contact to safely pull off the highway the contact immediately pulled over and stopped the vehicle. The grandson seated in the front passenger’s seat immediately exited the vehicle and the contact was able to unbuckle and removed the [xxx] from the second-row middle seat. The contact stated that moments later there were explosions, and there was black smoke and flames engulfing the vehicle. The vehicle was destroyed. There were no injuries sustained; however, all three occupants of the vehicle experienced emotional trauma from the vehicle catching on fire. Medical attention was not needed. A police report was filed at the scene and the vehicle was towed away. The contact stated that the car seat in the rear of the vehicle was destroyed. The vehicle was examined by an insurance adjuster, and it was determined that the fire had started in the engine compartment. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 61,511. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

My 2021 Volvo Xc90 recharge has experienced multiple hybrid system failures under Volvo's factory 8-year/100,000-mile hybrid warranty, with fewer than 45,000 miles on the odometer. The high-voltage battery modules have failed multiple times, directly related to recall r10312 (NHTSA 25v-179), which identifies a supplier process deviation in lg battery modules creating a risk of internal short circuit and thermal runaway — an acknowledged fire risk. Critically, my vehicle has suffered two actual battery module failures, not preemptive recall replacements. This places my vehicle in a substantially higher risk category than others in the recall population with no prior symptoms. A vehicle that has already experienced the exact failure mode identified in a safety recall presents a materially greater ongoing safety risk. Additionally, my vehicle suffered a complete erad (electric rear axle drive) failure — a known defect that Volvo acknowledged by releasing a redesigned erad2 unit, confirming awareness of this systemic issue. These repeated failures left my vehicle un-drivable and parked at the dealership for more than 6 months, with replacement parts repeatedly placed on backorder, causing severe and prolonged loss of use. I filed a formal complaint with Volvo customer care requesting a vehicle buyback. After months of inadequate communication, Volvo declined to buy back the vehicle or offer reasonable trade-in accommodation. Instead, Volvo offered a nominal monetary concession contingent on signing an nda, which I declined as insufficient given the documented safety risk, repeated failures of a recalled component, extended loss of use, nor out of pocket car rental expenses. I am filing this complaint to ensure my vehicle's actual failures are part of the NHTSA record for r10312/25v-179, and to request NHTSA evaluate whether Volvo's response to owners who have experienced actual failures — rather than preemptive recall repairs — warrants further regulatory scrutiny.

On September 30, 2025, a 2016 Volvo Xc90 t6 experienced sudden engine failure while driving westbound on I-75 (alligator alley) at highway speed. The vehicle abruptly went into reduced power mode (“turtle mode”) without warning. This forced the driver to stop on the roadside, creating a serious safety hazard in fast-moving traffic. Component/system that failed: engine / power train. An independent repair facility performed diagnostics on October 6, 2025, including a compression test. Results confirmed that one cylinder had lost compression due to a failed cylinder head. The mechanic attributed this to excessive oil consumption from defective piston rings, a condition documented in Volvo technical bulletins. Inspection: the vehicle was inspected by an independent service center. Photos and test results are available for inspection upon request. The manufacturer was contacted and denied assistance, citing mileage, despite known oil consumption defects in this engine family. Safety risk: the sudden loss of power at highway speed put the driver and other motorists at risk of collision. With no advance warning, the driver was left stranded on a dangerous stretch of interstate. Reproduction: the failure has been confirmed through diagnostic testing and inspection by the independent service center. Manufacturer/police/insurance inspection: the manufacturer has been notified, but no inspection by Volvo has occurred to date. No police or insurance inspection was performed. Warning messages or lamps: prior to the breakdown, no warning lamps or messages indicated impending failure. The first and only symptom was the sudden loss of power on the highway. Incident cause assessment: based on mechanic’s findings, the underlying cause is piston ring/oil consumption defect leading to cylinder head failure. This defect is widely reported in Volvo vehicles with this engine and represents a safety-related condition.

This car is consuming oil and has the potential to catastrophically fail, or catch fire.

Vehicle is a 2017 model year of the Volvo Xc90 and has the same safety issue in the quality bulletin for recall r29936: coolant bleeder hose (engine side), which is for the same make and model but for the 2016 model year. The vehicle has a plastic coolant bleeder hose that can crack and create a coolant leak that drips above the catalytic converter. The coolant accumulates in the catalytic converter heat shield insulation and poses a fire risk in the engine compartment area. The leak can also be small enough to cause coolant to evaporate and off gas into the cabin through the ac, exposing fumes to cabin occupants. The corrective action is to replace the engine side coolant bleeder hose, though this recall did not extend to 2017 model years, in which this same part was used. The same recall r29936 will need to be extended to other model years after 2016 in which the same component or design of component was used.

While on the highway, the system reported that engine coolant was low and to pull over safely. I pulled into a parking lot and within a couple of minutes the engine burst into flames. The local fire department responded and extinguished the fire. The car is totaled.

Piston ring failure, excessive oil consumption. There was an extended warranty regarding the issue, but it has since been closed. I know there have been multiple lawsuits regarding this issue.

Vehicle started experiencing stalling and when trying to accelerate it would not pick up on speed, I have been quoted by Volvo that the supercharger is bad on a car that is only 6 years old. That repair for this is $2,000 as the engine valve also has to get cleaned out. The vehicle started having issue with ac after 2 years and now the front evaporator has gone bad and with summer time is when I realized of this defect. $5,000 repair for the evaporator.

My 2016 Volvo Xc90 suddenly lost power while I was driving, requiring me to pull over and have the vehicle towed. This is a documented safety issue associated with a known piston ring defect in 2013-2016 Volvo vehicles equipped with 2. 0l and 2. 5l engines, which was the subject of a federal class action lawsuit ([xxx] et al. V. Volvo car USA, llc, case no. Xxx, filed xxx. No there we no warning lamps, messages or other symptoms of the problem prior to the failure. I purchased this vehicle as a second owner from carvana [xxx] — one month after the class action was filed. I was never notified of the defect, the litigation, or any service campaign or extended warranty coverage associated with this VIN, through carvana nor Volvo. Since the power loss, I have spent $11,543. 75 in out-of-pocket repairs (replacement engine, labor, towing). Despite a new engine being installed, the vehicle enters limp mode within one mile of driving. A Volvo-authorized dealer has quoted an additional $19,959. 65 in repairs without certifying that the work will resolve the safety issue. Volvo customer care has declined to assist, stating their internal service campaign has concluded. I am submitting this safety complaint because sudden, unexplained power loss in a moving vehicle is a significant safety hazard, and because second owners of affected vehicles were never properly notified of the defect. I never knew nor was this disclosed to me before purchase from carvana nor told to me by Volvo. I was in the middle of nowhere and I was not sure what to do and being a single woman, I was unsafe and scared. What ever this issue is Volvo and the dealer in south dakota (where it is parked right now) as I had it towed on June 5th, and they don't want to help nor fix my vehicle. I need my catering business vehicle as this is a very concerning for my loss of use for over a year now for my catering part of my business. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

While actively driving into an intersection, driving on the street and or stopped at a light or at a stop the vehicle will shut off, the lights on the dashboard will sometimes be on, other times go completely black, a notification pops up on the dashboard saying "engine not in p". There is no way I'm aware of to re create this action. My children's safety as well as mine has been put at significant risk and in harms way as well as others due to the severity and nature of this unexpected risk while driving on the freeway, through intersections and in general driving through traffic and busy streets. I've had multiple close calls of almost being hit when the car stopped while I'm driving with my children. The problem has yet to be reproduced by the dealer at this time however we have photos and video of it's ongoing safety concern. It has not been inspected by the manufacturer nor police but is currently at the dealer undergoing inspection. There has not been any notifications or warnings prior to any one of these serious events, the message only comes up when the car is off and won't go.

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The contact owns a 2017 Volvo Xc90. The contact stated that while driving approximately 25 mph, the low coolant level warning light was illuminated. The contact refilled the coolant reservoir; however, approximately one week later, the warning light was again illuminated. The vehicle was taken to the dealer who diagnosed that the small coolant hose was leaking. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.

The vehicle engine will fail while driving. The electronics reflect the vehicle is still running. Restarting is not immediate and is difficult. This is a known problem that Volvo recalled for 2019/2020 Xc90s. Volvo will not diagnose and repair under goodwill despite my repeated attempts.

Engine is the part that failed due to excessive oil consumption. Became a safety risk once it started selecting its own driving speed after dropping driving speed to 31mph on [xxx in raleigh. Problem was confirmed by the dealer, Volvo of cary has not been inspected by the manufacturer, police, insurance representatives or others *upon a service visit our technician, ray rancell of Volvo of cary advised that the engine was leaking oil and engine failure would occur if we didn't take care of it so we did to a total of $2879. 74 which would keep the engine from seizing. That means we paid to prevent exactly what happened anyway and as I found out later he did not perform an oil consumption test so he had no way of knowing the shape the engine was in but charged for this work anyway. The repair invoice says the customer stated oil leaking on timing belt but that is incorrect. I would have no way of knowing that as the only thing I know about cars is replinishg fluids. We did have to replinish oil often and advised ray of that but he said it was normal. Thank god I was able to get into the slow lane and prevented any accident but my and my daughter's life was certainly put at risk. There is a known recall for excessive oil consumption which I fould out about later. When I questioned Volvo they said my VIN number was not included in the recall. Clearly, it should have been. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I plugged my usb to usb-c charging cable into my iphone 20 seconds after starting the vehicle. I proceeded to exit my driveway when the infotainment screen went completely blank and the same thing to the driver's display 10 seconds later. I drove to the end of my street to a stop light where the car completely shut off and automatically restarted within a few seconds. I was traveling with my wife and [xxx] daughter. I have yet to reproduce the problem but have an appointment scheduled with the dealership later this week. Zero warnings or messages were present before, during or after the incident. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2025 Volvo Xc90. The contact stated that while driving through a residential area at 35 mph, the vehicle independently slowed down with the message "engine has now stopped" displayed on the instrument panel. The contact pulled over and turned off the vehicle. The contact stated that the vehicle initially failed to restart after the first attempt; however, the vehicle restarted after the second attempt and resumed normal operation after the failure. The manufacturer was notified of the failure and referred the contact to the dealer. The vehicle was taken to a dealer however, the dealer was unable to determine the cause for the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 2,300.

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The contact owns a 2017 Volvo Xc90. The contact stated that after a rainstorm, there was water leaking from the rearview mirror, which leaked into the vehicle, causing the electrical system to fail. There was an abnormal sound of water swishing around inside the vehicle. The on-call warning and check engine warning lights were illuminated. The vehicle was taken to the local dealer, where it was diagnosed with a cracked sunroof cassette leak. The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 147,000.