Rearview Mirror Problems of Cadillac Escalade

The contact owns a 2017 Cadillac Escalade. The contact stated that the vehicle was equipped with a feature that once the vehicle was placed in reverse(r), both sideview mirrors would adjust downward to assist with the driver's visibility. The contact stated that vehicle would either fail to perform this function or would fail to readjust to its proper position once the vehicle was in drive(d). The contact also noted that the mirrors would also adjust upwards which obstructed the contact from using both sideview mirrors while driving. The contact took the vehicle to a dealer where he was informed that a software update could be performed to correct the failure however, if the software update failed, the contact had to pay for the repair. The software update was performed; however, the failure persisted. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 48,000.

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