Interior Rearview Mirror Problems of Chevrolet Impala

Tl the contact owns a 2014 Chevrolet Impala. While parking the vehicle, the rearview mirror suddenly detached from the front windshield. The vehicle was taken to the local dealer (burglund Chevrolet, 1824 williamson rd. Nw, roanoke, va) where it was diagnosed that the entire windshield needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 90,000.

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The contact owns a 2014 Chevrolet Impala. While driving approximately 35 mph, the contact heard a loud noise coming from the center interior rearview mirror and noticed it was partially detached from the windshield. The dealer stated that the rearview mirror needed to be replaced. The contact stated that the part was ordered and the vehicle would be repaired when it arrived. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 1,000.

Purchased 2011 Impala lt/4 door sedan 3 weeks ago. Rear center headrest completely blocks the view of vehicle traveling behind, which prevents you from seeing the car in the rear view mirror. This is a dangerous situation. This also poses a hazard when backing up, due to 90% sight blockage. A recall needs to be issued by gm to remove the center rear headrest from this vehicle. The 2012 model of this vehicle does not have a center headrest. It only has headrests on the left and right, which proves this is an issue they have corrected for the newer model. Something needs to be done to fix this problem in the 2011. I do not feel safe driving this vehicle because of the lack of visbility.

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My complaint with this vehicle is visibility caused by the read headrests when using the rear view mirror. Gm built the back seat with 3 large headrests "which cannot be removed" that blocks almost the entire rear window. When driving the car, the most I can see in the rear view mirror is the tops of the car(s) behind me, sometimes not that much. When backing up, you have to look around all three back headrests in order not to hit someone or something. These back seat headrests can be replaced by buying the 2012 Impala headrest components from gm which cost at least $400. 00 just for the 3 parts needed. I feel like gm should be required to replace the back seat headrests due to the hazard posed by the headrests.

Huge rear headrests (3 of them) block nearly 70% of rear visibility and make it impossible to see vehicles directly behind or approaching from behind. Even stopped at a traffic light, the middle headrest blocks the view of any vehicle behind. Changing lanes is incredibly difficult and dangerous, at best, because driver can't see what's directly behind. Tried seat adjustments, outside mirror adjustments, rear view mirror adjustments, and nothing works to improve the rear view. This is an incredibly dangerous situation, which has apparently been addressed in the Impala for 2012; why has Chevrolet not contacted drivers for a safety fix or recalled? I have contacted my dealer and am still waiting for a response. In the meantime, we are hoping no accidents occur as a result of this poor visibility issue. It seems to me that chevy would be concerned about liability, if nothing else. Does anyone know if there are fixes for this, short of sawing off the middle head rest? they can't be adjusted or even folded down with the seat since they're built into the rear window shelf and not the seats. (who the heck came up with this one?) I'm hoping you can help before somebody gets injured or worse. There are many complaints out there about this issue, including those on your site. Please help! thanks.

The contact owns a 2011 Chevrolet Impala. The contact stated the head rest located in the middle of the rear seat was blocking the drivers view when she used the rear view mirror. The manufacturer was notified, but denied any assistance with repairing the vehicle. The dealer was not notified of the failure. The failure mileage was 0 and the current mileage was 10,000. Updated 11/25/11 updated 11/30/11.

I bought a chevy Impala in the fall of 2000 . One of the special features I had was the auto dimmer in the rear view mirror . In Dec. Of 2003 I noticed a 1/2 inch hole appearing on the mirror which was clear . I guess a yellow reflective coating is put on the mirror to help the dimming . I spoke with a dealership advisor from the dealership I bought the car and didn't seem concerned and said if I wanted a new mirror of this type it would cost between $200and $300 . I said no at that time . Last week Friday April 30 , 2004 when I got into my car after work I found the yellow reflective coating had just about melted away leaving only a small coating at the bottom and what appeared water droplets on the mirror itself . I went to a chevy dealership to have this incident witnessed and recorded in my car file . Two service managers said they had never seen anything like this before . The following Monday I went to the car dealership where I bought the car to inquire about my options and to have them actually see the problem . On the way over I touched the bottom of the mirror and found a gooey black substance on my fingers . Apparently the bottom had melted . The service people said there must have been an electrical short that occured . But couldn't explain anything else . The warranty had run out so they suggested I call chevy customer service for help . They set up a file for my complaint but found no one else had reported such a problem . They called the dealership to verify my story and agreed everything I said was true . But would not replace the mirror because the warranty had run out and because of the mileage . According to the dealership the mileage would make no difference . The chevy rep did say that for customer loyalty they would give me a $500 certificate if I wanted to buy a new car . $200-$300 is still alot of money for me to invest . I don't know what I will do because I do worry because the dealership advisor did say something els could happen .

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