Steering Column problems of the 2009 Chevrolet Traverse

Back in September 2014, gm sent a letter regarding a defect in the steering column that causes steering to be very difficult when attempting to maneuver the car at low speeds. The letter states that gm would cover this malfunction without charge. When my car started having the identical symptoms that are listed in the letter, we called gm and took the car to the dealership. Per the dealership and gm although the symptoms are identical the origin of the problem is different; therefore, they refused to cover the $1,200 repair. It is unclear what the difference is and we have approach gm and the dealership several times considering the repair. I do still have the letter.

There is a loss of power steering at low speeds when making sharp turns such as u turns and turning into parking spots. The power steering fluid level has been checked and is fine. Purchased the vehicle in August 2009. In late 2009/early 2010 there was a recall related to the steering column. In the last few years there has been noise emiitted from the column, but chevy dealership said this was not a safety issue and it would cost over $1000 to fix. However, now it is a safety issue and is getting worse. There are hundreds of complaints online about the same problem. Chevy should issue a recall before someone is seriously injured.

While backing out of a parking spot, the steering column completely locked up and would not allow me to turn the wheel. I then attempted to pull forward at which time the brakes locked in place. Although there were no injuries, I can't help to wonder what couldve happened and what my response would have been should this had happened in traffic on the freeway. I had my daugher in the car and I am still nervous about driving this vehicle.

Steering started to very sluggish when making a slow turn (parking, turn to driveway etc. ) some low noise developed and a loud sqeeking in the steering column followed. Loud enough to make passengers ask about it. Went to dealer and asked if they had a fix. Was told that I needed to have the oil in the power steering removed and unit cleaned, and new oil added. . . . . . . . . . . Price quote was +-$ 230. 00. Asked if there was a recall as this seemed a little strange, was told no ! so I asked if this was a fix for the problem? was told no! that this problem would return almost at once. Asked if this was in anyway dangerous? got a no comment. Am now waiting a call from dealer after telling service mg. That I had mis-givings about letting my wife drive as he had mentioned the possible failure of the unit. To say nothing of the possible loss of any resale value.

The contact owns a 2009 Chevrolet Traverse. The contact stated that while driving 30 mph, the steering wheel started moving without any response from the wheels. The contact mentioned that the traction control and the air bag warning lamps illuminated immediately after the failure. The contact lost control of the vehicle and crashed into a snow bank. No injuries were reported. The vehicle was inspected by an independent mechanic, who diagnosed that the steering shaft detached from the steering column. The manufacturer was made aware of the failure but did not offered any assistance. The vehicle was not repaired. The failure and current mileage was 50,500.