general problems of the 2017 Chrysler Pacifica - part 1

When turning to the right, around 35-45mph on a sharp turn, the steering will stick. Yesterday the sticking was so bad it almost caused me to lose control in the middle of the curb. It does not stick when taking sharp turns to the left. The mechanic has not been able to locate the issue.

My car keeps draining my battery. Just bought brand new batteries from less schwab and they are both failed! the auto shop did a draw test and says the car isn't drawing power. But it's drawing power somewhere. I found 2 videos saying there's issues with the sliding door wiring corroding? still working snd causing issues. So I'm going to test it out myself. Super frustrating. Had to buy new batteries as soon as I bought from the dealership last year and now those batteries are dead!.

The vehicle will randomly shut itself off while it is operating causing the dashboard to flicker on and off before shutting down fully. The steering wheel gets stuck at the 1:00 position.

After the latest 73b recall, the engine light sporadically turn on. In one occasion, while cruising at low speed ~25mph in the electric mode, the vehicle switched to gas engine mode even there was 16 electric miles on the battery. This issue was not there prior to the recall. Need investigation on the software reliability and the underlying battery issue.

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at slow speeds, the vehicle stalled with the message "service now” flashing on the instrument panel. After waiting for approximately 15-30 minutes, the vehicle was restarted and resumed normal operation. The vehicle was taken to an independent mechanic, and it was discovered that the oil filter adapter was cracked, contributing to the failure. Upon investigation, the contact linked the failure to NHTSA campaign number: 18v049000 (electrical system, engine and engine cooling). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

While stopped in traffic, the car started shifting from drive to neutral and parking, the lights of the shifting wheel started blinking, and it was not possible to turn off the engine. After ~20 minutes, it stopped doing that and I was able to turn it off. 10 minutes later I started the engine and I was able to drive home but the steering wheel was very hard to move and the check engine light and there was a message in the cluster to take the power steering assist and the electronic stability control system to service, but while stopped in the driveway with the engine on, it did exactly the same and I wasn't able to power off the engine. I wasn't able to start the engine again after that, the lights of the shifting whell kept blinking. I took the car to an independent mechanic and he was able to start the engine, but power steering is so hard to move.

The electric steering has a stiff jerk at random positions when taking a turn. It seems to happen at the 11 o clock and the 1 o clock positions on the wheel. It causes a stiffness when driving on a turn that causes myself to have to jerk the wheel to get it out of the stuck position, which causes the vehicle to jerk and causes panic. It seems to happen every time I drive the van, several times during a trip, basically every time I take a basic turn. The safety of my family is put at risk because it causes me to have to jerk the wheel to get the steering under control. This is a current on going investigation. There are no warning messages or lights on for this. Please investigate this and get this issue fixed. It’s scary and dangerous to my family and others on the road.

I own a 2017 Chrysler Pacifica hybrid that is currently under active recall and within the 8-year federal hybrid warranty. My vehicle is covered under recall 20v334 (w46). The high-voltage (hv) battery has failed, rendering the vehicle undriveable. The dealership confirmed the battery needs to be replaced and opened a warranty claim, but they do not have parts available. Despite this, Chrysler has refused to provide me with a rental or loaner vehicle while the car is awaiting repair — citing that my vehicle is “not a 2019 or newer. ” I was also denied escalation to a supervisor by Chrysler’s customer care team, even after I requested further review. This leaves me and my family without safe, reliable transportation. Chrysler’s refusal to provide a rental violates the intent of the recall process, which is to protect drivers and passengers from unsafe conditions. The car cannot be driven, and there is no known repair date. I am requesting that NHTSA investigate Chrysler’s refusal to support owners affected by this recall — especially those with vehicles built before 2019 who are still within the hybrid warranty period. I am concerned that Chrysler is selectively denying recall support to 2017 and 2018 model years despite the recall applying to 2017–2020 Pacifica hybrids.

After driving, I can to a stop to park the van. The van would not shift to park and instead would go to neutral. I then could not turn the van off. It would only stay in accessory mode. Upon looking at this issue online, many Chrysler Pacifica owners have the same issue. Some people are able to fix the issue easily, while others needed to replace the transmission valve body. This is an incredibly expensive repair. There were no warning lights ahead of this problem happening, it happened out of the blue. No codes are shown when reading for codes in the van. The message that pops up when the van would not shift to park was “service trans press brake when stopped key off engine to engage park”. But the van will not turn off completely. To get the van to shut off, the battery needs to be disconnected. Safety is put at risk as I am not able to park the van or turn it off completely which would result in a dead battery.

- digital display not working when in reverse; yes it is available upon request - unable to see behind the vehicle properly impacting safety of everyone in vehicle. - dealership confirmed there is a recall for this issue but our VIN is not included yet. - no inspection yet. - no; 6/6/2025.

On Thursday may 30th was the first incident of the vehicle shutting down we were able to start it back up almost immediately within seconds on the 2nd occasion I was on a street with cars behind me going down to make a turn the stop start did not engage but we were still a ways away from the stoplight and suddenly the engine stopped no signs other than just stopping I could not start it back up I look down there was no indication of any issue other than a stalling so put it in part turned it off turn it back on no start try it again didn't work could not turn it over to neutral to get off the road police came while I had somebody disconnect battery and reconnect it to try to get it started again there was no less battery power on the engine it took 15 minutes or more to get it started once able to get started we brought it back home it was Sunday the 1st of June 2025 so there were no mechanics available still unknown as to what caused the malfunction no indicator lights other than during the issue with a lightning bolt and during the outage the check engine light was on no lights currently on. The danger was to myself and two children in the vehicle and too many other vehicles behind me that could have crashed into me or cause incident being in the road working on the vehicle having to go around us waiting for green lights or a miss trying to get around us and avoid other traffic.

Power steering module malfunctioned when taking kids to school. Auto repair shop confirmed.

Hi! this vehicle stopped twice in the middle of a road on its own. Vehicle was driving fine and the next second it slowed down and wouldn’t accelerate as I would push the gas pedal. It’s as if the engine shut down due to the car signals not transmitting correctly. The screen started blinking on and off giving me warnings and one of them said “service shifter!” my safety and my children’s safety was put at risk because anyone could’ve hit us from behind as the car started decelerating on the road with oncoming traffic. I towed the car to a mechanic as the car does not run properly while being driven, and the mechanic said it has multiple electrical issues and multiple leaks. The vehicle was inspected by my own mechanic, as the dealer also inspected it and they tried to connect the scanner to turn off the engine light and get me to drive off. They have refused help and I truly believe they knew this car was a safety hazard. After leaving the dealer, 4 minutes into driving the car started slowing down and I was able to make it into the parking lot, but got stranded in the middle of the street where opposite traffic comes into. I bought the car 03/01/2025. The check engine light turned on 2 weeks in. The battery seemed to be drained 2 weeks in but it did not need cables or recharge, it’s as if the battery loses connection. Then at the one month mark it started having those issues, no warning until it completely stopped on the road. When it stopped on the road, that’s when the screen started going off with multiple warnings.

Grille shudder broke.

I am writing to report another incident related to my 2017 Chrysler Pacifica. Today, while driving on a major highway, my vehicle unexpectedly shut off and braked violently multiple times without warning, creating a serious safety hazard. Fortunately, there was no accident, but due to the sudden and forceful braking, I am now experiencing pain in my head, neck, upper back, and shoulders. I previously reported electrical issues with this vehicle on January 22, 2024. Given the recurring nature of these problems, I am extremely concerned about the ongoing safety risks. Please advise on the next steps to formally document this incident and any updates regarding similar reports or investigations into this issue. I appreciate your prompt attention to this matter and look forward to your response.

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at 35 mph, the vehicle shuddered and lost motive power. The contact was able to coast to the side of the road. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the crank shaft position sensor needed to be replaced, and the engine control software needed to be updated. The vehicle was not repaired. Upon investigation, the contact discovered NHTSA campaign number: 18v049000 (electrical system, engine and engine cooling); and linked the failure to the recall; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was 128,700.

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 35-40 mph, the vehicle stalled. The contact stated that several unknown warning lights were illuminated. The contact was able to pull over to the side of the road. The vehicle was able to be restarted after 30 minutes. The vehicle was taken to the dealer for an oil change and tune-up. The dealer determined that the failure could be related to the motor mounts. The dealer replaced the motor mounts; however, the failure recurred within an hour while the contact was driving. The vehicle was towed to the dealer, where it was diagnosed that a wiring underneath the front passenger's seat had failed. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was approximately 105,000.

Unknown, engine light came on flashing while driving. Car has been repaired by the dealership a few weeks ago and replaced the fuel pump.

Sometimes when the car starts, the lights on the gear shift won’t light up, and you cannot put the car into drive or any other gear. Seems to be related to the electrical box inside of the glove compartment. Have seen videos of other drivers that have noticed the same issue.

Unexpected engine shutdown all power stopped while driving.

My car will start, I will start to drive and when I am driving a “electrical stability” label will pop up on the dash and then the battery icon and check engine icon will show up on dash. My radio screen will go blank and then the car will shut off completely. It will then pop up on the dash and say stop safely vehicle with shut pff soon.

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving at various speeds, the vehicle lost automotive power and failed to accelerate above 5 mph. During the failure, several unknown warning lights were illuminated. After turning off and restarting the vehicle, the failure self-corrected and the vehicle operated normally. The vehicle was taken to the local dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The contact stated that the vehicle was previously repaired under NHTSA campaign number: 18v049000 (electrical system, engine and engine cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 90,000.

My 2017 Chrysler Pacifica hybrid has been at the Chrysler dealership since December 5th of 2024 for recall 73b and dtc p0c78 the dealership attempted to perform recall 73b but unfortunately were not able to because the hybrid battery would not accept a charge. (during the recall you have to fully charge the battery and then discharge it to test the battery) the dealership has gone back and forth with the recall team and a Chrysler engineer they finally gave me the news today that they will not be covering the battery, even though the battery is to be replaced if the battery is seen to be faulty they want to charge me $24,000 to replace the battery, I truly feel like Chrysler is not wanting to honor the recall and do what they should by replacing the battery I have spent thousands of dollars on this vehicle with parts that Chrysler had said the vehicle needed and bill luke Chrysler dealership installed. The last contact I had with the bill luke was they said that the regional rep will not approve a battery replacement, I feel the vehicle should get a hybrid battery replaced under the recall due to the circumstances. The vehicle does not run or drive or start. I have attached all the emails that I have and receipts are in the emails for the module that they told me I needed to replace before they could complete the recall.

The incident first occurred in our 2017 Chrysler Pacifica while my wife was driving our kindergartener to school. The vehicle stalled in high flow traffic almost causing her to get rear ended. Dash said to shift to park and turn van off. Was unable to get it restarted and had traffic blocked in the left lane for almost an hour waiting on a tow truck. Took it to the dealership and they told her it was a bad battery. Paid almost $400 to replace the battery, and today (11/16/2024) it just did it again while pulling into a gas station, still halfway in the road. Van said “shift to park to start engine. ” shifted and engine shut off but was able to restart it this time. Was unable to move shifter dial and sudden loss of power almost caused 2 wrecks so far within 2 months of each incident. Each time we were told there’s nothing wrong and that the recall that was causing this issue was already fixed. This needs to get dealt with before someone gets seriously injured.

Numerous issues: 1. Multiple misfire codes, check engine 2. Loss of coolant, no indication of leaks 3. Faulty thermostat. Loss of a/c and heat 4. Bottom of both sliding door panels corroded, with paint loss 5. Uconnect system malfunctioned, not working at all **repairs have costs thousands already. And based on the other complaints, probably much, much more. Something is obviously wrong here, but Chrysler is not doing much about it unfortunately.

The contact owns a 2017 Chrysler Pacifica. The contact stated that as children attempted to exit the vehicle from rear driver sliding door, the door failed to open as needed. The contact attempted to manually open from the outside of the vehicle and was also unable to open the door. The contact stated that while driving to the dealer to service the door, the door ajar warning message appeared on the instrument panel accompanied by a warning chime. The contact managed to shut the door completely which corrected the failure. Once the vehicle was at the dealer, the failure was diagnosed and the contact was given an estimate for repairs. Upon investigation, the contact discovered manufacturer communication number: 08-027-18(electrical system) which was linked to the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle had been repaired. The failure mileage was approximately 40,000.

Problem 1. Service airbag light. We bought our brand new 2017 Pacifica the summer of 2017. Within a month, we took the van in to the dealership due to the service airbag light. They told us they couldn’t replicate the issue so they couldn’t fix the issue. The van has been having the same issue for the past 7 years, the service airbag light randomly popped on especially in the summer/winter when hitting a bumper or making a sharp turn. We took the van in numerous times but they couldn’t detect any issue or read any code due to it. Recently months, it has happened a lot more often, finally we are notified the issue was due to the faulty occupant restrain module which could cause the airbag not to deployed during an accident or to deploy during a normal driving. Problem 2. U0001 can bus issue. The check engine light would randomly be on and gives a u0001 code. Sometimes it would affect the drivability of the car. The car stalled on us at a red light. The car couldn’t accelerate after pressing the brake and made loud noise when press the gas at a very busy traffic situation. The car’s rpm got stuck when driving. The mentioned above randomly happened numerous times in the past but more often during recently years. If you research on the website called Pacifica forum, you will see a lot of canbus issues with the 2017 Pacifica making this family van a hazard or death trap. My service airbag issue might or might not due to the can bus. After 7 years, thousands of dollars spent, so much runarounds from the dealership, we still don’t have an answer. Here’s the website I mentioned. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I was driving, slowing down approaching stop sign and the car just shut off leaving me stranded in the middle of a road, blocking traffic. It is a start/stop push button so there was no way to get it in gear to move it. Everything was completely locked up. I had my child in my car with me. If we had been 10 minutes further into my trip, I would have been on the highway and we probably would have been killed as a result of the car just shutting off. I had to have it towed and am waiting to hear what the repair shop finds but they are expecting an electrical short. I see this is a problem with the hybrids of the same time period. I think you need to investigate the non-hybrid cars as well.

Engine ticking,blind spot not working.

The contact owns a 2017 Chrysler Pacifica. While the contact's wife was driving at an undisclosed speed through an intersection, the automatic braking system engaged independently, and the engine shut off. Despite the sudden failure, the contact's wife was able to restart the vehicle and resume normal driving. The contact then stated that while driving at slow speeds, the failure reoccurred with the lane departure assist message flashing on the instrument panel. The manufacturer was notified after each failure had occurred; however, the contact was not offered any assistance. The vehicle was not diagnosed or repaired. The failure mileage was approximately 67,950.

The vehicle presents almost all warning lights then acts very radically . The engine will stall, won’t go in gear . It will happen while vehicle is in motion. Super dangerous. I’ve had it to the dealer 3 times . They can’t seem to find a fix.

Passenger sliding door fell off.

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at 60 mph, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. After restarting the vehicle, the vehicle returned to normal functionality; however, the failure recurred while driving, and the vehicle independently shifted to park(p). The immobilizer warning light was illuminated. After investigating the failure, the contact related the failure to NHTSA campaign numbers: 23v010000 (electrical system, hybrid propulsion system) and 18v049000 (electrical system, engine and engine cooling) that were previously performed on the vehicle. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was not notified of the failure. The failure mileage was unknown.

I was driving my car and approached at a stop sign. The car stopped and froze. The shifter knob lights were out and I was unable to move the car or shift the gears into neutral . ( the engine turned on ,but I could not move my car. ) I had the car towed to my autodealership. Since then, the car has repeatedly started, but the shifter is frozen. My dealership has spent a month telling me they don't know how to fix the car. The dealership has been trying one thing after the other, they tell me, yet within a week my car is not functioning. The dealership installed new programming. A week ago. . A few days afterwards, while I was slowing down in city traffic, the dashboard filled with error messages and the car became extremely bumpy to drive. Today, I just had the car towed again to the dealership. The car started, but the shifter was not functioning with an error message "service shifter. " the car shifter randomly worked once the tow truck arrived, but still had the engine light on. I await to see if the car can be fixed.

Intermittently my van will lose power, all dash lights will pop up, active parksense unavailable, service required , blind spot alert temporarily unavailable , service shifter, fcw unavailable service required, service electronic stability control will pop up on the dash and in the message center. Code p0420 has popped up on a reader. Several trips to the dealership purchased at, and they cannot figure out the issues. I have 2 kids, this is a major safety concern. I had it shutdown on a highway 3 weeks ago with my 9 month old in the van. Recall list says everything was repaired, but it seems there needs to be more recalls. These vans are not safe. Recall them all. Chrysler is going to end up with a lawsuit. I think this is a major defect on the electrical and computer systems. When driving the van it will show I'm doing 70 but really 35mph. The van will rough idle. Again these are all intermittent issues that happen all at once. It seems like the van will reset itself once it's sat overnight. We just bought the van in may 2024 and this started a few weeks later. Very frustrating. The dealership won't buy it back, they can't figure out what the issue is. I.