Table 1 shows one common structure related problems of the 2020 Chrysler Pacifica.
| Problem Category | Number of Problems |
|---|---|
| Body problems |
I own a 2020 Chrysler Pacifica (VIN: 2c4rc1gg0lr229568) with approximately 60,000 miles. In October 2024, corrosion began appearing on the sliding doors. Despite proper care (garage kept, washed and waxed monthly), the bubbling and corrosion worsened significantly over 11 months. Photos are timestamped and show clear progression. Two independent body shops confirmed this is premature aluminum corrosion and suggested I request goodwill coverage. On September 8, 2025, I brought the vehicle to preston Jeep of newark, DE, only 19 days after my factory warranty expired. Chrysler offered 58% coverage, but this defect appeared long before warranty expiration and is now more widespread than a single door. I am filing this complaint because I believe this represents a broader defect affecting Chrysler Pacifica vehicles. Nhtsa has issued service alerts on aluminum corrosion for Chrysler body panels, which supports that this is not an isolated incident. This corrosion threatens the durability of the doors and could compromise safety if left untreated.
Rear passenger sliding door power lock failed. The door does not lock, leaving the door accessible even with the vehicle alarm armed.
First component failures - passenger sliding door: a) while driving, the passenger sliding door mechanism engages and attempts to open the door - the driver then sees a notification "to operate the sliding door, put the vehicle in park"; b) when parked, if the door is open and we want to close it, we can engage the closing mechanism with button or fob, but then it will not stop and re-open even if there is an obstruction; it has closed on my wife's arm and almost hurt one of the kids. One can even try to stop the door from closing with their full body weight, or the use of the door handle, and the mechanism simply continues to closure. C) when parked, if the doors are unlocked, the door will sometimes start opening and then go into a cycle of back-and-forth opening and closing for several minutes; the only way to stop it is use the button on the ceiling to turn off the automatic sliding feature. Second component failure: electrical. When we return home after driving the car, and turn it off, and go inside, the dashboard lights stay activated and the message on the dash says to depress the brake pedal and push the start button. This even happens when the keys are not present and doors are locked. We put both keyfobs on the other side of the house as a test, and the vehicle appeared ready to be started. The battery dies daily. Third component problem: suspension. This is a new vehicle we had converted into a wheelchair accessible vehicle by freedom motors in battle creek, michigan, with a rear-entry ramp. For a wheelchair passenger in the back, the ride is extremely rough and unstable (a lot of swaying on curves). The car passed maryland state inspection after it was delivered to us, but we doubt validity of any safety self-certification freedom did post-conversion. See these two videos: https://drive. Google. Com/file/d/1tuozetmoy8rn2hn9-b0ar4vu9y5a1cw2/view?usp=drivesdk https://drive. Google. Com/file/d/1dncspxzwjyrabbp_5s2lxli_fple67ss/view?usp=drivesdk.