Air Bag Problems of Chrysler Pacifica - part 1

Stellantis "released" recall for 2022-2025 Chrysler Pacifica vehicles. This specific VIN number involves recall 54c. I work for a dealership, stellantis has a large order restrictions on the part(s) despite having over 6k parts available in parts distribution centers ready to be shipped in the us. The parts are currently limited to dealers only being able to order 2 parts every 7 days. On top of that, the recall has been "released" but inside the recall document, it is stating that only model years 2024-2025 are available, and have not actually released it for model years 2022-2023, despite the repair procedure (and parts) being the same for all model years. They will not pay any claims to dealers on this recall for 2022-2023 vehicles. This behavior is not isolated to this recall, and happens in numerous recalls released by stellantis. For a safety recall, there should not be an order restriction to dealerships, especially if there is recall parts available in pdc's. If needed, I can provide screenshots of order restriction, and the current part supply in pdc's within the us.

See all problems of the 2023 Chrysler Pacifica 🔎.

On September 5, 2025 I took my vehicle to be serviced at earnhardt Dodge in gilbert az. I informed the service attendant that I believed there might be a recall on my air bags. Upon checkout I didn’t see if the recall was serviced among other things and it wasn’t listed as being completed. On [xxx] a deer struck the front of my vehicle while driving at high speeds. The air bags didn’t deploy and the air bag light illuminated after the accident. In October 1st my vehicle was taken to earnhardt collison and a diagnostic check was done on my vehicle yet the light or anything else regarding the airbags was not listed in the appraisal after I notified earnhardt and usaa that the airbag light was on after the accident. After they continued to ignore my request I demanded my car be transfered to a new body shop and it not be touched on October 3rd. On October 7th usaa finally agreed to transfer my vehicle to a new collision center but without my knowledge they conducted another appraisal which listed another pre and post diagnostics on the appraisal. When I brought this to the attention of my usaa adjuster he didn’t reply to my questions directly and instead gave a off the topic answer. The vehicle currently sits at a different body shop after approving a teardown and waiting on a new official estimate. I specifically requested any air bag light or diagnostic be noted. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 25v302000 (air bags); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2023 Chrysler Pacifica hybrid. The contact received notification of NHTSA campaign number: 25v302000(air bags); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. The contact had not experienced the failure listed in the recall.

See attached document for complaint. I am writing to you with deep concern to report a serious matter regarding the safety of a vehicle I recently purchased and to respectfully request your intervention in a case that endangers not only my safety as a consumer but also that of the passengers transported in this automobile. On xxxx x, xxxx, I purchased a 2023 Chrysler Pacifica wagon 40 touring l 3. Gl vg, VIN number [xxx] , through napleton Chrysler Jeep Dodge ram, located at 1460 e osceola pkwy, kissimmee, FL 34744. The vehicle was financed by xxxxxxxx xxxxxxx llc under loan number xxxxxxx-xxxxxxx. Prior to the purchase, the sales representative informed me that the vehicle had a recall. However, I was assured that it was a minor issue of no real consequence and that I could take it to any Chrysler dealership the following day for immediate resolution. Unfortunately, this statement turned out to be entirely false. To my shock, when I went to the dealership to address the recall, I was informed that the issue was related to the rear seat airbags and that no solution is currently available from the manufacturer. Since then, I have visited several Chrysler dealerships seeking assistance, and in every case, I was told that nothing could be done until Chrysler provides an official remedy. As a provisional measure, I requested a replacement or loaner vehicle to ensure the safety of the occupants-particularly those seated in the rear seats-but I was instructed to contact Chrysler's customer service directly. On August 25, 2025, I contacted Chrysler's customer service and spoke with a representative named xxxxx, who documented my case in detail. During that call, I also reported that the vehicle is experiencing additional operational issues, specifically with the engine and steering. On several occasions, the steering has locked up, preventing the wheel from turning and creating an even greater risk of an accident. I firmly believe that this vehicle should never have been sold or delivered in such condition, as it.

Fca us llc, has decided that certain [2022-2025 model year (ru) Chrysler Pacifica and Chrysler voyager] vehicles fail to comply with federal motor vehicle safety standard (fmvss) no. 226 – ejection mitigation. According to these recall notices: 06c/NHTSA 25v-302 I drive my children in the car, and it is unsafe to drive them due to this air bag issue. I have asked Chrysler corporate for both a rental replacement at no cost to me until a remedy is available or to buy back the vehicle. I have called them 4 times, I have taken the car to the dealership to validate there are no other safety issues outside of the recall. They have not responded. I would like a replacement vehicle or I would like them to buy back the car.

There is a recall with NHTSA recall # 25v-302 with no known fix. This recall, which is a problem with the curtain air bags is a major safety issue. From the recall information: "curtain airbags which do not have proper pressure retention may reduce occupant protection and increase the risk of partial and complete ejection and injury of an occupant through a side window during certain types of crashes. " I drive my children in this car, and when I first learned of this recall, I asked Chrysler to provide me a replacement vehicle that was safe for my children. They refused to do this. They escalated my case to a case manager, who has not responded to my emails nor my phone calls since September 30th, 2025. The vehicle was inspected by the dealer in August, and the only issue with the car was the recall.

I can't rent out the car due to a safety recall and I can't sell it either to Chrysler dealerships because they can't sell it to the public. It's been 2 month since there is not fix, they said there would be a fix by quarter 3 this year but nothing yet. I just want Chrysler to buy the car back with the same amount I purchased it for.

The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 25v302000 (air bags); however, the part to do the repair was unavailable. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was invalid.

I have received the message "service airbag system" on my dashboard along with the airbag light being on and red in color. My vehicle is currently not being shown as being part of the recall for 2022 Chrysler Pacificas but I believe it should be. This is a safety issue and I am concerned about driving my vehicle with my children.

See all problems of the 2022 Chrysler Pacifica 🔎.

My son was driving the vehicle down the interstate and attempted to exit. He hit the brakes and the car would not slow down. He had the pedal all the way to the floor and the vehicle still would not slow down. The vehicle went off the exit ramp, through a grassy hill area, across the entrance ramp, and finally stopped when the tire broke off. Even with the tire broke off and the vehicle not moving the engine was showing it was going 30-40 mph. No airbags were deployed. I received a luckily the only injury was my daughter's sprained wrist. The entire front end of the vehicle has been replaced, including the frame, and yet no airbags were deployed. I did receive and abs failure alert on my app but was told that was because of the tire breaking off and not what caused the accident. I have requested the vehicle be inspected since the accident occurred. Insurance stated it would need to be repaired before an inspection could occur. I have filed a case with stellantis who now states they will not have anyone look at it because it has to be done before repairs are made and since insurance has paid for the repairs, they have to request an inspection. We had multiple issues with the tpm system not working properly and had it to a dealership for repairs, that was the only warnings we received. The vehicle is still sitting at the dealership/collision repair shop as they feel it warrants further investigation as well.

-ongoing safety recall with no available fix for rear airbags. -I do not feel comfortable using our Pacifica to transport our children when there is a known safety issue that could impact their safety and survival in an accident. -the problem has been known to Chrysler since at least may 2025. It is currently mid-September, and there is still no fix available. -I am unable to trade my vehicle in due to this recall. -courtesy Chrysler Dodge in wyoming, mi has confirmed that there is still no fix available, and they could only buy it from me for "auction pricing" - I find this unacceptable since this is a manufacturer-related problem.

The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 25v302000 (air bags). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 25v302000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 25v302000 (air bags). The contact stated that the dealer was contacted; however, the contact was informed that parts were unavailable for the recall repair. The vehicle was not repaired. The manufacturer was contacted about parts availability. The contact had not experienced a failure.

The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 25v302000 (air bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2024 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 25v302000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

See all problems of the 2024 Chrysler Pacifica 🔎.

The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 25v302000 (air bags). The contact called a local dealer and the manufacturer for information on parts availability but was advised that another letter indicating when the parts were available would be sent. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The contact owns a 2022 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 25v302000 (air bags); however, the contact made several attempts to have the recall repair completed but was informed by the dealer that parts were not yet available. The manufacturer was contacted and informed the contact that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The contact owns a 2022 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 25v302000 (air bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 25v302000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

There is an active recall but the manufacturer has failed to resolve the issue in a timely fashion. They currently have no idea how to repair or replace the airbags. As a result, my family do not feel safe in the vehicle.

Problem 1. Service airbag light. We bought our brand new 2017 Pacifica the summer of 2017. Within a month, we took the van in to the dealership due to the service airbag light. They told us they couldn’t replicate the issue so they couldn’t fix the issue. The van has been having the same issue for the past 7 years, the service airbag light randomly popped on especially in the summer/winter when hitting a bumper or making a sharp turn. We took the van in numerous times but they couldn’t detect any issue or read any code due to it. Recently months, it has happened a lot more often, finally we are notified the issue was due to the faulty occupant restrain module which could cause the airbag not to deployed during an accident or to deploy during a normal driving. Problem 2. U0001 can bus issue. The check engine light would randomly be on and gives a u0001 code. Sometimes it would affect the drivability of the car. The car stalled on us at a red light. The car couldn’t accelerate after pressing the brake and made loud noise when press the gas at a very busy traffic situation. The car’s rpm got stuck when driving. The mentioned above randomly happened numerous times in the past but more often during recently years. If you research on the website called Pacifica forum, you will see a lot of canbus issues with the 2017 Pacifica making this family van a hazard or death trap. My service airbag issue might or might not due to the can bus. After 7 years, thousands of dollars spent, so much runarounds from the dealership, we still don’t have an answer. Here’s the website I mentioned. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2017 Chrysler Pacifica 🔎.

The contact owned a 2021 Chrysler Pacifica. The contact stated that while stopped in congested traffic, the vehicle was rear-ended by another vehicle traveling at a high rate of speed. As a result, the vehicle was sent careening head-on into the vehicle ahead before coming to a complete stop. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact's daughter was transported to an area hospital by emt and treated for nondescript injuries to her neck and shoulders. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 108,000.

See all problems of the 2021 Chrysler Pacifica 🔎.

I am writing to express my deep dissatisfaction with the ongoing issues plaguing my car. This dissatisfaction is compounded by the fact that this car was brand new when I picked it up from the dealership, with no miles on it. Since then, I have encountered a series of concerning problems. At around 30,000 miles, the batteries required replacement, followed shortly by a transmission replacement at 40,000 miles. Additionally, the tv screens throughout the car began shutting off autonomously, a persistent issue that remains unresolved. Subsequently, at 60,000 miles, both the engine and batteries needed replacement once again. Despite repeated efforts to address these issues under warranty, the car continues to experience persistent troubles. It often stalls every two days, and despite addressing these issues under warranty, the tv malfunctions persist. Furthermore, the situation has escalated with the engine now overheating and malfunctions occurring in critical safety features such as airbags, lights, and acc. These concerns have created a myriad of safety issues within the vehicle, particularly during driving, with multiple safety concerns arising regarding the navigation and various electronic components. It is evident that these safety hazards are all mechanically related and have persisted since the car reached 30,000 miles. Additionally, amidst these significant safety concerns, one of the main safety components of the vehicle is compromised. Intermediately and on a consistent basis, the car doors open on their own, posing a serious risk. There have been instances where my son has inadvertently pressed the door to open from the outside, and the doors open without any form of key input. The key is not present, yet the door opens on its own, triggering the alarm. This ongoing issue has left me emotionally and monetarily drained over the past few years.

See all problems of the 2019 Chrysler Pacifica 🔎.

I received a safety recall regarding my 2023 Chrysler Pacifica side curtain air bags in may 2025. I have been trying to schedule repair of the problem and the dealership is unwilling to diagnose or assess the vehicle because they say the repair is not yet available. They did confirm the problem exists but are unwilling to touch the car until the manufacturer offers a fix. I am very concerned to drive my children in this vehicle without properly functioning airbags. I do not see any warning lights or messages about the problem.

We were traveling at approximately 45 miles per hour, slowed down around a bend in the road and hit an ice patch. The vehicle spun towards a truck stopped at a stop sign. We hit the driver's side of the truck with the driver's side of my vehicle. We continued to spin and hit the truck again with a side impact. And spun again after the second impact. The front airbags deployed but the over head side impact airbags did not deploy. My wife was driving and hit her head on the drivers side window resulting in a large contusion on her forehead. The only safety notice or recall information we had for this vehicle was concerning the electric start and ignition components with the batteries that left our vehicle stranded at one point, until we had that repaired. We never had any notice or alerts of any air bag deficiencies in the vehicle. The driver's side and driver's passenger side airbags should have deployed upon the impact. We had our two little girls 2yr and 9mo old, 12 yr old, myself, my wife and grandma in the vehicle. No one else was injured in the vehicle except my wife the driver, hitting her head on the side window.

See all problems of the 2018 Chrysler Pacifica 🔎.

The contact owns a 2017 Chrysler Pacifica. The contact stated that the air bag warning light was illuminated. The contact took the vehicle to a certified mechanic who was unable to determine the cause of failure. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 54,215.

The contact's mother had rented a 2022 Chrysler Pacifica hybrid. The contact stated that upon his mother entering a gas station at a low rate of speed, she hit a divot in the road which triggered the vehicle's phantom braking to engage without warning. As the vehicle came to a sudden halt, the air bags deployed without incident. Due to the failure, his mother was taken to hospital where she was treated for a concussion as well as multiple injuries to her neck, hips, nose, and right thumb; she also sustained severe burns and bruising to both hand and arms. A police report was filed. The vehicle was towed to an independent mechanic; however, the whereabouts of the vehicle are unknown. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was unknown.

The contact owns a 2018 Chrysler Pacifica. The contact stated that while she was driving at approximately 35 mph, she was involved in an accident after another vehicle t-boned her vehicle. The air bags failed to deploy. The contact stated that she did not require medical attention; however, she sustained a mild concussion, a knee injury and neck pain. A police report was filed. The vehicle was towed to a tow yard by her insurance company. The manufacturer was not made aware of the failure. The approximate failure mileage was 63,500.

My sliding door came off the hinge and shatter my backwindow. The door was hesitating and would not close it stood stuck. When I pulled it the back window shattered. I have no warranty it's now an out of pocket expense. My airbag light is on when I took it to the dealership for a diagnostic they said I was missing a piece that I actually found and when I told them I found it they said it's damage and they can't do anything to help.

Accident where my entire forward drivers side was smashed. My head has a gash from hitting the side drivers window. Not one air bag deployed. Have pictures of damage.

Losing power like the vehicle is in limp mode. Flashes the “service lights” for multiple things including shifter, airbags, breaking system, etc. It has set the park break while in motion as well. When a computer is attached is brings up can c bus codes and implausible assisted driving codes. Also will not go into reverse when this is happening. Sometimes the shifter doesn’t work either.

The contact owns a 2021 Chrysler Pacifica hybrid. The contact stated while her husband was inside the vehicle, he noticed the instrument panel was not functioning properly. The contact stated that the hvac, radio, backup camera, and bluetooth failed to function as needed. The contact also stated the back-up camera would function intermittently. The contact stated that the air bag warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the radio control unit to be replaced. The vehicle was not repaired due to the parts being on back order. The manufacturer had been informed of the failure. The failure mileage was 7,519.

I was hit head-on by a driver travelling in the opposite lane who went over a median on a 45 mph city street. I had a split second to start braking but the other driver did not even attempt to stop. None of the airbags in the van deployed. I was injured and the van had extensive front end damage.