Windshield Problems of Chrysler Pacifica

The contact owns a 2019 Chrysler Pacifica. The contact stated while the vehicle was parked in a parking lot, the contact noticed that the lower passenger's side of the windshield, underneath the windshield wiper had cracked without impact. The insurance company was contacted and informed the contact that the repair would not be covered because the failure was a known factory defect. The dealer and the manufacturer were not yet contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 186,000.

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The contact owns a 2004 Chrysler Pacifica. The contact stated the windshield defroster failed and it was blowing inside the vehicle. The vehicle was taken to a local mechanic who performed a diagnostic test. The failure was located within the heater computer. A local garage reprogrammed the heater computer several times, but the failure was not corrected. The windshield defroster continued to malfunction through the vents inside the vehicle. The manufacturer stated that they were not aware of the failure. The vehicle was not repaired. The VIN information was not available. The failure mileage was 75,000 and the current mileage was 89,000.

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Condensation outside on windshield - necessary to get off highway and stop because could not see - defrost system inadequate - happened 3/4 times in a couple week period. Air flow in auto - when back windows are down there is a tremendous noise (sounds like it will explode your ear drums - thought it was faulty real wheels but told by dealership it is an air-flow fault in the design of auto. Do not know what would happen if windows stay down but wonder if loss of control or airborne materials in auto could result.

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