Front Seat Head Restraint Problems of Chrysler Town & Country - part 1

The contact owns a 2015 Chrysler town and country. The contact stated while driving at an undisclosed speed, the driver's head restraint unexpectedly deployed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

See all problems of the 2015 Chrysler Town & Country 🔎.

The contact owns a 2013 Chrysler town and country. The contact stated that while stopped, the child sitting in the second row hugged his sibling, who was sitting in the front seat, and the front passenger’s seat headrest deployed. The contact was unable to push the headrest back down. The headrest struck the child on the face; however, no injuries were sustained. The vehicle was taken to the dealer and diagnosed that an unknown plastic item had detached from the head restraint. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the nhsta hotline for assistance. The approximate failure mileage was 132,168.

See all problems of the 2013 Chrysler Town & Country 🔎.

The contact owns a 2012 Chrysler town and country. The contact stated while the vehicle was parked, the front driver's side head restraint deployed. No warning light was illuminated. The contact stated that the failure had occurred immediately after the vehicle was parked. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed of an unknown recall repair with a similar failure; however, the contact was informed that the recall had expired. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 135,000.

See all problems of the 2012 Chrysler Town & Country 🔎.

The contact owns a 2015 Chrysler Town & Country. The contact stated that after the vehicle was parked, the contact exited the vehicle and opened the driver’s side sliding door and the driver's side head rest exploded. The contact stated that the head rest explosion was very loud. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.

The contact owns a 2014 Chrysler town and country. The contact stated that while the vehicle was idling, the contact's wife sat down in the front passenger’s seat, and several minutes later, the front passenger's seat headrest deployed. The headrest struck the contact's wife on the back of the head; however, no injuries were sustained. No warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed, and it was determined that an unknown plastic piece had detached from the head restraint. The vehicle remained at the dealer pending the repair. The contact stated that two years previously, while driving at an undisclosed speed, the front driver's side head restraint deployed unintendedly. The headrest struck the contact on the back of the head; however, no injuries were sustained. The vehicle was taken to the dealer, and the headrest was replaced. The manufacturer was made aware of the failure and informed the contact that the warranty on the headrest had expired in September 2023. The approximate failure mileage was approximately 90,000.

See all problems of the 2014 Chrysler Town & Country 🔎.

The contact owns a 2015 Chrysler town and country. The contact stated that after she entered the vehicle through the front passenger’s side, the front passenger’s side air bag inadvertently deployed without warning. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was 97,841.

The contact's son owns a 2014 Chrysler town and country. The contact stated that while the vehicle was parked, her son noticed that the passenger's side front headrest had exploded. The passenger's side front seat was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Chrysler town and country. The contact stated while walking towards the vehicle, the contact became aware that the driver’s side head rest had deployed and was detached from the seat. The contact stated that there was no impact to the vehicle to cause the head rest to deploy. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 183,000.

Front passenger headrest popped out for no reason. This is a serious, dangerous, and well-known issue with chyrsler vehicles. *I have a separate issue for this same vehicle (left cyclinder) that I submitted on March 31, 2021, tracking number: 11405716.

See all problems of the 2016 Chrysler Town & Country 🔎.

The front seat passenger side headrest spontaneously busted open abs cannot be put back because the rings that hold it in place broke. We were not in motion. Someone sat in the seat snd it happened without cause.

The headrest opened without warning or collision while driving down the highway. Driving at about 45 mph while slowing down going over rumble strips. The plastic housing that holds the bar which hold the headrest down had broken. The bar is still heald by two teeth.

The active head restraint on the right front seat inadvertently deployed. The vehicle was not involved in any kind of impact and no airbag deployment took place. The head restraint will not reset due to the sled bracket being broken.

Passenger headrest assembly randomly engaged some sort of "airbag" mode. Two springs deployed the headrest forward rapidly.

Driver seat active head restraint deployed when not in a collision. The car was off and we were loading kids in the car. Can't get it to go back together.

While parking my vehicle in my driveway and after coming to a stop, my driver side headrest (active head restraint) deployed, striking me in the back of my head. I was not injured. There was no associated vehicle nor did the vehicle strike an object. Upon further examination, a plastic seating that holds the metal pin had broken. Attempts to reset was unsuccessful because of the broken plastic pin seating. The attached photo shows a strap around the headrest so that the vehicle can be driven safely.

Driver headrest deployed randomly. Car wasn't in any sort of collision. Plastic support inside headrest failed. Plastic holds small bar that engages with electronic powered clips.

My vehicle was parked in the driveway stationary, and as I walked to the vehicle to enter the car with my 2 young children and as we approached I heard a load pop noise. I found the ahr headrest had deployed, with no one touching or moving the vehicle. The vehicle has never been in an accident and the headrest has never been reset for any reason. The plastic joint mechanism and spring that holds it in and together cracked and broke. I called Chrysler dealership and they will not fix or replace unless I pay out of pocket, approx $1000 for 1 headrest. The gentleman on the phone acknowledged that he knew of this happening often in Chrysler t&c vans, however could not help me as my warranty is now up and there is not a recall. I am terrified to drive my van now, knowing that the drivers side headrest ahr may deploy at anytime no warning and cause injuries to me, which could cause me to crash my vehicle while driving endangering my children and family. I have ziptied both the passenger headrest and drivers head rest shut. The drivers headrest is ziptied in case it randomly deploys and the passengers is zip tied as the head rest internal plastic mechanisms are broken.

Passenger front headrest exploded while stationary. We were at a stop light, there was no accident or impact. It cannot be reset and needs to be replaced. I do not feel like we should have to pay out of pocket when this is a common issue and a safety issue.

Was driving from PA to new york on the highway and about 150 miles into the trip the headrest exploded out word and stuck me in the back of the head. Causing a little confusion and a instant headache. There was nothing that could have caused this. The road was not bumpy or was there any kind of impact to the van. Thank god my wife was not driving because the impact of the headrest probably would have knocked her out and caused an accident. The headrest system is supposed to be a safety device but is defective and a risk to anyone that is driving a Chrysler product.

The drivers side headrest deployed open for no reason. The vehicle was sitting in my driveway not moving.

Parts in the headrest break and headrest popped forward hitting driver and passenger in back of the head the vehicle was stationery one time the second time it was moving on a rural highway.

While parked in a parking lot, before vehicle was started, the passenger headrest exploded forward with a bang. Upon inspection, the plastic piece that is designed to retain the ahr device failed. Headrest is unusable.

Both headrests deployed involuntarily and unexpectedly when the ignition was being been turned off after I pulled in the my driveway. The van was stationary and there was no impact or cause for the deployment/. I was in the driver's seat the headrest hit the back of my head with force. We were unable to reset the headrests as the plastic clip holding the metal rod had broken on both headrests.

Active head restraint deployed for no reason. Vehicle was stationary in my driveway.

Early on/about August 27, 2020 I went out to my Chrysler t&c , parked overnight in my home's driveway, and discovered that the front passenger seat headrest had deployed. The vehicle had not been involved in any incidents of sudden contact with any other vehicle or object. Examination of the vehicle exterior shows zero evidence of any contact with another object on any of the outside surfaces. The headrest was not deployed when I was last in the vehicle, but was deployed when I looked at it the next morning. I have not yet taken the vehicle to any repair facility and no one except me and my wife have seen the problem. I am the sole person to drive this vehicle. No other person, including my wife, drives it. .

Anti-whiplash headrest deployed spontaneously vehicle was unoccupied sitting in my driveway.

While driving the driver side headrest deployed hitting me in the head. I was traveling at about 40 miles per hour on a state highway.

Active head restraint on front passenger seat deployed unexpectedly with no cause or warning. Vehicle was stationary.

The headrest active restraint system deployed while driving in town. The plastic piece that holds the pin broke.

We were driving down the highway didn't hit anything and the headrest airbag deployed. We were starting to slow down to turn and the headrest airbag deployed.

We were in the van that the passenger front headrest just shot out and almost hit my wife in the head. Took to the dealer and found they wanted over 800 for a new headrest. I feel like this is a safety issue that should be addressed.

Drivers seat problem. Active headrest restraint faulty the plastic retention tabs holding the metal bar in place spontaneously broke ,the metal teeth were still locked down on the bar showing it didn't deploy, just the plastic tabs broke. This caused the headrest to 'activate' and move forward. This is a safety issue. Vehicle was parked in driveway. No injuries as no one in the car.

The headrest on the drivers side deployed while driving on a smooth road and disoriented me for a few seconds. The street is curvy and is on a causeway. I drive it everyday at a speed limit of 45.

Both headrests deployed involuntarily and unexpectedly when the ignition was being been turned off after I pulled in the my driveway. The van was stationary and there was no impact or cause for the deployment/. I was in the driver's seat the headrest hit the back of my head with force. We were unable to reset the headrests as the plastic clip holding the metal rod had broken on both headrests.

While car was parked. Active head restraint deployed unexpectedly for no reason. No sudden stop or collision of any kind.