Seats Problems of Chrysler Town & Country - part 1

The driver side headrest airbag deployed. No one was hurt, this was a replacement recall part from December 2023. This was supposed to be safe, what if I was driving my family and friends around and this happened? we don’t feel safe. I left a message with the dealer and am waiting to hear back. No one has inspected it this time yet. No warning signs.

See all problems of the 2013 Chrysler Town & Country 🔎.

Passenger side active head rest deployed suddenly while driving down the road on a hot day (90 degrees with heat factor 100+) called dealer and they stated extended coverage for this expired June 13. This happened on July 28. They want to order parts, approx 170 usd and charge 108 usd labor. This is a common problem because of manufacturing with inferior plastic parts and it is violent when it pops apart unexpectedly.

See all problems of the 2015 Chrysler Town & Country 🔎.

I was adjusting the headrest and the active headrest broke free and released. No excessive pressure just a standard adjustment.

See all problems of the 2014 Chrysler Town & Country 🔎.

Head rest on passenger front seat deployed/malfunctioned unexpectedly. Yes it is available for inspection. It could have hit my husband in the head as he was entering the vehicle. Now I am concerned the same malfunction may happen on drivers side while vehicle is being driven. No no no warning were given.

See all problems of the 2016 Chrysler Town & Country 🔎.

The passenger side active head restraints (ahrs) deployed unexpectedly while the van was unoccupied inside our garage. Upon investigation the metal latch bar was still in it's undeployed location (latched into the head rest) but there were visible plastic parts missing on the other portion of the headrest. It appears that the plastic clamps had broken at some point and caused the ahr to deploy - luckily nobody was in that seat at the time. The ahr was unable to be reset so a replacement headrest has been ordered for installation.

The middle seat (driver side) was sitting properly, it clicked into place and wasn’t folded for months. It suddenly decided to fold on my child while we were driving. It hurt my child and it took an hour to get him to calm down and even be ok with going back into the van.

Headrest literally exploded open while driving down the highway with my 15 yr old (who has had 3 brain surgeries) was sitting in the seat. The headrest is now split open and will not "close up". I had a Dodge dealership tell me it was a known problem and they said they would order me a new headrest but it's been 6-9 months and now they will not return my phone calls. Is this a broken active headrest restraint? seems like a safety hazard for my family that I cannot get it fixed.

Passenger front head rest exploded/ejected while pulling into driveway.

Drivers side headrest popped open while I was driving and yes it is available for inspection. Prior to this (several months), the passenger side headrest did the same thing while a passenger was in the seat. *when the headrest deployed/opened, it hit me in the back of the head. . . No, there were no warnings.

2014 Chrysler town and country: while in motion, headrest and back of seat sounded like they "exploded". Headrest had broken and snapped forward thrusting head downward towards steering wheel. Back of seat lunged forward at the same time. Now air bag light is on in vehicle. This caused headache, neck pain, back pain, and pain sensitivity to hearing.

The head restraint (ahr) on the driver's seat opened, without warning, striking the back of my head with considerable force. I was startled and momentarily dazed, as a result. The vehicle was parked at the time, so no impact or collision was involved. The head restraint has not been repaired and is available for inspection. I have seen many reports of the same problem with numerous other vehicles. The manufacturers should be responsible for the repairs. Thank you!.

While parked in a parking lot, the active headrest restraint deployed, abruptly forcing my neck/head forward. The plastic piece inside the seat appears to be broken. After doing research, it sounds like this is a pretty widespread problem.

Driving on a highway with my teenager sitting in the front passernger seat when all of a sudden we heard a loud pop and the headrest hit the back of my teenagers head. It was like an explosion. Fortunalty my teenager was looking down and said it didn't hurt them. Yes it is available for inspection. Someone could get a concussion given the force that headrest popped so forcefully. I have not taken it to a Chrysler dealer since it sounds like they dont do anything for it. No warnings.

Minivan was parked in our driveway and we heard a loud bang. The driver side headrest had spontaneously sprung open. Van has never been in an accident.

With normal use, no accident has occurred both front driver and passenger active headrest have deployed due to faulty plastic casing. One side, front passenger occured with occupant pulling on headrest to enter vehicle in the middle row. One , front driver side, occured when a shopping bag gently bumped the headrest while being removed from the middle row behind the seat. They will not "click" back into place because of a broken piece. If this deployed while driving, rather than casual contact (not rough contact!) it would cause injury to the neck or confusion in a driver to no longer be alert.

Found the front passenger seat headrest activated and separated from the frame after entering the parked vehicle. Unable to reset the headrest. It appears that the plastic frame that holds a silver locking bar broke. There was no rear end damage or known collision from the rear to this vehicle. The car had been parked for approximately 5 hours in 90+ degree weather in illinois before reentering the vehicle.

The driver's side headrest deployed while driving. My husband was driving on [xxx] at about 70-75 mph, when his headrest suddenly and unexpectedly burst open. This is a serious safety hazard. He said it felt like he got punched in the back of the head and was startled. Thankfully he didn't lose control of the vehicle and avoided an accident. It appears some plastic inside the headrest broke, causing it to deploy when it shouldn't have. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Driver side headrest deployed (ahr system) while driving at a speed of 55 mph with no accident. Driver bit tongue while driving. I have found many complaints of this issue online. Vehicle hasn't been inspected at this time since it happened a little over a week ago while on vacation. There were no warning signs that it was going to happen. Just purchased this 2016 Chrysler town and county a little over a month ago and now have this repair to consider of a faulty "safety" system.

I parked my car in the driveway, turned off the engine and exited the vehicle. Before I closed the driver's side door, the front right headrest went off like the vehicle was in an accident. The corresponding air bag did not deploy. I inspected the headrest noticing pieces of plastic had broken off and others were bent. I attempted to reset the headset following the recommended procedure. Because of the broken/bent pieces of plastic, the headrest cannot be reset.

Drivers headrest airbag went off unexpectedly causing minor whiplash to myself, the driver and causing uncomfortable head placement and high repair costs.

I was enjoying holiday driving with family in my 2013 Chrysler Town & Country limited when suddenly a very loud pop was heard, with a forceful strike to the back of my head being felt. Alarmed & dazed for a moment, it was observed that my driver’s side active headrest had just exploded forward striking me on the back of my head. Once off the highway and stopped, I discovered that the active headrest had actually come apart. From the damage inside the exposed headrest, this catastrophic failure seemed to be mechanical in nature with root cause thought to be stress fatigue for the plastic casement. In other words, this active headrest did not just randomly “go off” from an errant srs command or an electronically manipulated trigger short. I observed the headrest’s metal latch pin to still be in the locked or reset position. Instead, the plastic assembly holding two (2) heavy coil springs ruptured unprovoked. When this happened, the front part of the headrest assembly rapidly propelled forward. Though the 2010-2016 Chrysler Town & Country active headrests are an integral part of the air bag or supplemental restraint system, this particular failure was not due to a srs control nor electrical malfunction. Rather, the plastic retainer struts surrounding the metal latch pin failed. Being that my head and neck were static in position with a small amount of clearance from the front face of the headrest, the propulsion of the headrest forward caused quite a sharp smack to the back of my head. This led to some residual neck strain for the balance of the day. I have not experienced any repercussions since that day of the incident, but I do believe this to be a safety issue for others who may be more age or physically compromised. I’ve found through mopar tech forum and dealership research that the 2010 - 2016 active headrest failure is not rare, but more and more common to the Chrysler make. Please advise. Thank you so much.

The driver's seat headrest went off. The leather front popped off from the backing. Inside you can see where there is plastic broken and we can't push the pieces back together. The pop of it going off was loud and thank goodness I wasn't driving on the highway when it happened. Vehicle was not in motion when it went off. We were cleaning out the van and wiping down the seat when it happened. It was literally a ticking time bomb and I'm afraid that the passenger side is going to do this too.

Driver's seat active headrest deployed while vehicle was in motion with cruise control set at 35 mph. Loud bang accompanied by the headrest hitting the driver in the back of the head causing the driver to jerk the steering wheel.

See all problems of the 2012 Chrysler Town & Country 🔎.

I was driving down the highway and there was a loud bang and something hit me in the back of my head. It felt like something was thrown and me with significant force from behind. The headrest exploded for no apparent reason while we were traveling 65 miles per hr and threw me forward as I was driving. This could have caused serious harm to me personally or could have caused an accident and harm to other vehicles or my daughter that was riding in the passenger seat.

The passenger side headrest popped forward while parked in parking lot.

The passenger seat headrest deployed without warning. I slowly pulled out of a parking lot and proceeded down the road. I heard a loud bang and looked over at my daughter to ask what was that. She said ouch my head. I looked at her seat and saw the headrest deployed. I took it to the dealership and they said there wasn’t anything they could do but it was equivalent to an airbag deploying. I called Chrysler and they say my van is out of warranty and they can’t help. This is a known safety issue and yet no recalls have been made. I fear my drivers side headrest will do the same. Someone needs to fix this issue. My daughter has whiplash.

2015 Chrysler town and country. Black "leather". Right front passenger headrest. I was loading something into the right sliding door when my elbow bumped the headrest. It was slight enough that I thought nothing of it, but when my passenger got into the r/f seat, the headrest was thrust forward. We attempted to "reset" it but it would not latch in the back position. Upon assessment, we found the plastic "latches" broken. This is a design or quality problem with safety implications and Chrysler needs to replace this headrest in affected vehicles. There are several reports in the 2014-2015 model years with this issue. It should be a safety recall. Some complaints are that the parts are on backorder. This cannot be allowed. Chrysler should be held accountable.

When moving the front seats, unexpectedly, the front headrest, engaged and moved forward violently. Unable to move it back to its original position.

The middle row seats headrest will not latch the headrest just drops down and it could fall off and hurt someone if we were to get into a crash. We can not use that seat with a headrest that is faulty.

Active head rest deployed without collision (or even being hit slightly).

Driver and passenger headrests have both deployed without an accident occuring.

Car was parked and I was standing outside the front passenger door. When I pulled the seat recline lever, the seat back shot forward quickly and the headrest exploded open. I cannot push it back into place or take the headrest out. It is available for inspection, however I need to get it fixed for safety concerns ASAP. Anyone sitting in the passenger seat cannot keep their head in proper alignment, over their shoulders. Their head is forced forward. Not only uncomfortable, but mechanically unsafe. There was no warning lights or known malfunctions prior to the incident.

Driver side front seat active head restraint deployed while vehicle unoccupied. Plastic holding metal pin or rod broken.

Passenger side head rest deployed while the vehicle was sitting in my driveway.

Headrest opened driving down the road and broke the plastic clips, now I have a loose headrest.