Front Seat Head Restraint Problems of Dodge Durango - part 1

The contact owns a 2014 Dodge Durango. The contact stated that while making a turn at a slow speed, there was an abnormal sound coming the front driver’s side headrest and the headrest deployed unintendedly. The contact had her two children inside the vehicle during the failure. The children had not sustained any injuries. The contact was unable to push the headrest back into the housing. No warning light was illuminated. The headrest struck the back of the contact's head, and the right ear was ringing. The contact drove the vehicle to the residence. The contact had not sought medical attention. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 168,122.

See all problems of the 2014 Dodge Durango 🔎.

The contact owns a 2018 Dodge Durango. The contact stated that while stopped in a drive-thru, there was an abnormally loud sound before the driver’s side head restraint unexpectedly deployed. The contact's head was pushed forward with force and struck the steering wheel. There was no injury reported. The vehicle was taken to an independent mechanic who confirmed the head restraint's unintended deployment. The contact was informed that the driver’s side headrest needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but provided no assistance. The manufacturer was not made aware of the failure. The failure mileage was approximately 94,800.

See all problems of the 2018 Dodge Durango 🔎.

The contact owns a 2018 Dodge Durango. The contact stated that while driving 25 mph, the contact noticed an abnormal sound, and the front passenger's side headrest unexpectedly deployed without an impact to the vehicle. No warning light was illuminated. There was no injury sustained. The vehicle was taken to the dealer to be repaired under an unknown extended warranty coverage; however, the dealer declined to repair the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000.

The contact owns a 2014 Dodge Durango. The contact stated while driving approximately 75 mph, the front passenger’s side headrest erroneously deployed. During the failure, there was a loud explosion distracting the contact and the headrest unit struck the rear of the passenger’s head, causing a headache. No medical treatment was required. The vehicle was taken to the local dealer, and it was determined that the headrest unit needed to be replaced. The cause of the failure was not yet determined. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not covered under an extend warranty coverage related to the failure. The failure mileage was 169,000.

The contact owns a 2014 Dodge Durango. The contact stated that while adjusting the front passenger’s side headrest, the active head restraint (ahr) unexpectedly deployed. No warning light was illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 72,500.

The contact owns a 2015 Dodge Durango. The contact stated while driving approximately 15 mph, the contact heard an abnormal banging sound coming from the vehicle. The contact stated that the passenger in the front passenger’s seat had been struck in the back of the head by the head rest. There was no injury reported. The contact stated there was no warning light illuminated. The contact stated that the head rest padding had separated from the head rest enclosure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the dynamic head restraint had deployed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 107,653.

See all problems of the 2015 Dodge Durango 🔎.

The contact owns a 2013 Dodge Durango. The contact stated that while pulling the vehicle out of a parking lot, the front driver’s headrest deployed without an accident or impact. There were no injuries sustained. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 170,000.

See all problems of the 2013 Dodge Durango 🔎.

The contact owns a 2013 Dodge Durango. The contact stated while driving 55–60 mph, there was an abnormal exploding sound detected. The contact pulled over and noticed that the driver's side headrest air bag had exploded without warning or impact. The contact sustained a headache, but medical attention was not provided. The contact called the local dealer, who stated that repairs were not covered under warranty. The vehicle was not diagnosed or repaired. The manufacturer was notified and opened a case and informed that the contact that the repairs would be at her own expense. The failure mileage was approximately 171,088.

The contact owns a 2015 Dodge Durango. The contact stated while driving 15 mph, the front passenger's seat headrest deployed inadvertently. There was no warning light illuminated. The contact stated that the front passenger's seat was unoccupied at the time the failure occurred. The dealer was notified of the failure and referred to the manufacturer for assistance. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.

The contact owns a 2015 Dodge Durango. The contact stated that while driving at approximately 60 mph, the passenger’s side seat headrest exploded. The vehicle was steered into a gas station where the headrest was inspected. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 65,578.

The contact owns a 2013 Dodge Durango. The contact stated that while the vehicle was parked, the driver's side headrest deployed prematurely. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,820.

The contact owns a 2013 Dodge Durango. The contact stated that while reversing into a parking space, the driver's side front seat headrest deployed. The contact sustained an injury to her head; however, no medical attention was needed. No warning lights were illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 146,000.

The headrest on the passenger seat just popped open while we were driving. The rear view camera often doesn't respond immediately when we put the car in reverse or just stays black for awhile. Navigation is slow sometimes. It seems to be the the system keeps on resetting because my radio stations are erased when I turn on the car. The reprogram and it continues to do that. When we are driving there is a sound coming from the dashboard. Like a rattleling sound. We still haven't figured out what it is. There are times when we are driving and it seems like a gear is shifted when we did not step on the gas.

The contact's wife owns a 2018 Dodge Durango. The contact stated while driving 40 mph, the headrest deployed inadvertently and struck the contact in the back of the head. There was no warning light illuminated. The contact veered to the side of the road for a moment. There was no injury sustained. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and advised the contact that they could not assist since the VIN was not included in an unknown recall and the vehicle was no longer under warranty. The vehicle was not diagnosed or repaired. The failure mileage was approximately 76,050.

The contact owns a 2014 Dodge Durango. The contact stated that while driving at an undisclosed speed, the driver's side front headrest detached, striking him in the back of his neck. The contact suffered a headache and a sore neck; however, no medical attention was received. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 197,000.

The contact's wife owns a 2014 Dodge Durango. The contact stated while his daughter was driving 65-70 mph, she heard a loud popping sound. The contact's daughter veered to the side of the road and inspected the vehicle but could not determine the cause of the popping sound. Upon returning inside the vehicle, the contact's daughter noticed that the front passenger's side headrest had independently deployed. There was no warning light illuminated. The contact's daughter continued to drive the vehicle. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 50,000.

The contact owns a 2019 Dodge Durango. The contact stated while driving at 55 mph, the headrest air bag inadvertently deployed and hit her on the back of the head. There were no warning lights illuminated. The contact stated she continued to drive the vehicle and made a stop when she exited the highway. The contact sustained whiplash but did not seek medical assistance. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The dealer and the manufacturer were not notified of the failure. The approximate failure mileage was 60,000.

See all problems of the 2019 Dodge Durango 🔎.

The contact owns a 2014 Dodge Durango. The contact stated that when she entered the vehicle, she noticed that front passenger and driver's side headrest had deployed. The vehicle was not diagnosed. The dealer nor the manufacturer was not notified of the failure. The failure mileage was approximately 69,000.

As I was getting in my car I notice the passenger side headrest was apart/deployed without any accindent. Also having issues with the passenger seat belt not retracting.

The contact owns a 2018 Dodge Durango. The contact stated while the vehicle was stopped at a red light the front passenger’s seat headrest air bag inadvertently deployed. The vehicle was not involved in a collision. There was no warning light illuminated. The contact was able to continue driving to her residence. The vehicle was not diagnosed or repaired by a dealer or independent mechanic. The manufacturer was not made aware of the failure. The failure mileage was approximate 21,000.

The contact owns a 2015 Dodge Durango. The contact stated that while driving approximately 60 mph, the front driver’s seat headrest erroneously deployed causing a slight headache to the driver. No medical treatment was required. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet contacted regarding the failure. The failure mileage was 67,000.

The contact owns a 2014 Dodge Durango. The contact stated while driving approximately 75 mph, the front passenger’s side seat headrest inadvertently deployed, striking the passenger in the back of the head. During the failure there was no injury. The cause of the failure was not determined. The manufacturer and local dealer were not contacted. The approximate failure mileage was 100,000. The VIN was not available.

The contact owns a 2013 Dodge Durango. The contact stated while the vehicle was stationary, the passenger’s side front seat headrest air bag deployed inadvertently. The contact stated that the check engine warning light was illuminated. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer was not informed of the failure. The failure mileage was approximately 95,000.

Drivers side headrest exploded into the back of my head while driving down the road speed was 30mph. No bumps or accidents. Hit me hard enough in the back of the head that I became lightheaded.

While traveling on freeway driver seat headrest deployed striking back of my head.

The active head restraint in the head rest deployed striking me in the back of the head while driving resulting in a headache.

Headrest deployed without reason while driving. There was no forward or rear impact to vehicle.

I was driving on an air force base, heading home after I picked up my children from their after school program. The active headrest suddenly burst open, while I was driving, hitting me in the back of the head and neck. It was so sudden and unexpected that I swerved out of my lane. Fortunately, I was able to regain control of the car without causing an accident. However, it distressed my children, put us all in danger, not to mention the other cars on the road. My neck felt like I had whiplash so I went home, iced it and made a doctor's appointment. I wish the manufacturer had contacted us about there being a recall, so that it didn't create this unsafe situation.

Front passenger seat headrest deployed. No one in seat front passenger seat. Rear facing carseat behind it. Headrest will not compress back to original function.

While sitting in the car with my family at walmart waiting for frock pick up the passenger seat headrest air bag burst open. We were not in accident or had we went over any large speed bumps. Actually the car was in park.

The vehicle was occupied by my wife and two small children. They were stationary sitting at idle in a parking lot when the active head restraint system in the driver seat deployed narrowly missing my wife's face as she was turned around looking at the children in the rear of the vehicle. There was no force or inadvertent contact made to the seat or in the vicinity of the headrest that would cause accidental deployment at the time of occurrence. The headrest is now unservicable and unable to be reset as the plastic hardware in the trigger mechanism failed.

Driving home and headrest forcefully deployed striking back of my head. I was in fairly heavy traffic and, at first, thought I had been rear ended. I discovered what had happened once I got home and saw that the headrest was not intact.

Headrest deployed without a rear collision or hard braking. Vehicle was stationary when the headrest safety mechanism deployed.

Driver side headrest assembly exploded.

The headrest deployed out of nowhere.