Seats Problems of Dodge Durango - part 1

While stopped at a stop sign, the passenger headrest airbag deployed.

See all problems of the 2014 Dodge Durango 🔎.

Both headrests in front seat deployed while driving causing neck pain and almost caused an accident. I was driving on the highway and it popped and hit my head forcing my head forward and me losing focus. No warning signs. Looked up the issue and it seems to be a known issue for the vehicle. Have not taken to the dealer as I do not have the money to replace them.

See all problems of the 2015 Dodge Durango 🔎.

Driver side front headrest exploded/deployed while the car was parked. The plastic latch inside the headrest is broken so resetting it is impossible. This is concerning and highly dangerous! upon researching this, it’s a known issue for Dodge models and yet isn’t a recall? my car was parked when this happened.

Seat headrest popped out while driving. First it was the passanger seat and the driver seat followed. Part is broken and unable to be popped in.

See all problems of the 2013 Dodge Durango 🔎.

The drivers side head rest busted open while driving down the highway. Smacked my head pretty good and startled me while in the roadway.

The passenger seat head rest exploded without any impact to the vehicle. Fortunately, no one was sitting in the passenger seat at the time it exploded because it could have caused a head injury. After checking on the head rest, the plastic pin that kept it together broke.

Walked out to my car and noticed that my passenger seat headrest had deployed and I am not able to get it to reset back into place. The car was not involved in an accident and hasn’t been driven for several days, this just happened on its own. I’m thankful I wasn’t driving and it didn’t happen to the driver seat and even more thankful that it didn’t happen with a passenger in that seat.

Active headrest restraint deployed without warning or cause.

Driving 2014 Dodge Durango when the active headrest restraint on the passenger seat activated. No accident or impact to the vehicle during incident. Resulted in passenger receiving a solid "punch" to the back of the head and neck resulting in headaches for a week. If this had happened on the driver's seat (and it still could !), I can imagine an accident is possible due to the utter surprise of the noise and being punched in the head while driving. At the time of the incident, we had no idea what had happened but have since learned that our experience is not unprecedented and there are numerous similar reports of "exploding" Dodge/Jeep headrests on NHTSA. Wanting to report incident to NHTSA before taking to dealer for repair (hopefully). No warnings of impending ahr activation and no indication of activation in uconnect after the incident. There is an active NHTSA investigation pe 19014 on this exact component failure.

My car was parked in a parking lot and the headrest deployed, exploded into my head, I blacked out was taken to hospital with a concusion. I did not or even see a recall or any warning this just happened a few days ago, I have not taken it to dealers. Speaking with lawyers at the moment. There was no accident or movment to cause it to deploy. It was random. It is available if needed to be inspected. No police inspection or insurance inspection.

The passenger-side headrest ahr randomly failed and deployed the headrest (while driving at low speeds on local roads). Pictures have been taken and the headrest is left in place as-is for the dealership to inspect during service hours. The defective plastic retention bracket assembly suddenly broke and released the headrest, and can not be reset. There are no warnings for this now widely known manufacturer defect, yet Dodge has no reasonably effective resolution. Had the seat been occupied at that moment the active head-restraint failed, it would have caused serious head injuries to my family or myself. Had it been the driver-side headrest that malfunctioned at that moment, that could have injured me while driving and created a serious traffic accident. A limited extended warranty to repair a faulty component after an incident on a known cost-cutting defect that randomly injures occupants (at least 71 injuries have been caused by this known defect) with great potential to lead to fatal traffic accidents is unacceptable.

My system keeps saying my seat needs serviced for airbag system. Something electric is burning and something is happening with my radio system. It keeps changing to different stations or settings while music is playing.

The driver’s side headrest deployed while I was driving. There was no warning and no impact. The headrest pushed my head forward, slamming into the back of it. This could have been a disaster, gigantic safety risk.

See all problems of the 2017 Dodge Durango 🔎.

Passenger seat, headrest exploded part of cars, active restraint system, hitting my son in the head.

Active head restraint failure in passenger side headrest. It is available to be inspected. This is a known issue for the 2014 Dodge Durango from 2011 to 2018 among other Dodge/Jeep vehicles.

While vehicle was being driven, passenger headrest spontaneously deployed/exploded, hitting passenger in the head with strong force, causing significant head, neck and shoulder pain.

On the morning of 10/09/2024, I started my 2019 Dodge Durango and exited the vehicle, after 2 minutes the entire interior of the vehicle was engulfed in flames. The drivers side seat warmer appears to have malfunctioned causing the vehicle to set of fire, including glass break, paint peeling and interior burning.

See all problems of the 2019 Dodge Durango 🔎.

Started the vehicle, my wife was in the passenger seat. The headrest exploded apart and hit her in the back of the head. It hit her pretty hard in the back of the head. She had a headache but no medical attention was needed. I'm hoping this does not happen to the drivers side while I am driving.

While parked, the front passenger headrest split apart. The active headrest appears to have broken or deployed. The vehicle was in park. No collision. Drive seat did not deploy. Reset of headrest doesn’t not seem possible. Latches appear broke. No noise when this occurred. Back seat passenger witnessed the headrest randomly split open.

What component or system failed or malfunctioned, and is it available for inspection upon request? the passenger active head restraints (ahr) deployed for no reason. I was sitting in in the passenger side seat talking to my wife, in the driveway, when the ahr deployed without cause. The head restraint struck me on the back left side of head with force. My neck is starting to stiffen up. Yes it is available for inspection. I will send pictures. How was your safety or the safety of others put at risk? the force generated during the deployment of an active head restraint (ahr) system is significant, I know because I was hit on the back of the my head thankfully I was not driving. My safety concern is two fold, one injury from ahr deploying inadvertently and elderly person might be at more risk for this type of injury. Two, ahr deploys striking driver while the car is in motion causing an accident. Also, this might be related to an open investigation by the national highway traffic safety administration (NHTSA action number: pe19014) has the problem been reproduced or confirmed by a dealer or independent service center? no has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? no were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no.

There is definitely something wrong with the headrests on the Durangos. I was vacuuming my seats and I used the passenger lever to push it back and the headrest on the passenger side popped out and now the clips are broke & it wont pop back in. They definitely need to look into the headrests and fix this issue.

See all problems of the 2018 Dodge Durango 🔎.

The front passenger side headrest safety mechanism deployed as I was driving down the road and upon looking at it, a piece inside is broken. When the headrest deployed, it hit my passenger in the head, pushing him forward and give him a headache it came out so hard and fast I brought the car to the dealership today, 9/3/24 they said other year, Durango have a recall, but my year is not one of them there were no warning lights.

I was sitting in my car in the car line to drop my children off at school and the passenger seat headrest busted open and scared us 3 half to death. Luckily no one was sitting in the passenger seat, I believe if someone was it would have caused a severe headache and neck pain. I'm so fortunate it did not happen while I was driving either, who knows what my reaction would have been. Apparently this has happened to other vehicles including Dodge Durangos which is what I own. I took it to the dealership like Dodge customer service informed me to do and they weren't sure why it busted open and can't compress it back. The whole thing has to be replaced, $1,200. Dodge customer service doesn't feel like it's an issue and won't replace it. I've had a hard time getting any information from Dodge customer service and I can't seem to get them to call me back. My car has not been wrecked and this is definitely a manufacturing defect that needs to be addressed!! there was no warning at all that this was going to happen and no lights have come on in my car to let me know it did. Dodge needs to put out a recall on the headrest.

The ahr system for the passenger seat failed. While sitting in the school line for one of my kids, the passenger headrest (ahr system) malfunctioned and protruded forward. If the force behind the protrusion would have hit someone it could have caused a concussion, if it would have been the driver, could have caused an accident if in motion. Having issues with Dodge warranting for the repair, have had dealership look at it, said it needs to be repaired, and I am currently working on a case with Dodge itself. No warning lamps were on and have not came on since the issue. This is a manufacturing defect and should be covered under the x88.

Unknown, my active headrest deployed without an accident. I would think this could cause an accident when I was driving. Lucky it was the passenger headrest.

While causally driving down the road, without warning, the passenger headrest on my 2013 Dodge Durango violently "exploded" forward. Thankfully, my son who was riding in the passenger seat, was sleeping with his head bent forward so it didn't hit him. Upon inspection (by myself), the active head restraint feature is held together by plastic, which obviously failed. I searched on the internet and this appears to be a common problem, and each time it's due to this plastic clip failing. This is totally unacceptable. I have the headrest available for inspection. It was brought to the dealer who wants $950 to replace it. They said the warranty expired less than a year ago. Again based on internet research, apparently Dodge/chysler just recently extended the warranty to 10 years for 2014 models (and possibly 2013?). How convenient to extend a warranty short of the period covered. Not only shouldn't I be responsible for the cost of replacement for such a dangerous feature, but what happens when I'm driving and the driver's side suddenly fails and I'm violently hit in the back of the head and swerve into on-coming traffic? ironic that these "active head restraint" features are causing injuries instead of preventing them. These headreasts need to be recalled immediately before more people are injured or killed.

The component that failed was the passengers headrest. It automatically deployed while driving with no collision or hit. I was able to stop and park right away because it hit my daughter on the head. I just wanted to make sure she was good. This happened today 07/16/2024 so will call my dealer tomorrow to see if they can do something about it and hopefully they can fix it. For now, I thank god my daughter is good. I did no report with insurance, or police. I had no warning before it happened.

Passenger side active headrest deployed without accident while sitting in driveway no one in or around vehicle and also not running.

Active head restraint broke and popped open. The headrest are available for inspection.

I was driving along thankfully at a low rate of speed when suddenly my passenger seat head rest popped really loud and sprang open. Scared the crap out of me, and caused me to swerve really hard and almost out of my lane. Thank god no one was sitting in the passenger seat at the time!!.

The passenger headrest opened up during normal driving and hit the passenger in the head, hard. Upon inspection the brackets that hold some sort of spring-loaded mechanism appear to have cracked/broken to allow the head rest to open up.

The passenger side head rest deployed for no reason. Has not been in any accidents. Shop states it would cost me $850 to get fixed. I believe this is a defect of the part since I was just going down the road when this happened. As I said before I have not been in any accidents. Please send me a replacement for this vehicle or put out a recall on this. I have seen that there is multiple people having this issue.

On may 25, 2024 my wife, son, and I were sitting at a stop light on north franklin street in christiansburg, va at approximately 16:40 hours when we heard a loud pop in the vehicle and my wife's head was pushed forward by the passenger side seat head rest, causing pain to my wife's head and neck, and shoulder muscles. Upon inspection of the head rest, it had become separated in the middle (pictures attached). Vehicle is equipped with the active head restraint system. My wife has not received medical attention yet but is quite sore this morning. We will contact our dealer to replace the head rest (and the driver's side head rest) and request the defective head rest be returned to us so it is available for NHTSA inspection. The vehicle has not yet been inspected by the manufacturer, police, insurance rep, or others yet. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. This happened suddenly without any warning while we were stopped at a traffic light. Our safety was put at risk by the sudden failure and violent expansion to the head rest causing pain to my wife. Had this occurred on the driver's side while the vehicle was in motion, it could have caused a motor vehicle crash resulting in severe injury, property damage, or even death.

The passenger side active head restraint headrest deployed while driving. Upon activation, it struck the passenger in the head causing dizziness and pain. According to a few online forums, this has been an issue for some time. No one has inspected my vehicle so far but me. The headrest is unable to be reset. There was no warning and no lights or messages indicating the failure.

Was driving and noticed my headrest was actually touching my head, it had deployed like it should when you hit an accident. Nothing was hit.