Steering Column Problems of Ford Edge

The contact owns a 2016 Ford Edge. The contact stated a warning light illuminated on the vehicle for the adaptive steering, and the steering wheel was not straight. The contact took the vehicle to a local dealer who replaced the entire steering wheel with an adaptive motor to fix the issue under a courtesy satisfaction recall by the manufacturer. However, the warning light remained illuminated. The contact then took the vehicle to gordie boucher Ford Lincoln of janesville (2727 us-14, janesville, WI 53545, (608) 754-5511) who inspected the vehicle and was able to diagnose the failure as a faulty steering column module that needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 32,384.

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Adaptive steering fault, steering would not register input when fault occur. On start up the car would register the error and make steering difficult with steering input not register to the turning of the wheels. The steering column also makes a grinding noise. Dealer just cleared the error and did not fix anything, with the error returning the next day.

Purchased 2013 Ford Edge sport on July 14th. I've had possession of the car for three weeks as of this complaint. The car required service every single week since I've had the car. The last incident was on August 8th. I started the car, and multiple warning lights appeared on the dashboard. As the lights appeared, the car violently shuddered, and the brake pedal was stiff and difficult to press down. The steering column also shuddered, and the wheel was difficult to maneuver. This occurred at a supermarket parking lot less than three blocks away from my home. I called my husband, who remained on the phone line via speakerphone as I slowly coasted the car home. I drove the car, coasting the way back home with the hazard lights on, so as not to have to use the brake pedal. The car was towed to the dealership, where they replaced major sections of the steering column. The service manager informed us of this repair, saying that he's never seen such a major manufacturer defect in a brand new car. They made the repair, but I am very concerned that this may not be a unique situation. I am also concerned that because this make of car is so new, that other problems may be occurring that haven't been logged yet. . . ## VIN passed ## Ford Edge 2013 ##.

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