Transmission Solenoid problems of the 2010 Ford Escape

The contact owns a 2010 Ford Escape. The contact stated that while driving approximately 60 mph the vehicle stalled and overheated. The vehicle was later towed to the dealer where they advised that the radiator seal was fractured, causing a leak. In addition, they advised that the rear axle seal needed to be replaced. The vehicle was repaired for the radiator and rear axle seals. The manufacturer was contacted and provided 100 percent coverage of the repair. Also, the contact stated that the vehicle would shift in and out of gear without warning. The vehicle was taken to the dealer for diagnosis where they advised that the solenoid and another unknown component needed replacing. The vehicle was repaired. The failure mileage was approximately 55,000. The current mileage was approximately 67,000. The VIN was unavailable.

I purchased a 2010 Ford Escape limited on 29 July 2010. On 20 Sep 2010 I noticed as I placed the vehicle in drive it jerked violently and sounded like the bottom fell out of the car. When I came to a red light it shifted hard down to first gear. I had my dad check it out and it did the same thing with him. He took it to the dealer on 21 Sep 2010 and they said there was a problem, it was not suppose to do that. They checked with Ford and there was some adjustments they had to do to the computer. This did not fix problem and they kept the vehicle. They now have to take out the transmission and check solenoids before Ford will send a new transmission. This could become a safety issue, if the operator has to accelerate and the vehicle will not respond. The vehicle has 5000 miles on it.

On March 14, 2010 I purchased a 2010 Ford Escape from tutle-click Ford irvine, CA. Within 3 weeks I began to smell oil burning and hard shifting/bucking of the transmission. In early may I received a letter from Ford stating a need for a transmission solenoid reprogramming (program number 10b15). When I brought it to Ford on June 3, 2010 with a mere 4,369 miles for this service I also informed them of the oil burning odor. They dealt with transmission problem and found an oil leak during the diagnostics. I called Ford customer relations and immediately asked for a case to be started on my vehicle (1422071530) the service manager informed me initially the needed to replace a gasket and it would be a couple days. On June 4, they informed me the engine needed to be removed to get to oil leak area and part was to be ordered for the 2010. On June 8, the service manager told me a short block had to be ordered and arrival would be June 9. On June 9 it had not arrived. On June 10, the short block arrived late in the day and the estimated completion was for June 15, 2010. I picked up the car on June 16, 2010 with 4,375 and no further leaks detected. I was told by the service manager that he put more than 10 miles on it to perform a road test and everything was fine. On June 17, I noticed a big puddle of oil/fluid in my parking area. I received a phone call from a friend I visited and she had a puddle of oil on her driveway. I spoke with the regional customer relations contact on June 17, and he informed me that he would have a factory technician come out to the dealership on Wednesday June 23, 2010. I informed him I would be taking back to the dealer ASAP. On June 18, I dropped off the car and told them my assessment of not only the leak but the transmission was chugging/skipping. I received a phone call at 6pm on Friday to inform me that was transmission fluid leaking an axle seal needs to be replaced. I have lost complete faith in this shoddy and incompetent service.