Engine Oil/lubrication Problems of Ford Escape

The contact owns a 2022 Ford Escape. The contact stated that after having an oil change performed by his local dealer, an abnormal oil odor would emit from the vehicle without warning. The contact inspected the engine and discovered that oil had leaked around the oil reservoir cap. Upon further inspection, the dipstick showed that the oil level was 3/8 of an inch over the oil limit. The contact had taken the vehicle back to the dealer where he explained to the service manager what he had discovered. Another oil change was performed and once the vehicle was returned, the same failure persisted upon inspection. The contact then performed his own oil change and the defect remained. The manufacturer had been notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was 3,600.