Timing Tensioner Problems of Ford Escape

Tl-the contact owns a 2013 Ford Escape. The contact stated that his daughter was driving at 55 mph and the sepantine belt broke. The belt ripped apart the heat shield and ignited the soundproof foam. . The check engine light came on and she pulled over. The vehicle was towed to the dealer j. C. Lewis Ford hinesville 309 w oglethorpe highway hinesville, GA 31313 912-876-3673. They informerd the daughter that it was the serpantine belt and the belt tensioner that needed to be replaced. The contact told the dealer to hold off initially on repairs until she consulted her father. The dealer called her back and performed the repairs anyway and quoted a repair cost of $300. Thecontact picked up the vehicle and drove it the next day and the heat shield was damaged and started to smoke and possibly catch fire. The dealer was contacted back afterwards and they haven't called back. The manufacturer had not been contacted yet. The failure mileage was 101,780. Tf.

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Purchased 2010 Ford Escape XLT in April 2015. (1) vehicle had sound coming from engine when accelerating. Issued fixed by dealer replacing belt tensioner but noise has since returned. (2) vehicle already had or developed constant vibration at idle when in drive and foot on break and gets worse with a/c on. Took to dealer 3 times who stated they replaced right engine mount and rear transmission mount but vibration continued after repairs. Service dept tech stating that there is a strong vibration but that they are unable to determine engine vibration but that vehicle is operational. Vibration is very strong and almost feels like engine wants to turn off at times. If transmission is put in neutral or park then vibration is gone and not noticeable while driving. (3) transmission shifting from 1st to 2nd is harsh and delayed at times causing a jerking motion on numerous occasions during city driving and transmission occasionally jerks when put in reverse but not always consistent. Safety concern is vehicle feels as if it may shut down while this vibration is being observed and causes safety concerns when driving vehicle and that transmission may fail soon. Purchased at fiat of fresno, fresno CA.

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The contact owns a 2012 Ford Escape. The contact stated that the vehicle was taken to an independent mechanic for a routine oil change and noticed that both engine tensioner pulleys needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.

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