Sun/moon Roof Assembly Problems of Ford Expedition

The contact owns a 2018 Ford Expedition. The contact stated that the sunroof made a grinding sound while retracting and failed to close properly. Additionally, the slide cover was unable to close as designed. The vehicle was not taken to the dealer to be diagnosed or repaired. The contact believed that the failure was related to the sunroof motor or the gears, or both. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA hotline to report the failure. The failure mileage was unknown.

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Sunroof exploded while driving down the road.

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The contact owns a 2023 Ford Expedition. The contact stated while driving 75 mph and taking an exit, the panoramic sunroof exploded without impact. The sunroof exploded from the inside going outward. The contact stated that the first panoramic slide had exploded, and the second sunroof was still intact. There was glass on the interior of the vehicle. There were no warning lights illuminated. There were no reported injuries. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 55,384.

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The contact owns a 2024 Ford Expedition. The contact stated that while operating the vehicle, there was an abnormal rattling sound coming from the roof of the vehicle. The vehicle was taken to the local dealer, who determined that the panoramic sunroof brackets had fractured and needed to be replaced. The brackets were replaced; however, the failure later reoccurred. The contact was informed by the local dealer that the sunroof glass was too heavy for the brackets used to secure the sunroof. The contact was concerned that once the vehicle was repaired, the failure would likely recur. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 10,000.

I was driving down the road. There were no other vehicles around me. I then heard, what sounded like someone shooting a gun from the middle row up through the sunroof. It was the most insanely loud noise, I had ever heard coming from a vehicle. I pulled over and realized that the sunroof had exploded. The glass was shattered and was protruding up. The glass then shattered, sending shards of glass to the interior of the vehicle over my son, elderly mother and myself. We were all so frightened.

The contact owns a 1997 Ford Expedition. The contact stated while driving 35 mph, the steering wheel became loosened while making a left turn. The contact stated that the "check suspension" and "check abs" messages were displayed on the instrument panel along with the oil, brake, and battery warning lights being illuminated. The contact called a local dealer and was informed that the part needed to repair the steering wheel was no longer in stock. The manufacturer was also notified of the failure and the contact was provided the same information as from the dealer. The contact also stated that moisture had begun to leak from the sunroof. The vehicle was not repaired. The failure mileage was approximately 171,000.

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Moon roof leaking requiring 4,000 in parts and labor to replace the entire system at 40k miles.

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The contact owns a 2023 Ford Expedition. The contact stated while driving 20 mph, there was an abnormal rattling sound coming from the sunroof. The contact stated that a dealer was contacted. The contact stated that the failure had occurred on several occasions. The vehicle was taken to the dealer where it was diagnosed and determined that the sunroof needed to be replaced. The sunroof was replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 85,000.

The contact owns a 2018 Ford Expedition. The contact stated that while driving at an undisclosed speed and attempting to stop the vehicle, water started to enter through the instrument panel. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the tracks on the moon roof had failed and needed to be replaced; however, the moon roof was re-sealed as a temporary fix. The vehicle was repaired. The contact was concerned that the failure would reoccur. The manufacturer was notified of the failure and the contact was informed that half the cos would be covered. The failure mileage was approximately 51,271.

On 2/20/23 my spouse was driving northbound around 9:30 am. When she heard what she describes as a gun shot. She immediately called me and I told her to pull over to the closest and safest spot. She explained that it sounded like the glass sunroof exploded. She climbed up to find that was the case. There was a huge gaping hole right in the center of the sunroof. We immediately took the 2022 Expedition to a Ford dealership close by. The dealership stated that Ford has not issued a bulletin or recall and because of that could not cover the repair under warranty. They stated that the damage indicates that an object hit the glass. I feel that this could not be correct since the glass is facing outward and the manner of which the glass shattered. Further I searched the internet and found that there have been several others dealing with the same issue. I came here hoping that by submitting this complaint Ford owns up to the issues that their consumers are having. Thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

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The contact owns a 2021 Ford Expedition. The contact stated while driving approximately 80 mph, the sunroof inadvertently exploded. No warning light was illuminated. The vehicle was taken to the dealer where the cause of the failure could not be determined. The vehicle was repaired. The manufacturer was notified of the failure and a case number was provided. The contact was advised to call the NHTSA hotline for assistance. The failure mileage was approximately 18,000.

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While trying to open the sunroof a plastic piece broke of from the railing. I tried closing the sunroof but was unable to. I had to have the sunroof closed by a mechanic and now I am unable to use the sunroof.

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The contact owns a 2018 Ford Expedition. The contact stated that he had taken the vehicle to the dealer on four separate occasions due to moisture leaking from the panoramic sunroof. Due to the failure, the roof headliner needed to be replaced a second time. The contact stated that the panoramic sunroof had never been used and had remained covered. The manufacturer had been notified of the failure and referred him to the NHTSA hotline. The vehicle was not repaired. The failure mileage was approximately 20,000.