general problems of the 2013 Ford Explorer - part 1

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side exterior a-pillar trim detached and struck another vehicle. No warning lights were illuminated. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken back to the residence. Several dealers were contacted and confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 146,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that a technician went to the residence and diagnosed and determined that the a-pillar trim on both sides of the windshield had failed and needed to be replaced. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The dealer applied duct tape to both sides of the windshield as a temporary fix. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 161,708.

The contact owns a 2013 Ford Explorer. While driving approximately 70 mph, the passenger’s side a-pillar trim was blown off the vehicle by the slipstream. The dealer was not contacted because the contact had previously called the dealer and was informed that the part to repair the vehicle was not available. The VIN was included in NHTSA campaign number: 24v031000 (structure). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 145,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that while driving rounding a corner at a slow speed, the front passenger’s side a-pillar trim detached and separated from the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 150,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the recall remedy parts were not fully available. The local dealer was contacted and confirmed that the recall remedy was partially available. The dealer stated that the driver-side a-pillar trim was available, but the passenger-side a-pillar trim was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and a case was filed. The contact had not experienced a failure.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior a-pillar trim on both sides of the windshield began to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to complete the recall repair was not yet available. The vehicle was taken to the dealer, where it was diagnosed that the a-pillar trim retention clips had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 180,000.

The contact owns a 2013 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed that the driver’s side windshield exterior a-pillar trim was significantly loose. The contact was able to temporarily secure the a-pillar trim by applying glue to the trim. The contact later received notification of NHTSA campaign number: 24v031000(structure); however, the part to do the recall repair was not yet available. The vehicle was taken to an unknown dealer, but the vehicle was not diagnosed or repaired. The dealer confirmed that the recall parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(r). The contact stated that the failure obstructed the driver's visibility, preventing the driver from safely operating the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that on a separate occasion, the driver's side a-pillar trim detached from the vehicle and was loose. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). However, the part to do the recall repair was not yet available. The VIN tool search showed that there were no recalls associated with the VIN. The contact stated while driving at various undisclosed speeds, the passenger's side a-pillar was loose and damaged the paint on the wheel well. The local dealer was contacted and inspected the vehicle. The contact was informed that there were no issues. The dealer then orders the part to do the repair. The vehicle was not repaired. The contact stated that on a separate occasion, while driving at various undisclosed speeds, the driver's side a-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired for the most recent failure. The contact stated that the driver's side a-pillar trim was loose. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 179,904.  .

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side exterior a-pillar trim detached and flew off the vehicle. The vehicle was taken to the dealer; however, parts were not yet available to repair the vehicle. The contact stated that the vehicle was taken to the dealer several times. The contact was advised to order the parts from amazon. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 mph, the front passenger's side a-pillar trim detached from the vehicle. The trim was striking the front windshield. The contact pulled over to the side of the road and attempted to secure the trim. The local dealer was contacted. The vehicle was not repaired. The contact taped the trim after arriving at the residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 69,800.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 140,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000(structure); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was taken to the dealer, where it was diagnosed that the driver's side windshield exterior a-pillar trim retention clips had failed and needed to be replaced. The vehicle was repaired; however, the contact stated that while driving at an undisclosed speed, the driver's side windshield exterior a-pillar trim started to detach. The vehicle was taken back to the dealer, where it was confirmed that the recall parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 104,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side a-pillar trim detached, and the front driver-side a-pillar trim became loosened. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.

See attached document for complaint. We received this recall letter dated February 24, 2024 concerning a recall on our 2013 Ford Explorer apillar applique t rim. We have contacted our local Ford motor dealership numerous times concerning this situation with our vehicle, with no satisfaction. The trim came off last year and nothing has been resolved about the problem. The dates that we contacted our local dealership was: 7 /31/24, 9/20/24, 10/18/24, 12/5/24 and 1/13/25. The only response we receive is that our name is on the list for the parts. Apparently, Ford motor company has dropped the ball on their responsibility for the safety of their vehicles. There are numerous recalls of Ford vehicles, and it makes us wonder if we can trust a Ford vehicle in the future.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated while driving approximately 50 mph, the front driver’s side a-pillar trim detached. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 65 mph, the driver's side a-pillar trim was blown off by the slipstream. The contact was unable to recover the trim. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the trim on the windshield on the driver’s and passenger’s sides had detached from the vehicle. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The failure mileage was 100,063.

The contact owns a 2013 Ford Explorer. The contact stated that while driving 65 mph, the driver's side exterior a-pillar trim detached from the vehicle, and the vehicle ran over the exterior a-pillar, wrapping around the passenger’s side rear tire. The contact stated that the tire subsequently went flat. The vehicle was steered over to the side of the road, and the tire was changed. The vehicle was then taken to a dealer where it was determined that there were two nails in the tire. The contact stated that the mechanic at the dealer suggested that the detached trim might have pushed the nails further into the tire, causing the tire to burst. The tire was repaired, and the debris around the exterior a-pillar trim was cleaned; however, the exterior a-pillar trim was not replaced because the part was out of stock. The manufacturer was not notified of the failure. The failure mileage was approximately 116,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving on the highway at 75 mph, the passenger’s side a-pillar trim detached from the vehicle and the contact was unable to retrieve the trim piece. The vehicle was not repaired. The approximate failure mileage was 223,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at undisclosed speeds, the driver's side a-pillar trim became loose. The vehicle was not repaired. The contact stated that on another occasion, while entering the vehicle, there was an abnormally strong mildew odor coming from inside the vehicle. The contact found standing water by the gear shifter. The contact became aware that water was leaking from the sunroof. The vehicle was taken to the dealer and the sunroof was replaced. The contact stated that recently, the contact found standing water inside the sunglass compartment located near the front windshield. The contact stated that the trim around the windshield was loose, and water was leaking inside the vehicle from the windshield. The vehicle was not diagnosed or repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000(structure); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

See attached document for complaint.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted on several occasions. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that a-pillar trims on the front drivers side and passenger’s side of the vehicle had detached from the vehicle. The failure mileage was 110,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 60 mph, the a-pillar trim detached. No warning lights was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on the driver’s side of the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer confirmed that the remedy was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 45,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). The contact stated that while driving at an undisclosed speed, there was wind constantly entering the vehicle from the front passenger’s side of the windshield. The contact inspected the vehicle and became aware that the exterior a-pillar trim on the front passenger’s side was missing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

The contact owns a 2013 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed that the front windshield trim on the passenger's side had detached. The dealer was made aware of the failure. The contact was informed that the parts to repair the vehicle were not available. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, the manufacturer was unable to confirm when parts would become available. The failure mileage was 132,182. VIN tool confirms parts not available.