general problems of the 2013 Ford Explorer - part 2

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated while driving 45 mph, the driver's side a-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 150,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that during rainy weather, water was leaking into the interior of the vehicle from the top front of the driver’s and passenger’s side windshield. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 83,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the windshield exterior a-pillar trims had become loosened, and water entered the vehicle through the interior light near the rearview mirror. The vehicle was taken to the dealer, where tape was applied to the trim pieces. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at 65 mph, the driver's side a-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on a separate occasion, while driving at 65 mph, the trim on the bottom of the windshield detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired for the most recent failure. The contact stated that the trim was loose. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the a-pillar trims on both sides of the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 150,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the a-pillar trim on both windshields started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 150,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side a-pillar trim and the front driver’s side a-pillar trim were flapping in the wind. The local dealer was contacted, and automotive body tape was used to secure the trims as an interim repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the front passenger's side windshield trim detached. The contact stated that the detached trim was hitting up against the front windshield. In addition, the contact stated that the detached trim caused the windshield wipers to not function properly. The dealer was made aware of the failure; however, the contact was informed that parts were not yet available to repair the vehicle. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when the part would be available. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated while driving 60 mph, the driver's side windshield exterior a-pillar trim separated and flew off. The local dealer, spikes Ford (956-585-1601) and hacienda Ford (956-287-3836) were contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 73,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while driving 45 mph, the contact saw a piece flapping on the windshield and the contact pulled over. There were no warning lights illuminated. The contact then pushed the part back into place. The contact arrived at the residence and attempted to glue the part back into place. The vehicle was then taken to a dealer but the vehicle was not diagnosed; however, the contact was informed that parts were not available and to wait for a second letter. The vehicle was not repaired for the failure. The failure mileage was approximately 132,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 50 mph, the passenger's side windshield exterior a-pillar trim separated from the vehicle and flew off. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was taken to a local dealer, and the front a-pillar trims were removed to avoid a failure. The contact stated that the vehicle was left with the a-pillar trims unattached. The local dealer was contacted on several occasions; however, parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was not available. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of the NHTSA campaign number: 24v031000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the a-pillar trim on the passenger side of the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where it was diagnosed that the exterior a-pillar applique trim clip attachment failed and needed to be replaced. The vehicle was not repaired due to the parts not being available. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made not aware of the failure. The approximate failure mileage was 93,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). The contact stated that while the vehicle was parked, the contact observed that the driver’s and passenger’s side a-pillar trims had partially detached. The dealer was contacted; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,000.

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 70 mph, the front driver’s side a-pillar trim detached. The contact stated that the failure was temporarily repaired with duct tape. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the a-pillar trim was detached from the driver’s and passenger’s side windshields. The approximate failure mileage was 217,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side windshield exterior a-pillar trims had fractured and had partially separated from the vehicle. Additionally, the contact stated that cold air was entering the vehicle through the windshield, causing the interior of the windshield to become frozen. The vehicle was taken to the dealer, where it was inspected. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 146,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side windshield exterior a-pillar trims had started to detach. The vehicle was taken to the local dealer, where it was inspected, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000.

The contact owns a 2015 Ford Explorer. The contact stated while driving 65-70 mph, the passenger's side windshield exterior a-pillar trim was flapping against the vehicle. Upon arriving to her destination, the contact also noticed that the driver's side windshield exterior a-pillar trim had detached. The contact and her son removed the trims from the vehicle. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,300. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated while driving 70 mph, the front driver's side windshield exterior a-pillar trim separated, hit the windshield and flew off. The local dealer and a second dealer, speedway Ford(1710 n expy, griffin, GA 30223) were contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 164,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the passenger’s side a-pillar trim detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received a recall notice related to NHTSA campaign number: 24v031000 (structure). The contact called the local dealer, who did not respond. The contact went to another local dealer, liberty Ford aurora (900 n. Aurora rd aurora, OH 44202) who confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact had not experienced a failure.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number 24v031000 (structure). While driving 70 mph, the exterior a-pillar applique trim on the driver’s and passenger’s side of the front windshield detached several months apart. There were no warning lights illuminated. The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 167,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). The contact stated while the vehicle was parked, she became aware that the black rubber piece of the upper driver's side windshield trim had detached. Additionally, the contact stated that while driving at various speeds above 30 mph, she observed a black rubber piece located near the upper passenger’s side the windshield was flapping and hitting the windshield. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 167,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.