Ford Explorer owners have reported 68 problems related to automatic transmission control module (under the power train category). The most recently reported issues are listed below. Also please check out the statistics and reliability analysis of Ford Explorer based on all problems reported for the Explorer.
2020 Ford Explorer transmission failure vehicle: 2020 Ford Explorer limited (~66,000 miles) safety hazard: my SUV experiences a violent jolt while driving that feels like a sudden, unexpected brake tap. Originally occurring at 35 mph, the defect has actively degraded: it now breaks right through sport mode and aggressively occurs at 45 mph. This unexpected deceleration in traffic is a severe safety hazard that risks a rear-end collision. Delaer diagnostic findings (verbatim): "tech findings: verified customers concern vehicle slips and bangs into gear. Hooked up fdrs and ran dtcs and no dtcs present. Ran oasis for TSB and ssm and ssm 53876 is present following TSB directed to follow workshop manual section 307-01 under diagnosis and testing, diagnosis by symptom. Using shop manual reprogrammed pcm/tcm to latest calibration performed adaptive learning and road-tested vehicle and concern still present vehicle has harsh 3-1 down shift and 4-5 up shift. Using shop manual directed to inspect a c d e f and low one-way clutch need tear down to remove transmission assembly and inspect internal components for damage and wear. " the defect connection the vehicle is exhibiting the exact failure profile of active federal safety recall 26s48 / NHTSA 26v402000 (valve body separator plate fluid restriction causing line pressure drops and uncommanded parking pawl engagement). The tech’s notes also reference ssm 53876 and isolate internal mechanical wear on clutch packs a, c, d, e, f, and the low one-way clutch (linked to the broken snap-ring defect in TSB 20-2337). The corporate battle because I am 6,000 miles past the 60k powertrain warranty, Ford corporate opened a case but claims they "will not be liable for the transmission teardown costs. " this is unacceptable. Ford is trying to charge me thousands in exploratory labor to diagnose a transmission that is already under a federal safety recall for this exact defect.
See
all problems of the 2020 Ford Explorer
🔎.
I was driving to work on xxx. My Explorer slipped out of gear while driving. I was a minute from work so I went and parked it. The vehicle wouldn’t shift out of gear or into park. The symptoms seemed to be tied to recall 26s48 / NHTSA recall 26v402 so I had the car towed to a Ford dealership. The service guy said it would be diagnosed in 1-2 weeks. It was finally diagnosed 3 weeks later. The service person told me I’d need a new transmission and it would cost 9800 to replace. I asked for the mechanics notes and diagnostic codes. They sent this: “concerns verified, no crank no start the vehicle is stuck in park setting dtc p07e4. Found ssm 49685 and checked ground g210 and g214. Both grounds are not loose continued normal diagnosis. Completed work shop manual pinpoint test I. Found no issues with pcm or transmission harness wiring. Removed the transmission fluid pan for further testing. Found that the transmission fluid is black in color and is contaminated with metal debris. Found large chunks of steel within the transmission fluid pan. With further inspection found that the park pawl actuator rod has broken and has caused damage to the parking pawl causing the vehicle to hang in park. Dtc p07e4 sets because the vehicle cannot physically shift out of park. This failure has caused fluid contamination and has caused further damage to the transmission. Catastrophic failure is present. Transmission replacement is recommended along with replacing the transmission fluid cooler as fine metal debris may not be able to flushed from the cooler. -- [xxx]” I believe that the park pawl breaking is exactly the recall issue. I called Ford corporate and they said they can’t do anything until the final remedy notice letter comes out at the end of this week 10/23 and can’t do any interim repairs until the recall is finalized. I texted the dealership to hold the vehicle until the letter is released. I’ve been out of a vehicle for a little over 3 weeks and frustrated. Information redacted pursuant to the freedom of information act.
On approximately 09/02, I took my 2016 Ford Explorer to an authorized Ford dealership for recall-related pcm service. After the recall service was completed, I experienced additional problems with the vehicle and returned on 09/4 and I also called the same dealership that same day because I believed something was wrong following the repair. The dealership replaced the battery but did not perform additional diagnostics unless I paid out of pocket. I was unable to immediately afford those diagnostic charges, so I later sought additional diagnosis. The vehicle continued to experience drivability/electrical problems, including misfire symptoms and eventually a no-start condition. After further testing, another authorized Ford dealership diagnosed the pcm as faulty. I contacted Ford motor company because I am concerned that the recall service, programming, or work performed during the recall may have contributed to the pcm failure. Ford closed my case because the recall was marked completed and stated that my vehicle is outside its warranty period. I returned the vehicle two days after servicing dealership as the recall repair to report problems. I am requesting that this be reviewed as a possible recall-repair-related safety issue. The pcm failure and associated engine/electrical problems could affect drivability and the vehicle’s ability to operate safely. The vehicle and related repair records are available for inspection.
See
all problems of the 2016 Ford Explorer
🔎.
My 2020 Ford Explorer had several issues with the hill assist, tcm control, power train malfunctions, it shifted very hard between first and second gear, at times it felt like it wouldn't accelerate at all and would pop into gear at higher speeds. I took it to family Ford of enfield several times for repairs which never fixed the overall problem. After several times at family Ford of enfield, I continued to drive my vehicle because my trusted dealership kept telling me the car was repaired. Now my vehicle needs a new transmission at 100% my cost.
When the vehicle was started this morning, it sounded like it was chugging and did not wasn’t to stay on. Then when the driver went to drive, he got the notification on my dash to stop safely and the engine was disabled. The check engine light was on, as well as the battery light was on, and the warning light was on. Pcm code p1a0c present. TSB 25-2447 applies but the vehicle has current software already installed as of 3/26/26. Ongoing issue with this and other hybrid Ford police interceptor utilities in our fleet.
Driver was responding to a priority call with lights and siren going when the engine rpm's raced to approx 8,000 rpm's, engine lost forward movement and red triangle and stop safely now message turned on. Vehicle was moved to the side of the road and was disabled requiring a tow to fleet. Pcm codes p2884 and p2885 for hybrid engine disconnect clutch faults were noted in pcm and vehicle was sent to dealer for diag/repairs on 4/27/26.
Customer states the charging system light is on and there is a starting system fault, please advise verified concern. Retrieved otcs ano p0a1e, u0120 present in pcm. Cleared ores and light stayed on ano both returned. Customer left vehicle for diagnosis. Pulled vehicle into bay and warning lights off. Retrieved dtcs- p0a1e, u0120 memory in pcm. Cleared dtcs and both cleared. Test drove vehicle ano battery light returned with b11d9:09 in bcm and p06ef in pcm. Suspect voltage concern. Removed wiper cowl and trunk trim, disconnected and warranty charged/tested both batteries- both passed. Reassembled vehicle, cleared dtcs and test drove- no concerns returned. Test drove again next day ano no concerns present. Concern was module errors caused by discharged battery from sitting for extended period of time. Concern resolved during diagnosis.
2025 hybrid piu/explorer) for a cel with pcm codes p0a1e:00:a8 for a starter/generator control module fault.
See
all problems of the 2025 Ford Explorer
🔎.
Vehicle shut down while driving. Stop safely now, red triangle on ic, and engine disabled. Pcm code p1a0c:00:28 hybrid powertrain control module - engine disabled.
On may 14, 2025, at approximately 72,000 miles, the vehicle began making a loud rumbling noise when put into gear and proceeding in forward or reverse. The rumbling\shaking would happen to a lesser degree if torque was maintained in the system and all turns were made while accelerating. The vehicle was immediately taken to the Ford dealership. The transmission tech began to back up the vehicle, at which point the rumbling\shaking occurred and the tech stated that the rear differential (rdu) had failed. The vehicle was left at the Ford dealership awaiting complete diagnosis. The vehicle was previously taken to the dealership on October 8, 2024, October 14, 2024, October 24, 2024, November 19, 2024, and December 16, 2024 to have the rumbling\jerking\slipping issues fixed and the complete drivetrain evaluated. On may 30, 3025, the owner was advised that the diagnosis was a failed rear differential and a failed transmission. As documented in NHTSA safety issue id# 11655556, both front axles were just fully replaced replaced three times on October 2, 2024 (65,221 miles), October 16, 2024 (65,301 miles), and October 28, 2024 (65,597 miles) September to address issues with severe vibrations and rumbling which occurred when making turns and driving around curves. These severe vibrations and rumblings coupled with rough shifting and a hop\slip of the transmission when approaching 0 mph caused alarm and deep concern to the passengers in the car, so much so that they expressed fear for their safety as the vehicle shook and jerked. The axle replacement on October 28, 2024 included performing TSB 23-2174 to swap axle types completely by removing the front axle disconnect assembly. The rumbling\clunking\hopping\slipping persisted off and on after the replacement of the axles and transmission (tcm\pcm) reprogramming by the Ford dealership. There were no warning lights or messages. The passengers were scared to ride in the car and the driver was nervous. Vehicle can be inspected.
After the Ford recall software update, the gear shifter will turn itself out of park and either into drive or reverse. The software update was in regards to the pcm resetting itself. We took it to the Ford dealer and because they can not duplicate the problem, the truck was returned to us. It has happened to us more than once and it is very alarming. I have two children on top of other children in the neighborhood. I don't trust this truck to stay in park even with it off at this point.
Vehicle continuously shows a fault for hill start assist, awd mode disabled, advancetrac fault, park sensor, awd module failure, abs disabled. These faults started showing 13/04/25. While in traffic, driver was giving the throttle gas. While giving gas, driver lost power, and noticed a ticking noise as car was losing power in normal drive mode. Driver could have potentially been rear ended, pushed into traffic, and fear that the vehicle will eventually have a brake failure; or have the brakes lock up on the car while driving that could also lead to fatality, or bodily injuries of driver, or civilians. After making it to destination, driver parked for the night. The next day driver started car all faults were gone. Driver then trashed car to dealership to see what malfunction the car had and everything was fine. Fault later appeared, and driver lost power again. Driver then proceeds to a nearby auto store where driver had a diagnostic of the car. The store associate then tells driver that the car had a faulty pcm. Driver also notes that the car was purchased used with mileage reported at 29,000 miles. Driver now has 57k miles. Though car isn’t new. It isn’t old. Being that it is used, car is and was practically new. Driver feels a car with low mileage should not be malfunctioning given the status of its components.
The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle briefly jerked and jolted before returning to normal functionality. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission control module. The contact was informed that the tcm needed to be updated. The vehicle was repaired, but the failure reoccurred. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 108,000.
The contact owns a 2025 Ford Explorer. The contact stated that while driving at an undisclosed speed through a drive-thru, the auto hold feature was activated, but the vehicle failed to respond. No warning light was illuminated. The contact opened the front driver's side door, causing the transmission to inadvertently shift to park (p), and the vehicle turned off. The vehicle failed to restart until a tow truck driver had disconnected and reconnected the battery. The vehicle was taken to the dealer, who updated the software for the sync module (apim), gear shift module, powertrain control module (pcm), and anti-lock brake system (abs) module, as well as an oil change. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 8,967.
Nearly all loss of engine power while driving on on a highway. Ford states these are the necessary repairs. The mechanic supervisor verbally told me told me possible engine coolant in cylinders 2 and 3. I requested photos, however none have been provided. I have not approved repairs due to the costs. Total estimate for repairs is over $15000. 00 Ford ecoboost engines have had a lot of recalls, for these same issues on other model Ford engines except the 2. 3 liter 2020 Ford Explorer. (rapid coolant loss and leaking into the combustion chamber) causing the engine block to damaged. However, no recalls yet on the 2020 Ford Explorer. Cause replace longblock due to internal failure correction replace engine and all one time use parts estimate $ 11,534. 51 either pcm, harness or sensor bad heater circuit oxygen sensor bank 1 sensor 2 correction replace O2 sensor broken exhaust pressure sensor correction replace sensor concern critical check engine light is on and running rough cause replace spark plugs and recheck correction replace spark plugs and recheck approved $ 605. 56 total estimate $ 15,863. 61 manufacturer recall issued recall 23s23 inoperative rear 360 degree camera with a blue screen imported from oxlo on 12/18/2024 06:52 approved no charge I have not authorized repairs due to the high costs, and lack of guarantee of repair. Plus I'm still making monthly payments for another 15 months. Ford has not acknowledged cylinder manufacturing defects to engine block on the 2020 Ford Explorer. I'm at a loss.
The vehicle was driven to the destination and then turned off. Upon turning the vehicle back on and attempting to drive it, the vehicle vibrated and shuttered violently at times. The vehicle was looked over on-site before being driven to a mechanic for any loose parts or debris in the fender wells. The vehicle was able to be driven slowly to mechanic and only wide turns could be made or it would shudder and vibrate. After inspecting the vehicle, the mechanic stated that the front axles needed to be replaced and this would solve the issue. Approval for the front axle replacements to be completed was given to the mechanic and the soul was completed. However, the vehicle continued to vibrate and shudder in forward and reverse gears, especially when turning. The mechanic suggested to go to the dealership to get it checked out and reset/reprogram the pcm. The vehicle was taken to the dealer who looked it over and checked for a rear axle bolt failure and then sent it back to the original mechanic to swap the axles as they are unsure if the correct parts were installed. The original mechanic contacted the Ford dealership and ordered the front axles again and installed them. The problem persisted. The mechanic then attempted the completion of the TSB 23-2174 to see if that would help solve the problem. The vehicle was then driven to the dealership to have the pcm reprogrammed and the work completed by the mechanic reviewed. After leaving the vehicle at the dealership for several weeks and having the work completed, the problem persists. However, since this problem started, the transmission or drive train now slips or hips when coming to a stop right at 0mph. It also pops and jumps when taking off in the lower gears. The drive train behaves erratically and feels like something is loose or slipping or of place. The rough shifting and hop when stopping causes concern about the vehicle not stopping or shifting out of gear or into the strong gear or something is coming loose.
The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The contact also stated that the power window control switch failed to function properly. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer. The vehicle was diagnosed, and the contact was informed that the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,518.
An unintentional powertrain control module (pcm) reset occurred while the vehicle was in motion and resulted in park system damage. The entire transmission needs to be replaced.
The contact owns a 2016 Ford Explorer. The contact stated that while driving at 30 mph, the vehicle lost power. The vehicle was steered to the side of the road and restarted. The vehicle was taken to a dealer where it was diagnosed that pcm reflash update needed to be updated. The vehicle was repaired but the failure persisted. The contact stated that the failure occurred. The manufacturer was notified of the failure. The failure mileage was 56,000.
Reporting a loss of motive power and loss of transmission torque to the rear wheels from my Explorer that had been remedied with the pcm software update. Experience a surge forward nearly striking another vehicle. Contacted my Ford dealer who advised that I must wait for a letter and instructions from thereafter. I have several trips planned with family and feel this is unfair ( prolonged fix and intial fix didn't work) and unsafe but I need my vehicle.
While merging on to the freeway, while trying to achieve freeway speed, the Explorer lost all power for about 10 seconds. During that time, multiple error messages appeared on my dashboard. The messages included "pre-collision assist not available" and "see manual". Several error message were sent to my Fordpass app. The messages include: 1. "service engine soon warning - the powertrain control system speed sensors have detected the transmission did not achieve the gear expected and may be slipping internally. . . " 2. "service engine soon warning - the powertrain control system has detected an internal pcm communication error. The pcm will invoked failure mode effects management (fmem) operating strategy that maintains limited vehicle function. . . " 3. "pre- collision assist not available - the collision warning system has detected either a fault or an obstructed radar sensor". 4. "powertrain malfunction/reduced power - illuminates when the system has detected a powertrain or a four-wheel drive fault. I was almost rear ended because I could not achieve freeway speed while merging onto the freeway. The vehicle has been at the dealership for 3 days. I am still waiting to find out what the diagnosis is.
See
all problems of the 2022 Ford Explorer
🔎.
Vehicle shut off at a stop light and was unable to be restarted. Vehicle had full power but would not start when pressing engine start switch. Vehicle was stuck in the middle of lanes blocking traffic and putting me in danger of being hit by other drivers. Police had to respond to block traffic until a tow truck could arrive. Dealer states the vehicle exhibited loss of communication to the pcm and there is a TSB #22-2145 for a neutral out condition. Vehicle is at dealer awaiting repair.
The contact owns a 2016 Ford Explorer. The contact stated that while his wife was driving at approximately 45 mph, she heard a loud abnormal sound at an unknown location of the vehicle. No warning lights were illuminated. The contact’s wife was able to navigate off the road. The dealer was notified of the failure however, the vehicle was not diagnosed or repaired. Additionally, the contact stated that prior to the failure, the vehicle was recalled for a pcm software update, and the dealer was made aware of the failure. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 100,000.
After receiving a Ford issued recall for a potential rear axle bolt fracture, the dealer reprogrammed the pcm per Ford's reported repair solution. After this pcm update, the vehicle would randomly slam to a complete stop while driving. It happened several times with 3 different drivers (myself, my wife, and my son), each happening at 30-35 mph or less. It was usually preceeded by an audible clicking sound, but not always. We took the vehicle to the dealership several times, but they said they were not able to reproduce the issue, and continually returned the vehicle to us despite our grave concern for high risk of crash and injury. We even contacted Ford's customer service and legal departments several times, who ultimately refused to allow us to continue using a loaner vehicle and demanded that we return the loaner and retake possession of our Explorer because they said they had not received any other similar complaints, and their field engineer could not reproduce the issue and cleared the vehicle as safe, although Ford was never able to supply us with service records proving the repairs they purported despite our repeated inquiries. Ultimately, the issue happened again, and slammed while driving down a hill at about 40-50 mph, but this time the slamming was immediately followed by seemingly disengaging the drivetrain and causing the vehicle to roll downhill with no ability to accelerate, ultimately causing me to roll into a utility pole. Ford has since repurchased the vehicle, but given the severe safety risk associated with this issue and Ford's poor handling of our situation, I wanted others and the NHTSA to be aware in case other similar issues are reported in a effort to protect others from potential injury, especially in light of the increasing number if pcm-related issues and recalls reported against Ford. . . One of which was a pcm recall pertaining to our reported issue, but was not issued until after our repurchase was complete.
See
all problems of the 2021 Ford Explorer
🔎.
My 2021 Ford Explorer should be included in safety recall nhsta 22v255, Ford recall 22s27, Ford program 22n06 my vehicle (1fm5k8hc7mgc07376) was built in September 2021. Ford identified to nhsta that Explorer vehicles built between June 4 2020 to November 10, 2021 were affected. My vehicle was built during that period. My vehicle has the v6 engine with awd powertrain. My vehicle has the 52t trailer towing package. Trailer towing will put additional load on the powertrain and the rear axle mounting bolt. The bolt may fracture while towing the trailer leading to a serious injury and personal property damages. I have not received the recall letter from Ford. All letters were supposed to be sent by June 2022. Ford will not include my vehicle in the recall at my request. Ford will not apply the pcm update to automatically engage the electronic parking brake every time the vehicle is shifted into park (p). Ford will not provide the one-time repair of the for 10 years or 150,000 miles. I'm concerned the vehicle may experience the rear axle mounting bolt fracture. Please help. Thank you. -------------------------------------- safety recall 22s27 / nhsta recall 22v255 / customer satisfaction program 22n06 certain 2020-2022 model year Explorer vehicles rear axle bolt fractures reason for this safety recall in some of the affected vehicles, the rear axle mounting bolt may fracture during vehicle acceleration. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft/half shafts may become disconnected, resulting in loss of transmission torque to the rear wheels which is necessary to hold the vehicle in park. If the parking brake is not applied, the loss of the primary park torque will allow the vehicle to roll in park increasing the risk of crash and injury. ---------------------.
Complete failure of the powertrain electrical harness. Heat degradation to wire insulation has exposed all conductors. Several other owner operators have experienced the same issue wherein the dealer has attempted repair of existing trouble codes, by replacing sensors, modules and components. Problems range from vehicle shut-off at speed, vehicle fires, no-start and failed pcm modules due to short to power or short to ground. Based on my findings, this specifically impacts vehicles ranging from 2006-2010, Ford Explorer or Mercury mountaineer with the 4. 0l sohc engine.
See
all problems of the 2006 Ford Explorer
🔎.
While driving would shudder when getting to approx. 60-65mph. No check engine light. Dealer stated could not diagnose if no check engine light on. This went on for 1. 5 years. I kept taking back but still no light. March 2022 it started running really rough while sitting at a stop light, no power at take off. Took to the dealer who said it was covered , diagnosed it as torque converter, and pump waited 4 weeks to get parts after being told twice covered 100% but then found out not covered as when it was there previously they did not do the customer satisfaction program 20n07 where pcm reflash was required. Now Ford corp and dealer say they are not covering this. Why did the dealer not advise of this while there before this program expired.
Service rsc light comes on with the wrench light when driving the vehicle. Replaced the tcm and the problem did not go away. Codes u0101 and u1900 are popping up. Vehicle goes into limp mode. Replaced ignition coils on the left bank and it did not go away.
See
all problems of the 2010 Ford Explorer
🔎.
When I drive the abs light comes on, the break system light, engine light, and air bag light all came on at the same time and the radio will shut off along with all the dashboard lights. When I drive sometimes the car will stop catching gear and stop accelerating randomly. The vehicle fails to accelerate at all speeds. The transmission has been replaced and we were told the pcm was burnt out and unrepairable and Ford has the product on back order and doesn't know when it will be available.
I had been driving with no problems. Turned in to a minimart, parked vehicle. When I returned a few minutes later, I started the vehicle, backed up, stopped, then started to pull out of the parking lot to turn onto the highway. I accelerated and the transmission would not go out of second gear. I pulled off the highway shut the vehicle off, restarted and tried to continue my trip. The transmission would not go out of second gear. I continued with the engine running at high rpm until I reached home. I called for assistance, and had the vehicle towed to the dealer where I got a rental car and returned home. They called the house and said the vehicle was ready. I returned and found that they reprogrammed the pcm module and road checked the car with no problems found. I had received a Ford recall notice in late may about the problem and recall is good until may 31, 2021. Vehicle had 1406 miles when I left the dealer.
At beginning, vehicle frequently suddenly reduce the speed while driving, then I experienced the difficulty to start the engine in the morning. Miss fire of the engine experienced during both in driving and morning engine start. The vehicle also accelerate when the driving speed around 20 mph in city driving, and suddenly reducing the speed when it is around 80 mph on highway. So I decided to send it to a local repair shop for finally I parked inside of the garage and waiting to delivery it diagnostic, but the repair shop could detect anything wrong in mechanic, therefore they recommend ne send it to Ford dealer for further testing. After store this vehicle in the garage for few days, the engine can not start at all. I had to tow it to Ford dealer for further testing. The only error Ford dealer found is the re-installation of pcm software. Which Ford had a recall on this vehicle, the recall work was performed by the same Ford dealer on 11-15-2016. After last week re-install the pcm software by Ford dealer, I still experience the uneven shaking when the engine accelerate to 4000 rpm (not driving condition), as well as the diving speed close to 80 mph on highway. Buy Ford dealer claims these symptoms are very normal of the Ford expedition.
See
all problems of the 2012 Ford Explorer
🔎.
I've had my 2008 eddie bauer Ford Explorer just over a year. As I'm driving on a local road, it starts acting like it's about to cut off. I get to a red light and as I'm about to take off, it shuts off. I placed it in park and restarted it then it sputters and then catches. A few minutes later this error message comes up on the dash with a wrench. I took it to the nearest auto store, they placed it on the machine and said it looks like my engine wiring harness or ecm/pcm. I had the harness replaced (almost $900) and a week later the wrench error message returned and the problem has returned as well.
See
all problems of the 2008 Ford Explorer
🔎.
Electronic throttle recall (16b32)---was driving on the 5 north freeway, and had just merged onto the 55 north when the car lost power. (I pushed the gas, but the car could no longer accelerate)--all power was gone. I was, thankfully, able to move over to the right side of the freeway. I called aaa, and was eventually towed out of there (to Ford dealership where I originally purchased the 2016 Ford Explorer. ) Ford dealership told me there was "new" recall regarding my vehicle (electronic throttle body repair)---left car on Saturday. (said I could not get a rental since it was 2:58pm. ) went to get a rental car at dealership today (Monday after 2:30pm), but was told the car was ready to go home. I was invoiced at 3:14pm today. Please look at page 1 --it says that work: "began:10-1-16 done:10-1-16", cause: recall correction: reprogram pcm"-----)*********technician time spent: 15:23 to 15:***** did not replace the part ( electronic throttle body repair********this is very dangerous----people can get killed on the freeway by getting hit by other cars (if their car were to suddenly lose power in the passing lane---------or on any lane on the highway for that matter). Dealership knows about the recall and they still did not replace the electronic throttle.
While driving down the street my SUV completely shut off, steering wheel locked up and I couldn't steer it and the brakes locked up. The SUV stopped dead in it's tracks. I drive 95% on the highway and had this happened on the highway I wouldn't be here today to write this. Took it to a repair facility and had to pay $1200 to replace the pcm ( powertrain control module) or the brain to my SUV. This is what tells the truck to run basically. Terrified me to think I could have been killed.
On two separate occasions, the car stalled after DE-accelerating to a stopped position and made a "clunk" sound from the transmission area. During the first event at a traffic light, a very noticeable "clunk" was heard that sounded like the transmission. The car was re-started and seemed to drive normally. To be on the safe side, we brought the car to the dealership to have it checked but they could find nothing wrong. During the second event at a stop sign, another very noticeable "clunk" was heard from the underside of the car and the car actually shifted so that it was felt by the body. After re-starting the car this time and placing it into drive, this time the car did not move when pressing down on the gas pedal. Instead, only the engine revved up. In addition, when putting the gear into the reverse or drive position, that loud "clunk" sound and the physical shifting of the vehicle also happened. Because the car would literally not go, we called for a tow-truck and took it to the Ford dealership. At the dealership, a customer care rep and a technician came outside to look at the car. When putting the car into reverse and drive, the same "clunk" and shifting of the vehicle was observed and acknowledged by both men. However, at this point the car would move forward when applying the gas. We left the car at the dealership for evaluation. When following up early the next week, ,we were informed that they had driven the car about 100 miles over the course of three trips and the car was running normally. Also, we were told that the diagnostic/evaluation of the pcm and transmission did not show anything was wrong. In my opinion, there are two problems here: #1, the stalling/transmission problem and #2, the inability to identify the problem for such a major event.
See
all problems of the 2013 Ford Explorer
🔎.