Front Suspension Shock Absorber Problems of Ford Explorer

The contact owns a 2020 Ford Explorer. The contact stated that upon raising the front passenger's side power window switch, the window rolled up and then rolled back down unintendedly. The vehicle was taken to the dealer, where the power window control module was reset. The contact stated after the dealer had performed a rearview camera recall repair on the vehicle, messages advising that the traction control and the other drive modes were inoperable were displayed. The dealer replaced the throttle body and an unknown part. Additionally, the contact stated after the dealer had lifted the vehicle for servicing, the dealer noticed that the catalytic converter, the mufflers, and the shock absorbers had failed. The dealer informed the contact that the shock absorbers were leaking fluid. The dealer determined that the catalytic converter, the mufflers, and the shock absorbers needed to be replaced. The dealer had ordered the parts. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 70,000.

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Consumer had experienced some problems with suspension. Had to replace shocks and tires. Currently, dealer indicated that wheels needed to be replaced also to correct the problem. Please provide more information.

See all problems of the 1998 Ford Explorer 🔎.

When I had the firestone tires replaced, the mechanoc showed me the shocks-the driver side rear was badly damaged, the passenger rear was damaged, but not as bad as the driver side. The front shocks were not damaged. Interesting that (a)Ford Explorer(b)rear left shock completely blown (c)rear passenger shock damaged but not as bad as driver side (d)front shocks not damaged (e)I believe there have been more problems with Ford Explorer firesstone tires on the driver side rear than any other location. Design defect by Ford?.

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Springs and shocks failed.

See all problems of the 1996 Ford Explorer 🔎.

Front shock absorber was defective from the dealership. When consumer drives she can feel every bump in the road.

See all problems of the 1997 Ford Explorer 🔎.

I'm following all the info on how bad Explorers are regarding rollovers. Well the shocks on this vehicle are the absolute worst I've ever seen on any vehicle. It is like riding on a trampoline all the time. It's no wonder they roll over so easily when every bump you hit almost sends it skyward. Obviously they've installed the cheapest possible shocks in the factory. Is there any way I can get new shocks from Ford and decrease my probability of rollover in the event of any small fender benders???.

See all problems of the 2000 Ford Explorer 🔎.