Rear Suspension Shock Absorber Problems of Ford Explorer

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle drove over a pothole and made a metallic clunking sound. The vehicle was taken to the dealer and diagnosed with a failed driver’s side rear shock absorber. The contact was informed that the rear shocks needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 43,000.

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The contact owns a 2004 Ford Explorer. The contact stated that there was an abnormal noise coming from the front end of the vehicle. The vehicle was taken to the dealer. The technician diagnosed that the dome over the shock absorber was rusted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure and current mileage was 117,000. Updated 08/11/2014 the consumer stated Ford would not repair the vehicle. The vehicle was traded in to Ford with a reduced amount to the trade in allowance because of the failure. Updated 08/12/2014.

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Sudden loss of fluid from left rear shock, detected by pool of fluid on garage floor. 2002 Ford Explorer with 37500 miles of normal highway driving. Failure was sudden and premature, possibly resulting in vehicle instability if not detected by careful inspection. Dealer was not willing to hold part for Ford failure mode analysis? with SUV history of suspension concerns, this dealer response seems inappropriate? I saved the shock they replaced.

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Tire delaminated while driving on a multi-lane highway in moderate traffic. The vehicle suddenly slowed and my wife reacted by further slowing the vehicle to prevent further vehicle jarring/swaying. She was able to fight the loss of vehicle control, and cross several lanes of traffic to stop the vehicle on the shoulder. The tire flap tore the wheel well and side of the vehicle, causing over$2000 damage. This failure put the lives of my wife, two young children, two other passengers, and other drivers in grave danger. I am offended that firestone and Ford have not accepted responsibility and put containment plans into action. This is the second occurrance of a tire issue on this vehicle (with the original equipment firestone radial atx tires). When the first occurred, we noticed a thumping sound and upon inspection found that the tread was missing (down to he steel belt) in one localized area of the inner edge of the tread (about 4" diameter failure). I found this an odd failure and approached the local Ford dealership, who attributed it to wheel alignment. They claimed no responsibility and offered no suggestion. The service manager even resorted to vulger language directed at me. I spoke to a customer mediator and berge Ford eventually performed a wheel alignment free, but I paid for the tire replacement (2 tires). I did not report this to firestone at the time. The fluid has leaked out of both front shock absorbers. I continue to have issues with engine ping and gave up after bergeford attempted 3 times to resolve the issue. ( dot number: tire size: 235/75r15 ).

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Rear shock absorbers failed.