Suspension Problems of Ford Explorer - part 2

Vehicle has 5700 miles on it. At roughly 3000 miles I noticed a clunk or tension thud at speeds under 12 mph, both moving forward and in reverse. Brought the vehicle to the dealer and was told it was unsafe to drive. Thus far they have replaced strut mount bushings and have told me the transmission mount was loose and that they have not been able to determine why. My impression is the transmission mount is a significant safety issue in that the vehicle could loose power and subsequent control at any time if the connection worsened or just happened again.

See all problems of the 2025 Ford Explorer 🔎.

The contact owns a 2012 Ford Explorer. The contact stated that while driving approximately 35-45 mph, the steering wheel started shaking abnormally. There were no warning lights illuminated. The contact became aware of NHTSA campaign number: 19v435000 (suspension). The local dealer was contacted and provided a cost for the repair. The vehicle was not diagnosed or repaired. The contact called another local dealer, packey webb Ford (1815 ogden Ave, downers grove, IL 60515) but no assistance was provided. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 71,000.

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The rear axle bolt fractured while driving causing damage to the differential, axles, and mounting bushing. The problem has been confirmed by baytown Ford dealership service dept. Located at 4110 I-10, baytown, TX 77521. It has been inspected by the service dept at baytown Ford. Located at 4110 I-10, baytown, TX 77521 no prior symptoms or warnings.

See all problems of the 2021 Ford Explorer 🔎.

The contact owns a 2023 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn into the intended direction. In addition, the contact stated the vehicle failed to remain in the intended lane while driving. The vehicle was taken to the dealer where it was diagnosed and determined that the shocks and struts needed to be replaced. The vehicle was repaired. In addition, the contact stated the vehicle had been taken to the dealer several times prior to the failure. The vehicle was taken to an alternate dealer where it was diagnosed with strut mount failures. The contact was informed that the strut mounts needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 18,000.

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I’m still waiting for the current recall to be corrected. The suspension is worn out. Replaced rear shocks, front struts, lower control arm. This is the worse automobile I’ve ever owned. If possible, I will never buy another Ford. The car’s rear back up camera has been replaced and has stopped working again.

See all problems of the 2014 Ford Explorer 🔎.

Popping/rattling sound coming from front passenger side and transmission is shifting hard at lower gears. Vehicle is in shop waiting on repairs. Front struts bad and had to be replaced at 12,555 miles. Transmission software had to be upgraded and wiring harness for transmission under vehicle had to be repaired.

Around 20,000 miles, I took my vehicle to the dealer due to rattling and knocking in the front right wheel well and it was discovered the stabilizer arm was cracked. Received the vehicle back, and approximately 1000 miles later, there is rattling at the front driver and passenger wheel well and squeaking going down the road. The sounds coming from vehicle are that of a 40-year-old vehicle.

Queja por reparación defectuosa DE recall en mi Ford Explorer estimados señores: por medio DE la presente, me dirijo a ustedes para expresar mi profunda insatisfacción con el servicio recibido en su concesionario relacionado con un problema DE recall en mi Ford Explorer [indicar modelo y año del vehículo], cuya reparación, realizada bajo su supervisión, no ha sido adecuada. En los primeros meses DE 2024, llevé mi vehículo a sus instalaciones debido a un recall emitido por Ford, relacionado con un sonido DE media frecuencia resonante (DE tono profundo) que se manifiesta al conducir a baja velocidad sobre superficies irregulares. Según se me informó, este problema fue causado por un defecto en una pieza, la cual supuestamente fue reemplazada en su momento. Sin embargo, después DE meses DE lidiar con el inconveniente inicial y tras un extenso tiempo DE espera, el problema parecía haberse solucionado temporalmente. Desafortunadamente, en noviembre DE 2024, el problema ha reaparecido exactamente con las mismas características, lo que me lleva a sospechar que no se realizó un reemplazo adecuado DE la pieza defectuosa, sino únicamente un ajuste superficial. Al comunicarme nuevamente con su concesionario, se me ha informado que no pueden hacer nada más porque el supuesto reemplazo ya se realizó. Este tipo DE respuesta ES inaceptable, considerando que: 1. El problema persiste y claramente no fue solucionado DE manera definitiva. 2. El recall original fue emitido para garantizar la seguridad y funcionalidad del vehículo, lo cual no se está cumpliendo. 3. Como cliente, esperaba un servicio honesto y DE calidad, especialmente tratándose DE un problema cubierto por un recall oficial. Solicito formalmente que este caso sea reabierto y revisado nuevamente, ya que mi confianza en la calidad DE los servicios proporcionados se ha visto seriamente afectada. Espero que Ford y su concesionario asuman la responsabilidad correspondiente y brinden una solución definitiva al problema.

The contact owns a 2024 Ford Explorer. The contact stated while parked upon inspecting the vehicle, he noticed the driver's side and passenger side struts failed. The vehicle was taken to a dealer where it was diagnosed that both front struts needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure and offered no assistance. The approximate failure mileage was 11,103.

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Purchased new from dealer. At 3500 miles, noticed rattling and clunking noise under front end, more noticeable at speeds less than 35. Took to dealer who diagnosed as worn struts, saying shocks and struts need to be replaced, but they need to order parts. When asked if safe to drive, was told "yes", but "avoid potholes". Now waiting to hear from dealer when parts come in. They stated it would take 4 to 5 hours to repair/replace.

I noticed a loud squeak when driving over bumps at lower speeds. Almost sounds like a bad shock or spring. I am not sure.

Recently brought my 2021 Ford Explorer with 100,000 miles in for what I thought was a wheel bearing issue. The mechanic reports the entire rear end is gone and needs to be replaced. I’ve owned at least 4 Explorers all driven well over 170,000 without ever having this issue. This car also spent the first 3/4 months I owned it at the Ford garage getting the electrical replaced and “brains”. The crash alert system malfunctioned as did the locking system.

The contact owns a 2025 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact heard an abnormal rattling sound coming from underneath the vehicle. A dealer was contacted. The vehicle was then taken to the dealer where it was diagnosed and determined that the front struts needed to be replaced. The front shocks were replaced, and the vehicle was repaired. The contact stated that the front struts had been replaced twice; however, the failure persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 2,289.

The contact owns a 2024 Ford Explorer. The contact stated while driving approximately 30-40 mph in cold weather, the vehicle started making an abnormal clunking and rattling sound near the wheels. The contact was unable to determine the source of the noise. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA campaign number: 24v091000 (suspension, steering). The vehicle was taken to the local dealer, where it was diagnosed that the front struts were worn and needed to be replaced. The dealer recommended that the contact not drive the vehicle. The vehicle was not repaired due to parts being on backorder. The manufacturer was contacted and filed a complaint. The approximate failure mileage was 3,600.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 21v537000 (suspension); and the vehicle was repaired under the recall. After the recall repair, the contact noticed that the rear end of the vehicle was wobbling and the rear of the vehicle swayed towards the left or right while driving at speeds of 35 mph or higher. There were no warning lights. The contact replaced the tires twice due to the failure, causing the tires to lose treadwear and lose traction. The dealer was informed about the failure and confirmed that the recall repair had been completed and was only a one-time free repair. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 85,000.

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The contact owns a 2014 Ford Explorer. The contact stated while driving at various speeds, the vehicle was driving rough. In addition, while driving at various speeds, the vehicle vibrated abnormally; however, when the vehicle shifted to neutral(n), the vibration ceased. There was no warning light illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The contact stated that recently all four tires were damaged. The vehicle was taken to costco and all four tires were replaced. The contact had previously received notification of NHTSA campaign number: 21v537000 (suspension) and the vehicle was repaired. The contact related the failure to the recall. The manufacturer was made aware of the failure and informed the contact that the extended warranty had expired. The contact attempted to have an alignment performed but was unable to find a repair facility to perform the alignment. The manufacturer was contacted and informed the contact that the vehicle was still under warranty; however, the adjustable arm needed to be upgraded at the owner’s expense to repair the vehicle. The vehicle was not repaired. The failure mileage was approximately 90,000.

Dealer confirmed the driver side rear shock is leaking. SUV was driven only on paved roads locally with an occasional highway drive.

See all problems of the 2020 Ford Explorer 🔎.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle became difficult to control. The contact then noticed that the tire wear was uneven. There was no warning light illuminated. The contact was able to restart the vehicle. The contact received notification of NHTSA campaign number: 21v537000 (suspension). The vehicle was taken to an independent mechanic where it was diagnosed that the front and rear alignment had failed and needed to be performed again. The vehicle received the front alignment, but the rear alignment was not performed. The mechanic referred the contact to the dealer for additional assistance. The dealer was contacted but the vehicle was not diagnosed or repaired. The contact was provided an estimate for the rear alignment. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.

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A bolt sheared off of the wheel assembly and got stuck between the rotor and break pad causing damage to rotor and break pad. This has since been repaired by the dealership, I am not aware if it was inspected by the manufacturer. I have pictures of the damage from the dealership. No warning lamps or messages prior to the failure. It was in the dealership 900 miles (3 weeks earlier) for an oil change and tire rotation.

See all problems of the 2022 Ford Explorer 🔎.

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the front driver's and passenger side tires shredded. In addition, the curbside tire went flat. The contact's son replaced the tires. The vehicle was taken to an independent mechanic where it was diagnosed with fractured front axles which were leaking fluids. The manufacturer was made aware of the failure. The contact was advised to take the vehicle to the dealer for diagnostic testing. The contact was advised to contact the NHTSA hotline and report the failure. The failure mileage was approximately 62,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at 55 mph exiting a residential area. The front wheel axle came apart. The contact's husband removed the shocks. The contact was able to drive the vehicle to her residence. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA campaign number: 17e048000 (wheels, suspension). The contact called the local dealer, who confirmed there were no associated recalls. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 220,000.

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The transmission stops switching gears after going 70 mph on the highway no acceleration was possible just stopped working. I had my kids with me I had a tractor trailer behind me and in front of me and beside me on a very busy highway going 70 mph and the transmission just stopped working no gas was it was just redlining when it was supposed to be accelerating no gears were reached I had to throw it in park throw it back into sports mode they're back into drive they're back into sports mode they're back in the drive before it kicked in and would go all while in the middle of a busy highway and not able to get off the road and declining in speed. The manufacturer or Ford did purchase the vehicle from me and made me roll over my negative equity from that car into a new car was my only option or paying 10 grand to get it fixed. Nothing no lights were displayed no lights came on at all no warning signs nothing just happened. When I took it in to get it looked at the mechanic immediately told me that I need to trade the car in and that I shouldn't have this vehicle it's transmission has been having multiple issues over four times in one year it was in the shop for transmission issues they told me nothing was wrong and they drove my car 200 mi they gave it back to me not even two weeks later this happened no lights and nothing was pulling on the codes the mechanic harper from malloy Ford is the one that told me that I should need to trade it in he contacted the Ford company they offered $2,000 to help with the cost to get the car fixed but it wasn't going to fix the problem from happening again and it was traumatizing to have to go through that with my kids I didn't want to put my kids back in that vehicle because we literally could have died. Please reach out with any additional questions with my phone or email . . The car has had transmission issues since I bought it. The dealership refused to take the car back after I purchased it to put me in something else.

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 65 mph, the vehicle started swaying violently. The contact slowed down and pulled over to allow other traffic to go by. The contact stated no warning light was illuminated. The failure reoccurred while driving 30 mph, and the contact almost lost control of the vehicle. The contact stated that the rear tires were not straight and were leaning into the wheel well. The contact stated that the vehicle had recently been repaired under NHTSA campaign number: 21v537000 (suspension). The contact asked the dealer if the recall repair had caused the failure. The contact was informed that the repair was completed correctly and there was no additional repair for the vehicle. The vehicle was not repaired. The vehicle was taken to an independent mechanic who determined that the knuckle bushings needed to be replaced. The vehicle was repaired. The contact had then taken the vehicle to a tire dealer for an alignment. The tire dealer informed the contact that the alignment could not properly be performed because the rear toe link was not adjustable. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 108,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side rear toe link fractured. The contact stated that the rear end of the vehicle swerved to the left. The contact stated that it was difficult to control the vehicle. The vehicle was driven to the shoulder of the road. The contact exited the vehicle. The contact stated upon inspecting the vehicle, the contact noticed the driver's rear suspension on the ground underneath the vehicle. The vehicle was towed to the dealer, where it was diagnosed with a fractured driver's side rear toe link. The contact was informed that the driver's side rear toe link needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that the abs and the wheel bearing needed to be replaced prior to the recall repair being performed. The contact received recall notification NHTSA campaign number: 21v537000(suspension) however, the contact was advised that the abs and the wheel bearing needed to be replaced prior to the recall repair being performed. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 92,500.

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA campaign number: 19v435000(suspension), and the dealer confirmed that the recall repair was performed. However, the contact stated while driving at various speeds on a bumpy road surface, the vehicle jerked significantly, and there was an abnormal loud sound coming from the suspension. The contact stated that the failure progressively worsened, causing the steering wheel to seize. The contact stated that the vehicle had become undrivable. The dealer was notified of the failure and advised the contact that the recall repair had been performed. The manufacturer was contacted and informed the contact that the recall repair had not been performed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 199,000.

As I made a turn, the toe link broke and caused my car to be thrown to side of road.

See all problems of the 2018 Ford Explorer 🔎.

On the highway doing 70 mph when the 2018 Explorer started to sway back n forth and skipping across the road, got it stopped on the side of road and found out that my rear drivers toe link has broke. I see Ford has a recall on the 2016 - 2017 Explorers for this problem. . . I'm lucky that I didn't kill someone or crash the vehicle. It was not a fun ride with my wife and kids in the SUV.

The contact owns a 2018 Ford Explorer. The contact stated while his daughter was driving approximately 35 mph over a bump in the roadway, the steering wheel turned to the left while driving straight on the roadway. The contact stated that his daughter had not seen warning light illuminated. The contact drove to his daughter location and drove the vehicle to an independent mechanic. The mechanic diagnosed the vehicle and determined that the driver’s side rear wheel rear suspension toe link had fractured and needed to be replaced. The contact stated that the mechanic researched online and related the failure to NHTSA campaign number: 21v537000 (suspension). The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 137,000.

Recall in 2022 on rear bolts breaking was done bolts was replace. How ever new bolts are breakng as well, and dealership has put out report but only if rear bolts brake at this time u wreck the car , note two cars has crash do this when I ask they said the not replace them unless they break this incluedes bolts in upper and lower control arms, and related compontents, now why would say replace the bolts but wait untill they break makes no sence to me as total loss control can happen bolts should be replace with stanless steel , mettle wont rust or seze up , my resuch pulled up 5 car crashs all was hurt no one died so what must happen dose people neeed die , ? this must be taken care of ASAP cars are not safe , and this leads me to bigger probem front end uses same bolts yeat we have no idea how many bolts was replaced and never documented,.

Rear left toe link failed while entering a curved freeway on ramp. Failure caused the vehicle to lose traction in the rear causing the vehicle to fish tail. Advanced drivers training prevented a collision but the vehicle swayed back forth due to the forward momentum. By a miracle there was no collision because it was a narrow two lane road, with no shoulder and was between concrete wall and guardrail.

See all problems of the 2019 Ford Explorer 🔎.

I recently went to a mechanic sho0 to have a wheel alignment done because my steering wheel is about 50% tilted to the left. The shop told me they were unable to align the vehicle because there was a problem with my toelinks in the back of my car preventing the wheel from being straight. I called Ford to see if there was anything they could do because I got my toelinks done when there was a recall back in 2019. I have since had issues with my steering wheel not being lined and thought it was just out of balance. I would like for the toelinks to be looked at once again because apparently there is an issue with them.

Vehicle is giving a code c0631 and c0632 also has a wrench light indicator on it has something to do with the awd the vehicle will become hard to turn stall completely will not move and a loss of power occurs.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 20v675000 (suspension). The contact stated that while his wife was driving 45 mph, the driver lost control of the vehicle and ended up nearby a ditch. The contact stated that while his wife was driving straight, the vehicle veered off independently. There were no injuries during the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 113,000.

Front halfshaft bracket replacement campaign/NHTSA# 20s63/20v692 issue date 2020-11-10 description: on your vehicle, the support bracket for your front drive axle halfshaft may fail. This may result in a vibration, grinding, banging or clicking noise from the driveline while moving. Safety risk: the support bracket may fail without warning and could result in a loss of movement. In some instances, there may be a loss of park function that could result in unintended vehicle movement, increasing the risk of an accident. Remedy: Ford motor company has authorized your dealer to replace the support bracket free of charge (parts and labor).

See attached document for complaint.

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