Suspension Problems of Ford Explorer - part 2

The transmission stops switching gears after going 70 mph on the highway no acceleration was possible just stopped working. I had my kids with me I had a tractor trailer behind me and in front of me and beside me on a very busy highway going 70 mph and the transmission just stopped working no gas was it was just redlining when it was supposed to be accelerating no gears were reached I had to throw it in park throw it back into sports mode they're back into drive they're back into sports mode they're back in the drive before it kicked in and would go all while in the middle of a busy highway and not able to get off the road and declining in speed. The manufacturer or Ford did purchase the vehicle from me and made me roll over my negative equity from that car into a new car was my only option or paying 10 grand to get it fixed. Nothing no lights were displayed no lights came on at all no warning signs nothing just happened. When I took it in to get it looked at the mechanic immediately told me that I need to trade the car in and that I shouldn't have this vehicle it's transmission has been having multiple issues over four times in one year it was in the shop for transmission issues they told me nothing was wrong and they drove my car 200 mi they gave it back to me not even two weeks later this happened no lights and nothing was pulling on the codes the mechanic harper from malloy Ford is the one that told me that I should need to trade it in he contacted the Ford company they offered $2,000 to help with the cost to get the car fixed but it wasn't going to fix the problem from happening again and it was traumatizing to have to go through that with my kids I didn't want to put my kids back in that vehicle because we literally could have died. Please reach out with any additional questions with my phone or email . . The car has had transmission issues since I bought it. The dealership refused to take the car back after I purchased it to put me in something else.

See all problems of the 2017 Ford Explorer 🔎.

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 65 mph, the vehicle started swaying violently. The contact slowed down and pulled over to allow other traffic to go by. The contact stated no warning light was illuminated. The failure reoccurred while driving 30 mph, and the contact almost lost control of the vehicle. The contact stated that the rear tires were not straight and were leaning into the wheel well. The contact stated that the vehicle had recently been repaired under NHTSA campaign number: 21v537000 (suspension). The contact asked the dealer if the recall repair had caused the failure. The contact was informed that the repair was completed correctly and there was no additional repair for the vehicle. The vehicle was not repaired. The vehicle was taken to an independent mechanic who determined that the knuckle bushings needed to be replaced. The vehicle was repaired. The contact had then taken the vehicle to a tire dealer for an alignment. The tire dealer informed the contact that the alignment could not properly be performed because the rear toe link was not adjustable. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 108,000.

See all problems of the 2015 Ford Explorer 🔎.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side rear toe link fractured. The contact stated that the rear end of the vehicle swerved to the left. The contact stated that it was difficult to control the vehicle. The vehicle was driven to the shoulder of the road. The contact exited the vehicle. The contact stated upon inspecting the vehicle, the contact noticed the driver's rear suspension on the ground underneath the vehicle. The vehicle was towed to the dealer, where it was diagnosed with a fractured driver's side rear toe link. The contact was informed that the driver's side rear toe link needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that the abs and the wheel bearing needed to be replaced prior to the recall repair being performed. The contact received recall notification NHTSA campaign number: 21v537000(suspension) however, the contact was advised that the abs and the wheel bearing needed to be replaced prior to the recall repair being performed. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 92,500.

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA campaign number: 19v435000(suspension), and the dealer confirmed that the recall repair was performed. However, the contact stated while driving at various speeds on a bumpy road surface, the vehicle jerked significantly, and there was an abnormal loud sound coming from the suspension. The contact stated that the failure progressively worsened, causing the steering wheel to seize. The contact stated that the vehicle had become undrivable. The dealer was notified of the failure and advised the contact that the recall repair had been performed. The manufacturer was contacted and informed the contact that the recall repair had not been performed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 199,000.

See all problems of the 2016 Ford Explorer 🔎.

As I made a turn, the toe link broke and caused my car to be thrown to side of road.

See all problems of the 2018 Ford Explorer 🔎.

On the highway doing 70 mph when the 2018 Explorer started to sway back n forth and skipping across the road, got it stopped on the side of road and found out that my rear drivers toe link has broke. I see Ford has a recall on the 2016 - 2017 Explorers for this problem. . . I'm lucky that I didn't kill someone or crash the vehicle. It was not a fun ride with my wife and kids in the SUV.

The contact owns a 2018 Ford Explorer. The contact stated while his daughter was driving approximately 35 mph over a bump in the roadway, the steering wheel turned to the left while driving straight on the roadway. The contact stated that his daughter had not seen warning light illuminated. The contact drove to his daughter location and drove the vehicle to an independent mechanic. The mechanic diagnosed the vehicle and determined that the driver’s side rear wheel rear suspension toe link had fractured and needed to be replaced. The contact stated that the mechanic researched online and related the failure to NHTSA campaign number: 21v537000 (suspension). The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 137,000.

Recall in 2022 on rear bolts breaking was done bolts was replace. How ever new bolts are breakng as well, and dealership has put out report but only if rear bolts brake at this time u wreck the car , note two cars has crash do this when I ask they said the not replace them unless they break this incluedes bolts in upper and lower control arms, and related compontents, now why would say replace the bolts but wait untill they break makes no sence to me as total loss control can happen bolts should be replace with stanless steel , mettle wont rust or seze up , my resuch pulled up 5 car crashs all was hurt no one died so what must happen dose people neeed die , ? this must be taken care of ASAP cars are not safe , and this leads me to bigger probem front end uses same bolts yeat we have no idea how many bolts was replaced and never documented,.

See all problems of the 2020 Ford Explorer 🔎.

Rear left toe link failed while entering a curved freeway on ramp. Failure caused the vehicle to lose traction in the rear causing the vehicle to fish tail. Advanced drivers training prevented a collision but the vehicle swayed back forth due to the forward momentum. By a miracle there was no collision because it was a narrow two lane road, with no shoulder and was between concrete wall and guardrail.

See all problems of the 2019 Ford Explorer 🔎.

I recently went to a mechanic sho0 to have a wheel alignment done because my steering wheel is about 50% tilted to the left. The shop told me they were unable to align the vehicle because there was a problem with my toelinks in the back of my car preventing the wheel from being straight. I called Ford to see if there was anything they could do because I got my toelinks done when there was a recall back in 2019. I have since had issues with my steering wheel not being lined and thought it was just out of balance. I would like for the toelinks to be looked at once again because apparently there is an issue with them.

Vehicle is giving a code c0631 and c0632 also has a wrench light indicator on it has something to do with the awd the vehicle will become hard to turn stall completely will not move and a loss of power occurs.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 20v675000 (suspension). The contact stated that while his wife was driving 45 mph, the driver lost control of the vehicle and ended up nearby a ditch. The contact stated that while his wife was driving straight, the vehicle veered off independently. There were no injuries during the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 113,000.

Front halfshaft bracket replacement campaign/NHTSA# 20s63/20v692 issue date 2020-11-10 description: on your vehicle, the support bracket for your front drive axle halfshaft may fail. This may result in a vibration, grinding, banging or clicking noise from the driveline while moving. Safety risk: the support bracket may fail without warning and could result in a loss of movement. In some instances, there may be a loss of park function that could result in unintended vehicle movement, increasing the risk of an accident. Remedy: Ford motor company has authorized your dealer to replace the support bracket free of charge (parts and labor).

See attached document for complaint.

See all problems of the 2013 Ford Explorer 🔎.

The contact owns a 2013 Ford escape. The contact stated that the vehicle displayed a death wobble when accelerating at various speeds and emitted a clunking noise when accelerating from idle. The failure had become more persistent and pronounced over time. No warning lights were illuminated. The vehicle was taken to the dealer, who had not finalized their diagnosis yet. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 106,000.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA campaign number: 19v435000 (suspension) and the vehicle was taken to the dealer for the recall repair. The contact stated that while driving out of the dealer lot, the steering failed to function as intended. The contact stated that the steering wheel was difficult to turn. The vehicle was diagnosed with steering gear and steering module failures. The contact was informed that the steering gear and the steering module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the repair was not covered under NHTSA campaign number: 14v286000 (steering). The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage 110,304.

See all problems of the 2011 Ford Explorer 🔎.

I brought my vehicle in for a recall that replaced the rear toe links. The factory adjustable toe link was replaced with a solid non-adjustable toe link. This dealer stated there is no way to adjust the toe. My vehicle feels like the rear is “dancing” when I hit most road imperfections. In the rain, it gets significantly worse. I will be taking my vehicle to an independent shop, but the recall work has unintentionally created a dangerous condition due to no longer being able to align the rear of the vehicle. The recall done was safety recall 20s62. I feel at a minimum, Ford needs to cover the costs incurred by owners paying to have the new toe links removed and replaced with aftermarket adjustable toe links, as well as paying for the alignment. I have reached out to both the dealer and Ford. The dealer stated they performed the recall as described by Ford. However, the recall states to align the rear as the last step, but the dealer states the toe link is a single piece, which is therefore not adjustable. Ford customer service told me there is no updates to the recall at this time and to bring my concerns to my local Ford dealer. Thanks.

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 55 mph, the steering wheel became difficult to move. The contact pulled over and the steering wheel seized. The contact turned the vehicle off however, the steering wheel failed to regain proper functionality. The vehicle was towed to the dealer where it was diagnosed and determined that the steering wheel had failed due to a failure with the suspension. The contact was informed that the failure was related to an unknown recall for which the vehicle was previously included in. The dealer informed the contact that the vehicle could not be repaired free of charge because the VIN was not currently included in any recalls. The contact was informed that the steering assembly needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case for the failure. The manufacturer confirmed that the VIN was not covered under recall or warranty. The manufacturer referred the contact to the NHTSA hotline to file a safety complaint. The failure mileage was 202,000.

Transmission , wheel hub.

See all problems of the 2010 Ford Explorer 🔎.

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to turn left, and while driving over rough road surfaces, there was sound like metal striking metal sound coming from the rear-end of the vehicle. The contact stated that while turning left caution was used because the vehicle was bouncing and was losing stability. The contact stated that the rear driver’s side wheel felt imbalanced with the rest of the wheels, as if the tire pressure was low. The vehicle was taken to the dealer, lofton motorsports (4122 s memorial dr, tulsa, ok 74145); who had diagnosed that the stabilizing axle link needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was returned to the dealer where the cv axle shaft was replaced; however, the failure persisted. The vehicle was then taken to another dealer, bill night Ford (9607 s memorial dr, tulsa, ok 74133); who had diagnosed that the front suspension system and both control arms had failed and needed to be replaced. The vehicle was repaired; however, the failures persisted. The vehicle was taken to the dealer where it was determined that the rear subframe had failed. The dealer informed the contact that the failure was related to NHTSA campaign number: 16v245000 (suspension); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The manufacturer had referred the contact to the NHTSA hotline to report the failure. The failure mileage was 141,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign number: 19v435000 (suspension) and 24v031000 (structure) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect (19v435000) and VIN tool confirms parts not available (24v031000).

The contact owns a 2013 Ford Explorer. The contact stated 6 months after installing new tires on the vehicle, the front tires were damaged. The vehicle was taken to an independent mechanic, where it was inspected, and the mechanic determined that the shocks, the control arms, and rack and pinion failures had caused damages to the tires. The mechanic informed the contact that the front tires, the shocks, the control arms, and the rack and pinion needed to be replaced. The vehicle was being repaired. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in an unknown recall. The failure mileage was approximately 90,000.

The contact owns a 2018 Ford Explorer. The contact stated while driving approximately 30-35 mph, there was an abnormal squeaking sound coming from the rear of the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the bushing joint had fractured and needed to be repaired or replaced. The vehicle had not been repaired. The mechanic referred the contact to the dealer. The vehicle had been taken to the dealer who had confirmed the diagnostic result. The vehicle had been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The manufacturer had confirmed that there was no recall on the VIN. The manufacturer referred the contact to the NHTSA hotline to report the failure. The failure mileage was 62,500.

My car has 84000 miles on it. The car recently over heated, I checked the coolant level, and it was low. I filled it to the required level and the warning went away. 2 weeks later it came back, I brought it to the mechanic and was told that the engine needs to be replaced. That it is recycling exhaust from the engine back through the coolant system and that cylinder 3 is misfiring. I spent over an hour on the phone with Ford who repeatedly stiff armed me on any sort of assistance with the issue or information on expected or estimated failure rates for these issues. The car is currently at the mechanic where I have an estimate with a $12,000 price tag on it. To make this worse, in October of last year I was driving down highway 75 in southwest florida and when I went to exit the highway, there was a loud clunk and the car revved up real high before it started to move. This put me and all the drivers exiting this very busy off ramp in danger. At 74,000 miles I needed a new transmission because that loud clunk was me losing actual gears in the transmission. That repair cost right around $10,000 and again, Ford does not care. There were no warning lights with this issue, it just happened and left me in a very precarious predicament at a very busy intersection. The transmission has since been replaced for roughly a $10,000 price tag and now I am looking at another $12,000. All I want is Ford to do what is right. I could have been killed in that intersection or my car could have caught on fire recently with the engine issue. The financial strain of having to do 2 major repairs on a car that is relatively new and only had 74,000 for the transmission and 84,000 for the engine is unbelievable and unacceptable. Through research I feel that this transmission issue should be covered under an extension of the customer satisfaction program #20b27 or #20n07 as the transmission issue fits the descriptions nearly perfectly. Built "Ford tough" is apparently just a sales pitch.

Component or system failed or malfunctioned unavailable for inspection upon he safety of others put at risk had the problem been reproduced or confirmed by a dealer or independent service center has the vehicle or component been inspected by the manufacturer representatives or others warning lamps messages other symptoms of the problem prior to the failure, and when didnt first appear what component or system failed or malfunctioned, and is it available for inspection upon request? how was your safety or the safety of others put at risk has the problem been reproduced or confirmed by a dealer or independent service center component been inspected by the manufacturer,representatives any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear fully report.

The contact owns a 2020 Ford Explorer. The contact stated while driving 30-35 mph, the brakes, traction control, and other unknown warning lights were illuminated. Additionally, several unknown warning lights were illuminated. The contact was able to continue driving. The contact stated that the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the front axle disconnect actuator, or the intermediate shaft needed to be replaced with a revised part. The vehicle was not repaired. The contact related the failure to technical service bulletin number: 21-2174. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 80,000.

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle was taken to an independent mechanic for service, and the contact was made aware of a failure with the rear upper control arms. The contact stated that both control arms displayed abnormal movements, and the suspension could not be properly aligned. No warning lights were illuminated. After investigating the failure, the independent mechanic related the failure to NHTSA campaign number: 21v537000 (suspension) however, the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 116,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds the check engine light had activated and the vehicle did not properly accelerate when pressing the accelerator pedal. The vehicle was taken to the local mechanic who diagnosed that oil from the turbo booster had leaked onto the catalytic converter and both the turbo booster and catalytic converter needed to be replaced. The vehicle was not yet repaired. The contact indicated that previously the power take off unit was faulty causing the vehicle to suddenly loose acceleration power and also the front control arms and ball joints were replaced. The manufacturer and local dealer were notified of the failures but no assistance was offered. The failure mileage was 85,000.

The right front suspension collapsed after crossing railroad tracks at less than 10 mph, causing the vehicle to collapse and deploying all four airbags causing minor injuries . A higher rate of speed would have caused severe injuries and possible fatalities. Ford has sent field engineers to examine the vehicle and pulled data from the rcm stating starting speed of 4. 4 mph and 17. 7 mph at time of impact. No collision and nothing in road way. The insurance company has the vehicle at a total loss and initially denied my claim, stating manufacturer defect, which I agree with. Ford has since denied my claim returning the liability to the insurance. No warning lights, or symptoms before the incident.

See all problems of the 2023 Ford Explorer 🔎.

My driver side cv joint went out Dec 2023, noticed grease, throwing while a tire rotation was being done. April 2024 was completing a oil change and we decided to check the passenger side and now that cv joint is going out as well. This vehicle has less than 30,000 miles on it.

See all problems of the 2021 Ford Explorer 🔎.

The contact owns a 2014 Ford Explorer. The contact stated the vehicle was registered from the chicago plant and the vehicle resided in northern nevada, 30 minutes from lake tahoe. The contact stated the vehicle was susceptible to corrosion due to the weather in northern nevada. These vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. The contact notified the dealer who referred the contact to the manufacturer. The contact referenced Ford customer satisfaction program: 21r01 (rear toe link replacement) and NHTSA campaign number: 21v633000 (suspension) as a possible solution however, the VIN was not included in the recall. The manufacturer was notified of the issue and referred the contact to NHTSA hotline. The contact had not experienced a failure.

See all problems of the 2014 Ford Explorer 🔎.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 21v537000 (suspension) the contact stated that on several occasions while driving at various speeds and making a left or right turn, the wheel continued to turn. The vehicle was taken to a dealer where the electric steering rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.

Ford Explorer 2021 recall stems from a defective rear axle horizontal mounting bolt. Ford motor company has promised to cover the cost of replacing the subframe bushing and the rear axle bolt and repairing any resultant damage. The dealer, payne Ford weslaco, the tech broke a tool to fix and Ford has failed to replace said tool.

I was traveling on the interstate (~75 mph) when the rear of my vehicle suddenly jerked to one side with enough force to cause a loss of control. There were no lights or warning sounds to indicate that there was anything wrong with the vehicle in that moment or leading up to it. I was fortunate enough that no contact was made with any other vehicles as my car crossed all three lanes; from the center lane to the far right and then back across all three lanes to the far left. The car skidded off the highway and slid onto a sloped embankment before it stopped. Obviously, I or someone else could have been seriously injured or even killed. I was able to drive the car back up on the shoulder of the highway. Everything was functioning properly except the steering. I was able to drive at ~15 mph to the nearest exit. I was then towed to my mechanic's shop. The tow truck driver said it looked like my right rear tire was about to "fall off" and that I was very lucky. My mechanic took pictures of the damaged part (right rear toe arm) both on the vehicle and again once removed. He checked with Ford for a recall and found out that this part had been part of a recall on Explorers from 2012-2017, but not on the 2019. Assuming the part had been redesigned after 2017, he ordered a replacement for the right. (the left toe arm was not damaged. ) however, once the replacement part arrived, it was a completely new design from the 2019 toe arm. He recommended I replace the left toe arm as well since the parts were so different. My right shock absorber was also damaged in the accident and had to be replaced.

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, she heard an abnormal sound coming from underneath the vehicle. The check warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the bushings. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 198,000.

See all problems of the 2012 Ford Explorer 🔎.