Brake Loud Noise Problems of Ford Fiesta

I purchased the car in March of 2013 from the first week I owned the car I have complained that the car: shudders and gurgles at take off with no power what so ever, going up a steep hill has no power at all the car gurgles and then once it catches the car lunges forward very fast, when breaking there is a loud noise and the car shudder, the rpm’s rev high at take off. 1st appointment I was told it was a new transmission system and it had to learn the way I depress the gas. 2nd, 3rd, 4th appointment same thing. . . . 5th appointment…clutch reset to re-learn the shifting patterns. . . . . 6th appointment - clutch replaced. Called to ask what to do because it’s not fixed. I was advised to call Ford customer care that maybe they would give me a loaner car so the dealer could keep the car longer. . . . 6/22/15 - I called Ford customer relations I was advised to bring it back to the dealership and call Ford customer care back to let them know what the diagnosis was. . . 6/30/15 - the clutch was reset to re-learn the shifting patterns, and was advised there is nothing wrong with my breaks. . . 6/30/15 - called Ford customer care with the diagnosis, was advised that the dealership is doing the steps to repair this issue per Ford. Asked to speak with a supervisor. . . 7/2/15 - supervisor called, informed me that I did not qualify for the buy back program, that the dealership is doing exactly what Ford is telling them to do and that I can buy a new car and mention the customer loyalty Ford Fiesta program to receive money towards my new purchase. I asked to speak with someone higher up; she advised me that she would have someone call me but that they are going to tell me the exact same thing. . . 7/6/15 - waiting on a call.

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The contact owns a 2011 Ford Fiesta. The contact stated that while driving 25 mph, the brakes emitted a very loud noise. The vehicle was taken to the dealer, who stated that the noise was caused by dirt and the brakes needed to be cleaned. The remedy failed to repair the problem. The manufacturer was made aware of the failure and did not offer any assistance. The vehicle was not repaired. The failure mileage was 13,000 and the current mileage was 15,000. . . . Updated 08-03-12.

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