Ford Fusion Hybrid owners have reported 63 problems related to engine and engine cooling (under the engine and engine cooling category). The most recently reported issues are listed below. Also please check out the statistics and reliability analysis of Ford Fusion Hybrid based on all problems reported for the Fusion Hybrid.
Please refer to attached files.
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all problems of the 2012 Ford Fusion Hybrid
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While driving on the freeway the car flashes yellow triangle, wrench and the stop safely now. The car loses all power causing you to try to drift to the side of the freeway. It has been in the repair shop for 5 months with certified hybrid mechanics. Was told it was the transmission, that was repaired. The throttle, repaired. Harness wiring replaced along with a new battery. This is an ongoing problem with no resolution. The safety of not just myself, but my family and others have been put at risk. I would like to speak with someone regarding this issue. The car has 125,000 miles on it.
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all problems of the 2011 Ford Fusion Hybrid
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Friday December 16, 2016 - 2016 Ford Fusion Hybrid, 16,000 miles - while driving at 25 mph on a city street suddenly the "stop vehicle now" warning displayed on my dash. The vehicle came to a complete slow down and was in limp mode and I was able to get to the curb and stop. I shut down the engine because the manual only provided a vague explanation (may be due to an electrical failure,) and waited, I then restarted the car and was able to drive home normally. Now I don't have any idea if it will happen again or what is causing the problem. Driving it to the dealer on Monday.
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all problems of the 2016 Ford Fusion Hybrid
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My car has 66,000 miles on it. 3 of the 4 fuel injectors have failed while driving on highways, when cold outside. All in the last month. Searching forums, this isn't just me. Every Ford hybrid has this problem.
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all problems of the 2013 Ford Fusion Hybrid
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On June 7, 2016, my wife was driving our 2010 Ford Fusion Hybrid on a major highway when the wrench light came up and the car lost power and would not accelerate. The car was towed to north central Ford where it was repaired by replacing the electronic throttle body and reprogramming the pcm. The car has less than 58,000 miles on the odometer. Why does Ford exclude hybrids from this known problem and its associated customer satisfaction program 13n03, population of hybrids too small? it makes no sense. The part, failure symptoms and fix are the same as those in the Ford cars covered by 13n03. And why did the NHTSA allow Ford not to have a recall for the defective part, politics? cannot understand why this is not a safety issue.
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all problems of the 2010 Ford Fusion Hybrid
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When decelerating, my car sometimes "jerks", accompanied by multiple warning lights and--dangerously--a total loss of engine power. The car goes dead, in the middle of the road, and has to be restarted by removing the key and reinserting it. This could cause a collision both from behind (by someone who doesn't realize that the car has just "died"--especially at night), as well as the "jerk" potentially causing me to collide with someone in front. My dealership told me that Ford had "put out a bulletin" regarding this issue, which called for the installation of a new wiring harness. And yet--inexplicably given that this is a safety hazard--this apparently "known" issue is not treated as a recall, with me being charged more than $500 for parts and labor. I've seen numerous reports of people with the same issue, many with less mileage than myself (97,000), so I'm shocked that a recall hasn't happened, especially given the danger that this issue poses to the car's occupants and those nearby.
Beginning about January 2015, and occurring a total of about six times so far, my wife's 2013 Fusion Hybrid (currently with 25,500 miles) experienced what feels like a power surge. (I experienced this once in this vehicle; the remainder when my wife was driving. ) it is possible that this is related to the regenerative braking system at least in part, as I have seen others describe it as a feeling of hitting an ice patch. The general conditions would include: a) foot on brake; b) decelerating; c) presumably in ev mode [though not necessarily]; d) beginning a left turn [but we believe this is incidental]; e) warm engine; f) less than 30 mph. On October 1, 2015, a new condition caused the feeling of unintended acceleration, as my wife was on a side street near our home when she was approaching a stop sign and felt the power surge, which she states was many times worse than any other instance of this event that she ever experienced. Conditions this time were the same as above but moving straight and less than 25 mph. We took the vehicle to the local Ford dealership the evening of the last incident. Of course they found no codes and no evidence of anything wrong. I also contacted the Ford customer relationship center while it was in the shop to document that we had this problem. They seemed helpful however, unless Ford motor company and their engineering community acknowledge a problem and do something to address it, it will forever be a ghost in the machine, with the blame and doubt falling on the vehicle owners, not unlike Toyota's well documented, fatal and shameful unintended acceleration cases. I am concerned about our safety while driving the vehicle. I hope that no one gets hurt or killed while this problem exists and urge Ford motor company to get to the root of the issue that myself and other owners are fearfully experiencing.
When driving on the highway at approximately 70 mph, the wrench indicator light ("limp home" mode) suddenly started flashing, and the gas pedal abruptly became unresponsive—the vehicle would no longer accelerate and could only coast. The abruptly decelerating vehicle was maneuvered across multiple lanes of traffic to the shoulder and turned off. Upon restarting the vehicle after a minute, it was able to resume normal operation for about 15 minutes, when the problem reoccurred, and the same steps were taken. It occurred again 90 minutes later. Symptoms correspond to other accounts of electronic throttle body issues, but Ford says that the vehicle is not covered under any recalls, extended warranties, or customer safety programs.
While driving at speed car suddenly slows with a jerk. A wrench light comes on the dash. Throttle control/powertrain malfunction light and engine light illuminates. Car goes into "limp mode". Can't go over low speeds. Car is unsafe to drive.
The vehicle was traveling at 65mph on the interstate and suddenly a message light came on that said transmission not in park. The car suddenly cut off and I coasted to the shoulder of the highway and put the car in park and it restarted. It happened a second time on 9/2/2015. This time I was driving on the street doing about 40mph and I go the same message light(transmission not in park) and the car cut off. Again, I put the car in park and restarted it. I immediately took the car to a Ford dealer where it is not being checked out. I did go online and found a previous recall (14v736000; 14c11) for a similar but not exactly the same problem with this type of vehicle.
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all problems of the 2015 Ford Fusion Hybrid
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During normal driving, wrench light came one. Soon after the light came on the vehicle lost engine power. The car was taken to a Ford dealer and it turned out to be a defective electronic throttle body. After a bit of research I found out that Ford has a customer satisfaction program on this for certain vehicles but I was very upset when I found out my vehicle was not included on this program.
I've experienced the "limp home mode" problem described in Ford's consumer satisfaction program 13n03. This has occurred 4 times now and is a very scary and very unsafe problem. I took my car to the local Ford dealer (david mcdavid) in fort worth. They determined the problem is a defect in the throttle body however they will not fix it under the terms of 13n03 as Ford believes it does not apply to the hybrid. I can assure you it applies. Perhaps due to the low number of fusion hyrid's on the road this has not yet received much attention. Please add the Fusion Hybrid to the list of models experiencing the limp home mode issue and urge Ford to correct it as part of 13n03.
Normal driving in 55 mph zone car suddenly would not accelerate past 40 mph. Noticed wrench light illuminated. Turned car around and proceeded toward home. Engine revved at stopping but could not get out of way of fast traffic. Almost hit in rear several times. Flasher emergency lights necessary. Googled issue to see that it is a defect and NHTSA has decided to let Ford handle resolution. Fox in charge of the hen house again. Thanks again to another government consumer protection agency that will not protect us. Called Ford corporate customer service and of course my vehicle is not part of the Ford "customer satisfaction" repair. Why am I not surprised?.
Car lost power while traveling down the highway. Car was towed to the dealer, who has told me the throttle body needs to be replaced. This will cost me roughly $500. The throttle body issue is well documented. It has been investigated by the NHTSA (action number pe13003). Ford doesn't want to call it a recall and the NHTSA does not call it a recall. Ford has agreed to fix about 1. 6 million cars under "consumer satisfaction program" 13n03. Unfortunately for me, the consumer satisfaction program is VIN specific. While many 2010 Ford fusions are covered, my vehicle is not.
Intermittently lose response from throttle. Happens on start up as well as while driving. Car will not go over 45 mph. You have to pull over shut off the car for 5 seconds turn it back on and it will work until it happens again. May go days between incident but has happened 5 times in one day. I would not feel safe with the family in the car. The wrench does come one right before this happens. Dealership confirmed bad throttle body. Will not cover the cost of repair. Currently disputing with Ford.
My hybrid experienced loss of power on 2 occasions. 1st was at approximately 33,000 mi on Sep 6, 2014. Driving 35mph on a parkwy wrenches appeared on the dashboard display & then sudden & immediate loss of power followed. No response to full accelerator push. Motor power shut down & only electric power allowed us to limp off the road, headed uphill at max speed of 10 mph. Vehic taken to dealer who could not replicate the conditions or "get it to act up" in the week+ a half the car was there. Odometer reading shows 700 mi put on presumably in effort to make diagnosis. Their suggestion was to pick up the vehicle since no diagnosis could be made,despite our protest that the car was unsafe to drive. Called Ford cust. Relationship ctr 800# on sep15 to seek assistance. Case was opened but no action taken. They concurred with dealer that no repairs were to be made without diagnosis. Again,we voiced concern that the car was unsafe. Dealer suspectd throttle body issue but without diagnosis insist that repairs would be at our cost $400-$500. 2nd occurrence was oct 2 2014. While driving in traffic experienced immed & sudden loss of power,no response to acceleration attempts,electric powered limp off uphill road at max speed of 10 mph. Was advised by dealer not to attempt starting the car once it died in effort to maintain error report in systm. We adhered to this advice and had vehicle towed to dealer a 2nd time without starting it. Dealer was at the ready with the phrase "throttle body" and asked if we had received any letters in regards to such. Vehicle was diagnosed as having carbon buildup that caused throttle body to short out. Repairs made at our expense $709. Numerous complaints are documented on the NHTSA website of throttle body issues! hybrid owners have reported as well. Ownrs who have had to pay for repairs of defective parts out of their own pocket deserve compensation by Ford.
While driving down the highway at 45 mph the cars beside us began honking and flashing lights at us. We began to slow for a traffic light and smoke began to pour our from underneath the car. The engine warning light came on and we pulled left into the turn lane to stop. We then turned on the flashers and turned off the car and exited to the median. We called 911 and luckily, there was an accident going the other direction with fire and police arriving at that accident. Upon seeing our situation, the orange city, FL fire marshall came across the street to help us and sent the fire truck to us. They popped the hood and trunk and tried to put out the fire. After a few minutes of trying to put out the fire, they pulled the hybrid battery line. The incident # is [xxx]. Our car was towed off and totaled by usaa. They have the car. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
I was driving at about 30 mph when a yellow wrench light icon came on. The car stopped accelerating, and it seemed like only the electrical power from the battery was keeping it going. I had just exited a busy freeway where people were going 65 mph and higher, and if I had not just happened to exit I fear I would have had an accident.
Vehicle was on cruise control (65 mph), tapped brakes to slow around a curve, vehicle lost power(curve left ). No indicator lights came on, coasted to stop on shoulder. Turned off ignition. Restarted vehicle, resumed trip.
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all problems of the 2014 Ford Fusion Hybrid
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Car had previously lost full power and brakes in April, incident repeated itself this time 5500 miles later while at freeway speeds. Car lost power brakes and steering, was able to cost to a stop. After stopping car locked itself in park and engaged the parking brake, making towing very difficult. After numerous restarts error lights disappeared and the car drove fine and was able to be moved out of traffic. After stopping car locked itself in park again and would no longer function. Dealer has no idea how to fix this issue, had this occurred with high traffic it would have resulted in a crash. Ford was contacted to attempt buy back program.
While driving, my "check engine" warning light, "low oil pressure" warning light, and the "stop safely now" warning came up on my dash. I lost all power steering and breaks, and the engine cut out. I struggled to stop the car, but eventually it stopped moving. I turned off the car and turned it back on, receiving no further errors. I called the dealership to find out that there's nothing they can do since the car is no longer in an "error state".
2013 Ford Fusion Hybrid. Consumer writes in regards to dashboard light issues that causes vehicle not to start. The consumer stated the vehicle was towed to the dealer twice, for the problem. The dealer stated there were no other complaints, regarding the issue.
Vehicle suddenly lost power and was unresponsive. Dashboard indicated "double wrench" warning. Upon coasting to the side of the road, vehicle was able to be reactivated and drove normally from this point.
When driving on the highway at 65 miles an hour, a wrench light went on in the car and within seconds the car lost power and I was only able to go 20-30 miles per hour. Got off the highway, pulled over at a gas station and turned the car off. After about 15 minutes I turned the car back on (thinking it might have been an issue with my hybrid battery), the car seemed to working okay but just to be safe I drove the car 10 miles to the local Ford dealer. The service advisor took a quick look at it and agreed that it was the battery (said it had probably gotten too hot) and told me the car was okay to drive. Went to grab lunch and then 45 minutes later got back on the highway and as soon as the car got to about 60 miles, the same thing happened. So again I got off the highway and going about 10 miles per hour went to another Ford dealer to have them look at it. They determined it was a failed throttle body and replaced it the next day.
Why has nothing been done yet? I'm a fairly poor upstanding member of society, and I was trying to be green. Now I'm stuck with a $16,000 go cart that I cant drive on a highway because it can't go over 35mph. I had 2 yellow wrenches on my dash. I was stuck in a one lane rode with no place to pull over and about 100 people honking at me. I have been a faithful Ford owner for over 13 years; I've been telling my friends and CO-workers how great they are. Now I have to beg for them to fix my car, or I can go get ripped off by my local dealer. Please help. I thought you people were better than this.
I was on the left lane going 55mph on a freeway up a slight incline when I noticed I was losing speed. Pressed the gas pedal a little harder thinking I needed to compensate for the incline, but the car would not accelerate. I noticed a yellow wrench appear on the left side of the dash display. I had the gas pedal to the ground and car still would not accelerate but decelerated all the way down to 30mph where it stopped decelerating and maintained this speed. I had to maneuver at 30mph off the freeway to get into the right shoulder lane. Turned the car off, then back on. Yellow wrench no longer visible and car operated normally. This poses a very dangerous situation. Luckily it was not during rush hour traffic and the cars behind me yielded to my hazard lights and let me get to the right shoulder lane.
I was driving on the freeway and had just exited to a surface street. The vehicle suddenly slowed down and wouldn't go over 15 miles per hour. A red triangle and a message appeared on the instrument panel. It said something like you may now safely pull over and come to a stop. Thankfully I was not still on a very crowded freeway when this happened. It would have been very unsafe to be in the left lane of one of the most crowded freeways in the country and the car suddenly will not go more than 15 mph. I took the car to a Ford dealer the next day and they could not find anything wrong. The diagnosis cost me $200. I am very hesitant to drive this car now.
When trying to start the car from park, all lights illuminated, car would not turn over. Let car reset, and able to turn it over. Drove to dealership. Not able to find codes for problem. Fuel canister repaired.