Hatchback/liftgate Support Device Problems of GMC Acadia

The contact owns a 2011 GMC Acadia. The contact stated that the vehicle was repaired under NHTSA campaign number: 15v415000 (structure) at ed bozarth Chevrolet #1 Buick GMC Cadillac (3731 sw topeka blvd, topeka, KS 66609) in 2016. The contact stated that recently the bolt that connected the trunk shock to the liftgate fractured and detached upon opening the liftgate. The contact took the vehicle back to the same dealer to retrieve a replacement bolt. The contact was informed that the part would take a few days to arrive. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 150,321.

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Our 2012 Acadia liftgate spontaneously failed when my husband lifted the liftgate, coming down towards his head with speed and force. Luckily he was able to quickly get his hands up before it crashed down on his head. Had this been a child, someone with slower reflexes, or had his reflexes failed him he could have been seriously injured or killed. I have been an rn for 15 years, 6 of which I spent on a trauma unit caring for problem with closed head injuries and so I understand the devastating effects first hand. The physics to this safety issue are elementary. I have reached out to dealership the day we took in for repair and was told basic wear and tear. No not a spontaneous issue like this that can cause serious harm or death. I opened a case with GMC and through GMC facebook messenger only to be continuously corralled back to the dealer. GMC must do better for their customers who are human beings with families and loved ones. Vehicle was stationary parked in our driveway. Date of issue was fall of 2019. I have been going back with GMC to no avail and now believe I must take this issue further as I do not want anyone else's injury on my conscious and GMC clearly has no concern for this.

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The car was parked and off when the lift gate malfunctioned. Opened the liftgate using the button on the gate, it opened fully paused open, then suddenly dropped 1/3 of the way closed on top of my husband, it opened again and then closed quickly on it's own. It repeated the same action again when we tried opening. After we turned off the power liftgate using the button in the dash we could open the life however we had to hold the gate up, it would slam down if we let go of the gate. The life gate struts were found to be leaking and repaired. It is the exact same problem as found in the recalled 2010-2012 Acadias.

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Liftgate struts did fail and the liftgate fell down uncontrollably. It happened exactly as mentioned in NHTSA campaign number 15v415000 but the dealership said my vehicle was not on the recall list so there was nothing they could do about the issue under warranty and I would need to pay for the repairs out of pocket.

Tl the contact owns a 2011 GMC Acadia. While the electric rear liftgate door was opening, the power assist cylinders failed and caused the door to unexpectedly slam shut. The failure occurred on multiple occasions. The cause of the failure was not diagnosed or repaired. The contact indicated that the vehicle was previously repaired per NHTSA campaign number: 15v4150000 (structure) to provent the failure from occurring. No further information was available. The local dealer (wheeler Chevrolet in hinton, ok) and the manufacturer were both notified of the failure, but no assistance was offered. The failure mileage was 105,000.

Liftgate opens on is own while driving, door unlock and cannot be locked this has been happening for a month. I will happen several time a day.

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Tl- the contact owns a 2011 GMC Acadia. The contact stated that after opening the rear lift gate door and leaning into the liftgate area a popping noise was heard before the lift gate door suddenly closed down hitting the contacts head and pinning it against the door. During the incident the contact sustained severe head trauma which required medical treatment. The contact indicated that the vehicle was previously serviced in June 2015 for the NHTSA recall campaign number 15v415000(structure) that was to prevent the failure from occurring. The local dealer GMC of beechwood located at 25975 central pkwy, beechwood OH. Was and the manufacturer were notified of the failure. The failure mileage was 65,000. Jft.

The contact owns a 2008 GMC Acadia. The contact noticed one arm was fractured on the liftgate. The contact's daughter sustained injuries to the hand, but did not require medical attention. The dealer diagnosed that the arms needed to be replaced. The vehicle was repaired. In addition, the contact stated that the vehicle failed to operate. The vehicle was taken to an independent mechanic where the cause of the failure was undetermined. In addition, the side air bag warning indicator illuminated contiuously. The manufacturer was notified of the failures. The VIN was not included in NHTSA campaign numbers: 15v415000 (structure) and 14v118000 (air bags). The failure mileage was unknown.

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Takat recall-I had my recall done on the liftgate in 2015. Yesterday my wife was getting bags of car and it fell on her head. She felt it and slide quickly from under. She already have problems with her head from other things. .

Tl- the contact owns a 2010 GMC Acadia. The contact stated that while pulling into the garage the vehicle's liftgate failed causing the trunk of the vehicle to lift and cause damage to the door of the garage. The contact received notification of NHTSA campaign number: 15v415000 (structure) however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 81,000. Gl.

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Tl-the contact owns a 2008 GMC Acadia. The contact stated that when the vehicle is in park, the rear liftgate failed to open. The failure recurred several times. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unavailable. Jw.

Tl-the contact owns a 2012 GMC Acadia. The contact stated that while the vehicle was parked. The liftgate failed to open. The failure recurred three times. The vehicle was not taken to a dealer or diagnosed. The contact received a notification of NHTSA campaign number: however, the part to do the repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 60,000. Ak.

Tl-the contact owns a 2008 GMC Acadia. The contact stated that while parked, the vehicle's rear lift gate was up and when the contact was placing something in the rear of the vehicle, the lift gate collapsed and hit her. The rear lift gate was able to be opened up however, the failure recurred. The vehicle was taken to a dealer where it was diagnosed that the gas struts that hold the liftgate up needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 15v415000 (structure) however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 120,000. Ed.

Tl- the contact owns a 2012 GMC Acadia. The contact stated that the vehicle's liftgate fell on the passenger of the vehicle. The contact received notification of nhsta campaign number :15v415000 (structure)however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted regarding the failure. The vehicle failure mileage was approximately 31,000. VIN tool confirms parts not avaliable. Kh.

After my liftgate opened, it shuddered and came crashing 3/4's of the way down. Had I been in the way, I would have been hit and undoubtedly injured. Very dangerous situation which has caused me to be unable to use my vehicle for which it is intended - I cannot access the cargo area for loading and unloading heavy and large items. ! I purchased this vehicle explicitly for it's large cargo area and easy accessibility. I now have a very difficult time loading and unloading heavy and bulky items from the backseat of my car.

Tl- the contact owns a 2009 GMC Acadia. The contact stated that the prop rod recovery system were failing, causing the the liftgate to close unexpectedly. The contact received a notification of NHTSA campaign number: 15v415000(structure) however, the recall part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 50,000. Jo.

6/18/15 liftgate came crashing down on my head so the struts were replaced at dealership for 116. 72 plus tax. There is a recall #15240 for this repair. But my car was built on 3/8/2012 which is 9 days after the recall dates you submitted. This date needs to be extended. More investigation needs to be looked into this and obviously my car in within the parameters of this recall. Are they waiting for someone to get hit so hard in the head and be killed. I would hope not. On Dec 12, 2014 secondly there is a problem that at 46000 miles the steering pump went out dealership told me to keep the receipt that they are seeing more of this type of repair. This repair cost me 2000. 00. Can this be looked into also. No steering pump should go out with such low mileage. While steering you could hear a whining noise.

As power liftgate was opening, I started to retrieve items from back of vehicle. All of a sudden, as the liftgate reached the top of it's opening range, it immediately slammed down about 12 inches, hitting me in the head and causing severe neck pain, and continued to travel down. At this point, I am unsure what the actual defect is as I have not taken the vehicle to gm yet to be diagnosed. In googling this issue, I came across another person that had the same thing happen. "I made a report to the NHTSA. The number is 10464171".

Back liftgate doesn't hold and dropped on my head. It never did hold since I got it but it would slip down slowly now it drops hard and fast.

Tl- the contact owns a 2009 GMC Acadia. The contact stated that the day time running lights failed on several occasions. The contact also indicated that the bulbs were replaced more than twice and that the sockets as well as the housing failed to support the power for the lighting wattage indicating that the components were prematurely melting due to the failure. The vehicle was taken to an authorized dealer for an unknown manufacturers recall and the contact was unable to determine if the repair was completed under warranty or a recall. The failure recurred. The left low beam failed and then the right low beam failed again. The vehicle was taken to the dealer who recommended that the housing be replaced for the day time running light assemblies and the failure recurred again with both lights shorting. The dealer per the contacts request, disconnected the day time running lights to prevent the failure but provided no solution. The vehicle was not repaired. The manufacturer was notified of the failure and they provided no remedy. The contact also experienced the rear liftgate closing with force and was bruised in the head. The contact received notification of the safety recallyears later for NHTSA campaign id number: 15v415000 (structure) but was waiting for months to determine when the manufacturer would be able to supply the remedy and the part to repair the vehicle. The approximate failure mileage was 47,274. Dyd.

The contact owns a 2009 GMC Acadia. The contact was operating the automatic liftgate when it suddenly slammed down onto the contact and would not lift back up. She received minor injuries to her arm. The dealer was contacted and an appointment was scheduled for inspection and possible repairs. The manufacturer was not made aware of the failure. The failure and current mileage was approximately 28,500. The VIN was unavailable.

The vehicle is equipped with a gear driven power liftgate that opens and closes the rear hatch at the touch of a button. I approached the rear hatch of the Acadia to load groceries, and signaled it to open. The hatch powered open normally to its full height. I walked underneath it. With no warning, the hatch suddenly fell and struck me in the head / back of neck / shoulder area. It hit hard enough to cause serious injury.