general problems of the 2007 Hyundai Veracruz

The vehicle was supposed to be fixed(recall 197) regarding the oil in the alternator issue. After it was fixed my wife was driving on [xxx] at rush hour in atlanta GA. It slowly was losing power and she called me about it. I told her to get over to the right and take the next exit. It did stop on the exit ramp in the dark but no electric what so ever. The lights and flashers were inoperative. She called the police and they pulled behind the car with their lights flashing. A tow truck brought it to the hyundia dealer at night and put the keys in the drop box. The dealer replaced the faulty alternator but did not cover the bill because they could not find oil on the alternator! about $1500 later I took the car home. This was November 2024 last week [xxx], the replaced alternator failed again. This was supposed to be fixed by the dealer in November, but somehow this fix is not working. We now have 2 failures within a year of the alternator supposedly fixed(recall 197) with a "drip pan"? I am reluctant to take it back to this dealer as they have failed twice to fix the problem. Another dealer is far away and the charged up car may not make it that far. You need to tell me why this alternator is still failing and sticking me with the bill when you have supposedly had a fix for the problem. Please advise me on the solution. [xxx] [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2007 Hyundai Veracruz. The contact stated while driving at an undisclosed speed, the instrument cluster gauges were intermittently inoperable, and the doors were locking and unlocking independently. The contact stated that upon raising the hood and inspecting the vehicle, the contact noticed that oil was leaking from the front cylinder bank valve cover gasket onto the alternator and other parts. The contact related the failure to recall repair of NHTSA campaign number: 14v415000 (engine and engine cooling), that was previously performed on the vehicle. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The dealer was contacted and informed the contact that the vehicle was not covered under warranty. The vehicle was not diagnosed or repaired. The failure mileage was approximately 144,000. The VIN was not available.

The contact owns a 2007 Hyundai Veracruz. The contact stated he received a notification for a recall in 2021 for a failure with the engine. The vehicle was taken to the dealer where the diagnostic was undisclosed, but it was stated by the dealer that the vehicle was repaired. The contact stated the failure persisted. The contact stated after he inspected the vehicle he noticed oil was still leaking into the cylinder with no warning lights illuminated. The vehicle was taken to the dealer where the vehicle was diagnosed as a failure with oil leaking into the cylinder and alternator the vehicle was repaired but the failure persisted. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 200,000.

The contact owns a 2007 Hyundai. The contact stated that while driving at an undisclosed speed, the contact noticed an unusual burning smell and noticed the smoke coming from underneath the front engine hood. The contact stated she was able to drive the vehicle safely off the road. The contact stated when she opened the engine hood the engine was on fire. The contact stated that she and her passenger were able to extinguish the fire with water from a nearby residence. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.

See attached document for complaint.

12/2016 purchased vehicle 04/2017 vehicle in for maintenance mechanic notice oil leaking from head gaskets replaced then was informed that there was a recall submitted paperwork to Hyundai reimbursement for recall. Received partial payment. 01/17/2023 vehicle stalled towed to my mechanic same problem head gasket leaking which shorted out alternator and battery. Towed to Hyundai dealer for recall dealer repaired. 11/8/2023 vehicle in for maintenance mechanic saw same problem with head gasket leaking again Hyundai dealer never fixed or used defective parts. Can not get an appointment at Hyundai service until 12/1/2023. Vehicle is leaking oil badly can cause a fire.

The contact owns a 2007 Hyundai vera cruz. The contact stated that while driving approximately 70 mph the vehicle caught fire without warning. The fire extinguished itself. The occupants were able to exit the vehicle without injury. The vehicle was towed to the local dealer where it was diagnosed that oil had leaked onto the alternator and the vehicle was unrepairable. The vehicle was not repaired. There were no reported air bag deployment or police report filed. The manufacturer was not contacted. The failure mileage was unknown.

The contact owns a 2007 Hyundai Veracruz. The contact stated that while attempting to start the vehicle, the vehicle would not start. The vehicle was jumpstarted and operated normally. The vehicle was taken to the dealer and the contact was informed that the alternator, and the front valve cover gasket needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 14v415000 (engine and engine cooling) and that the vehicle had to be repaired out of pocket. The failure mileage was 107,012.

Car stall battery light came on steering became hard.

This is recall 197. We have been waiting since 20 October 2021 for the dealer to get the part(s) to fix this issue. We have not driven the car since. We submitted a complaint to Hyundai via telephone on October 26 2021 and they gave us a case number 18905484, saying they would get in touch with us within 5 days. No one contacted us. So we called Hyundai again on November 15 and were told a case manager would call on November 16 from a prefix of 833. On November 16 the call came in with poor reception and the person told me she did not know when the parts would be in and offered to reimburse me for up to $50. 00 a day for a rental car. She told me the conversation was being recorded. I declined the rental car offer. The dealer also called on November 16 and said they still did not know when the parts would arrive. On November 18 Hyundai called and said they were still trying to find parts. That is the last I have heard from anyone.

The contact owns a 2007 Hyundai vera cruz. The contact received notification of NHTSA campaign number: 20v705000 (engine and engine cooling) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20v705000 (engine and engine cooling). The vehicle was previously repaired under NHTSA campaign number: 14v-415000 (engine and engine cooling). The contact stated that while pulling into his garage, a burning odor was detected and the check engine warning light was illuminated. Upon inspection, the contact noticed that there was oil leaking onto the ground and that oil was dripping onto the alternator and valve cover gasket. The dealer was made aware of the failure and informed the contact to take the vehicle in for diagnosis and bring it back for repair once the parts were available. The vehicle was not diagnosed nor repaired. The contact stated that he could not make two trips with the defective vehicle to the dealer due to the distance between the dealer's location and his residence. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 198,000.

The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20v705000 (engine and engine cooling) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact indicated that engine oil was dripping onto the alternator causing damage to the alternator. The alternator and gasket needed to be replaced but parts were not available to complete the repairs. The failure mileage was approximately 80,000. Parts distribution disconnect.

The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20v705000 (engine and engine cooling) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was towed to the residence. Parts distribution disconnect. The failure mileage was unknown.

I need a new alternator and head gasket. I have a recall on my vehicle I have leaks on the alternator car shut off while driving and smoking from underneath the hood. It’s un drivable to dangerous to drive. I was told by a Hyundai dealership in jersey city on communipaw avenue that my parts will be here 5-10 days so that can fix it. That’s was in October 4,2021 it’s going 2 months in December. They never called me back I keep calling them. The last time we spoke they said maybe December or January my part might be on a container truck. Which is ridiculous to have to wait all this time . I told them that is my only means of transportation I use for work in my family.

The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20v705000 (engine and engine cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact experienced a failure related to recall where black smoke was coming from the engine. The contact was concerned that the smoke was coming from oil leaking onto the engine. Parts distribution disconnect. The failure mileage was unknown.

The contact owns a 2007 Hyundai Veracruz. The contact stated that oil was leaking from vehicle the owner added additional oil. The engine warning indicator light was illuminated. The contact received notification of NHTSA campaign number: 20v705000 (engine and engine cooling) the local dealer was contacted who informed contact the radiator was pushed back into vehicle and they were unable to reach the components to be repaired. The contact was informed about the $2500 repairs. Additional, the employees make a $100. 00 an hour for recalls. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but, no further assistance was provided. The failure mileage was approximately 25,117. The contact mentioned a car fax was obtained and there were no accidents associated with the vehicle.

The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20v705000 (engine and engine cooling) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was with an independent mechanic for routine maintenance, the mechanic diagnosed the vehicle with excessive oil leakage and contamination of the alternator. The vehicle was not repaired. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000. Parts distribution disconnect.

The contact owns 2007 Hyundai Veracruz. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed with oil leaking on to the alternator. The second time that the failure occurred, the contact was driving approximately 45-50 mph, when the check engine warning light illuminated and the vehicle failed to accelerate above 20 mph. The contact drove the vehicle to her residence. The vehicle was then towed to the same dealer the next day. The manufacturer was made aware of the failure and a case was opened. The contact stated that the vehicle was experiencing the failure related to NHTSA campaign number: 20v705000 (engine and engine cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 135,000. Parts distribution disconnect.

I have contacted Hyundai motors regarding the recall that was released November of 2020 because my car has became inoperable due to the recall . Oil has leaked into my alternator causing the charging symptom not to work so now the car won’t start . I have tried to find a possible solution until the remedy is available. The recall has been released for over 7 months now . I am not able to financially afford the repairs on this car right now . They told me that I could pay to have the car repaired until the remedy is available. If I needed a loaner car from Hyundai until the remedy was available I would have to pay out of pocket for the expenses . I have not driven my car in about 2 months now due to the issue.

The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20v705000 (engine and engine cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA campaign number 20v705000 (engine) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact experienced the failure listed in the recall. Parts distribution disconnect. The failure mileage was 97,000.

The contact owns a 2007 Hyundai Veracruz. The contact stated there was a knocking in the engine. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to a local mechanic and was diagnosed with needing the engine to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 20v705000 (engine and engine cooling). The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 200,000.

The contact owns a 2007 Hyundai Veracruz. The contact stated that while driving at various speeds, the vehicle would stall upon depression of the accelerator pedal with an unknown warning light displayed. The vehicle was towed to an independent mechanic where the front valve cover gasket was replaced. The contact then received notification of NHTSA campaign number: 20v705000 (engine and engine cooling). The contact had taken the vehicle to the dealer where they inspected the vehicle and confirmed that the recall needed to be performed despite the previous repair; however, the dealer stated that the parts to repair the vehicle was unavailable. The manufacturer was notified and informed the contact that she would be reimbursed once the dealer repaired the recall; the contact was also provided a case number. The vehicle was not yet repaired. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2007 Hyundai Veracruz. The contact stated that she noticed oil had started to leak from the engine without warning. She then received a recall notification for NHTSA campaign number: 14v415000 (engine and engine cooling) and had taken the vehicle to a dealer for service. Once the vehicle was returned, the failure persisted. The contact then took the vehicle to an independent mechanic where they discovered that oil had leaked onto the alternator and onto the oil cover gasket. The independent mechanic then informed her that it appeared that the recall was not performed on the vehicle. The manufacturer had been notified of the failure and the contact was informed that the failure would be investigated. The vehicle was not repaired. The failure mileage was unknown.

Replace alternator and vail cover gasket and head lights and brake light.

Replace bulbs in head lights front and back and alternater and valve cover gaskets.

Oil drips from the engine onto alternator causing it to fail. Interim recall with interim repair given. Recall closed in 2015 with no permanent repair. This is my fourth alternator to go bad. With the last repair made under the campaign number 14v-415. The defect has not been repaired and the situation caused the engine to die suddenly putting the occupants in the car in danger. This last time the car died with my wife driving in the travel lane of route 9 south in howell NJ.

The contact owns a 2007 Hyundai Veracruz. While driving approximately 30 mph, the vehicle's power seized and the instrument panel illuminated. The vehicle restarted after several attempts. The manufacturer and dealer were not contacted. The approximate failure mileage was 140,000. The VIN was not available.

2007 Hyundai Veracruz. Consumer writes in regards to vehicle valve cover leaking on the alternator recall repairs and consumer holds manufacturer responsible for repair damages. The consumer stated one month after the recall was performed, the gasket started leaking onto the spark plug. The consumer had the vehicle repaired by his personal mechanic. Hyundai would not reimburse the consumer, until the vehicle was inspected by a certified Hyundai mechanic.

I sent a complaint approximately a month ago and received a confirmation. Haven' t heard any followup from Hyundai although they were supposed to send a remedy notice. I sold the vehicle at a very reduced price when it wasn't running and the repair may have been necessary due to the recall issue. Please let me know if I have any recourse, because I believe many of my repairs on this vehicle may be traceable to the recall problem. I have the repair receipts going back several years. Thank you.

The contact owns a 2007 Hyundai Veracruz. The contact stated while driving 50 mph, the vehicle stalled and lost electrical power. Several unknown warning lights were illuminated. The contact was able to veer the side of the road. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to the dealer where it was diagnosed that engine oil was leaking onto the alternator, causing the alternator and battery to fail. The dealer diagnosed that the alternator, battery, and valve cover gaskets needed to the replaced. Additionally, the dealer diagnosed that the abs had failed. The alternator and battery were replaced at the owner’s expense. The vehicle was then taken to an independent mechanic for second opinion on the abs failure. The independent mechanic advised the contact that the abs was operating as designed. The manufacturer was notified of the failure and informed the contact that they could not cover the repair of the valve cover gaskets as the vehicle was out of warranty. The contact stated that the failure had been reoccurring while driving. The alternator was replaced several times. The abs warning light, check engine warning light, and stability control warning light was illuminated. The contact later received NHTSA campaign number: 20v705000 (engine and engine cooling) however, the part to do the recall repair was not yet available. A second dealer lynnes Hyundai (401 bloomfield Ave, bloomfield, NJ 07003) was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle also experienced a charging failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 46,000. Parts distribution disconnect.