Steering Problems of Jeep Cherokee - part 1

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at approximately 30 mph, the "steering wheel with an exclamation mark" was displayed. The contact stated that the steering wheel was difficult to turn to the left or right. The contact pulled over and turned off, and restarted the vehicle; however the steering function failed to respond as needed. The vehicle was left on the side of the road. The contact had not taken the vehicle to a local dealer. The contact stated that a mobile mechanic went to the vehicle; however, the mechanic was unable to retrieve a fault code with a handheld scanner. The mechanic advised the contact that there was a recall associated with the steering for the make and model. The vehicle was not repaired. The contact researched online and related the failure to NHTSA campaign number: 19v637000 (steering); however, the VIN was not included in the recall. The contact called a local dealer, and it was confirmed that the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was 35,088.

See all problems of the 2020 Jeep Cherokee 🔎.

Rear tires locked up in reverse. While in gear they lock up randomly. Car shut off and broke down while driving on expressway and lost control. No accident but could’ve been bad. 4x4 light on says svc. Mechanic says shows signs of new safety recall 02c? talked to Jeep dealership and they weren’t aware of such recall on this model. Need help on who to contact and what to do.

See all problems of the 2014 Jeep Cherokee 🔎.

During certain temperatures my cars emergency brake light will come on, engine light the abs light all at once and the steering wheel will stiff up this used to happen to my 2004 Jeep grand Cherokee now it’s with my new 2019 Jeep laredo.

See all problems of the 2019 Jeep Cherokee 🔎.

Am concerned about theses vehicles even being on the roadways with no resolution to the safety recall being resolved. Reported in Jan 2025, no resolution yet. For 8 months? "parts are not available". It appears by documentation that if you are in the states you can get a dealer to check via software to detect and monitor for excessive wear within a ptu. If ptu failure is confirmed by software, fca us will replace the ptu for all impacted customers experiencing messaging related to the defect to replace the ptu. Warranty extension terms and unlimited years/unlimited mileage. Why can we not check the vehicle out at a canadian dealer to confirm what we are potentially driving down our busy highways?.

Vehicle has a known safety bulletin out from stellantis for the ptu but this model does not fall under it. I am having issues with the ptu and concerns with safety of driving and others. Will need repaired. Frustration that my certain subsection of this model is not covered under the safety bulletin despite known problems and significant safety risk.

See all problems of the 2017 Jeep Cherokee 🔎.

I’m having power steering issues , when I start my vehicle the power steering light comes on and my steering wheel locks up.

Ptu needs to be replaced after less than 55k miles. Several recalls issued, but VIN is not included, but meets every "check box" for recall.

Delamination of the display can have settings that affect the way the vehicle physically brakes and steers that are configured via the uconnect system. Needs replaced.

While idling, especially at red lights or in park, my 2019 Jeep Cherokee vibrates noticeably. This happens almost daily, and the vibrations are felt throughout the cabin, particularly through the steering wheel and seat, and has caused my phone to fall off its mount while driving. The issue has been consistent and now appears to interfere with the auto start-stop feature. On several occasions, the vehicle has struggled to restart after the engine auto-shuts off at a traffic light, raising concerns about reliability and safety. I brought the vehicle to a Jeep dealer, and I was told that because this is not a recall issue, there is nothing they can do. No warning lights or diagnostic codes were found. However, the problem persists and affects the vehicle’s comfort and function. It also poses a potential safety risk due to distraction and instability at idle. The vehicle has not been inspected by the manufacturer, police, or insurance. The component is available for inspection upon request.

The contact owns a 2019 Jeep Cherokee. The contact stated that after restarting the vehicle, the steering wheel became difficult to turn in either direction. The contact stated that the messages for the abs, traction control, and parking brake were displayed. The cause of the failures were not yet determined. The local dealer and manufacturer were not contacted. The failure mileage was 101,000.

Stalls and loss of control of vehicle.

The contact owns a 2019 Jeep Cherokee. The contact stated while reversing out of a parking space at approximately 5 mph, the vehicle lost power steering functionality. The contact used excessive amount of effort to maneuver the steering wheel. There were no warning lights illuminated. The vehicle was taken to a certified mechanic who failed to diagnose and remove the steering gear rack and pinion. The mechanic determined there was a short circuit in the electrical system for the power steering. The contact stated that the short circuit had caused the rack and pinion to burn out and fail. The mechanic then replaced the wire and the rack and pinion again. Approximately, 3 days later, while driving approximately 30 mph the failure reoccurred. The vehicle was returned to the mechanic who then brought the vehicle to the dealer who would be better equipped to repair the vehicle. The dealer diagnosed that the exhaust particulate filter (epf) connecter from the steering wheel to the battery had failed. The connector's wiring harness was replaced. The contact searched online and found related recalls under NHTSA campaign numbers: 18v524000 (electrical system) and 19v637000 (steering). The manufacturer was informed of the failure and confirmed that the VIN was not included in the recalls. The failure mileage was 87,846.

While driving the Jeep at any speeds, or while parked and not running, the steering has a sticking or notchy feel when the steering wheel is turned. While driving staraight, any adjustment to the steering wheel cause the vehicle to jerk/pull to one side or another. Had vehicle evaluated at repair shop where the complaint was dulicated. All electrical functions passed inspection. The shop concluded that the malfunction would be a mechanical failure in the steering gears.

My svc4wheel is unavailable temporarily service needed is on been on since I got Jeep recently I was thrown into a ditch and wasn't able to control the Jeep due to no 4 wheel drive but my stability control is tied to that. And I believe it is part of the recent ptu recall Jeep just had from 2017-2019 Jeep Cherokee. I have exact same issue. My Jeep acts like it wants to always stall which is part of the recent recall lose of power to the power transfer unit b could become damage band stall . My Jeep has exactly same issues as that recall and I was out in a ditch due to lack of power to put it in 4 wheel drive.

Chatgpt you said: my Jeep 2019 is losing power and steering which lead em. To. Collide with a pole to stop the vehicle in was going around 30 mph and the brakes also stopped working write me a complaint answering these questions with my story what component or system failed or malfunctioned, and is it available for inspection upon request? how was your safety or the safety of others put at risk? has the problem been reproduced or confirmed by a dealer or independent service center? has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear chatgpt said: chatgpt complaint regarding vehicle malfunction – 2019 Jeep to whom it may concern, I am writing to formally report a serious safety issue with my 2019 Jeep, which resulted in a dangerous loss of control while driving. Component/system failure: while driving at approximately 30 mph, my vehicle suddenly lost power, causing both the steering and braking systems to fail simultaneously. This forced me to collide with a pole in order to stop the vehicle. I believe this may be related to the electrical system, power steering, or braking system. The vehicle is available for inspection upon request. Safety risk: this malfunction put both my safety and the safety of others at significant risk. Losing power, steering, and braking capabilities made it impossible to control the vehicle, which could have led to a severe accident involving other vehicles, pedestrians, or property. Reproduction/confirmation: at this time, I have not had the issue formally reproduced or confirmed by a dealer or independent service center, but I am seeking an inspection to determine the cause. Inspections: the vehicle has not yet been inspected by the manufacturer, police, or insurance representatives, but I am in the process of reporting this incident to all relevant s.

Steering feels shaky or loose in the rack and pinion and I saw this was a problem with this vehicle year.

My vehicle continues to sporadically lose power steering, power and braking. “4wd temporarily disabled” light keeps coming on but then goes off. I have taken to dealer and they say it doesn’t throw a code and there is nothing they can do. It’s a safety issue. Other Jeep Cherokee years and models keep getting recalled but not mine. Mine needs to be recalled. Very dangerous. Has been happening increasingly more often in last two months.

See all problems of the 2016 Jeep Cherokee 🔎.

The steering rack and pinion system failed, which caused a loss of power steering while driving. The failure of the steering rack and pinion system resulted in a complete loss of steering control while I was driving on the highway at high speeds. This sudden and unexpected malfunction left me unable to steer the vehicle, putting both my safety and the safety of others on the road at immediate and extreme risk. The inability to control the vehicle could have led to a catastrophic accident, endangering not only myself but also other drivers and passengers in close proximity. This failure posed a significant threat to life and property. Yes, the problem was confirmed by an independent service center. It has not been inspected by the manufacturer, police, insurance representatives no, there were no warning lamps, messages, or other symptoms prior to the failure.

Engine off, lost power steering and brakes. Gave me an error on the dash something about not being able to shift. Have 2 kids.

The service parking brake warning pops up on start up (p)!, along with the engine light and the traction control light. A warning that says service parking brake appears, around with a service transmission warning, and occasionally another message saying 4wd unavailable at the moment. Another message says restart car in park at zero speed, which the car is already in park & not moving. The car is not drivable when all of these are on. If I attempt to change gears, the gear light flashes & when the car shifts gears it is very loud. It is also hard to turn the wheel. The emergency park has also come on, in it's own, while driving. Almost killed me on the highway. Had also done it in my driveway, when starting to pull out. Also when the engine auto shifts, it makes like a whining noise. The engine sounds to go in overdrive whenever going down hills or up hills. Down is worse though. This has been doing this since I got the car in 2021. I expressed these issues to the place I bought the car from, just days after buying it, and they refused to fix anything even though it was under the 30 day warranty. They claimed no issues. I have proof of mentioning these issues, to the person who sold me the car through the dealership.

I bought a 2019 Jeep Cherokee limited used on July 30, 2024. Through the rest of the year I experienced a short sharp sudden pull from the steering wheel to the right and left. This happens frequently, several times in every drive. I had tires replaces and suspension balanced on March 5, 2025. This did not change the issue. When driving, the vehicle pulls left or right randomly especially at higher speeds. It is scary to be on highway and suddenly be pulled toward another lane. I have no open recalls and my mechanic can not locate the problem. I am very concerned. It is not safe so I do not travel far because of unsolved situation. Please provide a means to solve this 2019 Jeep Cherokee limited v6 issue.

The car is constantly overheating because a failure from the computer to start up the fan causing other issues with the coolant. Like bursting all the hoses and causing coolant leaks. Additionally a service shifter message came up on my screen and all the gears (p,r,n,d,l) light up with a red dot. This happens while I’m driving. I never know when the car is just going to stop or over heat in traffic because sometimes the fan starts and sometimes it doesn’t.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, the power steering assist failed to operate as intended, with the "repair power steering" message displayed on the instrument panel. Due to the failure, the vehicle was towed to an independent mechanic where the vehicle was diagnosed with a defective rack and pinion. Upon investigation, the contact discovered NHTSA campaign number: 19v637000 (steering); however, the VIN was not included in the recall. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 104,000.

The contact owns a 2017 Jeep Cherokee. The contact stated that while her husband was driving at an undisclosed speed, the contact's husband struck a curb. The contact's husband depressed the brake pedal and attempted to make a turn, but the steering wheel became difficult to turn. The "service shifter" message was displayed, and the vehicle made an abnormal sound and stalled while driving. The steering wheel was firm while making the turn. The contact turned off and restarted the vehicle, and the failure was self-corrected. The vehicle was taken to an independent mechanic; however, the failure was unable to be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the independent mechanic that the gear shifter needed to be replaced. The failure mileage was approximately 127,000.

I had an incident in 2018 with the power transfer unit in this vehicle wherein I lost all control of the vehicle while driving. The dealer repaired it at that time. However, recently I was advised by the dealer that I am likely to have the same issue because the power transfer unit needs to be replaced and is a known issue yet for some reason my specific model is not included in the recall.

See all problems of the 2015 Jeep Cherokee 🔎.

The vehicle cut off on me while the vehicle was in drive and I was driving on the highway going 70mph. It has done this several times now. The car cuts off. The vehicle looses power.

I purchased a brand new car and the abs system keeps failing. My car has passed inspections but for this continues to be a problem.

See all problems of the 2021 Jeep Cherokee 🔎.

I was driving my 2017 Jeep Cherokee latitude 2. 4l, car won't start, I have oil pressure sensor to warn me when low doesn't alert me at all, only time is when I realized a beep when I made turns and would indicate oil pressure low! I can't get my car to stop and it stalled on me while driving with no indication of low oil, and I have two kids and could have been very bad, since no power no breaks no steering!.

My Jeep Cherokee(VIN 1c4pjmds6hw510974) was being flat towed behind a class a motorhome. On 4 separate occasions the front wheels of the Jeep started bucking right to left and back to opposite side causing the whole motorhome to violently vibrate. 1) the first time it happened was at about 15 mph while turning left onto a connecting road. It started vibrating so I pulled to side of street and stopped. After getting out and discovering nothing of note I started off and the wobble was gone. 2) second time was while driving at around 50 mph. There was a bump and grade change in the road and the wobble started. Much more violent than the first. I had to stop while in the traffic lane, with no place to pull over. This time I could see the wobble in the rear camera of the motorhome. Jeep was violently bucking back and forth as before but much stronger. 3) slower speed at about 20 mph it happended again. Had to come to a stop before it corrected. 4) 40 mph and a very subtle road surface change caused wobble. I disconnected Jeep and drove it by itself to home. Never had an incident other than while being towed. This has happened 4 times in the past 5 trips of around 300 miles each. Since then I have discovered articles about "Jeep death wobbles" and have not found any evidence where Jeep has even acknowledged there is an issue. Until I see user manual that mentions a "mopar wiring kit" that needs to be installed. I do not know if this is considered a recall or if is an after thought mentioned in the manual. At any rate the Jeep was sold as a flat towable vehicle and Jeep should stand behind it and install the mopar fix as a safety fix at no charge to customers who bought it as a flat tow vehicle.

The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the eps warning light intermittently illuminated, and the odometer was flashing. The vehicle then lost motive power. The contact was able to restart the vehicle. The vehicle was taken to the dealer, but the cause of the failure could not be determined, and no error codes were retrieved. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 23v302000 (power train); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

I own a 2019 Jeep Cherokee. While driving approximately 50-60 mph, the steering wheel was pulling to the right and the left. The movement occurs often while driving over 50 mph requiring tight control of steering wheel. Vehicle evaluated by mechanic and unable to reproduce the movement and no recalls on this at this time, looks to be a common issue with this vehicle. No warning light illuminated, mileage at time of initial problem was 36,000.

The 4wd service light is on. It isn’t driving right. The internet says thousands of people have similar issues- all reporting the same thing. And defective ptu units are listed as the cause.

I keep getting a “service shifter” message and all gears light up red. This has now happened about 15 times. I asked a dealership about it, but they said they would have to correct all of the wiring. I saw that many other Jeep Cherokee owners also experience this same issue and it does not go away.

See all problems of the 2018 Jeep Cherokee 🔎.

On Feb. 9th I was driving my 2020 Jeep Cherokee when the steering locked,I was unable to control the Jeep. Warning lights popped on the dash. Service power steering, four-wheel-drive system temporarily unavailable, blindspot alert temporary unavailable, service electric stability control, stop start not ready. By the grace of god, somehow I was able to stop the car. I called aaa to have me towed to the dealership autoland springfield new jersey. My car was in the service department from from February 9 to March 1 after checking my Jeep they called in a master mechanic and it was determined that the rack and pinion steering needed to be replaced.

The contact owns a 2016 Jeep Cherokee. The contact stated while operating the vehicle, the vehicle lost power steering functionality, causing the steering wheel to become very difficult to turn in either direction. During the failure the check engine warning light, pcm warning light, and traction control warning were illuminated. The vehicle was taken to the local dealer who diagnosed that the power steering pump and rack and pinion assembly were faulty and needed to be replaced. The vehicle was later taken to the local mechanic and repaired. The manufacturer was not yet contacted. The failure mileage was 96,000. The VIN was not available.