Steering Problems of Jeep Cherokee - part 1

2020 Cherokee owner from dealer purchased as cpo w/23k miles in 2023. Shortly after purchase rear differential failed and was replaced under warranty at 25k miles. At 42k full steering rack failure. Daughter on 5 hour drive home from college experienced a completely random failure at highway speeds. Failure occurred with zero warning. It was a dangerous situation. Dealer quoting $3600 to repair. Original warranty has expired and cpo warranty does not cover. The company issued a recall on about 5,000 vehicles for faulty steering racks. My VIN was not included, though I have a hard time believing a full failure at 42k miles is simply a coincidence. Steering racks should last 100-150k. This vehicle is well services and driven lightly. Pleaded with the dealer for help and contacted customer care. Was denied coverage and offered zero cost assistance. Dealer hourly rates in my area are $250 for some context on the quote and a 10 hour job apparently. The part costs $1100. Further, a quick perusal of reviews for other common issues with this vehicle unfortunately lists many. I would not recommend this vehicle!.

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I am submitting this complaint regarding a persistent and unresolved issue with the left front axle of my 2022 Jeep Cherokee x, which has been present since the day I purchased the vehicle new. Shortly after purchase, I brought the vehicle to the dealership due to a noticeable clicking sound coming from the front end. The dealer retained the vehicle for several days but stated they were unable to identify the source of the noise, although they indicated that a repair had been performed. Immediately upon leaving the dealership, the clicking sound was still present. I returned the vehicle, at which point it remained in their possession for approximately one week. During that visit, components in the left front end were replaced. Approximately one year later, while pulling out of a driveway under normal driving conditions, the left axle failed completely. The vehicle had to be towed back to the dealership, where it remained for another week. I was informed that the cv joint had been replaced. Now, roughly one year after that repair, I brought the vehicle in for a routine oil change. During this visit, the service manager showed me that grease is actively leaking from the same left front axle. I am also once again hearing the same clicking noise that initially prompted my first visit. This vehicle has low mileage, is driven approximately six miles per day, and is used primarily for local driving. It has never been used off-road and has not been subjected to any abnormal driving conditions or impacts. Given the repeated failures involving the same component, despite prior repairs, I am concerned about the safety and reliability of this vehicle. Additionally, this ongoing issue has significantly diminished the vehicle’s value, making it difficult to sell. I am extremely disappointed that a vehicle of this age and usage history continues to experience recurring axle failures without a lasting resolution.

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While driving or idle at the light the abs light, traction control light and parking brake light come on and have a loss power steering.

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My 2019 Jeep Cherokee latitude plus is exhibiting a persistent metallic rattling and grinding noise originating from the power transfer unit (ptu) and the propeller shaft interface. The noise is most prominent during acceleration and coasting at speeds under 20 mph. Confirmed through dr. Auto llc, in warren, or. That it is in fact ptu unit attached to the propeller shaft. Plan to go through a dealership soon. ?this failure mirrors the symptoms described in NHTSA recall 23v-302 (fca recall 01c). Although my specific VIN is currently not included in this recall, the mechanical symptoms—specifically vibration and grinding at the ptu output—indicate a premature failure of the input shaft splines. ?this presents a significant safety risk, as the failure of these splines can lead to an abrupt loss of motive power while in motion and a loss of the "park" function, which could lead to an unintended vehicle rollaway. I am requesting that the NHTSA investigate whether the current recall scope should be expanded to include additional 2019 Jeep Cherokee units, such as mine, that were manufactured with the same defective ptu components. Im afraid to lose power to my wheels while im driving with young kids in my vehicle and I am afraid to lose parking function that could injure someone or cause property damage.

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My Jeep veers left and right sharply while I drive. It does not take off pulling into traffic-I have to wait for total total clearance-there is no take off. My gas tank was filled three days ago and it is already below 50%. I drive 7 miles to and from work Monday-Friday, nowhere else. I have avoided several accidents due to these problems. These problems happen everyday. I have take it in to my Jeep dealership-hendricks at least four times over the years and they drive it, say they find nothing and return it to me to bring back if the problems arise again. Help before this car kills me.

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While driving home from church Sunday afternoon, I was on the highway driving 65 mph. Suddenly, and without warning lights or any other ability to know or prepare for the catastrophe about to take place, my 2019 Cherokee trailhawk lost all control and function in the drive-train and braking. The rear differential completely froze, forcing the vehicle to skid recklessly without operator control or ability to brake. Steering was near impossible as the car veered first to the guard-rail on the median, and then across 2 lanes of traffic towards the guardrail on the shoulder. A terrible accident was avoided by an alert and skillful driver who was behind me. After what I later came to find out from the dealer (having the vehicle towed) was the rear drive train gears sheered, I was able to bring the vehicle to a stop on the shoulder.

My car is safely in my driveway. It only has 18,000 miles driven. It became stuck in wheel drive, greatly reducing my ability to drive the vehicle. The 2014 Cherokee is known for ptu failures in which the unit overheats or leaks fluid into the electronics, causing the system to lock in 4wd and display "service 4wd" or "4wd system unavailable". Will my dealership fix this problem under a past recall?.

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Unknown: not had problems since I got it. 66000 miles on it and now it’s losing electrical power at random. I’ll be driving normally, but my dash will go black, all lights go out and the engine will go into neutral. When I let off the throttle and coast, it will come back to life and go back to normal.

Heated steering wheel suddenly became too hot with no adjustment option. Minor burning on hands. Turned off the function. Driver heated seat suddenly became too hot, turned down to low but still too hot, caused burns requiring medical attention.

My Jeep is disabled due to a drivetrain failure covered under Jeep’s xj1 warranty extension. The required part is on extended backorder (weeks) and Jeep is unable to provide a remedy or transportation while the vehicle is inoperable. This results in a safety hazard and unreasonable delay of repair. Power transfer unit (ptu) failure under warranty extension xj1. Vehicle is disabled and cannot be safely driven. Jeep is unable to provide the part required for repair, resulting in an unreasonable delay of remedy.

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My vehicle is under an open safety recall 01c involving the ptu system, and there has been no remedy available for nearly a year. This defect caused a dangerous and sudden loss of acceleration while I was driving, and the manufacturer has still provided no fix, and no support through the dealership. The incident occurred when I was stopped at a red light. When the light turned green,I pressed the gas and the vehicle immediately made a loud grinding/shaking noise, shuddered violently, and lost all propulsion. The car would barely move. I was extremely lucky that there was a parking lot directly next to the intersection, and with the tiny amount of movement left,I was able to coast into it. If this failure had happened anywhere else—on a highway, in the middle of an intersection, or without a place to pull off—I could have been rear-ended or caused a collision. My safety was put at immediate risk due to this recall defect. I contacted the dealership, but they stated they could not repair the vehicle because Jeep/stellantis had not released a remedy, parts, or service procedure for the recall. I was told multiple times that there was nothing they could do until Jeep provided a fix. After the breakdown, an independent shop confirmed the ptu failure, since the dealer still had no ability to repair it. All failed components and documentation are available for inspection. I lost use of my vehicle and was forced to take safety into my own hands. When I submitted reimbursement documentation to Jeep customer care, they denied it because the repair was not done at a certified dealer and did not use mopar parts—even though no certified repair or mopar parts exist for this recall. This leaves me without a safe vehicle, without a remedy, and without support. I am requesting NHTSA intervention due to the ongoing safety risk and the manufacturer’s failure to provide a timely fix and proper reimbursement for their admitted issue with the vehicle.

The vehicle suddenly started showing parking brake, traction, abs, and check engine lights after being started. Earlier in the day, I had also started the vehicle but cancelled the errands and returned to start it later when the dashboard and warning lights came on. Putting it in reverse, the steering was stiff as if in neutral. Never left the driveway as I wasn't taking a chance in steering or braking. The battery is less than a year old. This is the second time this has happened.

Driving from pittsburgh to philadelphia, then to DC, then va, power steering service show up and caused my Jeep hard to turning. Completely unexpected. I just got them 2 month ago.

Steering powering went out. Dealerships said power steering was blown.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at approximately 30 mph, the "steering wheel with an exclamation mark" was displayed. The contact stated that the steering wheel was difficult to turn to the left or right. The contact pulled over and turned off, and restarted the vehicle; however the steering function failed to respond as needed. The vehicle was left on the side of the road. The contact had not taken the vehicle to a local dealer. The contact stated that a mobile mechanic went to the vehicle; however, the mechanic was unable to retrieve a fault code with a handheld scanner. The mechanic advised the contact that there was a recall associated with the steering for the make and model. The vehicle was not repaired. The contact researched online and related the failure to NHTSA campaign number: 19v637000 (steering); however, the VIN was not included in the recall. The contact called a local dealer, and it was confirmed that the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was 35,088.

Rear tires locked up in reverse. While in gear they lock up randomly. Car shut off and broke down while driving on expressway and lost control. No accident but could’ve been bad. 4x4 light on says svc. Mechanic says shows signs of new safety recall 02c? talked to Jeep dealership and they weren’t aware of such recall on this model. Need help on who to contact and what to do.

During certain temperatures my cars emergency brake light will come on, engine light the abs light all at once and the steering wheel will stiff up this used to happen to my 2004 Jeep grand Cherokee now it’s with my new 2019 Jeep laredo.

Am concerned about theses vehicles even being on the roadways with no resolution to the safety recall being resolved. Reported in Jan 2025, no resolution yet. For 8 months? "parts are not available". It appears by documentation that if you are in the states you can get a dealer to check via software to detect and monitor for excessive wear within a ptu. If ptu failure is confirmed by software, fca us will replace the ptu for all impacted customers experiencing messaging related to the defect to replace the ptu. Warranty extension terms and unlimited years/unlimited mileage. Why can we not check the vehicle out at a canadian dealer to confirm what we are potentially driving down our busy highways?.

Vehicle has a known safety bulletin out from stellantis for the ptu but this model does not fall under it. I am having issues with the ptu and concerns with safety of driving and others. Will need repaired. Frustration that my certain subsection of this model is not covered under the safety bulletin despite known problems and significant safety risk.

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I’m having power steering issues , when I start my vehicle the power steering light comes on and my steering wheel locks up.

Ptu needs to be replaced after less than 55k miles. Several recalls issued, but VIN is not included, but meets every "check box" for recall.

Delamination of the display can have settings that affect the way the vehicle physically brakes and steers that are configured via the uconnect system. Needs replaced.

While idling, especially at red lights or in park, my 2019 Jeep Cherokee vibrates noticeably. This happens almost daily, and the vibrations are felt throughout the cabin, particularly through the steering wheel and seat, and has caused my phone to fall off its mount while driving. The issue has been consistent and now appears to interfere with the auto start-stop feature. On several occasions, the vehicle has struggled to restart after the engine auto-shuts off at a traffic light, raising concerns about reliability and safety. I brought the vehicle to a Jeep dealer, and I was told that because this is not a recall issue, there is nothing they can do. No warning lights or diagnostic codes were found. However, the problem persists and affects the vehicle’s comfort and function. It also poses a potential safety risk due to distraction and instability at idle. The vehicle has not been inspected by the manufacturer, police, or insurance. The component is available for inspection upon request.

The contact owns a 2019 Jeep Cherokee. The contact stated that after restarting the vehicle, the steering wheel became difficult to turn in either direction. The contact stated that the messages for the abs, traction control, and parking brake were displayed. The cause of the failures were not yet determined. The local dealer and manufacturer were not contacted. The failure mileage was 101,000.

Stalls and loss of control of vehicle.

The contact owns a 2019 Jeep Cherokee. The contact stated while reversing out of a parking space at approximately 5 mph, the vehicle lost power steering functionality. The contact used excessive amount of effort to maneuver the steering wheel. There were no warning lights illuminated. The vehicle was taken to a certified mechanic who failed to diagnose and remove the steering gear rack and pinion. The mechanic determined there was a short circuit in the electrical system for the power steering. The contact stated that the short circuit had caused the rack and pinion to burn out and fail. The mechanic then replaced the wire and the rack and pinion again. Approximately, 3 days later, while driving approximately 30 mph the failure reoccurred. The vehicle was returned to the mechanic who then brought the vehicle to the dealer who would be better equipped to repair the vehicle. The dealer diagnosed that the exhaust particulate filter (epf) connecter from the steering wheel to the battery had failed. The connector's wiring harness was replaced. The contact searched online and found related recalls under NHTSA campaign numbers: 18v524000 (electrical system) and 19v637000 (steering). The manufacturer was informed of the failure and confirmed that the VIN was not included in the recalls. The failure mileage was 87,846.

Vehicle is hard to turn since it is locked in to all wheel drive . I had northtown Jeep ( dealership) look at it and they knew what it was just after one quick ride around the building. The car has 28543 miles on it and is out of warranty. They told me that the ptu was faulty and that also caused damage to the rear differential. This vehicle from day one sounded and felt a bit (odd) but I just figured that this was normal but it wasn't until this year when leaving the driveway that it got to the point that we could not even drive the car. The dealership said it would cost roughly 6800. 00 to repair both the ptu and the differential, which I can not afford.

While driving the Jeep at any speeds, or while parked and not running, the steering has a sticking or notchy feel when the steering wheel is turned. While driving staraight, any adjustment to the steering wheel cause the vehicle to jerk/pull to one side or another. Had vehicle evaluated at repair shop where the complaint was dulicated. All electrical functions passed inspection. The shop concluded that the malfunction would be a mechanical failure in the steering gears.

While driving the car, the shifting mechanisms are not working correctly. Stalling, hard shift etc. Causing jolts, and sudden stop/start movements. I was driving in the snow when my car jolted and was unable to stop on the ice leaving me in the snow bank. Went to put it in 4wd and the 4wd wouldn’t work. Brought it to the dealer repair shop where the recall was determined as the culprit. I have waited a year for the recall with no news, updates and being unable to drive my car.

My svc4wheel is unavailable temporarily service needed is on been on since I got Jeep recently I was thrown into a ditch and wasn't able to control the Jeep due to no 4 wheel drive but my stability control is tied to that. And I believe it is part of the recent ptu recall Jeep just had from 2017-2019 Jeep Cherokee. I have exact same issue. My Jeep acts like it wants to always stall which is part of the recent recall lose of power to the power transfer unit b could become damage band stall . My Jeep has exactly same issues as that recall and I was out in a ditch due to lack of power to put it in 4 wheel drive.

Chatgpt you said: my Jeep 2019 is losing power and steering which lead em. To. Collide with a pole to stop the vehicle in was going around 30 mph and the brakes also stopped working write me a complaint answering these questions with my story what component or system failed or malfunctioned, and is it available for inspection upon request? how was your safety or the safety of others put at risk? has the problem been reproduced or confirmed by a dealer or independent service center? has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear chatgpt said: chatgpt complaint regarding vehicle malfunction – 2019 Jeep to whom it may concern, I am writing to formally report a serious safety issue with my 2019 Jeep, which resulted in a dangerous loss of control while driving. Component/system failure: while driving at approximately 30 mph, my vehicle suddenly lost power, causing both the steering and braking systems to fail simultaneously. This forced me to collide with a pole in order to stop the vehicle. I believe this may be related to the electrical system, power steering, or braking system. The vehicle is available for inspection upon request. Safety risk: this malfunction put both my safety and the safety of others at significant risk. Losing power, steering, and braking capabilities made it impossible to control the vehicle, which could have led to a severe accident involving other vehicles, pedestrians, or property. Reproduction/confirmation: at this time, I have not had the issue formally reproduced or confirmed by a dealer or independent service center, but I am seeking an inspection to determine the cause. Inspections: the vehicle has not yet been inspected by the manufacturer, police, or insurance representatives, but I am in the process of reporting this incident to all relevant s.

Steering feels shaky or loose in the rack and pinion and I saw this was a problem with this vehicle year.

My vehicle continues to sporadically lose power steering, power and braking. “4wd temporarily disabled” light keeps coming on but then goes off. I have taken to dealer and they say it doesn’t throw a code and there is nothing they can do. It’s a safety issue. Other Jeep Cherokee years and models keep getting recalled but not mine. Mine needs to be recalled. Very dangerous. Has been happening increasingly more often in last two months.

The steering rack and pinion system failed, which caused a loss of power steering while driving. The failure of the steering rack and pinion system resulted in a complete loss of steering control while I was driving on the highway at high speeds. This sudden and unexpected malfunction left me unable to steer the vehicle, putting both my safety and the safety of others on the road at immediate and extreme risk. The inability to control the vehicle could have led to a catastrophic accident, endangering not only myself but also other drivers and passengers in close proximity. This failure posed a significant threat to life and property. Yes, the problem was confirmed by an independent service center. It has not been inspected by the manufacturer, police, insurance representatives no, there were no warning lamps, messages, or other symptoms prior to the failure.

Engine off, lost power steering and brakes. Gave me an error on the dash something about not being able to shift. Have 2 kids.