Exterior Lighting Problems of Jeep Grand Cherokee - part 1

Recall 24v-838 has been open on my vehicle since November 2024. I have contacted multiple dealerships and they have no updates on when parts will be available to complete the recall. Possible issues related to the recall pose serious safety concerns.

See all problems of the 2019 Jeep Grand Cherokee 🔎.

The rear turn signal on the 2024 Jeep Grand Cherokee is very small. Following vehicles seem to have difficulty in seeing a signaled turn. This condition is exacerbated when driving into the sun. On several occasions, when attempting a left-hand turn and stopped for oncoming traffic, following vehicles have had to brake hard to avoid a rear end collision. This puts the occupants of both vehicles at risk for injury. It is unknown if this condition has been reported to the manufacturer. Because it is a design issue it is unlikely to be resolved by a dealer. The turn signal indicator in the instrument panel was functioning and a visual conformation of the functioning turn signal was made after the incident.

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What component or system failed or malfunctioned, and is it available for inspection upon request? front passenger hid headlight on 2020 Jeep Grand Cherokee summit v8, 45,000 miles. Yes how was your safety or the safety of others put at risk? went out while driving at night, making it difficult to adequately see. Has the problem been reproduced or confirmed by a dealer or independent service center? yes, it seems to be a known problem with these particular type of lights. I had a 2015 and it had the exact same issue. But before it was adequately diagnosed by the dealer, both headlights were affected and the fix was to replace the entire headlight assembly and replacement was quoted ~ $5000. I currently have the exact same model but 2020 and as of 6/18/25, it is starting to have the same issue. I called the dealer yesterday, 6/19, and was told that the lights are known not to last. If this is a "known" issue than why has Jeep continued to use the same lights putting people at risk at having headlights go out while driving???? has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? no were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no, I immediately noticed my drive was darker and visibility was difficult in the dark.

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To whom it may concern, I am writing to express my deep frustration and serious concerns regarding the repeated and dangerous failures I have experienced with the battery systems in three separate Jeep Grand Cherokee vehicles – model years 2022, 2024, and now 2025 4xe. In each case, I encountered a complete battery failure within the first 3,000 miles of the car’s life. These failures have not only rendered the vehicles completely inoperable but have completely shut down all functionality while driving, leaving me stranded on the road an outright dangerous design flaw with zero warning or alert of malfunction. At first, I considered the possibility of coincidence or simple bad luck. Now, it is evident this is a systemic and known issue that stellantis/Jeep has failed to address. It is absolutely unacceptable that a brand-new Jeep product could exhibit such a fundamental reliability defect, and even more troubling that no proactive support or acknowledgment has been provided to affected consumers like myself. This is disgraceful, inexcusable, and beneath the standards expected of any automaker, let alone one that charges a premium for its products. This situation also raises serious questions about the strategic direction the company may have taken under their former ceo, carlos tavares, whose well-documented focus on near-term cost-cutting and margin improvements appears to be manifesting in subpar quality control and dangerous engineering compromises. I demand to know what stellantis is prepared to do in response to the severe design flaw and associated safety risks with the new battery and electrical systems in their Jeep products.

I was pulling into the gas station to get some gas. I'm used to use a 2-ft drive so what I could not lift my left foot to put pressure on the brake I used my right foot. It slipped off the brake and after the accelerator and I hit a small pole stopping me from going into the gas station front door. Just could have been raised up to a work accident I had a couple weeks prior.

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Had to replace headlight then it went back out shortly after. The following week the other side went out. I looked it up and it showed that there were recalls for this problem. But am being told there is no recall on my vehicle for this.

No dome light no vanity or sunroof power but when I open the door the dome lights come on. When I shut the door n try to press the lights to turn them on they does not come on. My sunroof will not open at all also my sunroof certain will not close many Jeep owners I talk to say it a serious problem with Jeep manufacturers I just bought this 2013 Jeep Grand Cherokee 2 months ago.

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The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the low beam headlights were inoperable. The contact attempted to set the headlight knob from automatic to manual however, the low beam headlights failed to function as needed. The contact stated that the high beam headlights and running lights operated as designed. The contact had taken the vehicle to an independent mechanic who checked the fuse box and determined that the fuses for the lighting system were functioning as designed. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA campaign number: 21v950000 (exterior lighting); however, the VIN was not included. The failure mileage was approximately 77,000.

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When the lights are set on auto mode the high beams feature will not work. You push the steering column cluster switch forward to turn on high beams and it kicks it back immediately and will not turn on high beams. This is a huge safety issue. We've had to drive through wooded areas at night with elk and deer on the roads and almost been hit. Jeep needs to recall this and modify to allow high beam while using the auto headlight setting.

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 24v838000 (service brakes, hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal grinding sound. The electronic stability control (esc), traction control, and check engine warning lights were illuminated. Additionally, the brake lights illuminated while the vehicle was turned off. The vehicle was taken to the dealer; however, the vehicle was not yet diagnosed or repaired. The dealer informed the contact that parts were not yet available for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000. VIN tool confirms parts not available.

High beams only working when physically holding the handle down. Automatic high beams not working at all and won’t come on unless you turn off automatic high beams. We took it into flow Jeep in charlottesville today where they told us they had heard about this issue from others, but that Dodge Jeep had not found fix and continue to claim it works as it’s supposed to. That cannot be when you cannot get the high beams to come on without physically holding the paddle. They cut the automatic highbeams on, which now means I cannot get my highbeams to come on at all unless I physically hold the handle down. You cannot drive holding that down the entire time. The car is now not sensing when it’s evening time and changing the interior lighting, so it’s not as bright. I have to go in and physically change that. We live in the country. This is a huge safety risk. We need Jeep to fix this.

The hid headlights failed and is available for inspection. Can't drive in the dark or rain, less visible to other motorists. Yes, confirmed by dealer. No other inspections. No notices were given. My friend noticed it and we drove home from an event at night with running lights. Numerous other Jeep Grand Cherokees have the same issue and do have the recall and repair available, but for some reason the summit was overlooked and should be placed in the recall ASAP. Clearly, this is a Jeepwide problem and not limited by VIN number.

See all problems of the 2017 Jeep Grand Cherokee 🔎.

I was driving on the interstate when dark (during the evening hours). I had the headlights on via the "auto" position. Without any warning the dashboard lights and headlights shut off. This has happened on two different occasions, 11/5/2024 and 11/13/2024. After stopping, shutting off the car and restarting the lights resumed working. I have since taken the car to a Jeep dealership for repair. The dealership told me they need support from Chrysler and that I needed to contact Chrysler to set up a case. I did that on 11/21/2024. After making that initial contact Chrysler has been unresponsive.

See all problems of the 2023 Jeep Grand Cherokee 🔎.

Right front blinker burns out plus the socket burnt also, I replaced both parts around 10/25/2024 and the same thing happened. .

See all problems of the 2012 Jeep Grand Cherokee 🔎.

Automatic headlight dimmer not working. Long delay to turn on bright lights. Dangerous lack of visibility.

My low beam headlight has blown for the second time now since owning the car. This is not normal!!! there clearly must be some electrical issue and I’m past the warranty. Headlights don’t blow like that. I’ve owned cars for over 6 years and never had a headlight blow.

When headlights are in auto position the automatic high beam does not function. Driver can not override and turn headlights to high or low. Very dangerous. Limits visibility. Increases risk of collis.

Ok July 14th 1:30 pm we got into car to go to lunch started driving and smoke started coming from the headliner and smelled like burning plastic on driver side near visor, smoke filled the car we were able to roll down windows and able to stop the car. The area continued to emit smoke and area on headliner felt hot. After turing the car off the smoke/ fire continued and had to locate the battery under passenger seat to disconnect power. Extremely stressful and scary situation as we have grandchildren and an elderly mother that we care for. I called Chrysler on 7/16/2024 spoke with kayla she gave me a case number and informed me I would receive a phone call. I never got a call, so I called today 7/22/24 spoke with ash she informed me this is not under warranty and my call was sent to a survey . I called back spoke with druba she told me I can expect a call within 24-48 hours .

When I'm driving down the road my car won't shut off. I have to pull over to the side of the road turn my key completely off and take it out put it back in and start it. It takes a couple of times to get it started as I have to move the key back and forth and then it will start. I did a check engine light check. And it is saying something about a anti-theft ignition problem. My headlights stay on all the time and blink when it is shut off.

Driving home on dark, deserted roads, my brights will not click on. When I click, nothing happens. When I hold the turner back in the mode to “flash my brights”, the bright headlights will come on. I had to drive holding this back almost an hour so I could see. I had a mechanic look and he said the switch is wired to the computer, so it is not an easy fix, but will have to go to the dealership. This is a safety issue. Dealerships are far from me and expensive. I’ve never had this issue with a vehicle before, when all lights are functioning. It should be recalled and fixed by the manufacturer.

See all problems of the 2018 Jeep Grand Cherokee 🔎.

Today after I parked my 2019 Jeep Grand Cherokee and locked it I noticed my brake lights stayed illuminated. I got back in my car and confirmed that I was in park and my parking brake was on and my brake pedal did not feel stuck down in any way. I also tried turning my headlamps from auto to off. That didn’t resolve my brake light issue. I restarted it and put it in gear and drove a little and my fiancé confirmed from outside the car that even when in drive and moving without my foot on brake my brake lights stayed on. I got out and locked it again and then tried my remote start which did not function. I then decided to try drive around a little more and see if it would reset itself. Nothing changed with driving. Then after driving around I tried turning off my park sense button and the brake light went off and back to normal. Once I was parked again I retried the remote start and it worked. When I looked up this issue it sounded like symptoms of recall z48 which was repaired June 29, 2022 by my dealer. Tomorrow I will see if it happens again and if it will start and shift without brake pedal pressed as that is also related to recall z48. Could the repair for recall z48 have failed or was not done properly by my dealer? just for reference my Jeep only has 11,000 miles on it.

High beam headlamp control not equipped with auto high beams feature does not turn on the high beam headlamps when requested if the master lighting switch is set to auto headlamp position.

The computer system keeps intermittently saying the turn signal bulbs are out turning off the front signal when you want to use it. The bulbs are a bunch of led’s in the headlight and it shouldn’t turn off all of them even if one is out (they are all working properly regardless). It seems to be a fault within the computer system either inside the headlight assembly or in the car.

Uconnect screen is delaminated. Vehicle features change by themselves. Advanced electronic systems are connected through the system. Horn, lights on off by themselves.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, another driver alerted the contact that the tail lights had failed to illuminate. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA campaign number: 22v544000 (exterior lighting); however, the VIN was not included in the recall. The failure mileage was approximately 19,000.

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 22v544000 (exterior light), 21v873000 (air bags), 23v413000 (suspension) and 24v132000 (suspension, steering) however, the parts to do the recall repairs were not yet available. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

My vehicle has in cold weather no ability to clear and defrost the interior cabin of the vehicle as described in the recent recall, issued by Jeep, my VIN number was not included as part of this problem is obviously related, and the condition described in your campaign number is an exact match for the condition I experience during the winter months. While driving in boston in heavy traffic, my vehicle fogged to the point where I couldn’t see where I could pull over or if I could pull over or the vehicle in front of me fogged to the point of visibility and every window I had to put my hazard lights on and stop in the middle of traffic. I reported this to Jeep directly, they attributed it to a design defect? the most recent recall issued by Jeep left my VIN number out. With respect to the issue with the headlights activating in auto mode. My vehicle does not have high beam headlights. When the high beams are activated there’s absolutely zero change in lighting conditions and the fog lights stay engaged. Stellaris failed once again to identify all the applicable VIN numbers. What else are they failing to include as there have been four major safety recalls with my make model and year Jeep that did not include my VIN number which is disconcerting to say the least. Especially given the most recent airbag recall in the possible lack of activation. In my opinion, they are limiting this recall by guessing what production dates apply and are ignoring the vehicles that were produced immediately after or during the pandemic, which had items such as rear differential swapped out to a mechanical differential because they didn’t have the stock electronic diff in stock at the factory when the vehicle was built. A reasonable and prudent person would assume that major issues such as these would’ve been missed or overlooked when there were parts shortages as result of the pandemic and supply chain issues and not when things returned to “normal”.

Returned car for recall on 3-15-2024, 24v130,dealer performed Chrysler recall 12b,negative results. Returned to dealer on 3-20-2024,they had car from 9:30 untill 5:00 pm negative results,fault still there. Complaint no. 11578175.

This car has been worked on twice with negative results, now the dealer has told me Jeep does not want to try to repair it until further investigation. It does not comeply with fmvss no. 108 recall repair 12b wich was performed twice with negative results. I think they are avoiding the lemon law by not trying to repair it a third time. No loaner or compensation offered.

Returned to dealer for recall 12b, f. C. A. Us recall number,problem not resolved,federal motor vehicle safety standard 108 59 4.

1) the valve body-electrical 2) my car stopped in the middle of the road the while driving with my kids. When I placed car in park it would not go back in drive, but the dash kept blinking that the car was in drive. The issue prevented me from turning the car off so I had to unplug the battery to ensure the battery wouldnt die. 3)the problem has been confirmed by a dealer 4) vehicle hasnt been inspected by police or insurance rep 5)no warnings or symptoms prior to the problem.

See all problems of the 2014 Jeep Grand Cherokee 🔎.

When vehicle is operated with the head lights in auto mode the operator is unable to activate the high beam head lights with the paddle. The operator has to switch the headlights to a manual mode and then may activate the bright lights. The vehicle is not equipped with auto high beams. Vehicle was return to dealer service department. Dealer contacted Chrysler / Jeep and said this is normal and no fix is available. This is the exact same issue that was presented to NHTSA with the 2021 Jeep cherokee l and a safety recall was issued to due it violating standards. Nhtsa campaign id 21v797000; date: oct. 14, 2021 seems unsafe.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that the brake pedal failed to keep the vehicle stopped while at a stop light or stop sign, allowing the vehicle to continue to roll forward. The contact stated that the taillights failed to illuminate until manually turned on. The failure occurred intermittently. There were no warning lights illuminated. The vehicle was taken to the dealer who could not determine the cause of the failure. The contact was informed to return the vehicle to the dealer if the failure occurred again. The vehicle was not repaired. The vehicle was taken to another dealer, ron carter Chrysler Jeep Dodge ram league city (3535 gulf fwy, league city, TX 77573) however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 1,000.

High beams are not activating when enabled from the steering column. Both automatic and manual switches for the vehicles high beams do not enable the lighting in front of the car. The odometer also does not signal the high beams are active in this scenario as well.

See all problems of the 2015 Jeep Grand Cherokee 🔎.

The high beam recall was performed at the dealer,and it did not repair the problem. This is a 2024 Jeep Grand Cherokee. The car was at the dealer a second time to try to repair it ,with no success. Now Jeep refuses to let the dealer work on it a third time. This recall is for the high beams not operating when set to auto. Safety recall no. 108 s9 4. Jeep is not honoring the warranty at the risk of my safety and in breach of contract. This car was worked on March 20,2024 and still no help from Jeep,NHTSA, ftc, or attorney general. Nice work folks! I first reported the problem on 1-15-24.