Vehicle Speed Control Problems of Lexus ES350 - part 2

The contact owns a 2007 Lexus Es350. The contact stated that he was upset because he never received a letter about the recall. The contact received a recall notice two years ago and the repair was made; however, he was never notified what component they repaired. They only advised him to bring the vehicle into the dealer. The contact did not have any prior problems with his vehicle and was notified on yesterday to bring his vehicle into an authorized dealer again to be repaired. The contact asked again what needed to be fixed and the dealer replied that his vehicle was a part of the recall. After multiple questions, the dealer then said he was going to fix the accelerator. The contact feels that was very unprofessional and scheduled an appointment. He feels that he should have received something from the manufacturer in writing. The contact did not have an incident so there were no failures. The failure and current mileages were 15,794.

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Acceleration problem 2008 Lexus e350. While entering the florida turnkpike, I accelerated quickly to merge ahead of traffic. I pushed the accelerator pedal to the floor. The pedal stuck. It felt like the vehicle speed control took over. I accelerated quickly from 45mph to 85 mph. My first reaction was to hit the brake pedal. As I looked down at the accelerator before I hit the brake, it was depressed. When I hit the brake several times it released. While shaken, I continued on to my destination in miami. I was careful not to accelerate quickly. When I returned to west palm beach I took the vehicle to the Lexus dealer and informed them of the problem. The Lexus dealer indicated my vehicle was part of the recall for floor mats. The floor mats were not secured to the hooks. The floormat hook holes were behind the hooks and mats were back against the front seat supports. The mats were no where near the brake pedal or the accelerator at the time of the incident or when I arrived at the Lexus dealership. The service manager insisted the problem occurred due to the floor mats. I disagreed knowing the position of the mats when the incident occurred and the reaction of the vehicle. The dealership replaced the recalled floormats. My complaint is they denied there is a problem with the vehicle speed control and insisted it was a problem with the floor mats. I have a difficult time understanding why they are not also checking the vehicle speed control software. While this is the only occurrence of this type of incident since I have owned the vehicle, I now have a very uneasy feeling about accelerating quickly. Since I have owned the car, there have been very few times I accelerated quickly. I don't feel my concern or complaint has been properly addressed. There was never any indication from the Lexus dealer that they looked any further than the floormats to solve the problem. The dealership is Lexus of west palm beach. Please advise.

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Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6) Lexus Es350, 2007; 16,800 miles; VIN: [xxx] on February 2nd, 2010, I was driving above referenced car, with only about 16,800 miles driven on it, barely at 20 mph on a side street and our Lexus accelerated on its own, brakes failed and the car skidded and hit the pavement of a sidewalk. I took the car to the Lexus of rockville (301 762 9009) and they said although most repairs are covered under the warranty, a few are not. They initially quoted me my share of the cost to about $250 with which I agreed. Subsequently they called me and told me that my bill will be about $2300 in addition to the costs covered by the warranty. Please verify that these costs are legitimate and please re-determine why will they not release my car for a second opinion? being in doubt, I asked for the car back for taking it to another dealer, but they will not give back to me my own car (they said due to safety reasons) and coerced me into paying a bill of $2199. 36 (invoice #882736), which contained almost $1800 in labor cost and the balance in parts. Please look into this incidence and the attached invoice very thoroughly. It was a manufacturing defect that the car accelerated on its own, brakes failed and the car skidded and hit the pavement. It was none of my fault and the car is still under 7 year warranty. Lexus should fully and completely reimburse me for repairs and injuries (to my right wrist). As a civic and humanitarian duty, I also urge you to please consider a recall, so that others will not be injured more seriously.

Reference: my 2007 Lexus ES 350 on the recall for floor mats and pedal of the accelerator. Incident happened 2/1/10 12 pm est place: ashland, OH 44805 bill harris gm dealership I pulled into the parking lot of the gm dealership and all of a sudden my Lexus Es350 (2007)accelerated so high that I thought it would go through the plate glass window of the dealership. I stood on the brakes and got the car into neutral. It rocked back and forth after I put it into neutral with people watching this happen. They thought that I was going through the plate glass window into the showroom. The witnesses at bill harris dealership, and other people saw me and the mess I was in with the Lexus. The car was towed to germain Lexus of easton in columbus, OH by Lexus ,per supervisor of service specialists. She told me to rent a vehicle and pay for it myself up to 50. 00 per day. It will be 2 weeks until I get my money back for the rental,if I furnished a proof of rental and send it to fax to her attention. I talked with customer service rep in service at the Lexus dealership in columbus. She told me to "get in line since there are a lot of people with the same problem with the mats. " I did not have the mats in the car. My husband, an automotive engineer, took the mats out of the car when we got the letter from Lexus about the mats and the pedal on our Lexus in which they would send us another letter when the time came for the fix in April 2010!!!! how could it be the mats or the pedal since there were not any mats in the car. I did not have my foot on the pedal since I was coasting to the parking spot when the engine went "crazy".

2008 Lexus 350 with acceleration problem not yet discussed by Toyota. . Sometimes at a full stop or at slow speeds it automatically accelerates.

2008 Lexus 350 unexpected acceleration. Moving slow in parking lot pulling into parking space. Light pressure on brake. Engine went to high rpm car accelerated pushed hard on brake, put in neutral. Engine went back to idle. My bumper hit unoccupied parked car in front of me. Dealer denies anything wrong.

The contact owns a 2008,Lexus Es350. He stated while pulling into a parking space at speeds of less than 10 mph, the vehicle lunged forward and began to accelerate. The contact attempted to depress the brake pedal to no avail. The vehicle crashed into a tree. The frontal airbags deployed and caused minor injuries to the contact's face. The bottom airbags also deployed and caused injuries to the legs of both the driver and passenger of the vehicle. The police arrived at the scene of the crash and a police report was filed. The failure and current mileages were under 14,000. Updated 2/26/10 updated 09/07/jb.

The contact owns a 2008 Lexus ES 350. While driving approximately 55 mph the vehicle began to accelerate without intention. After repeated brake application, the vehicle started to decelerate. The vehicle was in the process of being taken to an authorized dealer for diagnostic testing. The failure and current mileages were 19,000. The vehicle identification number was unavailable.

The contact owns a 2009 Lexus Es350. At a stop sign he slightly released the brake and slightly pressed the accelerator pedal, but the vehicle had suddenly lurched forward. He was able to safely avoid a crash. The vehicle has not been diagnosed by the dealership. The current and failure mileages were 8780.

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The contact owns a 2007 Lexus Es350. After shifting the vehicle into park, the engine had begun to rev. The vehicle was taken to the dealership for inspection. Since the technician could not duplicate the failure, they could not provide a remedy. The current and failure mileages were 35308. Updated 11/23/09 updated 11/24/09.

Faulty accelerator on 2007 ES 350. Vehicle sped up with foot off the accelerator. Only one occurrence. Was able to use break to slow down vehicle. Accelerator finally stopped. Immediately checked floor mats which were secured and hooked.

The contact owns a 2007 Lexus Es350. The floor-mats shifted under the accelerated pedal; which caused the vehicle to accelerate from 45 to 55 mph. The dealer was notified, and a technician stated that if they could duplicate the failure, they could not provide a remedy. The failure mileage was 45,000 .

The contact owns a 2008 Lexus Es350. While driving 10 mph and merging into traffic the vehicle drifted to the right. Within minutes, the vehicle surged forward out of control and as the contact tried to depress the brakes, the vehicle crashed onto the train tracks. The air bags did not deploy. The passenger sustained injuries and was taken to the hospital. The police arrived and a police report was filed. The vehicle was destroyed. The insurance company inspected the vehicle. The contacts insurance also increased as a result of the failure which resulted in a crash. The manufacturer was not contacted. The failure mileage was 5500.

The contact owns a 2008 Lexus Es350. When she attempted to merge into traffic at approximately 10 mph the vehicle drifted, hit the curb and accelerated out of control. The vehicle came to a complete stop when it crashed into a rail road parking lot fence. She received injuries to her chest. The connecticut police report 2009-015560 was filed. The insurance company declared that the vehicle was destroyed. Updated 05/04/2010. Updated 07/16/jb.

The contact leased a 2009 Lexus Es350. While driving approximately 35 to 40 mph on the highway, the vehicle accelerated 80 to 90 mph. He attempted to engage the brake pedal and the emergency brake to stop the vehicle and was unsuccessful. He also pressed the on/off button, shift the vehicle in reverse and was unable to stop the vehicle. He was able to drive with minimal control to an emergency lane where he was able to shift the vehicle into reverse then immediately to park; however, the transmission began smoking and the vehicle slowed down. The contact drove the vehicle to his residence. He was also able to drive the vehicle to the dealer and expects them to allow him to return the vehicle. The service director stated that the failure was caused by the floor mats and that the hooks were never installed in the vehicle. The manufacturer provided no assistance. The current mileage was approximately 11,900 and the failure mileage was also approximately 11,890.

My wife and I experienced an uncontrollable runaway of our new (3 weeks old and less than 200 miles) Lexus ES-350 car on 09/27/2009. The car was totaled. At time, both police and ambulance were called. And we were sent to the nearby shady grove hospital for checkup and treatments. Initially, I thought it could be because I mistakenly pressed the gas pedal, instead of the brake, when I tried to slow down the car preparing to make a left-hand turn onto rt. 28. Now, after I read all the recent Toyota/Lexus accident news reports, which specifically involved the Lexus ES series, I begin to belief it wasn't the case. And in fact, it was an uncontrollable runaway car, at the time. Because otherwise I would have naturally slowed down the car at the intersection and prepared to make the turn. Therefore, I shouldn't be the one who contributed to the accident; also considering the following:(1) I'm an experienced driver, and have driven all kind of brand and sizes of cars, and under various weather and road conditions since 1962; (2) the accident happened on the great sceneca hwy in gaithersburg. I've been living in this specific area since 1974; and going through all the community changes and expansions, including new road structures, and traffic patterns; (3) I've a superior driving record; and a 20/20 vision.

The contact owns a 2010 Lexus Es350. The contact stated that it took the vehicle three to four minutes to slow down when he took his foot off the accelerator pedal. The failure occurred at any speed. The vehicle was taken to an authorized dealer where the contact was told that there was nothing wrong. The contact also stated that the navigation system did not function properly. The failure mileage was 0 and the current mileage was approximately 15,600. Updated 01/31/11 updated 02/03/11 updated 02/14/11.

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Our 2007 Lexus ES 350 abruptly and wildly accelerated while my wife was driving on the freeway. She stood on the brakes and depressed the parking brake while moving into the slow lane and took the next exit ramp. The car finally slowed somewhat before rear ending a stopped car. Fortunately, no one was hurt. The car was towed to the Lexus dealer. Their diagnostic computer system did not "call out" any problems. They immediately blamed the floor mats. However, the floor mats were two inches away from the gas pedal. They then tried to brush me off by asking me where I wanted the car towed to get body work performed. I refused and escalated to Lexus USA. They are now trying to determine if they can find a problem. This reminds me of the Audi acceleration problem and warrants an complete and full investigation. The internet is full of unintentional acceleration problems with the 2007 Lexus ES 350. I keep thinking that the 2007 model is the first of the new ES body styles and there is something terribly wrong.

The contact owns a 2008 Lexus Es350. While parking the vehicle the accelerator pedal extended to the floor while having his foot was on the brake pedal and accelerated over a curb and hit a restaurants wall. There were no injuries. The police was notified and they didn't provide a report. The vehicle was towed to a Lexus dealer, diagnosed and they didn't tell him what caused the acceleration. The front end was repaired by the insurance company. The failure mileage was 7000. The current mileage was 9000.

The contact owns a 2007 Lexus Es350. The contact stated that the vehicle accelerates without warning. She stated that the engine made a squealing noise when she pressed the push to start button. She depressed the brake pedal, placed the vehicle into reverse, and the vehicle sped up and would not stop. She depressed the brake pedal with all of her strength, but the vehicle would not stop. It finally came to a stop when it struck the side of a garage. The contact was bruised and startled. A police report was filed. The speed was unknown. The failure mileage was 39,000.

My 2007 Lexus ES 350 accelerated on its own while driving on an IL highway. Earlier that day one or two warning lights appeared and I called the Lexus service dept. A few questions were asked by the reception operator and I was told the car was safe to drive. On my return home, the acceleration happened. My brakes did not slow the car down. I put the car in neutral while pressing the brakes and was able to get out of the traffic lane onto the shoulder. The car finally came to a stop and I turned off the engine, called aaa, and was towed to the nearest Lexus dealer. At the service dept I was told it was my floor mat and the mat was replaced. This did not seem a likely explanation because the gas pedal had simply locked and accelerated on its own. My brakes were checked and it was determined I needed new rear brakes which was not a surprise since it seemed like I was 'killing' them in my attempt to control and slow down the car. The mats were to have been exchanged earlier when the car was taken in for service appt but somehow that was neglected by a different Lexus dealer.

I had stopped for gas midpoint in a 10 hour drive. After completing my stop, I accessed interstate 40 e from the entrance ramp at which point there was a sudden independent increase surge in speed by the car and not me. I would liken it to the surge one experiences when the car is on auto control and it is adjusting to go up a steep incline. I remember feeling like the car was possessed-it had a mind of it's own. I did have the clear all weather mats in my car, which was purchased through Lexus. Since I was on the interstate and there wasn't a lot of traffic I didn't feel panicky. I tried tapping on the brake a couple of times and this didn't slow me down. I remember looking at my console trying to see what gear I was in which was indeed drive and then attempting to look at the accelerator. Because I'm short, and my seat is pretty far forward in order for my feet to reach the accelerator I didn't have a clear view of it. As quickly as it started it stopped without any help from me. I pulled over to take a look at the floor mat to see if it had slid and it had not. The all weather mat has been removed and Lexus has shortened the accelerator pedal as well as installed the new override software on my car. I have not had any further incidents of unexplainable acceleration since that one incident.

The contact owns a 2008 Lexus Es350. While driving 60 mph, the vehicle began to decelerate as she depressed the accelerator pedal it responded normally. The vehicle was taken to the dealer who performed a diagnostic test, drove the vehicle, and was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not contacted. The failure and current mileages were 29,000.

June 9, 2009 my 2007 ES 350 Lexus took off with me reaching a frightening speed of 95 miles an hr when I reached the mat under my right knee and yanked the carpet and at last freed the gas and brake pedal. I know the where both involved as I hit the brakes to no avail as the speed became frightening and keeping it on the road was a miracle. I think it is unacceptable that I did not receive any recall notice for almost 4 most after this incident.

While driving on i10 in CA, my mother accelerated to pass a truck and when she eased up on the accelerator nothing happened. In fact, she started to accelerate. She tried to brake and put the emergency brake on and she kept going in excess of 90 mph. She drove through a rest area but was unable to stop. Finally she hit the gas pedal again and that did it - she finally had control and slowed way down. She did so much damage to the engine while trying to get it to stop that cathedral city Lexus replaced the whole engine. She was told the problem was caused by her all weather floor mat. She was not aware of any recall on floor mats nor had tustin Lexus, who always services her car, ever said anything to her and the mats have been in the car since she purchased it.

While sitting at a red light with my foot on the brake, the engine speed increased from idle without touching the accelerator pedal. I slammed my foot down on the accelerator a few times thinking it was lodged. It depressed and returned to position without sticking. After approx. Five or more seconds the engine speed returned to idle on its own. I shut off the vehicle and restarted it. The problem hasn't occurred since - knock on wood. The speed increase was not minor as one would expect from the air conditioning turning on - the engine speed was several thousand rpm's but did not red-line.

There is a safety recall out for the 2007 Lexus ES 350 in respect to all weather floor mats potentially causing a jammed accelerator (NHTSA action # ea07010). The recall was initiated in sept. 2007. The last report filed by Lexus with your office indicated that there were over 32,000 owners out of 55,000 that they were unable to contact. My vehicle was taken in for servicing at the local Lexus dealer by the previous owner in Aug. 2008 and the defective mat was in place. When I purchased this vehicle in January of this year, I immediately called this same dealer to have my name indicated as the owner of record. I specifically asked if I had to do anything else for recall notification etc. And was told no. Last week my wife experienced the jammed accelerator due to the faulty mat and was extremely fortunate that she was able to bring a runaway vehicle doing 80 or 90 mph to a stop without an accident. I called the Lexus dealer immediately after the incident and was told about the mat problem but not about a recall. I found out about the recall from your website. I also went to the national website for Lexus and found that I was not registered as the owner and so I registered. I later called the local Lexus dealer to see about the recall and the person said" you are listed in the national list, I am surprised some one took the time". (in reality that someone was me , not anyone at the dealership) my problem with the mat has been taken care of by the local dealer after I asked about the recall, but this isn't much help to all the others out there driving around with these faulty mats. According to your website, one person has died and several have been injured. . . . . . . So far.

Entered parking lot at foothill center, pulled up to curb, suddenly was catapulted very fast over curb, up small dirt grade, into a perimeter electric fence. The dirt under the car and downed fence kept the car from going into a deep ravine. Hit off button, stepped on brake. Car was pulled back into parking lot.

On Sunday August 31st, I left a departmental picnic at a colleague's house around 8:30 at night to go home to kent ohio. I left early because I wanted to get home before it gets to dark. I entered the I 76 ramp at the lake milton/newton falls entry. After driving perhaps around 35-40 mph hour on the ramp I started to accelerate to enter the highway. Suddenly I felt the car accelerated by itself, I put my foot on the brake making the assumption that I may have stepped on the gas pedal to much. However, the car continued to accelerating reaching 80-85 mph. I was getting closer to cars in front of me. The car accelerated very fast and I put my foot on the brake to slow the car down. The speed continued to be excessive in spite of me trying to break the speed. I thought at first that the brakes did not work, but noticed immediately that this was not the case. I was still moving 80-85 mph. Trying to avoid cars in front of me. I put my breakdown light on to warn other drivers. I managed to drive over to the shoulder, trying to avoid hitting anything. I put my foot down on the brake and kept it on the brake to slow the car down. I was able to get the speed down to 40mph with my foot continuously on the brake. I tried to let my foot go but the car immediately speeded up again. I managed to put my car into neutral and than in park, the car slowly came to a hold. The brakes smelled and smoked. It was getting rapidly dark and I was scared and in a state of shock, but also relieved to be alive. At that time a state trooper stopped and I told him what happen. He called a towing truck and put red flares up to keep me safe on the highway in the dark. He pointed out to me that I was on mile marker 5. 3 on I 76. I had to wait about 30 minutes until the tow truck arrived. The driver told me that my brakes were still very hot.

The contact had a company leased 2007 Lexus Es350. While driving approximately 30 mph, the vehicle suddenly began to accelerate on its own. The contact crashed into the preceding vehicle. The vehicle was towed to the dealer for a diagnosis and an investigation. The contact sustained injuries to her knees. Minnesota highway patrol filed report number uss04311. The failure mileage was 9,552. Updated 05/29/08. Updated 05/29/08.

The contact was given a 2008 Lexus Es350 as a loaner while her vehicle was being repaired. While depressing the accelerator pedal, the vehicle began to abruptly accelerate to 60 mph. She attempted to slow the vehicle down and the vehicle would not stop or decelerate. The vehicle struck a large piece of cement and caused the oil pan to detach. Oil began to pour from the vehicle. The dealer was unable to determine the cause of the failure. The current mileage is 12,000. Updated 05/05/08 the consumer was injured. Updated.

The contact owns a 2008 Lexus Es350. On March 27, 2008, while driving 5 mph, the contact heard a high pitched sound coming from the engine. A second later, she heard a roaring noise like that of a rocket ship coming from the engine. The vehicle immediately accelerated on its own and stopped when it crashed into a tree. The vehicle is currently at the collision shop. The insurance company did not provide a report for the cause of the failure. The contact sustained serious injuries to her legs. A police report was filed. The failure mileage was 4,242. Consumer sent in additional information on 06/26/08. The repair shop stated the cause of the crash was the electronic wire accelerator. Updated 06/26/08.

We purchased a new Lexus ES 350 18 month ago. They sent us a recall on the floor mats about how they would cause vehicle to take off. Well we do not have the mats that they are talking about and as of Friday our vehicle will just take off on it own. Its at the dealer again for the at lease 5th time and they can not fix it. My wife does not feel safe because of this. We have contacted Lexus and they have not gotten back to us yet. Can you help us with what we should do in this matter. We are afraid for our safety. Please note each time its at the dealer its there for a week and they say that its fixed. They have put in new transmission, computer etc. Last time they even had someone from Lexus work on the computer. So thats were we are. We are hoping that Lexus calls us Monday to tell what they are going to do. Maybe they will give us a new car that works right. With any luck we will not have to drive this one again. Please let us know if we should get a lawyer or can you help us. Thanks for your time. Phil derby.

Uncontrollable vehicle acceleration while pulling into parking space at approx 1 mph. Vehicle was unable to be stopped with full brake application. Vehicle struck building, bounced backward, struck another vehicle and ended up backward on top of a snow bank. Extensive damage to vehicle front, side ,rear and undercarriage. Due to snow conditions, vehicle control problems compounded. Prior to repair, vehicle was inspected by Lexus "legal representative. Vehicle was repaired by Lexus dealer. Lexus corporation issued 2 letters stating that they found nothing wrong with vehicle. Operator error was not cited as cause. Lexus corporation will not release details of vehicle inspection citing proprietary right.

When I let up on the gas and then step on the gas pedal to continue the car lurches. This happens on a random basis and I have reported this to Lexus several times since I have owned the car but they tell me if it does not do it while they are test driving there is nothing they can do. They say everything checks out ok and there are no error codes showing on the computer. I have told them it is either the transmission or whatever controls the gas pedal and they don't seem to be concerned. In my opinion there is definitely something wrong somewhere.