Sun/moon Roof Assembly Problems of Mercedes Benz E350

The contact owns a 2014 mercedes-benz E350. The contact stated that while operating the vehicle, there was a loud creaking sound coming from the sunroof. The vehicle was taken to the local dealer, who diagnosed that the sunroof bolts had become unsecured and needed to be tightened. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in the extended warranty coverage related to the failure. The failure mileage was 50,000.

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The contact owns a 2008 mercedes-benz E350. The contact stated that the vehicle was recently repaired under NHTSA campaign number: 19v918000 (visibility). The contact stated that the sunroof was working prior to the recall repair. After the recall repair, the contact opened the sunroof to check the operation of the sunroof; however, the sunroof failed to close as needed. The vehicle was taken back to the dealer and the sunroof was manually closed and the contact was informed that the sunroof should not be opened. The sunroof was not repaired. The contact called the dealer several times but was unable to speak with the service manager. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 86,876.

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The contact owns a 2013 mercedes-benz E350. The contact stated that the panoramic sunroof was making a crackling sound as if it was about to fracture. The contact was concerned that the sunroof glass might fracture with impact with passengers seated inside the vehicle. The dealer was contacted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

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The owns a 2015 mercedes-benz E350. The contact stated while driving at various speeds, the vehicle made abnormally loud cracking sounds. The contact stated that the failure mostly occurred while turning, driving over a bump in the roadway, and while driving on a steep roadway. An independent mechanic inspected the vehicle and determined that the abnormal sound was coming from the sunroof. The vehicle was not repaired. The contact related the failure to an unknown recall. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 112,000.

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The contact owns a 2008 mercedes-benz E350. The contact stated while driving at various speeds on a bumpy road surface, the sunroof shuddered. The contact also stated that the sunroof failed to open. Additionally, the contact stated while driving 40-45 mph and depressing the brake pedal, the pedal went to the floorboard, and the vehicle failed to respond. The brake fluid level message was displayed. The contact stated that she swerved to the left lane to avoid crashing into another vehicle. The contact then made a left turn and continually depressed the brake pedal until the vehicle stopped. The contact then drove 20-25 mph to the residence. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake line was corroded, causing the brake fluid to leak. The mechanic added brake fluid to the vehicle; however, the failure recurred while the contact was driving back to the residence. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the dealer for a diagnostic test. The failure mileage was approximately 106,000.

The contact owns a 2020 Mercedes Benz E350. The contact stated that while driving at 60 mph, she heard a gun-shot like sound emit from the vehicle as glass shattered from the vehicle's panoramic sun roof. The contact immediate pulled over as herself, her husband, and her dog suffered minor injuries from the glass shard from the sun roof. The contact managed to clean out the vehicle, used cardboard to tape up the sunroof, and drove the vehicle to her destination. The contact then drove the vehicle to the dealer where she was given an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 48,000.

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The contact owns a 2014 mercedes-benz E350. The contact stated that while driving at an undisclosed speed, the sunroof made abnormal creaking noises while it was closed. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to file a complaint with NHTSA. The failure mileage was approximately 65,000.

The contact owns a 2013 mercedes-benz E350. The contact stated while his wife was driving 55 mph, the sunroof sliding door detached and fell on her right shoulder and head. The driver sustained headaches for a couple of days but did not sought medical attention. The contact took the vehicle to a local dealer, where it was diagnosed with needing the airflow panel to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 82,000.

The contact owns a 2006 mercedes-benz E350. The contact stated that while driving 70 mph, the sun roof detached without warning. The vehicle was driven to new country motor cars (1 weston st, hartford, CT 06120) where the sun roof was inspected. The vehicle was not repaired. The contact referenced NHTSA campaign number: 19v918000 (visibility) as a possible solution to the failure however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 94,000.

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The contact owns a 2015 mercedes-benz E350. The contact stated that while driving over a bump in the roadway, a popping sound was heard coming from the panoramic roof. The vehicle was taken to napleton autowerks of indiana located at 1349 indianapolis blvd, schererville, in 46375, where the wheels were balanced and the brakes checked however, the failure recurred and became worse. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 63,000.

The contact owns a 2007 Mercedes Benz E350. The contact stated while seated in the vehicle the sunroof button was pressed to open the sunroof however the sunroof collapsed inwards. The contact took the vehicle to (mercedes-benz of south mississippi,11619 bobby eleuterius blvd, d'iberville, ms 39540) however, the vehicle was not diagnosed. The vehicle was repaired. The vehicle was included in NHTSA campaign number: 19v918000 (visibility). The manufacturer was not notified of the failure. The failure mileage was 31,941.

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The contact owns a 2006 mercedes-benz E350. The contact received notification of NHTSA campaign number: 19v918000 (visibility) however, the part to do the recall repair was not yet available. The contact called an unknown mercedes-benz dealer located in little rock arkansas and it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and was not able to confirm when parts would be available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2009 mercedes-benz E350. The contact received notification of NHTSA campaign number: 19v918000 (visibility) however, the part to do the recall repair was unavailable. Fields motorcars (4141 n florida Ave, lakeland, FL 33805, (863) 688-8111) was contacted by phone and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact attempted to inform the manufacturer of the issue, however, the answering service stated that due to emergency testing they were unable to answer inbound calls. The contact stated that there was an abnormal sound coming from the sunroof and that the sunroof seal allowed air to enter the vehicle with the sunroof closed. The approximate failure mileage was 150,000. VIN tool confirms parts not available.

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The contact owns a 2008 mercedes-benz E350. The contact stated that there was an abnormal scraping sound heard when the passenger's side front window was rolled up or down. The contact stated that water leaked into the vehicle from the sunroof. The contact received notification of NHTSA campaign number: 19v918000 (visibility) however, the part to do the recall repair was unavailable. Crown eurocars (8302 us hwy 19 n, pinellas park, FL 33781) was contacted and confirmed that parts were not available for the recall repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 38,000. VIN tool confirms parts not available.