Visibility Problems of Mercedes Benz E350

The contact owns a 2008 mercedes-benz e-350. The contact received notification of NHTSA campaign number: 19v918000 (visibility). The vehicle was taken to the dealer. The contact informed the dealer that the sunroof had not been used in 10 years. In addition, the contact informed the dealer of an issue while attempting to close the sunroof ten years ago. The vehicle was not inspected, and the dealer declined the recall repair. The contact was informed that if the recall repair was performed and the sunroof fractured, the vehicle owner would be responsible for the repair. The contact was unsure if the previous sunroof issue was with the vehicle or a previous vehicle that the contact had owned. The manufacturer was contacted, and a case was filed. The contact was advised to take the vehicle to an alternate dealer for assistance. The vehicle was not repaired. The failure mileage was unavailable.

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The contact owns a 2013 mercedes-benz E350. The contact stated that after taking the vehicle through a car wash, water started leaking into the vehicle from around the sunroof frame. The vehicle was not taken to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to NHTSA campaign number: 24v874000 (visibility); however, neither the VIN nor the model year was included. The manufacturer was not informed of the failure. The failure mileage was approximately 91,000.

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The contact's son owns a 2006 mercedes-benz E350. The contact stated that while his son was driving at an undisclosed speed, the sunroof detached and shattered on the roadway. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 19v918000 (visibility) and 22v954000 (visibility); however, the VIN was included in the recalls, but the vehicle had been repaired in 2023 and 2025. The manufacturer was not notified of the failure. The failure mileage was 97,900.

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The contact owns a 2007 mercedes-benz E350. The contact received notification of NHTSA campaign number: 19v918000 (visibility); and would like to be removed from the recall distribution list. The local dealer and manufacturer were contacted and referred the contact to the nhsta hotline for assistance.

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The contact owns a 2008 mercedes-benz E350. The contact stated that after parking the vehicle overnight, the vehicle failed to start the following morning. The contact was able to jumpstart the vehicle. The vehicle was taken to combels customs - collision repair, auto body shop, where the alternator and the battery were replaced; however, the failure persisted. The contact stated that the speedometer, the clock, and the infotainment system were inoperable. Additionally, the contact stated while driving at various speeds and turning, there was an abnormal knocking sound coming from the rear suspension, and the vehicle was swaying. The contact stated that after opening the sunroof, the sunroof failed to close as needed. The contact was able to close the sunroof manually with assistance. The contact related the failure to NHTSA campaign numbers: 08v303000 (electrical system), 24v874000 (visibility) and 12v264000 (suspension). The dealer was notified of the failure and informed the contact the VIN was not included in the recalls. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 116,000.

The contact owns a 2013 mercedes-benz E350. The contact stated while driving at undisclosed speeds, the front end of the panoramic sunroof allowed water to leak into the vehicle during inclement weather. The local dealer was contacted, and the contact was informed that the VIN was not under recall. The vehicle was not diagnosed or repaired. Upon further research, the contact related the failure to NHTSA campaign numbers: 19v918000 (visibility) and 21v197000 (structure); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2008 mercedes-benz e550. The contact received notification of NHTSA campaign number: 19v918000 (visibility) however, the part to do the recall repair was unavailable. The contact called w. I. Simonson mercedes-benz (1626 wilshire blvd, santa monica, CA 90403; (855) 677-2690) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2008 mercedes-benz E350. The contact received notification of NHTSA campaign number: 19v918000 (visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2007 mercedes-benz E350. The contact stated while driving at various speeds, the sunroof detached from the vehicle and was manually reattached to the vehicle. The contact had experienced the failure several times. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 22v954000 (visibility) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 138,000.