Power Steering Failed Problems of Mercury Grand Marquis

The power steering did not feel right to me so I took it to triangle service center, 177 boston rd, chelmsford. They inspected the power steering system and the intermediate (lower) shaft was binding and needed replacement. However, because of the Ford recall for 2005-2011 Ford vehicles, I can not get parts. I called Ford and went to the drum hill dealership in lowell but since the 2004 Mercury Grand Marquis are not in the recall, I have no recourse. This is the same part that NHTSA investigated and called for a recall on the 2005-2011 Ford vehicles. I believe the 2004 vehicles should be included in the recall as it is the same part in the power steering shaft that has failed in the 2004 that fails in the 2005-2011 models.

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The contact owns a 2006 Mercury Grand Marquis. The contact stated that while driving 65 mph, the power steering assist failed without warning. The contact was unable to control the vehicle and lightly crashed into a guard rail. The contact was not injured. The contact stated that he had received notification of NHTSA campaign number: 13v385000 (steering) but was unable to have the vehicle remedied because the parts needed to complete the recall service were not readily available. The manufacturer was notified of the incident. The failure mileage was 20,000.

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The contact owns a 2004 Mercury Grand Marquis. While driving various speeds, the power steering failed and the steering wheel became difficult to turn. The dealer stated that the power steering driveshaft was defective and needed to be replaced. The vehicle was not repaired and the manufacturer was not notified. The failure mileage was 110,000. Updated 8/22/cn.

The contact owns a 2008 Mercury Grand Marquis. The contact stated that while driving approximately 5 mph and attempting a left turn, a loud abnormal noise was heard from the vehicle as the power steering assist failed. The contact lost steering control of the vehicle and crashed into a ditch, causing the air bags to deploy. The contact sustained injuries to the left hip and right leg. A police report was filed of the incident. The vehicle was towed to an independent mechanic, who diagnosed that the vehicle was destroyed and could not be repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 47,000.

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The contact owns a 2004 Mercury Grand Marquis. When backing up at 10 mph, the contact noticed that the steering was very stiff and difficult to maneuver. The contact was able to drive the vehicle to his destination, but the failure continued. When he reached his destination, the contact noticed that the power steering fluid was low. He refilled the power steering fluid and the failure improved. One month later, the contact noticed that the steering became stiff and difficult to maneuver again. He called the manufacturer and was informed to have the vehicle inspected by the dealer. The vehicle was taken to the dealer, but when he was informed of a fee to flush out the power steering fluid due to possible dirt build-up, the contact refused to have the vehicle repaired. He feels that he should not have to pay and the dealer or manufacturer should cover the expenses. The failure mileage was 19,970 and current mileage was 20,200. Updated 04/17/09. The consumer was informed the problem was due to wear and tear. Updated 04/21/09.