Hatchback/liftgate Hinge Problems of Mercury Mountaineer - part 1

The contact owns a 2005 Mercury Mountaineer. After parking the vehicle, the contact noticed the liftgate window hanging off the hinges. The vehicle was not taken to a dealer or diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 110,000.

See all problems of the 2005 Mercury Mountaineer 🔎.

The contact owns a 2004 Mercury Mountaineer. While the vehicle was parked, the rear liftgate glass strut disengaged and the glass detached from the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 107,000.

See all problems of the 2004 Mercury Mountaineer 🔎.

As I went to shut the back lift gate window hatch, the hinge broke leaving the window to fall. Luckily I caught it, but it came down hard. The shear pin broke straight off.

The contact has a 2002 Mercury Mountaineer. The contact feels that the vehicle is experiencing the same failure as recall campaign (04v442000) issued for the 2002 Ford explorer. The vehicle has a crack going from the glass all the way down past the Mountaineer emblem on the back hatch of the vehicle. The contact has heard of rear windows exploding on the Ford vehicle because of this problem and thinks this is a safety hazard for this vehicle. The failure mileage was 52489 and the current mileage was 53000.

See all problems of the 2002 Mercury Mountaineer 🔎.

Structure:body:hatchback/liftgate:hinge and attachments - the left hinge on the liftgate on my 2004 Mercury Mountaineer fractured, causing the glass liftgate to swing out. The right hinge held but shows corrosion. This appears to be the same issue in NHTSA campaign 04v442000 for model years 2002 - 2003. The liftgate is no longer operational. I have not yet replace the parts.

2004 Mercury Mountaineer-the rear hatch hinge broke. Looks like it is corroded. Have not found out how much this costs because of lack of money. Have found numerous reports online and even a recalls for the year before this for the same thing. Why isn't this being recalled? I am a 5ft 2 inch woman, and I had to catch this when it fell off. It could have broken my legs.

My wife was closing the rear window portion of the rear hatch and the 2 hinges snapped off and the whole window fell down to the bumper she had to get a chair to put under it so it didn't crash to the floor all this by herself trying to take the kids to school she could not go anywhere I think what it actually is the struts are bad and they are what caused the problem.

The contact owns a 2002 Mercury Mountaineer. When the contact attempted to close the rear hatch window, it suddenly exploded. She noticed that the rear driver's side window hatch had fallen off of the vehicle. The vehicle was taken to a local mechanic and the contact was informed that the rear lift gate needed to be replaced. The vehicle has not been diagnosed by the dealer. The contact did not notice any differences beforehand. The current and failure mileages were 79,332. Updated 11/07/08 the consumer learned of recall #04v442000 but was informed her vehicle was not included in the recall. . The consumer was told the recall was related to the failure of the rear window brackets but also because of where the vehicle was manufactured. Updated 11/07/08.

The contact owns a 2002 Mercury Mountaineer. While the vehicle was parked, the window liftgate shattered when it was closed. The dealer stated that the vehicle had previously been repaired under NHTSA campaign id numbers 04v442000 (structure:body: hatchback/liftgate:hinge and attachments), 01i010000 (visibility: glass, side/rear), and 07e104000 (visibility:glass, side/rear); therefore, the contact would be responsible for the repair cost. Updated 09/15/08 updated 09/17/08.

My lift gate glass hinges have started to fail, the pin holding the top and bottom part of the hinges together have come out on one side of both hinges causing them to turn and start letting the other side come out. Eventually within the next couple of months the glass will fall out all together. Because of this the latch does not line up right and has cause the exterior trim molding to completely crack from top to bottom. I have ordered the hinges to be replaced and I will have to pay for this repair myself before something bad happens, even though there is a recall for this on the previous years of my vehicle.

Plastic piece between the back window and lift gate handle keeps cracking. A ($400 repair) 2002 Mercury Mountaineer.

Vehicle purchased used 6/3/07. About 2 months later, noticed a popping noise from rear hatch area when turning on slight inclines (eg. Parking lots. Around oct 21, 2007, on opening rear hatch, left hinge bolt came out- glass dropped and was caught. Dealer said hatch recall does not include this VIN #. Paid out of pocket for repair.

Same problem as described in "safety recall 04s20" concerning liftgate glass hinge.

Last year I had the same failure on the hinge that holds the glass in the hatch. I was attempting to close the glass when it cracked. I couldn't put the window down, so proceeded to drive to the auto body shop where he stated he had never seen this type of problem. I got it replaced and am a little worried this will happen again.

I own a 2004 Mercury Mountaineer. On 6/23/07, I placed several articles into the cargo area through the liftgate window hatch. When I attempting to close the hatch the hinges gave way and the entire window hatch fell into my arms. Fortunately I was able to hold onto it and disconnect the pistons that supported the window. The hinge pins had sheared off and broke through the upper pivot of the hinge. Had a child been closing this hatch it could have killed them.

The contact owns a 2003 Mercury Mountaineer. The contact stated that the rear driver's side wheel bearing was replaced 3 times within 16 months. On October 1, 2008, while driving out of the driveway at an unknown speed, she heard a loud noise. The vehicle was towed to the repair shop and the mechanic stated that the rear driver's side wheel bearing failed. The contact stated that the vehicle was not driven on dirt roads, only in the city. She feels that either the wheel bearing is defective or the Ford dealer did not properly correct the previous failures. The Ford dealer stated that the vehicle is out of warranty and the wheel bearing is only good for 12,000 miles. The manufacturer took a report and stated that they will forward her information to the dealer. From there, the dealer will determine if the vehicle will be repaired. The failure mileage was 74,494 and current mileage was 104,000. Updated 11/14/08 the driver side visor was hanging down, the vehicle stalled on several occasions. The lower ball joints and outer tie rod ends were replaced. The rear hatch window cracked. The vehicle would crank, but it would not start. Updated 11/18/08.

See all problems of the 2003 Mercury Mountaineer 🔎.

The contact owns a 2004 Mercury Mountaineer. The contact stated that she was opening the rear door when the rear lift gate window fractured and dropped on the contact's head. The vehicle was taken to the dealer where the technician advised that the hinges from the lift gate needed to be replaced. The manufacturer was made aware of the failure and advised the contact that the vehicle was not included in any recalls. The vehicle was repaired. The approximate failure mileage was 25,000 and the current mileage was 120,000.

Back lift shattered when closing, resulting in shattered glass in my hand, inside the car, on top of the car and all over the parking lot near other cars (everywhere) and brackets hanging from the wires on the top (it was raining outside!). I drove car to dealer who after initial questions and Ford approval then advised of recall and provided a replacement car during repairs but it took 6 weeks to repair. Amazing while the 6 week repairs of "waiting for parts" I got a recall notice in the mail (Aug 05). After bothering the dealer to get the car back, I was called to pick up the car and I was told the "check engine soon light" is coming on! when I picked it up, I not only see the light is intermittent coming on, but my electric window switches are not working to put the windows up and down (except the front passenger works fine) and the driver seat belt is not retracting correctly! this car is only 3 years old!!.

Back lift shattered when closing, resulting in shattered glass everywhere and brackets hanging (it was raining outside!). I drove car to dealer who provided a replacement car during repairs but it took 6 weeks to repair. Then when I was called to pick up the car I was told the "check engine soon light" is coming on! when I picked it up, I not only see the light is intermittent coming on, but my electric window switches are not working to put the windows up and down (except the front passenger works fine) and the driver seat belt is not retracting correctly! this car is only 3 years old!!.

2002 Mercury Mountaineer hinges on the tailgate had separated resulting in the window shattering. The warning light came on, consumer released and closed the hatch back and the warning light remained on. Returned to the rear of vehicle and raised tailgate window which shot out of consumer hand and shattered into many pieces. Inspection revealed one of the hinges on the tailgate window had separated from the car which caused the window to shatter.

'recall campaign' Mercury Mountaineer 2003 for liftgate hinges, parts not available. The consumer has been unable to get the recall repair done, because the parts were unavailable.

Upon awaiting parts to have the rear liftgate glass recall 04v442000 repairs performed the glass dropped down into the structure about 1 1/2 inches which caused stress on the trim below the gate window, resulting in the trim breaking. Manufacturer was aware of this problem due to numerous complaints being filed, but they were not willing to repair the trim.

Consumer states there is a crack in the plastic molding around the rear liftgate glass. Consumer is concerned that the crack may cause the glass to fall out. The dealer was notified.

The bottom frame that supports the window of the hatch is cracked right down the middle. Owner contacted the dealer and was given an estimate for the repair.

Nhtsa campaign 01i010000; Ford issued a liftgate glass recall. This vehicle is included in the recall, but the dealer still does not have the parts available in order to repair the vehicle. . . . . .

The consumer has been unable to get the part for the liftgate . Nhtsa liftgate bracket recall 04v442000. Liftgate repaired on 2/3/05.

The rear window shattered while trying to close it. Prior to the glass shattering the left strut came apart from the window. The consumer replaced it into place and attempted to close the window when it shattered. Pe04045. Pco.

Rear window shatterred while closing the rear hatch door. Dealer was not notified. Pe04045. Pco.

While closing the rear door the window broke. The driver drove the vehicle to the dealer for inspection. The mechanic informed the driver that the window needed to be replaced due to worn parts. Pe04045_pco phonecon confirmed related to invest.

I was making sure all the doors of my 2002' Mountaineer were closed and when I shut the back lift gate one of the connecting brackets came out of place and caused the whole thing to shatter a spray glass in my face. I had glass stuck in my scalp and had to wash out my eyes for 4 hours as well as my hands and face being cut. I read on your website that this is a know defect by Ford, I contacted Ford on this and they basically told me since my car was out of warrenty they dont care and the part cost over $1200 to be replaced - because the way it was designed you cannot get just the glass I need body parts too. Pe04045. Pco.

Passenger-side lift cylinder bracket became detached. As I was closing the liftgate glass, the window exploded and the metal piece fell to the ground. I sustained a minor cut to my ankle. The debris field was as far as 10ft. Fortunately, my sons were not injured. The vehicle is out of warranty, but my insurance company has advised me that I can take it into the dealer. Pe04045. Pco.

Without warning right side liftgate hinge snapped, causing the liftgate to hit the consumer in the chest. Pe04045_pco.

Struts gave out on hatchback, causing hatch to fall on owner's head, knocking her backwards, glass in hatch shattered into her hair and skin. Pe04045. Pco.

2002 Mercury Mountaineer rear hatch strut failure - three (3) occasions within four weeks. Dealer has no solution to problem. Ford engineering suggested that the entire rear hatch/glass/strut assembly be replaced. Back-ordered direct from Ford's supplier due to high demand for replacements. Dob is 6/01 mount rotating and resulting in strut detachment. Replaced entire glass assembly after numerious attempts to reglue mount. 06140 pe04045. Pco.

The rear glass on my 2002 Mercury Mountaineer exploded when it was being closed. It happened mid-stream while being shut. Pe04045. Pco.