Hatchback/liftgate Problems of Mercury Mountaineer - part 1

The contact owns a 2003 Mercury Mountaineer. The contact stated that the rear liftgate became inoperable. The vehicle was taken to an independent mechanic for diagnostic testing and the technician stated that the liftgate and window needed to be replaced. The vehicle was not repaired and the manufacturer was not notified of the failure. The approximate failure mileage was 111,500.

See all problems of the 2003 Mercury Mountaineer 🔎.

The contact owns a 2004 Mercury Mountaineer. The contact stated that the rear liftgate was fractured from the decal up to the middle of the rear glass. The vehicle was neither inspected nor repaired for the failure. The manufacturer had not been notified. The current and failure mileage was 51,029.

See all problems of the 2004 Mercury Mountaineer 🔎.

The contact owns a 2004 Mercury Mountaineer. The contact stated that the rear lift gate was fractured around the emblem up to the middle of the rear window. The vehicle was taken to the dealer who inspected the failure. The manufacturer was notified who stated there was no recall and to contact NHTSA. The failure mileage was 63,725. Updated 03/01/lj.

The contact owns a 2004 Mercury Mountaineer. The contact stated that there was a fracture in the panel of the rear liftgate from the bottom of the window to the base of the liftgate. The vehicle was not taken to the dealer for diagnosis or repairs. The contact stated that the rear liftgate was inoperable. The failure and current mileage was 70,000.

The contact owns a 2004 Mercury Mountaineer. The contact stated that the center piece emblem of the hatch back started to fracture. The vehicle was previously repaired with a new hatch back door approximately two years prior to the recent failure. The vehicle had not been inspected since the recurrence of the failure. The manufacturer was not contacted. The failure mileage was approximately 40,000. Updated 04/26/12 updated 05/10/12.

The contact owns a 2004 Mercury Mountaineer. While parked he noticed there was a crack below the Mercury emblem on the rear lift gate. The vehicle was not taken to be examined for the cause of failure and was not repaired. The failure mileage was 78,000 and the current mileage was 79,000. The VIN was unavailable.

The contact owns a 2004 Mercury Mountaineer. While the vehicle was parked, the contact manually closed the rear hatchback and the window glass shattered unexpectedly onto her arm. The small pieces of glass scattered inside and outside of the vehicle. There was no personal injury. The vehicle was towed to the dealer where the technician informed that the cause of failure was contributed to the hatchback defective latch. The vehicle was in the process of being repaired at the time of the complaint. The failure mileage was unknown.

The contact owns a 2003 Mercury Mountaineer. The contact noticed that the rear lift gate windshield assembly was cracked. The manufacturer was contacted and informed the contact that the vehicle was not included in any recalls and any repairs would be at the expense of the owner. The failure mileage was 80,000 and the current mileage was 84,000.

The contact owns a 2004 Mercury Mountaineer. When the contact closed the rear liftgate door, it suddenly cracked underneath the window. The dealer stated that it was due to a manufacturer defect, but there was no recall. The contact believes that the manufacturer should be responsible for the repair cost. The current and failure mileages were 58,000.

While opening my hatch in the back of my car the hock came apart. One of the two hocks that hold the glass of the hatch broke. Not sure why it broke, the car did not have anything leaning up against it. It's dangerous because I could have happen while I was driving and the glass could have fell on the care behind me.

The contact owns a 2004 Mercury Mountaineer. The contact noticed a crack in the rear liftgate panel of her vehicle. The crack curves around the Mercury logo located on the rear panel. The contact called the dealer and the manufacturer and was informed that they would give her 20% off the repair since her vehicle was out of warranty. The failure mileage was 60,000. Updated 03/12/09. Updated 03/13/09.

A cracked liftgate applique. . It is cracked around the applique. .

Being having problems with rear lift gate [ not staying close, opens anytime, it wants to by itself. My transmission problems erratic shifting, hard shifting up and down shifting and in and out shifting on reverse from park to reverse pulls very hard. When I bought the car I told them they looked at like I didn't know what I was saying they made an appointment for mechanic to check it and said it was good but it wasn't. I have 84,000 miles on it never pull a trailer with it I've made 38 payments on it. Why does Ford puts a product like that and asks alot of money for the car that can't even make to 100,000 miles they should be out of act. Hope Ford will take care of this cars.

While parked outside my office door the back liftgate window and liftgate blew out for no apparent reason. Glass inside and outside the vehicle. Had the children been seated in the 3rd seat they would have been seriously injured. Ford motor CO refused to acknowledge any responsibility, the insurance company handles it as a comp claim and I was out $250. And without an answer as to why it happened and would it happen again!??.

I actually missed two recall on my vehicle that I purchased in 2004. My dealer which is johnson brothers Ford/Mercury on ih 35 temple, texas 76501. My wife was unloading truck and the liftgate plunged down on her without any notice. She suffered minor injuries from incident. The year before our tailgate started cracking in 2006 . The dealer johnson brothers never notified me of the tailgate recall or the recall #rq8003 for the liftgate issue in 2008. This dealer has been the worst ive seen since buying my first new or used vehicle in America. I ,[xxx], have only received help concerning oil changes , and tire checks since 2004. Poor service center for customers. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Currently I have a crack in the left side of the back lift gate. I do not kow how it got there but then I noticed 6 other Mountaineers with the ame issue. I think this may be a manufactors defect and wonder if thes will effect the back glass?.

Crack in the rear liftgate to the left side of the Mercury emblem. When we first noticed the crack, it was about 1/2 way down the plastic, then within a week it was all the way though. I'm not sure if there is any structural components that are effected by the crack or what may have caused the crack. I'm not sure if the glass is effected or not, but I'm concerned that whatever caused the plastic to crack will also effect the strength of the glass.

Liftgate cracked. No damage done to vehicle. Notice crack starting below window going down through the Mercury emblem.

Small crack started on rear hatch between wiper blade and Mercury logo, within 2 weeks crack wrapped around the logo and continued through the bottom of the panel. I contacted Ford when the crack first occurred since then I have taken photos with my camera phone of other Mercury Mountaineers with the same problem. I have a total of 14 photos so far.

I filed a much more serious complaint this evening regarding an issue with the cruise control causing a complete shutdown of power on our vehicle. Please be advised that I do not make a habit of filing these complaints. I was not even aware of this website until today. However, after I filed the complaint, I checked to see if you had record of other consumers with the same problem. When I looked at the complaints that had been registered for this vehicle's make and model I saw that at least 2 others have registered complaints for what seems to be a manufacturers defect. I thought that I would make you aware that our vehicle also has this same issue. One other complainant wrote that he was told that Ford was aware of this defect, but was refusing to acknowledge that it was a defect. On the liftgate, just below the center of the window, adjacent to the Mercury logo there is an approximate 6 inch crack in the body of the door. It has been there for about 6 months. Since the vehicle only had about 45,000 miles on it at the time, my husband and I agree that this should not have occurred.

We purchased our Mercury in February of 2007. At the time of purchase it had around 36,000 miles. It currently has around 46,000 miles. I have a concern on the vehicle that I believe is a defect in material workmanship or a flaw in the design of the vehicle. The rear of the vehicle has a crack on the rear liftgate trim. The crack starts right below the rear wiper and cracks along what appears to be the weak points of the rear body trim. I have noticed several vehicles with the same problem that are Mercury Mountaineers and Ford explorers with the same body style and approximate time of manufacture. There is no reason for the plastic trim to crack in such a place. It is like a stress fracture in the hatch. I believe this to be a factory defect in the design and workmanship of the vehicle, and I do not believe that a vehicle which is 3 years old and has low mileage should have such a stress fracture. I believe that Ford motor company should look into this matter and correct this problem. It is my understanding that Ford is aware of this problem and is avoiding taking responsibility to repair this issue.

Noticed this crack that formed in the window panel, of the liftgate. It runs from the bottom edge of the window, down to the Mercury logo, then around it to the bottom.

Tailgate has a "stress fracture crack" below the wiper assembly and traveling approximately 6" down to the logo on the tailgate. There was no identified reason for crack to occur. Vehicle taken to dealership local service manager indicated that there have been approximately 500 reported incidents of this type however Ford/Mercury has not issued a recall. Recommended buying a new tailgate for $500. The crack indicates a manufacturer's defect that compromises the structural integrity of the tailgate assembly. I'm concerned about putting people in third row bench and/or the consequences of getting struck from the rear with the existing tailgate.

Rear middle hatchback has crack in molding from bottom of window all the way down. Possibly due to cold weather.

The hatch back door on my Mercury Mountaineer split in half from the base of the window to the bottom of the hatch door. I believe the placement of the Mercury symbo liner the top center of the hatch weakens the hatch causing it to split with use and / or with a sudden change in temperature.

Liftgate cracked. Part will need to be replaced or possibility of window falling out. Was told by my Mercury dealer that this is a known fault in vehicle but since it happens between 40,000 and 50,000 miles it is no longer Ford/Mercury's responsibility since cars are out of warranty.

I own a 2002 Mercury mtnr. 85,000 mi. Normal,expected usage. . 4 wks ago noticed a crack in the rear lift up door panel above/below the ctr. Of the mtnr. Logo. Crack thr/thr plastic panel. . Door is used frequently as access to the rear storage area. . 2 days later took it to the Ford/merc. Dealer, serv. Mngr. States that he has recently seen another "same" crack. . Contacted Ford who stated that they would not take any responsibility as the vehicle had >100,000mi. . Same result when he contacted them for my vehicle, sent in for reconsideration with pictures of the vehicle/crack. . . Appears to be an engineering/manufacturing problem, not specifically related to >mileage as much as related to frequent usage of this door, and a plastic panel susceptible to breakage secondary to design/placement of logo, creating a "weak" area that is exposed to frequent "banging down" as the door is closed. . Ford's answer the second time was a denial of resonsibility and a suggestion that the owners contact their insurance company (not the correct or customer friendly response, as this would only result in customer paying out a deductible and/or being subjected to increased insurance rates). . . I realize that this is not a failure that resulted in accident, injury or death, but it is one more example of how the american automobile manufacturers are not listening to the customers and certainly not standing behind their products, as defects, faults are identified secondary to less than excellent design, engineering, and manufacturing. . When will the american auto industry realize that the average consumer is not impressed with the high powered, dramatic advertisements seen todau, and would like them to be interested in producing a safe, sturdy, well engineered vehicle. . . I am very concerned that Ford has taken no interest or resonsibility for such an obvious product defect. . . . I have had the panel ordered and it will pay to have it replaced. . . Have there been other such incidents noted?. . . . Thank you .

See all problems of the 2002 Mercury Mountaineer 🔎.

: the contact stated the liftgate fell off. This occurred while the liftgate was opened and it fell onto the contact's head. There were no warning indicators before liftgate fell.

The contact owns a 2002 Mercury Mountaineer. The contact noticed a crack on the panel of the liftgate. The dealer replaced the panel, but was unable to diagnosis the cause of failure. Approximately one year later, she noticed another crack on the liftgate panel. The dealer stated that they would order the part and replace the panel. As of July 2, 2007, the panel has not been replaced. The failure caused the close door light to remain illuminated. The current mileage is 68,000 and the failure mileage was unknown.

2002 Mountaineer stalls, transmission control assembly, main control valve, and gasket had to be replaced. The lift gate was sticking, and while closing it, the glass shattered, the glass was recalled, and was suppose to have been fixed. The oil light illuminated. The trim on the front door fell off while driving. There was a grinding noise coming from the rear wheels, it was determined that there was severe rust on the brake componets, the park brake shoes fell apart due to corrosion, the rear wheel bearing and knuckle assembly had excessive rust.

Rear lift gate panel below glass has developed a crack. This lift gate has been recalled but dealer states the cracked panel is not part of the recall. Two dealers have said this problem has occurred in other vehicles. Has not yet been repaired. Also transmission trouble. Dealer said needed to replace at cost of $3200. 00. Dealer charged $80. 00 to tell me it needed fixed. Took to trans. Repair shop to repair at cost of $1300. 00. This month I have also had to replace the idler pulley, egr valve, and the elec rear window is not functioning.

After the dealership performed the liftgate/glass bracket recall 01i010000 the hatch door shifted when opened and the entire cargo door alignment is off. The vehicle been back to the dealership 3 times since the recall was performed. The problem hasn't been correct thus far.

The liftgate was made out of plastic and had stress fracturers from top to bottom, which was caused by constantly opening and closing. The liftgate was not durable enough to be closed with force or window would shatter. Vehicle was taken to dealership, but the problem had not been resolved.

Recall repair ineffective and aggravated initial problem - "cure worse than the disease. " rear liftgate window shattered. Following dealer repair for recall 04s29, our rear window shattered explosively within 48 hours. This was the type of issue the recall repair was supposed to prevent. Incident occured in garage while vehicle was stationary, spreading glass in a 6 foor radius inside and outside of the vehicle. The rear liftgate had not been opened since the recall repair was completed.

: the contact stated "on 8/23/04, the rear liftgate window of my 2003 Mercury Mountaineer violently exploded while parked. The force of the explosion sent glass flying into the rear of my vehicle and into the parking lot. The dealer had my car for 9 days before Ford sent a representative to view the damage. Against several opinions, Ford denied responsibility because there were dog crates in the back. These crates had been in my Mountaineers for years & didn't even come close to the window. I found dozens of idiopathic exploding liftgate incidents on the NHTSA site for the Ford explorer and Mercury Mountaineer - at the time, NHTSA advised that Ford was about to issue a voluntary recall. I did get the recall weeks after the incident, but my attempts to obtain reimbursement from Ford for repair of this defective liftgate glass for myself and my insurer were unsuccessful. My complaint made it to the executive offices of Ford, but they would not even talk to me because my insurance company was not subrogating - the claim was just too small for my insurer to pursue. However, there is a principle involved, and I am completely disgusted with Ford motor company. I had the car repaired by insurance after I paid the deductible, and then a couple months later, the recall work for the liftgate was done by my dealer. Recently, I noticed that the new liftgate has an ever enlarging crack down the center of the liftgate glass frame - my dealer says it is not structural and not to worry, but due to the history of this vehicle, I fear that another explosion is imminent. I was in the car at the time of the first explosion, and it was scary. I have had a warning magnetic sign placed on the rear of my vehicle to warn people to stay away from the rear of my vehicle in case of another explosion, and my dog crates are now shielded with a sun blanket to protect from flying glass. Ford has created such bad will with me that this likely will be the last Ford product I own. ".