Steering Problems of Nissan Sentra - part 2

Dealership is refusing to repair recall: NHTSA recall number: 23v581000 manufacturer recall number: r23b3 on March 24th 2024 approx 4pm I backed out of a parking spot in a strip mall parking lot in oceanside, NY. When I shifted into drive, I completely lost the ability to steer. Luckily I was in a parking lot and was able to avoid a collision with another vehicle or pedestrian. I had my car towed to Nissan of rockville centre (long island, new york), where they advised that my tie rod broke, which damaged the tire rack, and the repair would be $3200. I was advised to put a claim into my insurance. Upon researching, I found that this part was in fact being recalled for this very issue. Dealership is claiming outside forces, however I was pulling out of a parking spot extremely slowly when this incident occurred, with no potholes or debris in the parking lot that could've caused the damage. Nissan consumer affairs and the dealership both have given me the runaround for almost two months waiting on their warranty department to either approve or deny the claim. Meanwhile, I have spent over $4000 on rental vehicles to be able to continue working, still waiting for their decision. This has been going on since late March and it is 5/19/24 at the date of this complaint. My car was inspected when I bought it the lease in January/ February of this year, and has been serviced multiple times without the dealership noting the recall, perhaps because the "remedy is not yet available"? I am thankful that this tie rod didn't snap while I was commuting to work on the belt parkway in brooklyn. Nissan is not taking responsibility for this malfunction and associated damage. They are still in possession of my vehicle since late March, refusing to repair the recalled parts, when I am still receiving email and text alerts from Nissan to have the recall repaired urgently! it already broke and the dealership is blaming me. I am requesting support in having this issue remedied. Thank you.

See all problems of the 2020 Nissan Sentra 🔎.

Bad vibration in steering wheel. Feels extremely unsafe due to tie rods.

The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA campaign number: 23v581000 (steering) however, the part to do the recall repair was not yet available. The contact stated while driving 40-50 mph, the steering wheel and the vehicle shuddered violently. Additionally, the front wheels were wobbling abnormally. The contact stated that the failure also occurred while driving at slower speed. The vehicle was taken to the dealer, where it was diagnosed that the tie rod had fractured. The contact stated that the dealer declined to perform a interim repair because the tie rod was not bent; however, the recall remedy involved replacing a bent or broken tie rods, free of charge. The contact stated that the failure had been recurring increasingly while driving. The vehicle was taken back to the dealer who declined to perform the interim repair. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA campaign number: 23v581000 (steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Unresolved knock/pop sound coming from the front wheel passenger side. Dealer replaced front passenger strut, this did not resolved the issue. Apparently now the dealer is telling me it's an engine mount that will get an engineering update soon from the manufacturer.

See all problems of the 2022 Nissan Sentra 🔎.

I am simply writing this complaint because the recall says I should if I feel the manufacturer has failed or is unable to remedy the recall in a timely manner. This recall is over 6 months old with no current remedy available. After 6 months, I would expect a recall that cites a potential increase of a crash to be addressed in a much quicker manner.

See all problems of the 2021 Nissan Sentra 🔎.

The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA campaign number: 23v581000 (steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that the parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Pending recall taking too long to resolve.

First incident I was driving and my dashboard turned off all the speedometers went to zero all lights turned off. I was able to safely pull over and as I pulled over my dash came back on with malfunction lights flashing - I took pictures tried to get the dealership to duplicate it and they could not. Second incident is my radio, auxiliary ports and center dash screen. After a couple of malfunctions where the radio would turn off and come back on, it finally completely turned off and will not turn back on. I cannot use the radio, back up camera, nor auxiliary ports. Took it to 3 different dealerships where the last one was able to duplicate it due to it not turning back on. Ordered the radio it's on back order with no eta! brand new 2023 just a year old.

See all problems of the 2023 Nissan Sentra 🔎.

My problem is I have a 2022 Nissan Sentra sv and it has a recall on it for tie rod inner and the dealership won’t fix it or sell me the parts for it and the car been sitting on home for more then a month so please help me out.

The contact owns a 2020 Nissan Sentra. The contact stated that while driving at 65 mph, the vehicle was vibrating abnormally. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 23v581000 (steering) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer, where it was diagnosed that the tie rod needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

Tire rod recall. My vehicle has been vibrating and there is a knocking sound coming from under the car for over 1 year. Vehicle was inspected by Nissan dealership who notified me there was no vibration during test drive. Dealership says that the tire rod was not bent, so they could not replace the tire rod. Nissan closed the recall on my vehicle however, vibration/knocking sound continue. I contacted Nissan consumer affairs and was notified that they could not replace the tire rod and that the case for my vehicle could not be reopened even if I get a second opinion.

I bought this 2023 Nissan Sentra s on March 3 2023 and it has approximately 23k miles now. During these 10 months, Nissan replaced the axis on the vehicle under their waranty and the clicking sounds still exists after it getting fixed twice. There is also an occassional malfunctioning of the forward emergency brake (the off light blinks with a ! sign). Nissan was unable to replicate the forward emergency brake issue. A new car made last year should not be having this many issues and we are requesting an investigation into Nissan and their practices. They covered the axis issue twice after us not knowing what was wrong but we keep hearing these clicking sounds and they go through a big diagonstic guide corporate tells them to. The car is still under the Nissan manufactuer waranty and we are tried of going to the dealership again and again to fix this. We ran into someone and spoke with a 2022 Nissan Sentra owner who told us she went through something similar with her axis but in an older model. The carfaxes are attached for the dates of service.

The contact owns a 2022 Nissan Sentra. The contact received notification of NHTSA campaign number: 23v581000 (steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2023 Nissan Sentra. The contact stated that after making a right turn while driving at 15 mph, the vehicle jerked to the right and crashed into an unoccupied parked vehicle. The air bags did not deploy. The contact sustained back pain from the crash, and medical attention was later received. No police report was filed. The vehicle was towed to the dealer, where it was diagnosed that the tie rod had fractured and needed to be replaced; however, the replacement part was not yet available. The vehicle was not repaired. The vehicle was not deemed totaled by the insurance company. The contact stated that before the failure, the vehicle had driven over some potholes on the road. The manufacturer was made aware of the failure but informed the contact that the VIN was not included in NHTSA campaign number: 23v581000 (steering). The failure mileage was approximately 2,000.

On November 13, 2023 my son eric took the Nissan Sentra in for service at coggin Nissan for a routine oil change. My son told me before I made the appointment for service that he thought that some of his fluids may be low because the steering felt weird. I requested that the steering and other fluids be checked as well as the tire pressure. After the service on the Sentra was completed service we were provided with their recommendation for additional services. They listed that the all four tires were worn and needed to be replaced which I thought was odd. They also recommended an alignment and replacing the brakes pads. There was no mention of any other services being required or any mention of a recall. Before leaving I asked the gentleman at the counter if the fluids and tire pressure had been checked and he said they were and that they do a multi point inspection on all vehicles being serviced. I also mentioned to the gentleman that my son was still having problems with his battery, and it was brand new. The gentleman stated that the batteries are not made the same as they used to be and don’t last us long. On Saturday, November 18th, just a few days after having the car serviced my son eric was taking his girlfriend home at around 10:30 pm and was driving on baymeadows rd before getting on 95 north. He was having issues with his steering and was unable to steer, losing control but was somehow able to pull in to the parking lot of a bank. He hit a curb or something, the tire blew out and he doesn't think he hit anything else but the front bottom front piece on car was hanging and had to be removed. There was also some other damage near tire. I thank god that he hadn't gotten on the highway when this occurred otherwise this could’ve been a lot worse and lives could have been lost.

Steering wheel went unsteady. All warning lights went off. Speedometer failed. Unable to shut off the engine and unable to detect key while having the key in place. My safety and others are at risk each time this happens due to not been able to have control of the vehicle speed while having unsteady steering wheel and not knowing of the possibility of breaks failing while trying to drive to a safe place. This has happen about 5-8 times this year. Nissan replaced the ipdm and has continue to failed multiple times after. They have not been able to detect the cause. I have records of each time it has happen and one of those times was while driving on highway. My life and others have been at risk.

See all problems of the 2017 Nissan Sentra 🔎.

The tie rod collapsed during routine driving causing the vehicle front end to fall in the road.

I heard what sounded like rocks under my car so I took it into firestone to have them look at it and they let me know they could not even align it because the tie rod had to be replaced. Apparently this part controls your steering and you can potentially lose a wheel while you are driving down the highway. Now I am worried and I don't dare drive my vehicle any further than necessary right back over to firestone to have them replace it on Monday. This is a safety concern because if I lose steering and the wheel comes off in that distance of even one mile anyone in the area of such a situation could get hurt. I actually don't have much money, but have no choice but to pay to have it done. I have continually maintained my vehicle. I have not hit any rocks that would have caused this issue either. I asked joe at firestone what would have caused the problem and he told me simple wear and tear. I only have 27,360 miles on my car. That makes no sense to me with such a small amount of mileage that the tie rod would have to be replaced to remain safe on the road.

See all problems of the 2018 Nissan Sentra 🔎.

I was driving home on 10/23/23 when I lost control of the car, I tried my best to pull over and stayed on the side of the road. I came outside of the vehicle and saw that my tire was not operating but the tire was not popped. I saw that there was a piece hanging and I then looked it up and saw that it was my passenger right tie rod that broke off. I got a tow to get out of the danger zone of the street and then called the dealer the next day. I was told that it would be covered under a recall, all I needed to do was get it towed. When I towed it over to the dealer, they told me that it was not covered under the recall and that I would have to pay out of pocket. I have an invoice or the tow and the paid tie rod that I had to end up getting. Even though the recall would have covered it.

Car was in a hit and run accident on June 29, 2023 where another car slid up the whole passenger side of the car damaging the front side so car could not be driven. Car was repaired, given back but not performing correctly. Car was taken back and told unsafe to drive. They did more repairs on the car, gave it back and car still not performing correctly. Car taken back for a second time, deemed unsafe, repaired, and given back. Car still didn't seem to be right. On October 21, 2023 daughter was on the way to Nissan to check out a recall on tie rods because we just got a letter in the mail about them. The car started to vibrate. My daughter tried to pull off the road but the steering would not allow her to control the car. The car ended up in the middle median. She was cut out of the car and has hand injuries. Allstate is working on new claim. Car is total loss. Claim # 0733758866 claim agent :nina fandaco.

Im filing a complaint iv had more recalls on this car then I ever did on any other brand this is the second recall I had for the tire rod which was already replaced with a new version of the original tire rod then they tell me OH u need a new back up camera and front lights that had recalls as well I do not feel safe driving my car and they sai d there is nothing they can do im furious. When I drive my car the wheel is constantly shaking and thats what the notice said to be weary of. As for the emergency breaking its been happening to often when im going down a road the emergency signal goes off and the breaks engage on my car when there is no other veichles around this should deffinatly be looked into.

Nothing happened but my vehicle does experience shaking when driving.

The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA campaign number: 23v581000 (steering). The contact stated that while driving at various speeds on several occasions, the steering wheel vibrated abnormally. Additionally, the contact observed a popping noise emanating from the steering column while making left and right turns. The vehicle was taken to several dealers however, the failure could not be duplicated. The manufacturer was notified of the failure. The failure mileage was approximately 38,000.

The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA campaign number: 23v581000 (steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, there was an abnormal clunking sound coming from the front passenger’s side of the vehicle. The vehicle was taken to the dealer to be diagnosed and the contact was informed that there was play inside the steering column. The dealer performed a complementary alignment check. The dealer was made aware of the failure and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 64,037. VIN tool confirms parts not available.

The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA campaign number: 23v581000 (steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while his son was driving at an undisclosed speed, the contact stated his son slowed down the vehicle to make a turn. The contact's son stated he heard a loud noise and the tire pressure warning light illuminated. The contact stated his son parked the vehicle and the contact's son noticed that the front passenger side tire was flat. The contact's son replaced the flat tire with the spare tire. The contact's son drove the vehicle to a local tire shop and purchased a replacement tire. The contact stated that three days later, while the contact's son was driving, the tie rod fractured. The vehicle was taken to the dealer. The vehicle was diagnosed with a fractured tie rod. The tie rod need replaced. The dealer confirmed that parts were not yet available. Then dealer informed the contact that the recall repair did not apply because the driver had to come in contact with a pothole or a curb to cause the damage. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 18,500. VIN tool confirms parts not available.

Vehicles will slams on brakes as if it is trying to avoid something in front of the vehicle. This has randomly happened several times at different driving speeds. This has been reported to dealership with no resolution because they cannot duplicate. In addition, I have had the same serious recall involving the tie rod for my vehicle and there is no resolution. The dealership will tell you how serious the issue is and that there is stop sale on these vehicles to entice you to trade in the vehicle instead of trying to make it right with the consumer.

The contact owns a 2021 Nissan Sentra. The contact received notification of NHTSA campaign number: 23v581000 (steering) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owned a 2021 Nissan Sentra. The contact stated that while his wife was driving at approximately 60 mph, the vehicle began to slide, hydroplane, and crash into a cement ditch drain.   there were no warning lights illuminated. The passenger side seat belt failed to lock completely, and the occupant was thrown around in the vehicle. The contact who was occupying the passenger side front seat stated he was taken to the hospital, who confirmed that he sustained right elbow and air bag burns and lower intestines' injuries. The air bag was deployed. A police report was filed. There were no reported fire. The vehicle was towed to a tow lot. The contact called the local dealer . The vehicle was taken to the local dealer, who test drove the vehicle prior to the failure, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 43,177. The contact stated that the failure was related to NHTSA campaign number: 23v581000 (steering). The vehicle was deemed a total loss by the insurance company.  .

The contact owns a 2020 Nissan Sentra. The contact stated that while driving, at various speeds, the front passenger's side wheel was wobbling excessively. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed her the tie rods were bad. The vehicle was taken to the local dealer, where it was diagnosed that the inner tie rod was out of the boot. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 40,000. The contact stated that the failure was related to NHTSA campaign number: 23v581000 (steering).

I am writing to file a formal complaint against koeppel Nissan regarding their refusal to service my vehicle for a factory safety recall (tie rod replacement) and additional services upon request such as; clogged drain(water inside car doors), wheel alignment, evaporator core leakage( water on back seat floor), tire rotation, water in spare wheel well & front door check strap repair. I believe it is imperative to bring this matter to your attention, as it poses a significant risk to public safety and may be in violation of the applicable regulations and guidelines. On September 18, 2023, I visited koeppel Nissan in jackson heights queens, NY for my scheduled appointment in order to address a safety recall on my vehicle. However, to my astonishment, the dealership's service department declined to service my vehicle, citing reasons that were neither reasonable nor justifiable. Upon explaining that I was being rushed due to time constraints and poorly serviced in the past, the dealership's staff in question displayed a dismissive and unprofessional attitude towards my concerns. Despite my insistence on the urgency of the safety recall, regrettably, the situation escalated to a point where I was asked to leave the premises without having my car serviced. Subsequently, I have preferably decided to no longer do business with this dealership in regards to servicing my vehicle and I wish to seek other alternative solutions at another car dealership location. It is my understanding that as a registered dealership, koeppel Nissan has an obligation to promptly and adequately address safety recalls on the vehicles they have sold. This obligation is not only a matter of legal compliance but also a moral responsibility to ensure the safety and well-being of their customers.

My car was taken to Nissan dealership three times and I was told it was safe to drive as they felt it was the recall for tie rod ends that have not been released for replacement at this time. I continued to have issues but was waiting to have tie rod ends replaced. I was turning into my driveway at a low rate of speed when I felt and heard a pop in my front end. After the pop I could move my steering wheel to either side approximately three inches and hear and feel the front end pop. The car is presently at gateway Nissan in greeneville TN. I am getting a run around from Nissan at this time as to wether they will pay for the car to be fixed or not. Gateway Nissan has inspected the car and diagnosed the failure of the steering rack. The attached video shows the third time the vibration occurred and the sound is the vibration which did not stop until the car stopped. I was sent out being told it was perfectly safe to drive. This occurred on sept, 13, 2023 while car was still under warranty. Their phone number is 423-639-5151.

The contact owns a 2021 Nissan Sentra. The contact received notification of NHTSA campaign number: 23v581000 (steering) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the steering wheel started to shake. The power steering warning light and the collision warning light was illuminated. The vehicle was taken to the dealer however, the contact had not yet been informed of the diagnostic result. The contact was informed that the parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The contact was provided a case number. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA campaign number: 23v581000 (steering) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure. The contact stated that while driving at approximately 45 mph he had begun to feel vibration in the steering wheel. The contact also noted that when he would follow the road in a turn, either left or right had turn, the front tires had begun to vibrate which made steering and controlling the vehicle difficult. The contact stated no warning lights were illuminated. The contact drove the vehicle to an independent mechanic who diagnosed and determined that the vehicle front left and right tie rods needed to be replaced. The mechanic advised the contact that there was a recall, the contact remembered that he had received the recall notice about a month ago for NHTSA campaign number: 23v581000 (steering). The failure mileage was approximately 89,000. VIN tool confirms parts not yet available.

The contact owns a 2020 Nissan Sentra. The contact stated that while driving at 60 mph and upon accelerating above 65 mph, the vehicle began to vibrate violently, prompting her to reduce speeds. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the right tie rod. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA campaign number 23v581000 (steering), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 50,000.