Electrical Infotainment Video (touch)screen/monitor/unit Problems of Tesla Model S

The contact owns a 2016 Tesla Model S. The contact stated that he noticed that the display screen was distorted and that the adhesive around the display touchscreen was leaking. The contact stated that the adhesive also leaked onto the console. Additionally, the contact stated that due to the toxicity of the adhesive, he started to get headaches. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the display was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed to contact the service center, but no assistance was provided. The failure mileage was approximately 93,000.

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The contact owns a 2015 Tesla model-s. The contact stated while driving approximately 15 mph and as the vehicle slows for a traffic light or signal the vehicle infotainment system will activate and then freeze. The contact stated that the digital screens remain viewable but the touch screen functionality is not responsive to touch. The contact stated that once the screen had frozen he could not access the majority of vehicle functions controlled by the touch screen and this failure required a full re-boot of the vehicle. The contact stated that the re-boot time would average eight to ten minutes. The contact had taken the vehicle to a local dealer, where it was diagnosed physically, and over the air diagnosed, and determined that the infotainment center console needed to be replaced and the main computer processer needed to be upgraded. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000.

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The contact owns a 2017 Tesla Model S. The contact stated while driving 50 mph, the media control unit became inoperable causing several other electrical functions to fail to operate as needed. The contact stated that the failure caused the turn signals to not function as needed. The contact stated that the failure was intermittent. The contact took the vehicle to the local dealer Tesla-bellevue (14408 ne 20th st, bellevue, wa 98007) and the mcu module version 1 was replaced with version 2 however, the failure persisted. The manufacturer was made aware of the failure. The failure mileage was 38,000.

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The contact owns a 2015 Tesla Model S. The contact stated that the media control unit displayed message that the center display storage device was degraded. The contact stated no warning light was illuminated. The vehicle was not taken to the dealer. The manufacturer was informed of the failure and advised the contact to take the vehicle to the dealer for assistance. The failure mileage was approximately 60,200.

The contact owns a 2017 Tesla Model S. The contact stated that while driving, the media control unit screen went blank. The contact stated that while in reverse, the back over prevention camera failed to display any images. The contact rebooted the computer for the screen to display the images. The contact called the manufacturer and a case was opened. The failure mileage was approximately 33,000.

The contact owns a 2012 Tesla Model S. The contact stated that the media control unit was inoperable. The vehicle was taken to the local dealer Tesla service center (11163 santa monica blvd, los angeles, CA 90025, (310) 473-8337) where it was diagnosed with needing the media control unit and motherboard to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 21v035000 (exterior lighting, visibility, back over prevention) however, the VIN was not included. The manufacturer was informed of the failure and referred the to an authorized service center for assistance. The failure mileage was approximately 40,000.

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The contact owns a 2017 Tesla Model S. The contact stated that while operating the vehicle, the control panel display would suddenly shutoff and the screen would turn black. During the failure, the turn signal, audio, and the reverse camera were inoperable. The vehicle was taken to the local dealer mt. Kisco Tesla located at 115 kisco Ave, mt kisco, NY 10549, who was unable to duplicate the failure. No repairs were performed. The contact indicated that the failure persisted. The manufacturer was not notified. The failure mileage was 47,000.

The contact owns a 2015 Tesla Model S. The contact stated while adjusting the temperature in the vehicle, the infotainment screen froze. The contact stated that several minutes later the screen started operating normally. The vehicle was taken to the dealer and the dealer stated that the screen and the console needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 168,000.

The contact owns a 2012 Tesla Model S. The contact stated that there was a sticky substance coming out of the center display whether the vehicle was turned on or off. The vehicle was taken to the local dealer Tesla (135 us-22, springfield, NJ 07081, (973)921-0925) where it was diagnosed with needing the center display to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 21v035000 (back over prevention, visibility, exterior lighting) however the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 32,000.

The contact owns a 2013 Tesla Model S. The contact stated while driving 20 mph, the media control unit and the dashboard lights flickered on and off before becoming inoperable. There was no warning light illuminated. The contact drove to the residence. The next day the contact drove the vehicle to Tesla (811 s san fernando blvd, burbank, CA 91502) who diagnosed the failure to the media control unit. The failure mileage was 41,000. The failure of the media control unit has occurred many times before the contact made this report. The above represents the latest occasion of incident. Some of the media control unit failures occurred while driving on a highway at speeds of 65 miles per hour. When contact took his vehicle to Tesla, the service center stated that the media control unit needed replacement, but wanted estimated $1,400. 00 for the replacement. The media control unit was not replaced due to high cost. The media control unit failure occurred again in early January 2021, after this report was originally submitted.

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