Forward Collision Avoidance Problems of Tesla Model X

The contact owns a 2020 Tesla Model X. The contact stated that upon activating Smart summon, the vehicle turned directly towards a vehicle parked to the left, resulting in a collision before that contact was able to cancel Smart summon, after which the vehicle came to a complete stop. The air bags did not deploy. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. A police report was not filed, and no injuries were reported. The manufacturer was not notified of the failure. The failure mileage was 57,000.

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The contact owned a 2023 Tesla x. The contact stated that while driving at 25 mph, the contact became distracted by an incoming phone call and crashed into another vehicle. The airbags deployed upon impact and the contact became locked inside the vehicle. The whereabouts of the other driver were unknown. The police were called to scene but were unable to assist with the contact's removal from the vehicle. After close to an hour, the contact finally found a latch to finally unlocked the vehicle. The contact sustained a headache as a result of the accident but did not seek medical attention. A police report was filed. The vehicle was towed from the scene to a Tesla service center. The contact stated that the forward collision avoidance feature failed to operate as needed which should have prevented the accident. Upon investigation, the contact discovered that the vehicle was included in NHTSA campaign number: 23v862000 (latches/locks/linkage; electrical system). The manufacturer was informed of the failure but offered no assistance. The vehicle was later totaled without the contact's knowledge. The failure mileage was approximately 1,000.

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