general problems of the 2019 Volkswagen Jetta - part 1

The vehicle experiences a sudden engine stall shortly after starting, accompanied by an immediate dashboard error message stating: "starter system faulty, please service vehicle. " an obd-ii diagnostic scan confirms active fault code p253200 (ignition switch run position circuit high). This failure mirrors Volkswagen safety recall 28h7 / NHTSA campaign 23v604 exactly, but my specific VIN is currently excluded from the recall database. The sudden stalling presents an immediate traffic safety and crash hazard.

I bought a vw 2019 Jetta used in 2023 from a Volkswagen dealer in bayside, queens with about 20k miles on it. There was a recall on the car for a faulty ignition switch and prior to getting my car inspected recently, it needed to be taken care of to pass inspection as well as an oil sensor contributing to a check engine light. Both were taken care of by vw platinum service in hicksville and the car passed inspection with a mileage now with about 62k miles. Since then, my car on two extremely hot days has shut off on me completely while driving. The first time it happened, they inspected the car again and assured me after several tests there were no issues with the car. I had the car back for about 2 weeks and then this past Friday 7/17, the car shut off on me again and I towed it to the same service center. They keep claiming it has nothing to do with the recall and provide me with service reports that say "no codes found" after their inspection. They want to charge me for additional tests and "mechanical diagnostics" as per the owner of the center. There is ample evidence online that suggests the symptoms I am experiencing with my car are exactly attributed to the recall they claim to have fixed. There was never an issue prior to getting the recall taken care of and the inspection at this service center. They do not care about my safety concerns and I am legitimately afraid to drive the car around. The only reason why I am not injured yet is because it thankfully has died while driving at lower speeds leaving work in a parking lot.

The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the message "starter system failure" was displayed and the vehicle stalled. The vehicle was towed to the dealer and was diagnosed with ignition failure. The vehicle was not yet repaired. The contact associated the failure with NHTSA campaign number: 23v604000 (electrical system); however, the VIN was not included. The manufacturer was aware of the failure and referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 80,000.

The electrical system went out while I was driving and gave me the error ""ignition switch off, safely stop the vehicle". I was able to pull over without an incident and it has not come up again since I've turned the vehicle back on, but I am concerned about this happening again and further impacting the safety of myself and other if it were to impact other systems. This seems to be a common problem with the 2019 Jetta and was a recall for many vehicles but for some reason my vehicle was not included in the recall and my dealership does not want to cover the cost.

When the outside temperature is hot the car starts and within a minute or two gives a ‘start system faulty’ warning and the dash and all electronics shut off. The engine continues to run for a period before also shutting down. This happened a number of time and seems to be a known issue with Jetta’s but mine isn’t part of the recall. Totally unsafe.

While driving in hot environments the entire electrical interface would turn off. Some times the engine would stall as well. Nothing electrical works in the car and the motor would cut off while driving.

Steering column lock went out while driving causing the steering to be lose and as soon as vehicle stopped it shut off and wouldn’t restart.

The contact owns a 2019 Volkswagen Jetta. The contact stated that whenever the vehicle was exposed to high-temperatures, the instrument panel failed to function properly, rendering the speedometer and turn signals inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA campaign number: 23v604000 (electrical system); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 62,000.

I have had my vehicle for 2 years. Every summer or when temperatures are high, my car shuts off while driving. I get the “starter system faulty. Please service vehicle” message on the dashboard. I’ve called vw about the previous recall and they’ve said my vehicle is not car of it. I have a traditional key and these issues have happened more than a handful of times especially recently where I’ll drive and my car shuts off completely.

While driving, the vehicle suddenly shut off without warning. The engine lost power and multiple dashboard warning lights illuminated. The vehicle then displayed a malfunction related to the transmission, with the park (“p”) indicator blinking, and the vehicle would not shift out of park. The failure appears to be related to an electrical or ignition system issue, possibly the ignition switch. This created a significant safety risk as the vehicle lost power while in motion, increasing the risk of a crash. Prior to the failure, the only warning observed was a check engine light. No other warning messages were present before the incident. The problem has been confirmed by an independent mechanic/contractor. The failed component is available for inspection upon request. This issue appears consistent with known ignition switch/electrical failures reported in similar vehicles.

The contact owns a 2019 Volkswagen Jetta. The contact stated that after driving and shifting into reverse(r), the vehicle failed to reverse as intended. The vehicle was towed to a dealer, where it was diagnosed and determined that the valve body, the wiring harness, and all fluids needed to be replaced. The vehicle was repaired; however, after driving 5 miles, the vehicle started jerking and the message "transmission error - please pull over safely" was displayed. The vehicle was towed back to the same dealer, where the contact was informed that the seal was installed incorrectly, and the seal and the valve needed to be repaired. The vehicle was repaired, but the failure reoccurred the same day. The vehicle was towed back to the dealer, where it was determined that the ignition switch needed to be replaced. The vehicle was repaired, but the failure persisted. The contact stated that while driving 30 mph, the engine revved, but the vehicle failed to accelerate. There was an abnormal clunking sound coming from the engine compartment, and the vehicle lost motive power. The message "error start/stop" was displayed. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 45,000.

Subject: request for recall consideration – ignition switch failure in Volkswagen Jetta I am writing to formally report a serious safety issue I experienced with my vehicle and to request that it be considered for inclusion in the existing recall related to ignition switch failures. On [xxx] while driving my Volkswagen Jetta, the vehicle suddenly experienced an ignition switch failure. This caused the engine to shut down abruptly, along with the loss of all dashboard power and controls, while the vehicle was in motion. An error message clearly indicated "ignition switch failed. " I immediately contacted camelback Volkswagen and reported the incident. I was advised to bring the vehicle in for inspection. I brought the car to the dealership on September 8, 2025, and after inspection, they confirmed that the ignition switch was malfunctioning. The faulty part was subsequently replaced, and I paid for the repair out of pocket. During my visit, I mentioned the known recall for ignition switch failures affecting the same model vehicles. However, I was informed that my vehicle identification number (VIN) is not currently included in the recall. Despite this, the issue I experienced matches the recall description both in nature and severity. Given the serious safety implications of an ignition switch failure while the vehicle is in motion, I respectfully request the following: re-evaluate the recall scope to include vehicles like mine. Investigate whether other vehicles with the same ignition switch part number or serial are affected. Consider reimbursing the amount paid toward the repair charges, as this issue aligns with an existing known recall. I believe this is a legitimate safety concern that warrants immediate attention and formal investigation. Thank you for your time and consideration. I have attached the service report along with the paid receipt for your review and records. Sincerely, [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I was driving my car on a 100 degree day and and after about a block, a warning popped up on the little screen behind the steering wheel that said "ignition switch off, safely stop the vehicle". I feel like the engine may have shut off, but I'm not sure as I just rolled to the side of the road and turned off my car as fast as a could. I waited a few minutes and turned it on, drove about a block, and it said, "starter system faulty, please service vehicle". I once again turned it off, waited a few minutes. I googled on my phone instances of this and people saying they were still able to drive that car, so I turned it back on and started to drive it the two blocks back to my house, the "starter system faulty" message popped up again and suddenly all of the electrical in the car shut off (the engine was still running). My radio, speedometer, everything was just off. I made it home, got on my computer and found an article about a recall that match my car's make, model, year, and key rather than button ignition. It described my exact experience. I looked up my car to see if it had a recall and it didn't. I called the dealership and they were no help, so I called the Volkswagen of America customer care line. They told me my VIN didn't qualify "probably" because it wasn't within the "manufacturing dates". I'm having a hard time understanding that since everything else lines up. Additionally, I just purchased this vehicle used from a vw dealership less than two months ago. The dealer plates are still on the car. According to them, the car was in great condition. . .

I was driving my car when all of a sudden a message came up my dashboard saying “starter system faulty please service vehicle followed by ignition switch off safely stop vehicle “message . My screen , ac and everything turned black and had to merge to the curb and a car almost hit me. This has happened more than three times and it is not okay. There is currently a recall on the 2019 Jettas with this specific problem but my VIN doesn’t fall in that even though it’s giving me the same exact problem. My safety is in danger and my car is showing exactly the same problem and message as the recall going on so it needs to be recalled so Volkswagen can fix the issue that is going on with my car.

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at an undisclosed speed in extremely hot weather, the message "starter system fault - please service vehicle" and another message “pull over and exit vehicle” were displayed. The contact was able to continue driving to the residence nearby; however, the electrical system became inoperable. The failure recurred and progressively became worse. While attempting to make a turn from a complete stop, the vehicle stalled and failed to restart within two minutes. The message "starter system fault - please service vehicle" was displayed. The weather was hot and the contact's [xxx] son was also occupying the vehicle at the time of the failure. The contact stated that the a/c was inoperable, and the doors were locked. The failure was a recurring failure while the weather was extremely hot. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Open recall under NHTSA campaign id 23v604000. When the interior of the car is too hot the ignition switch will fail causing the electrical system to shut down. My vehicle does not fall in the recall manufacturer range but it has the exact same issues.

Car shuts off after a few miles in the middle of the road. I live in arizona. Mechanic stated the ignition switch is failing. Warning sign pops up- “starter system faulty please shut down vehicle” - electronics die immediately.

The vehicle is a 2019 Volkswagen Jetta (VIN [xxx]). The primary malfunction appears to involve the vehicle's electrical and starting system. The vehicle intermittently displays a "starter system faulty" warning message and has shut off unexpectedly while driving, particularly during periods of hot weather. The exact failed component has not been definitively identified, but the symptoms are consistent with an ignition switch or electrical system defect. The vehicle is available for inspection upon request. This defect creates a serious safety risk because the vehicle can lose power and stall while in motion. The unexpected shutdown places the driver, passengers, and surrounding motorists at risk of a crash, especially when driving at higher speeds or in traffic. The problem has occurred multiple times and has persisted despite repair attempts. More than $1,000 has been spent on repairs related to this issue, but the problem has not been resolved. The vehicle has been inspected and repaired by service technicians; however, the underlying cause has not been successfully corrected. The vehicle has not been involved in a crash as a result of the defect, but the recurring stalling and loss of power present an ongoing safety concern. Volkswagen has been contacted regarding the issue, but assistance has not resolved the problem. Prior to the vehicle shutting off, warning messages including "starter system faulty" appeared on the dashboard. The issue is more likely to occur during hot weather conditions. These warning messages began appearing before the stalling events and continue to occur despite repair efforts. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at approximately 55 mph, several unknown warning lights on the instrument cluster started blinking. The contact stated that the vehicle stalled. The contact stated that the brake pedal was difficult to depress, and the steering wheel was also difficult to turn. The contact stated that the sheriff's department towed the vehicle to an impound lot. The contact had researched online and related the failure to NHTSA campaign number: 23v604000 (electrical system). The contact stated that the recall was associated with the VIN. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 100,000.

As reported by many other drivers on this website and all over the internet that 2019 having ignition switch problem in 2019 Volkswagen Jettas. I started having the same problem aswell. This has happened several time already and now I am scared to drive this car on the highways. It is clearly mentioned that 2019 and 2020 ignition systems are faulty than why vw is not helping people who have those year cars. This is the big safety concern and I believe it should not be overlooked. I tried searching with my plates and VIN but it’s says 0 recalls. Every thing shuts off inside (ac, infotainment screen, all the dash lights, wiper blades, speedometer, rpm meter, everything) I hope NHTSA will take this problem seriously as not hundreds but thousands of vehicles are affected with this problem so far. Thank you.

It was a hot day and I went to start my 2019 Jetta, it sent me a warning code to safely stop the vehicle and then all electrical shut off but the engine then proceeded to stall in place and not want to start back up. I got it to restart and the parking break locked up. I turned it off again and restarted it and managed to get the parking break off after several attempts. I had to have it towed as it was clearly not safe to drive. As soon as the temperature dropped the car was completely fine no electrical errors making me think this is similar to other Volkswagen vehicle issues. There is no recall in place but this is extremely unsafe for me to drive and I just purchased the vehicle.

The ignition switch failed. Although vw had a recall for 2019 and 2020 Jettas for just this reason, the car was not included in the recall. When driving, the car warns starter system faulty and to pull over as the car will shut off. This happened on two separate occasions but was not diagnosed when first taken to the dealership 6 months ago. This time it was diagnosed but not covered by vw. I cannot get any information on how many other 2019 Jettas that were not recalled have had this problem. Any data regarding this would be appreciated. Thank you.

Without any warning whatsoever the entire electrical system goes completely off while driving the vehicle after 5 mins of it being on. This means that the lights including blinker and brake lights go off, air conditioning stops, and the entire dashboard goes off. The engine is still able to run. I am able to use the gas and breaks but I do not know what my speed is or any other information that is typically available via the dashboard. I have tried to do a reset when the problem occurs but that does not help the situation. The safety of myself and others is definitely at risk when this happens since the break lights and turning signal will no longer function at all. I can only use the hazard lights to indicate the hazard this presents. I’ve brought this issue up to multiple Volkswagen dealerships having paid the $200 diagnostics fee every time and they inform me that they are not recognizing the issue. I ask if this has anything to do with a recall that had happened to this car and been “fixed” in 2021 and they do not answer the question. I ask if it is possible that the recall was not fixed correctly and that is why I am having issues and they do not answer the question. I have also emailed customer support at Volkswagen worldwide and they state that my car never had any recalls done which is so incredibly false. I have the paperwork to confirm that it had a total of 6 different recalls done in 2021. I believe one of the recalls was never fixed properly and has only deteriorated worse since 2021. Volkswagen dealership of san bernardino does not give any codes or anything that is more specific than possible alert to car battery/terminals/cables/clamps issues. Their recommendation was to change the car battery but that was already replaced in Aug 2024. They also recommended to change my oil filter but I had an oil change less than 5 days before at a different location. The pep boys diagnostic revealed code p253200 which indicates a problem with the ignition switch.

My car began flashing a bunch of warning lights, including the passenger air bag and the blind spot warning and locks working on the inside. I took my car to the dealer and had them diagnose it. Turns out it needs to parts that are connected; one part they have, another they have tried to order from corporate. This part has been on back order for 8 months.

Nothing has happened as far as a crash goes yet but my air bag lights are on. Indicating that they need repair of some sort. There are also electrical issues that include doors locking while in the vehicle and various lights. I have called different Volkswagen dealers and I was told that there are no current recalls on my vehicle. As a result I was told I would have to pay for these issues on my own. This is not a possible scenario, I receive social security as my total income. My family is in danger at this point due to these issues. Volkswagen also requires an upfront amount of 200 "just in case" something else is wrong that is not covered. I could be wrong but I think this is a form of extortion that takes my choices away. Anyway at this point I don't quite know what to do to take care of these issues before one of us dies that drive the car?? I never even wanted this car but the dealer told me I could only get and afford this vehicle, a 17,000 dollar vehicle??? I thought it must be what he wanted to get rid of but I needed a car, so??? help us?? phone # [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

My manual transmission clutch went to the floor without warning and the car suddenly was inoperable. Bay vw in great neck, NY performed a $4,000 repair. . I picked uo the car today and within five miles drive the clutch failed again and the car was inoperable. In December 2022 the same thing happened while driving on [xxx] . I was in the passing lane and lost complete control of the car except for steering. I had an elderly passenger with dementia and it was providential that we weren't in an accident. It's now three breakdowns of the same kind. Obviously, another part is defective causing these operational failures. It's a safety risk and the three two vw repair shops, on three occasions, have not been able to detect it. I am afraid for my safety and that of my passengers. I can provide the repair invoices. Please look into this. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving approximately 35 mph she observed that the triangle symbol with an "exclamation" mark illuminated. The contact drove the vehicle back to her residence. The contact stated as she was pulling into her driveway the vehicle stalled. The contact was unable to restart the vehicle. The contact stated that prior to the failure she had recently had NHTSA campaign number: 23v604000 (electrical system) completed. The contact related the failure to the recall and the work completed by a local dealer. The contact was not able to have the vehicle towed to the dealer because she was unable to shift the vehicle into neutral (n). The vehicle was not diagnosed and was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 68,000.

When outside temperatures get too hot, the electronics on my car completely shut off. I turn the key and within 1 minute, the electronics shut off and the display reads a message stating "starter system faulty. Please service vehicle". This is a hazard, as the brake lights shut off as well. This only happens when outside temperatures are hot. Furthermore, my car matches the year, model and even the specific ignition style as a current recall. However, the recall is VIN specific and my VIN is somehow not part of the recall.

During high temperatures, the electronics in my car will shut off after a few minutes of driving. I will receive 2 possible messages on the display. Sometimes it says, “ignition switch off, safely stop the vehicle,” or “starter system faulty, please service vehicle. ”.

I took my car for ignition switch recall but after one month I have same issue tge car won't start.

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 10-15 mph, the vehicle lost power steering functionality, and the electrical system shut down and the vehicle stalled. The message "ignition switch off - safely stop the vehicle" and "starter system faulty - please service vehicle" were displayed. The contact was unable to pull the side of the road. The contact was able to restart the vehicle; however, the vehicle shut off again within 5-15 seconds of driving. The message "starter system faulty - please service vehicle" was the contact owns a 2019 Volkswagen Jetta. The contact stated while driving 10-15 mph, the vehicle lost power steering functionality, and the electrical system shut down and the vehicle stalled. The message "ignition switch off - safely stop the vehicle" and "starter system faulty - please service vehicle" were displayed. The contact was unable to pull the side of the road. The contact was able to restart the vehicle; however, the vehicle shut off again within 5-15 seconds of driving. The message "starter system faulty - please service vehicle" was displayed.

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 10-15 mph, the vehicle lost power steering functionality, and the electrical system shut down and the vehicle stalled. The message "ignition switch off - safely stop the vehicle" and "starter system faulty - please service vehicle" were displayed. The contact was unable to pull the side of the road. The contact was able to restart the vehicle; however, the vehicle shut off again within 5-15 seconds of driving. The message "starter system faulty - please service vehicle" was displayed. The contact stated that the failure recurred intermittently. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA campaign number: 23v604000 (electrical system), which the contact related to the failure. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 89,000.

Very similar to recall #: 28h7 of vw. Was driving in hot temperature and dash displayed warning: "starter system faulty. Please service vehicle" after a warning sound and message "car ignition off. Please stop vehicle for safety. " after this, all my electrical went out (from dash to blinkers to head lights to tail lights). However the car could still accelerate and brake.

This is the third occurrence of the vehicle engine shutting off without warning. Each time the instrument cluster displayed "ignition switched off. Safety stop the vehicle" and "starter system faulty" warnings. After the first occurrence (see detailed report submitted on 07-12-24, NHTSA id # 11601511) the vehicle was taken to a vw dealership on 07-12-24 in albuquerque, nm. A detailed account of the problem was explained to the dealership and how all the symptoms matched the documentation on active Volkswagen recall #23v604000 (28h7). The dealership immediately said that even though the vehicle was the same year it was not part of the recall, and it would not restart if this was indeed the problem. We completely disagreed on this account as the problem as stated in the Volkswagen recall was related to a polyfuse which by design opens when heated and closes when it cools down. The dealership diagnosed the issue as electrical and replaced the battery ($400) and declared the problem fixed. On 07-30-24 and 07-31-24 vehicle experience same issue as occurred on 07-11-24. Each time the vehicle was parked in +100 f ambient conditions. Vehicle initially starts and when leaving parking lot, the engine suddenly shuts down. Instrument cluster displays same warnings "ignition switch off" and "starter system faulty". Attempts restart the vehicle are unsuccessful, but it appears after the interior of the vehicle has cooled sufficiently it finally restarts and continues to run. Please look into this issue. I see two recently reported issues occurring on 2019 Jetta's that the VIN is not included in the recall. It is not a coincidence when all the symptoms exactly match those in the active Volkswagen recall. Volkswagen should not wait for a body count before action is taken, it is a known problem that is occurring outside of the initially identified recall. Once again this has the potential to result in a dangerous crash if the vehicle should shut itself off without warning.

On 07-11-24 vehicle was started after sitting in parking lot. When driving vehicle in parking lot the vehicle engine suddenly shut off. Instrument cluster initially had "ignition switch off" then a second warning light showing "starter system faulty". The vehicle was restarted several times and the engine continued to shut off and display "starter system faulty". A short time later the vehicle was restarted and continued to run. At the time outside temperatures were in the high 90's with the indoor car temperature significantly higher as it was parked. A quick internet search revealed active Volkswagen recall #23v604000 (28h7) issued 08-29-23. Volkswagen was contacted on 07-12-24 and at the current time are not recognizing this vehicle as part of the recalled group. I was given case #06334060 for this call. The vehicle is experiencing the exact symptoms as stated in the recall notice. The vehicle is in the same year/model as the vehicles in the active recall. I believe that the current recall has not correctly identified all affected vehicles. This has a high potential of resulting in a dangerous situation as the vehicle shuts itself down with no warning.