general problems of the 2019 Volkswagen Jetta - part 1

While driving, the vehicle suddenly shut off without warning. The engine lost power and multiple dashboard warning lights illuminated. The vehicle then displayed a malfunction related to the transmission, with the park (“p”) indicator blinking, and the vehicle would not shift out of park. The failure appears to be related to an electrical or ignition system issue, possibly the ignition switch. This created a significant safety risk as the vehicle lost power while in motion, increasing the risk of a crash. Prior to the failure, the only warning observed was a check engine light. No other warning messages were present before the incident. The problem has been confirmed by an independent mechanic/contractor. The failed component is available for inspection upon request. This issue appears consistent with known ignition switch/electrical failures reported in similar vehicles.

Subject: request for recall consideration – ignition switch failure in Volkswagen Jetta I am writing to formally report a serious safety issue I experienced with my vehicle and to request that it be considered for inclusion in the existing recall related to ignition switch failures. On [xxx] while driving my Volkswagen Jetta, the vehicle suddenly experienced an ignition switch failure. This caused the engine to shut down abruptly, along with the loss of all dashboard power and controls, while the vehicle was in motion. An error message clearly indicated "ignition switch failed. " I immediately contacted camelback Volkswagen and reported the incident. I was advised to bring the vehicle in for inspection. I brought the car to the dealership on September 8, 2025, and after inspection, they confirmed that the ignition switch was malfunctioning. The faulty part was subsequently replaced, and I paid for the repair out of pocket. During my visit, I mentioned the known recall for ignition switch failures affecting the same model vehicles. However, I was informed that my vehicle identification number (VIN) is not currently included in the recall. Despite this, the issue I experienced matches the recall description both in nature and severity. Given the serious safety implications of an ignition switch failure while the vehicle is in motion, I respectfully request the following: re-evaluate the recall scope to include vehicles like mine. Investigate whether other vehicles with the same ignition switch part number or serial are affected. Consider reimbursing the amount paid toward the repair charges, as this issue aligns with an existing known recall. I believe this is a legitimate safety concern that warrants immediate attention and formal investigation. Thank you for your time and consideration. I have attached the service report along with the paid receipt for your review and records. Sincerely, [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I was driving my car on a 100 degree day and and after about a block, a warning popped up on the little screen behind the steering wheel that said "ignition switch off, safely stop the vehicle". I feel like the engine may have shut off, but I'm not sure as I just rolled to the side of the road and turned off my car as fast as a could. I waited a few minutes and turned it on, drove about a block, and it said, "starter system faulty, please service vehicle". I once again turned it off, waited a few minutes. I googled on my phone instances of this and people saying they were still able to drive that car, so I turned it back on and started to drive it the two blocks back to my house, the "starter system faulty" message popped up again and suddenly all of the electrical in the car shut off (the engine was still running). My radio, speedometer, everything was just off. I made it home, got on my computer and found an article about a recall that match my car's make, model, year, and key rather than button ignition. It described my exact experience. I looked up my car to see if it had a recall and it didn't. I called the dealership and they were no help, so I called the Volkswagen of America customer care line. They told me my VIN didn't qualify "probably" because it wasn't within the "manufacturing dates". I'm having a hard time understanding that since everything else lines up. Additionally, I just purchased this vehicle used from a vw dealership less than two months ago. The dealer plates are still on the car. According to them, the car was in great condition. . .

I was driving my car when all of a sudden a message came up my dashboard saying “starter system faulty please service vehicle followed by ignition switch off safely stop vehicle “message . My screen , ac and everything turned black and had to merge to the curb and a car almost hit me. This has happened more than three times and it is not okay. There is currently a recall on the 2019 Jettas with this specific problem but my VIN doesn’t fall in that even though it’s giving me the same exact problem. My safety is in danger and my car is showing exactly the same problem and message as the recall going on so it needs to be recalled so Volkswagen can fix the issue that is going on with my car.

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at an undisclosed speed in extremely hot weather, the message "starter system fault - please service vehicle" and another message “pull over and exit vehicle” were displayed. The contact was able to continue driving to the residence nearby; however, the electrical system became inoperable. The failure recurred and progressively became worse. While attempting to make a turn from a complete stop, the vehicle stalled and failed to restart within two minutes. The message "starter system fault - please service vehicle" was displayed. The weather was hot and the contact's [xxx] son was also occupying the vehicle at the time of the failure. The contact stated that the a/c was inoperable, and the doors were locked. The failure was a recurring failure while the weather was extremely hot. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Open recall under NHTSA campaign id 23v604000. When the interior of the car is too hot the ignition switch will fail causing the electrical system to shut down. My vehicle does not fall in the recall manufacturer range but it has the exact same issues.

Car shuts off after a few miles in the middle of the road. I live in arizona. Mechanic stated the ignition switch is failing. Warning sign pops up- “starter system faulty please shut down vehicle” - electronics die immediately.

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at approximately 55 mph, several unknown warning lights on the instrument cluster started blinking. The contact stated that the vehicle stalled. The contact stated that the brake pedal was difficult to depress, and the steering wheel was also difficult to turn. The contact stated that the sheriff's department towed the vehicle to an impound lot. The contact had researched online and related the failure to NHTSA campaign number: 23v604000 (electrical system). The contact stated that the recall was associated with the VIN. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 100,000.

As reported by many other drivers on this website and all over the internet that 2019 having ignition switch problem in 2019 Volkswagen Jettas. I started having the same problem aswell. This has happened several time already and now I am scared to drive this car on the highways. It is clearly mentioned that 2019 and 2020 ignition systems are faulty than why vw is not helping people who have those year cars. This is the big safety concern and I believe it should not be overlooked. I tried searching with my plates and VIN but it’s says 0 recalls. Every thing shuts off inside (ac, infotainment screen, all the dash lights, wiper blades, speedometer, rpm meter, everything) I hope NHTSA will take this problem seriously as not hundreds but thousands of vehicles are affected with this problem so far. Thank you.

It was a hot day and I went to start my 2019 Jetta, it sent me a warning code to safely stop the vehicle and then all electrical shut off but the engine then proceeded to stall in place and not want to start back up. I got it to restart and the parking break locked up. I turned it off again and restarted it and managed to get the parking break off after several attempts. I had to have it towed as it was clearly not safe to drive. As soon as the temperature dropped the car was completely fine no electrical errors making me think this is similar to other Volkswagen vehicle issues. There is no recall in place but this is extremely unsafe for me to drive and I just purchased the vehicle.

The ignition switch failed. Although vw had a recall for 2019 and 2020 Jettas for just this reason, the car was not included in the recall. When driving, the car warns starter system faulty and to pull over as the car will shut off. This happened on two separate occasions but was not diagnosed when first taken to the dealership 6 months ago. This time it was diagnosed but not covered by vw. I cannot get any information on how many other 2019 Jettas that were not recalled have had this problem. Any data regarding this would be appreciated. Thank you.

Without any warning whatsoever the entire electrical system goes completely off while driving the vehicle after 5 mins of it being on. This means that the lights including blinker and brake lights go off, air conditioning stops, and the entire dashboard goes off. The engine is still able to run. I am able to use the gas and breaks but I do not know what my speed is or any other information that is typically available via the dashboard. I have tried to do a reset when the problem occurs but that does not help the situation. The safety of myself and others is definitely at risk when this happens since the break lights and turning signal will no longer function at all. I can only use the hazard lights to indicate the hazard this presents. I’ve brought this issue up to multiple Volkswagen dealerships having paid the $200 diagnostics fee every time and they inform me that they are not recognizing the issue. I ask if this has anything to do with a recall that had happened to this car and been “fixed” in 2021 and they do not answer the question. I ask if it is possible that the recall was not fixed correctly and that is why I am having issues and they do not answer the question. I have also emailed customer support at Volkswagen worldwide and they state that my car never had any recalls done which is so incredibly false. I have the paperwork to confirm that it had a total of 6 different recalls done in 2021. I believe one of the recalls was never fixed properly and has only deteriorated worse since 2021. Volkswagen dealership of san bernardino does not give any codes or anything that is more specific than possible alert to car battery/terminals/cables/clamps issues. Their recommendation was to change the car battery but that was already replaced in Aug 2024. They also recommended to change my oil filter but I had an oil change less than 5 days before at a different location. The pep boys diagnostic revealed code p253200 which indicates a problem with the ignition switch.

My car began flashing a bunch of warning lights, including the passenger air bag and the blind spot warning and locks working on the inside. I took my car to the dealer and had them diagnose it. Turns out it needs to parts that are connected; one part they have, another they have tried to order from corporate. This part has been on back order for 8 months.

Nothing has happened as far as a crash goes yet but my air bag lights are on. Indicating that they need repair of some sort. There are also electrical issues that include doors locking while in the vehicle and various lights. I have called different Volkswagen dealers and I was told that there are no current recalls on my vehicle. As a result I was told I would have to pay for these issues on my own. This is not a possible scenario, I receive social security as my total income. My family is in danger at this point due to these issues. Volkswagen also requires an upfront amount of 200 "just in case" something else is wrong that is not covered. I could be wrong but I think this is a form of extortion that takes my choices away. Anyway at this point I don't quite know what to do to take care of these issues before one of us dies that drive the car?? I never even wanted this car but the dealer told me I could only get and afford this vehicle, a 17,000 dollar vehicle??? I thought it must be what he wanted to get rid of but I needed a car, so??? help us?? phone # [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

My manual transmission clutch went to the floor without warning and the car suddenly was inoperable. Bay vw in great neck, NY performed a $4,000 repair. . I picked uo the car today and within five miles drive the clutch failed again and the car was inoperable. In December 2022 the same thing happened while driving on [xxx] . I was in the passing lane and lost complete control of the car except for steering. I had an elderly passenger with dementia and it was providential that we weren't in an accident. It's now three breakdowns of the same kind. Obviously, another part is defective causing these operational failures. It's a safety risk and the three two vw repair shops, on three occasions, have not been able to detect it. I am afraid for my safety and that of my passengers. I can provide the repair invoices. Please look into this. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving approximately 35 mph she observed that the triangle symbol with an "exclamation" mark illuminated. The contact drove the vehicle back to her residence. The contact stated as she was pulling into her driveway the vehicle stalled. The contact was unable to restart the vehicle. The contact stated that prior to the failure she had recently had NHTSA campaign number: 23v604000 (electrical system) completed. The contact related the failure to the recall and the work completed by a local dealer. The contact was not able to have the vehicle towed to the dealer because she was unable to shift the vehicle into neutral (n). The vehicle was not diagnosed and was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 68,000.

When outside temperatures get too hot, the electronics on my car completely shut off. I turn the key and within 1 minute, the electronics shut off and the display reads a message stating "starter system faulty. Please service vehicle". This is a hazard, as the brake lights shut off as well. This only happens when outside temperatures are hot. Furthermore, my car matches the year, model and even the specific ignition style as a current recall. However, the recall is VIN specific and my VIN is somehow not part of the recall.

I took my car for ignition switch recall but after one month I have same issue tge car won't start.

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 10-15 mph, the vehicle lost power steering functionality, and the electrical system shut down and the vehicle stalled. The message "ignition switch off - safely stop the vehicle" and "starter system faulty - please service vehicle" were displayed. The contact was unable to pull the side of the road. The contact was able to restart the vehicle; however, the vehicle shut off again within 5-15 seconds of driving. The message "starter system faulty - please service vehicle" was the contact owns a 2019 Volkswagen Jetta. The contact stated while driving 10-15 mph, the vehicle lost power steering functionality, and the electrical system shut down and the vehicle stalled. The message "ignition switch off - safely stop the vehicle" and "starter system faulty - please service vehicle" were displayed. The contact was unable to pull the side of the road. The contact was able to restart the vehicle; however, the vehicle shut off again within 5-15 seconds of driving. The message "starter system faulty - please service vehicle" was displayed.

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 10-15 mph, the vehicle lost power steering functionality, and the electrical system shut down and the vehicle stalled. The message "ignition switch off - safely stop the vehicle" and "starter system faulty - please service vehicle" were displayed. The contact was unable to pull the side of the road. The contact was able to restart the vehicle; however, the vehicle shut off again within 5-15 seconds of driving. The message "starter system faulty - please service vehicle" was displayed. The contact stated that the failure recurred intermittently. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA campaign number: 23v604000 (electrical system), which the contact related to the failure. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 89,000.

Very similar to recall #: 28h7 of vw. Was driving in hot temperature and dash displayed warning: "starter system faulty. Please service vehicle" after a warning sound and message "car ignition off. Please stop vehicle for safety. " after this, all my electrical went out (from dash to blinkers to head lights to tail lights). However the car could still accelerate and brake.

This is the third occurrence of the vehicle engine shutting off without warning. Each time the instrument cluster displayed "ignition switched off. Safety stop the vehicle" and "starter system faulty" warnings. After the first occurrence (see detailed report submitted on 07-12-24, NHTSA id # 11601511) the vehicle was taken to a vw dealership on 07-12-24 in albuquerque, nm. A detailed account of the problem was explained to the dealership and how all the symptoms matched the documentation on active Volkswagen recall #23v604000 (28h7). The dealership immediately said that even though the vehicle was the same year it was not part of the recall, and it would not restart if this was indeed the problem. We completely disagreed on this account as the problem as stated in the Volkswagen recall was related to a polyfuse which by design opens when heated and closes when it cools down. The dealership diagnosed the issue as electrical and replaced the battery ($400) and declared the problem fixed. On 07-30-24 and 07-31-24 vehicle experience same issue as occurred on 07-11-24. Each time the vehicle was parked in +100 f ambient conditions. Vehicle initially starts and when leaving parking lot, the engine suddenly shuts down. Instrument cluster displays same warnings "ignition switch off" and "starter system faulty". Attempts restart the vehicle are unsuccessful, but it appears after the interior of the vehicle has cooled sufficiently it finally restarts and continues to run. Please look into this issue. I see two recently reported issues occurring on 2019 Jetta's that the VIN is not included in the recall. It is not a coincidence when all the symptoms exactly match those in the active Volkswagen recall. Volkswagen should not wait for a body count before action is taken, it is a known problem that is occurring outside of the initially identified recall. Once again this has the potential to result in a dangerous crash if the vehicle should shut itself off without warning.

On 07-11-24 vehicle was started after sitting in parking lot. When driving vehicle in parking lot the vehicle engine suddenly shut off. Instrument cluster initially had "ignition switch off" then a second warning light showing "starter system faulty". The vehicle was restarted several times and the engine continued to shut off and display "starter system faulty". A short time later the vehicle was restarted and continued to run. At the time outside temperatures were in the high 90's with the indoor car temperature significantly higher as it was parked. A quick internet search revealed active Volkswagen recall #23v604000 (28h7) issued 08-29-23. Volkswagen was contacted on 07-12-24 and at the current time are not recognizing this vehicle as part of the recalled group. I was given case #06334060 for this call. The vehicle is experiencing the exact symptoms as stated in the recall notice. The vehicle is in the same year/model as the vehicles in the active recall. I believe that the current recall has not correctly identified all affected vehicles. This has a high potential of resulting in a dangerous situation as the vehicle shuts itself down with no warning.

Driving on a highway when all of a sudden my car completely shut off and would not turn back on, had to sit in 110 degree weather with my children. Everything was completely dead and we could not open the trunk to get our jumper cables.

The first time stalling while I was driving the car was stalling in the middle of the road. The second time drove to work park the car when I went to start the car it wouldn't start.

The ignition switch failed while vehicle was in motion. Engine stalled and the electrical system shut off. There is currently a NHTSA recall on this vehicle (NHTSA recall 23v604, 2019 Jetta manufactured between sept. 3, 2018, and Dec. 21, 2019) however Volkswagen says our VIN number is not included in their recall (vw recall number 28h7).

Without any warning whatsoever the entire electrical system goes completely off while driving the vehicle after 5 mins of it being on. This means that the lights including blinker and brake lights go off, air conditioning stops, and the entire dashboard goes off. The engine is still able to run. I am able to use the gas and breaks but I do not know what my speed is or any other information that is typically available via the dashboard. I have tried to do a reset when the problem occurs but that does not help the situation. The safety of myself and others is definitely at risk when this happens since the break lights and turning signal will no longer function at all. I can only use the hazard lights to indicate the hazard this presents. I’ve brought this issue up to multiple Volkswagen dealerships having paid the $200 diagnostics fee every time and they inform me that they are not recognizing the issue. I ask if this has anything to do with a recall that had happened to this car and been “fixed” in 2021 and they do not answer the question. I ask if it is possible that the recall was not fixed correctly and that is why I am having issues and they do not answer the question. I have also emailed customer support at Volkswagen worldwide and they state that my car never had any recalls done which is so incredibly false. I have the paperwork to confirm that it had a total of 6 different recalls done in 2021. I believe one of the recalls was never fixed properly and has only deteriorated worse since 2021.

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving approximately 25 mph, the vehicle made an abnormal beeping sound. The message "faulty ignition starter" was displayed, and the vehicle shut off. The contact was able to pull to the side of the road. The contact was able to restart the vehicle after several attempts and continued driving; however, the failure recurred while driving. The contact stated that the failure had recurred several times while driving. The vehicle was towed to the dealer, where it was diagnosed that the ignition switch had failed and needed to be replaced. The contact related the failure to NHTSA campaign number: 23v604000 (electrical system); however, the dealer and the manufacturer informed the contact that the vehicle could not be repaired under the recall because the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 83,000.

The ignition switch fails while the car is in motion, causing shut off the engine and electrical system, this lead to almost had crash.

The incident occurred twice the first time the car stopped in the intersection and a notice came up with ignition failure; start vehicle engine: have vehicle serviced. All the electrical systems shut down except for the radio. No lights, monitor, turn signals, everything shut off except the engine kept running. I changed all the spark plugs but that did not solve the problem. When it gets really hot here in vegas the cars ignition just fails. They have recalled 47,000 of these 2019 Jetta's for this problem but not mine. They want me to dish out money for something that is obviously their problem.

Vw Jetta should be included in the ignition switch recall. Problem started last year August on a trip out of state. After a day sitting in the hot parking lot on drive back car reported ignition switch failure and all electronics shut off and eventually the car shut off and wouldn't restart until the interior of the car cooled off. Once inside of car cooled down car was drivable again. Contacted dealer they stated they had not serviced another Jetta with this problem yet. They adivised to continue driving and see if problem occurs again. All winter (living in cold climate) it was no problem. In March as things warmed up problem occurred multiple times. Multiple occasions the car shut off in the middle of the road luckily no accidents occurred. Had car serviced at vw dealer, they were able to replicate problem and talked with vw field rep. Who said to change the ignition switch. Since replacing the ignition switch my car has not had any issues anymore. I contacted vw care and asked to add my car to the recall or reimburse my repair cost ($ 320) they refuse and insist that my car does not have the same problem as the recalled 2019/2020 models. I was fortunate that nobody hit me from behind when my car decided to shut off in the middle of a 55 mile an hour road. Since the warning lights won't work when this problem occurs. This is a very serious problem and the remedy was to replace the ignition switch. I have the email conversation between the vw care rep as well as a copy of my repair bill. The last email I received from vw care states that my car is not part of the recall, that they can not add it to the recall and even though it presents with the exact same problem nothing can be done about it. Please let me know if you need any additional information sincerely tanja dunn.

The contact owns a 2019 Volkswagen Jetta. The contact stated that while starting the vehicle, the message "please check starter system" was displayed. Additionally, the vehicle overheated and the instrument cluster gauges were inoperable. The contact stated that the failure had been recurring. The contact became aware that the VIN was included in NHTSA campaign number: 23v604000 (electrical system), which she related to the failure. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 43,776.

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 23v604000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

When getting into the car the ignition switch failed to start 8 times. This happens every time I enter the vehicle where I live which is a cold climate. The recall is suspected only to affect the car in hotter climates but my car has been affected in the cold. It stalled while I was driving as well and I was able to turn the car back on. On the screen, it said failed transmission. This recall has been mailed to me 5 months ago and is still not yet fixed. I have been paying for my car on time monthly and am struggling to drive my car to the ignition switch failing. The car stalling did not hurt me and luckily no one was behind me. Volkswagen has recognized the issue and sent out a recall in the mail but it's taking so long to fix and was not supposed to stall like this. The warning light was that there was failed transmission. My car has been inspected by fitzgerald and they are unable to do anything about it because there is no remedy for the issue at the moment.

Manufacture hasn’t come up with repairs my car turns off complete while driving. I haven’t been able to drive it because I’m scared of being or cause an accident please help.