general problems of the 2019 Volkswagen Jetta - part 2

Driving on a highway when all of a sudden my car completely shut off and would not turn back on, had to sit in 110 degree weather with my children. Everything was completely dead and we could not open the trunk to get our jumper cables.

The first time stalling while I was driving the car was stalling in the middle of the road. The second time drove to work park the car when I went to start the car it wouldn't start.

The ignition switch failed while vehicle was in motion. Engine stalled and the electrical system shut off. There is currently a NHTSA recall on this vehicle (NHTSA recall 23v604, 2019 Jetta manufactured between sept. 3, 2018, and Dec. 21, 2019) however Volkswagen says our VIN number is not included in their recall (vw recall number 28h7).

Without any warning whatsoever the entire electrical system goes completely off while driving the vehicle after 5 mins of it being on. This means that the lights including blinker and brake lights go off, air conditioning stops, and the entire dashboard goes off. The engine is still able to run. I am able to use the gas and breaks but I do not know what my speed is or any other information that is typically available via the dashboard. I have tried to do a reset when the problem occurs but that does not help the situation. The safety of myself and others is definitely at risk when this happens since the break lights and turning signal will no longer function at all. I can only use the hazard lights to indicate the hazard this presents. I’ve brought this issue up to multiple Volkswagen dealerships having paid the $200 diagnostics fee every time and they inform me that they are not recognizing the issue. I ask if this has anything to do with a recall that had happened to this car and been “fixed” in 2021 and they do not answer the question. I ask if it is possible that the recall was not fixed correctly and that is why I am having issues and they do not answer the question. I have also emailed customer support at Volkswagen worldwide and they state that my car never had any recalls done which is so incredibly false. I have the paperwork to confirm that it had a total of 6 different recalls done in 2021. I believe one of the recalls was never fixed properly and has only deteriorated worse since 2021.

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving approximately 25 mph, the vehicle made an abnormal beeping sound. The message "faulty ignition starter" was displayed, and the vehicle shut off. The contact was able to pull to the side of the road. The contact was able to restart the vehicle after several attempts and continued driving; however, the failure recurred while driving. The contact stated that the failure had recurred several times while driving. The vehicle was towed to the dealer, where it was diagnosed that the ignition switch had failed and needed to be replaced. The contact related the failure to NHTSA campaign number: 23v604000 (electrical system); however, the dealer and the manufacturer informed the contact that the vehicle could not be repaired under the recall because the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 83,000.

The ignition switch fails while the car is in motion, causing shut off the engine and electrical system, this lead to almost had crash.

The incident occurred twice the first time the car stopped in the intersection and a notice came up with ignition failure; start vehicle engine: have vehicle serviced. All the electrical systems shut down except for the radio. No lights, monitor, turn signals, everything shut off except the engine kept running. I changed all the spark plugs but that did not solve the problem. When it gets really hot here in vegas the cars ignition just fails. They have recalled 47,000 of these 2019 Jetta's for this problem but not mine. They want me to dish out money for something that is obviously their problem.

Vw Jetta should be included in the ignition switch recall. Problem started last year August on a trip out of state. After a day sitting in the hot parking lot on drive back car reported ignition switch failure and all electronics shut off and eventually the car shut off and wouldn't restart until the interior of the car cooled off. Once inside of car cooled down car was drivable again. Contacted dealer they stated they had not serviced another Jetta with this problem yet. They adivised to continue driving and see if problem occurs again. All winter (living in cold climate) it was no problem. In March as things warmed up problem occurred multiple times. Multiple occasions the car shut off in the middle of the road luckily no accidents occurred. Had car serviced at vw dealer, they were able to replicate problem and talked with vw field rep. Who said to change the ignition switch. Since replacing the ignition switch my car has not had any issues anymore. I contacted vw care and asked to add my car to the recall or reimburse my repair cost ($ 320) they refuse and insist that my car does not have the same problem as the recalled 2019/2020 models. I was fortunate that nobody hit me from behind when my car decided to shut off in the middle of a 55 mile an hour road. Since the warning lights won't work when this problem occurs. This is a very serious problem and the remedy was to replace the ignition switch. I have the email conversation between the vw care rep as well as a copy of my repair bill. The last email I received from vw care states that my car is not part of the recall, that they can not add it to the recall and even though it presents with the exact same problem nothing can be done about it. Please let me know if you need any additional information sincerely tanja dunn.

The contact owns a 2019 Volkswagen Jetta. The contact stated that while starting the vehicle, the message "please check starter system" was displayed. Additionally, the vehicle overheated and the instrument cluster gauges were inoperable. The contact stated that the failure had been recurring. The contact became aware that the VIN was included in NHTSA campaign number: 23v604000 (electrical system), which she related to the failure. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 43,776.

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 23v604000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

When getting into the car the ignition switch failed to start 8 times. This happens every time I enter the vehicle where I live which is a cold climate. The recall is suspected only to affect the car in hotter climates but my car has been affected in the cold. It stalled while I was driving as well and I was able to turn the car back on. On the screen, it said failed transmission. This recall has been mailed to me 5 months ago and is still not yet fixed. I have been paying for my car on time monthly and am struggling to drive my car to the ignition switch failing. The car stalling did not hurt me and luckily no one was behind me. Volkswagen has recognized the issue and sent out a recall in the mail but it's taking so long to fix and was not supposed to stall like this. The warning light was that there was failed transmission. My car has been inspected by fitzgerald and they are unable to do anything about it because there is no remedy for the issue at the moment.

Manufacture hasn’t come up with repairs my car turns off complete while driving. I haven’t been able to drive it because I’m scared of being or cause an accident please help.

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 23v604000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 23v604000 (electrical system); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 23v604000 (electrical system); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Volkswagen Jetta. The contact stated that upon attempting to start the vehicle, the vehicle failed to start. The contact was able to jumpstart the vehicle, after which an error start and stop message was displayed. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA campaign number: 23v604000 (electrical system). The VIN was included, but parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 45,000. VIN tool confirms parts not available.

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 23v604000 (electrical system) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 23v604000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost all motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to restart. The low battery warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA campaign number 23v604000 (electrical system); the VIN was included, but parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. VIN tool confirms parts not available. The failure mileage was 18,000.

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at various speeds, the vehicle suddenly turned off. During the failure the message "ignition switch failure" was displayed. The cause of the failure has not yet been determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA campaign number: 23v604000 (electrical system). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 90,000.

Both times the shut down occurred it was over 80 degrees in the car at least. At least a week ago and then yesterday October 22nd. The car would start like normal but a few seconds later it would say "please check the starter system" and then all the electricals would go out no ac, nothing on the dash, all the speedometers down to 0, but the car would still be running. But if you were to cut the car off you would just get the starter system message and it wont turn back on. The first time I took it to a mechanic and they couldn't find anything wrong, the next day I took it to vw and they also couldn't find anything in their inspection. I see the recall #23v604 and it sounds pretty similar to what's happening.

Starter system faulty message. Car shuts off when it gets warm. Shut down while driving on interstate.

The contact owns a 2019 Volkswagen Jetta. The contact stated that while her husband was driving approximately 30–40 mph, the vehicle stalled. The instrument cluster was blank. The contact received notification of NHTSA campaign number: 23v604000 (electrical system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.

While driving car ignition shuts off. Gas and breaks still work, but no lights, no speedometer, nothing else, ignition completely off. Has happened on 5 different occasions on days the temperature is 90 degrees. Volkswagen dealership aren't able to fix it.

Car engine stalling while driving and failure of the eps/epc light comes on when attempted to start the car warning start stop system malfunctioning unable to start at times.

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 23v604000 (electrical system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds the instrument panel displayed the message "stop vehicle”. The contact had approximately 2 minutes to turn off and restart the vehicle before all electrical functions failed, causing the vehicle to stall. If the contact was unable to restart the vehicle in a timely manner, the vehicle had to be towed. The contact took the vehicle to a certified mechanic who determined that the ignition switch had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 35,000. VIN tool confirms parts not available.

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 23v604000 (electrical system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds the main computer screen displayed a warning advising the driver to pull to the side of the road due to the vehicle ready seize. The message also stated, "check the starter". The main computer screen went completely black, and the vehicle stalled as a follow up. The vehicle failed to start after several attempts. The contact stated that the vehicle would start but cut off almost immediately. The vehicle started after approximately 30 minutes. The vehicle was taken to a certified mechanic who was unable to find the cause of the failure. The vehicle was taken to the dealer who was unable to find the cause as well. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the issue. The approximate failure mileage was 78,000. VIN tool confirms parts not available.

The open recall on my vehicle regarding the ignition switch and polyfuse presents a serious safety risk to me and others on the road. The potential for engine stalling and electrical system failure creates a dangerous situation that could lead to accidents and injuries. Therefore, addressing this recall promptly and having the necessary repairs or replacements done is crucial to ensuring the safety of all road users.

Car stalled out while driving, restarted, car said, "check starter system". Restarted again, engine stayed running, no lights at all (brake, headlight or tail light), however the hazards still seemed to work.

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 23v604000 (electrical system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The recall was in August 2023. I was told the part was not in yet. I recently tried again. Still no part in and it’s going on November 2023. I have gotten the run around, my calls go unanswered, no one available to talk to. No one knows what’s going on with this recall from the dealer service supervisor to vw recall to vw customer service.

Ignition gets very hot, when I put the key in the ignition, it also gets very hot, car will run for a minute or so and then lose power. The car shut off could be very dangerous if going down the road. Warning to check starter system came on.

Starter ignition failed on my screen as a turned on a street with oncoming traffic. Car shut down and engine stayed on. Has been happening when my car is sitting in the heat. Going to the dealership to get it diagnostic tomorrow.

The contact owns a 2019 Volkswagen. The contact stated that while driving at an undisclosed speed, control panel independently powered off and the engine was still on. The contact stated that he then turned the vehicle off and restarted the vehicle, the ignition system failure warning light illuminated. The contact stated the failure had occurred three times. The vehicle was taken to the dealer, the failure had not been duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 4,500.

While driving the 5 miles to the store, we got half way there and an error stating "check starter system" and to find a safe place to pull over. The cars engine remained running, allowing us to get to a grocery store parking lot, but all other mechanical instruments died. Screen backed out. Not able to see speed, non use of signal or break lights. After sitting in the parking lot for a few minutes, we tried starting the car up again. It started back up with no issues. We decided to try driving it back home to see if happened again. After about 2 miles of driving, the same error and screen black out happened again. We were able to safely get home, taking back roads to avoid traffic. Extremely unsafe to not have working tail/break lights or even a speedometer. Since my mechanic was already closed for the day, we looked online to see if we could troubleshoot. Finding this is a known issue and many people arrive reporting heat seems to trigger the issue. It was 103 out yesterday. This is my teen son's first car. We have only had it a couple months and this is the first time this had happened. It's also the first time it's been this hot (if that is in fact a factor to this issue), since having the car. I can't believe how many complaints there are for this same exact issue, yet vw is not recalling this. This is a huge safety concern. Very disappointing that my kid saved his money for this car and now it is going to have to sit parked, till we can get it addressed, because I will not allow a new driver to be in this vehicle. Dangerous!!.