Frontal Driver Clockspring/spiral Cassette Problems of Volkswagen Tiguan

The contact owns a 2013 Volkswagen Tiguan. The contact stated that while starting the vehicle, the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to an independent mechanic, who diagnosed that the clockspring needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 116,000.

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The contact owns a 2016 Volkswagen Tiguan. The contact stated that while his wife was reversing the vehicle, the vehicle made clicking sounds with the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to the dealer where it was diagnosed that the clockspring needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the replacement part was on backorder. The failure mileage was approximately 94,000.

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The contact owns a 2016 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the buttons on the steering wheel for the horn and gauges were inoperable. The vehicle was taken to the dealer and diagnosed with clockspring failure. The contact was informed that the clockspring needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,000.

The contact's daughter owns a 2017 Volkswagen Tiguan. The contact stated while his daughter was driving at various speeds and turning the steering wheel, the steering wheel emitted abnormal sounds. The tire pressure monitor system warning light and the air bag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the clock spring needed to be replaced however, the part was not yet available. Additionally, the contact stated that the horn would fail to honk when engaged. The contact stated while his daughter was driving at an undisclosed speed, the horn was engaged but failed to honk, causing another vehicle to crash into the front passenger side of his daughter vehicle. The contact stated that it was a minor crash. The air bags did not deploy. There were no injuries sustained. A police report was filed. There was no further information provided. The dealer was notified of the failure and informed the contact that the part to repair the vehicle was still on national back order. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was approximately 26,749.

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The contact owns a 2013 Volkswagen Tiguan. The contact stated while driving at any speed, the airbag warning light was illuminated, additionally the vehicle's horn no longer functioned. The contact had taken the vehicle to a local dealer who diagnosed that the "clock spring" needed to be replaced, however the replacement parts are unavailable for repair. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was 89,271.

The contact owns a 2016 Volkswagen Tiguan. The contact stated that that while driving, the horn and radio became inoperable. The tire and airbag warning indicator lights were illuminated. The vehicle was taken to an independent mechanic where they informed them the spring clock needed to be replaced. The local dealer was not contacted and the vehicle was not diagnosed or repaired. The manufacturer was notified but no assistance was provided. The approximate failure mileage was 150,000.