Tailgate Problems of Cadillac SRX

Tl- the contact owns a 2015 Cadillac Srx. The contact stated that after the rear hatch door electronically opened the wife reached inside the tailgate area to put grocery bags inside when the rear hatch door erroneously released and came down striking the wife in the head. During the incident the wife sustained a minor head injury. The cause of the failure was not determined. The local dealer ed martin Cadillac located at 5400 s scatterfield rd, anderson, in 46013 was notified of the failure. The manufacturer was not notified. The failure mileage was 57,000. Jft.

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Moon roof drainage system is poorly designed. Drainage hose runs alongside moon roof then inside car to the rear tailgate area, directly over lift gate fuse and module. On numerous occasions it has backed up, leaked into left rear (driver¿s side) floor causing carpet to get wet. It tends to leak in rear tailgate area over the fuse panel and lift gate module shorting out the power or automatic tailgate feature. This has been an issue for the same problem more than once, including replacing the fuses and lift gate module. This problem is the same whether the car is stationary or moving. Other methods have been suggested and tried to eliminate wetness and odor from windows open, damp rid, even wet/dry vacuum. Now that my car is out of warranty, the repair bill is mine to settle for a known chronic problem and poor design.

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