Electrical Infotainment Problems of Chevrolet Tahoe

See attached document for complaint. We are writing to express our concerns regarding ongoing and unresolved issues with our 2024 Chevrolet Tahoe high country deluxe package, which we purchased on [xxx] from titus-will Chevrolet in olympia, washington. Our vehicle was ordered on [xxx] and delivered with 12 miles on the odometer [xxx]. The total purchase price was $97,889. 61. This vehicle is equipped with a 6. 2-liter ecotec vb engine and a 10-speed automatic transmission. Since shortly after purchase, we have experienced intermittent audio output problems. With these problems, there is no audio for the radio, phone calls or mapping directions from any of the apps. Incoming phone calls do not connect and outgoing calls cannot be made. Despite multiple service visits-[xxx] as well as documented audio output issues my wife recorded and dated due to the fact that the dealership is 50 miles away: [xxx] we have also driven our vehicle into the titus will dealership service department twice when the audio output was not working so the service techs were able to see exactly what was not working-the issues are still unresolved even after updates from the service department and over the air updates that were to "fix" the issues per GMC/Chevrolet. Our dealership has been unable to identify or correct the defect. Additionally, we received a safety recall notice (n252494000) on may 20, 2025, concerning a potential loss of propulsion in the 6. 2-liter engine, which may lead to catastrophic engine failure and increased risk of a crash or harm. We were surprised to learn that this recall was issued on April 24, 2025-prior to our purchase date-yet was not disclosed by the dealer at the time of sale, which also appears to be deceitful on GMC's part. We would not have accepted the vehicle knowing there were catastrophic engine problems as we travel the highways often visiting family in idaho and spokane as well as taking care of our elderly parents this last year with their medical care transports. When we contacted titus-will chevr.

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