Equipment Problems of Chrysler Pacifica - part 1

While driving and accelerating in the walmart parking lot, the van immediately locked up, slammed myself and my kids forward, and was locked where it would not engage any gear other than park.

See all problems of the 2017 Chrysler Pacifica 🔎.

Smoke reported in the vehicle while parked and it starting automatically called fire department to clear the smoke and they noticed it high voltage battery was triggered about this.

On the morning of October 18, 2026 my daughter an I were driving home from a trip. 10 minutes after we left a friend's house the hood of the van flew open and smashed the windshield. An "hood open" indicator light never came on. I had no reason to believe the hood was not secure. So the indicator light, primary latch and safty latch all failed. This could have been a lot worse if we were on the highway already. Luckily, we were on a backroad where I had room to regain control of the van and stop with no other cars around. We were able to walk away with minor injuries. I just don't want this to happen to someone else. Someone could get seriously hurt. It was probably one of the scariest things I have had happen in my life.

See all problems of the 2018 Chrysler Pacifica 🔎.

The vehicle was left in parking on a Saturday afternoon in costco. When we came back and we put everything in the trunk, the vehicle turn on automatically, not by remote start, on its own. When we saw the dashboard it said: "put on in parking to prevent rolling", but the vehicle didn't take any gears and it was not able to be turn off. We try to turn it off several times but it came back on, on its own with the same message: "put on in parking to prevent rolling", after towing we dropped in the dealer and the dealer couldn't find anything not even a computer code. This could have happened on a semaphore waiting for a light and maybe the car would have rolled on its own? that's something that it is concerning.

See all problems of the 2022 Chrysler Pacifica 🔎.

I am reporting repeated electrical failures affecting my 2019 Chrysler Pacifica touring, including recurring auxiliary battery failures, stop/start warnings, dashboard malfunctions and electronic shifter faults. Despite multiple dealership repairs, the problem continues. August 22, 2023: auxiliary stop/start battery replaced under mopar warranty at jim shorkey Chrysler, as documented in subsequent service records. August 26–28, 2024: following another stop/start warning, ferman Chrysler tested both batteries and found both failed load testing. The main battery was replaced and auxiliary battery warranty work was documented. September 8–9, 2025: stop/start warning followed by electronic shifter malfunction. Ferman Chrysler confirmed the auxiliary battery had failed and replaced it under warranty. July 7, 2026: jim shorkey Chrysler documented previous starting problems and reported battery health at 78%. October 13, 2026: on starting the vehicle, the instrument cluster flickered repeatedly, and multiple warning lights appeared. A service shifter warning followed, and the rotary gear selector indicator lights stopped illuminating. Gear selection remained functional, and the lights subsequently returned. Diagnostic codes included p00fd (battery b state of charge), u145d-00 and u0402-00 (transmission control communication), u0432, u0418, c006a-54 and c2222-68, indicating faults involving multiple electronic systems. My concern is that repeated battery failures may be symptoms of an unresolved electrical defect affecting the electronic shifter, instrument cluster and communications between safety-critical control modules. This raises concerns about potential loss of gear selection or reliable vehicle information. The September 2025 dealership records document a similar combination of stop/start and shifter faults, demonstrating that this is a recurring problem. I request that NHTSA investigate this potential safety defect. I have retained dealership invoices.

See all problems of the 2019 Chrysler Pacifica 🔎.

While standing sideways, my left shoulder towards the rear of the car, I pushed the open hatch button. The automatic door began to rise and lifted me up and tossed me against some metal furniture that was behind the car, in the parking lot of a deli. It was over in a second, I couldn't step out of the way because I was holding two bags of firewood, one in each hand, and there was a tall curb, say ten inches high that prevented me from moving quickly out of the way. The automatic return function failed and the power gate just lifted me off my feet and I landed badly on the metal stadium type chairs severely injuring my ribs. It took me a minute to compose myself and rise, shut the hatch and hobble to the drivers door and drive home. The next day I tested the auto return function on the hatch and with the smallest amount of resistance it worked, and auto reversed and closed, multiple times. I could not and can not repeat the failure. I weigh over 250 pounds and am amazed that the hydraulics had that much force to be able to lift me off my feet. My ribs still hurt 2 weeks later but are definitely on the mend. No one witnessed the accident, it may have been captured on video at the store? I have not taken the vehicle anywhere for testing. I believe it may have been raining lightly.

See all problems of the 2020 Chrysler Pacifica 🔎.

I am submitting this complaint regarding the handling of safety recall 66b (rearview camera visibility) on my 2021 Chrysler Pacifica hybrid, VIN [xxx]. The vehicle was taken to a Chrysler dealership by the previous owner shortly before I purchased it, and recall 66b is recorded as completed. However, the uconnect system currently displays software version fca-my21. R17. 99-prod. According to the official recall 66b procedure, vehicles at the r17. 99 software level require the applicable update to u35. 34. The procedure specifically instructs the dealer to check the software level and perform the required update. I contacted a Chrysler dealership and requested verification/correction. The dealership refused to perform the recall because its system shows 66b as already completed. I was also told that the software version displayed on the uconnect screen does not necessarily represent the actual software installed. However, the dealership did not provide me with a witech diagnostic report showing the actual radio software level, nor documentation identifying the exact recall procedure performed. The vehicle has also experienced uconnect connectivity issues, including phone/navigation disconnections and failure of the software update process. I am not alleging intentional fraud or falsification. My concern is whether recall 66b was properly completed and documented. I respectfully request that NHTSA review this complaint and determine whether the recall completion should be independently verified, including the actual witech software level, the software level before/after repair, the labor operation performed, repair date, dealership and repair order. I can provide photographs, repair documents and other supporting evidence upon request. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2021 Chrysler Pacifica 🔎.

Vehicle ac was blowing warm but car was operating normally with no obvious issues. After approximately three hours of driving car abruptly lost power and lit a warning light and shut off. The dealership was able to diagnose the ac failure, and now I understand that the ac is integrated into the battery system and inoperable ac failure constitutes a critical component failure leading to rapid overheating. No warning or reasonable means to anticipate this failure was supplied prior to incident. Additionally, the car is ~2yrs old and should not be experiencing critical component failures related to safety.

See all problems of the 2024 Chrysler Pacifica 🔎.

Loss of power steering while driving.

Rear view back -up camera fails to operate at least once a week. The computer screen does not come on. This problem was subject to a recall last year and supposedly fixed, but it seems to have failed again. This seems to be a radio interference software problem. This is a very serious problem that Chrysler needs to fix correctly. The dealer says unless the problem happens at his shop, they cannot fix it. But it happens occcaisionally so it would be difficult for me to reproduce this. I believe there is a recall on newer models from Chrysler.

Rear trunk gets disabled after 10 minutes and will not open/close by remote or electrical rear switch causing a child or van camping issue. It has to forced physically by pulling it down and can't be done by short people. While van camping and adult or child cant open the trunk.

See all problems of the 2023 Chrysler Pacifica 🔎.

I am experiencing an issue with the steering in my vehicle, in which the steering wheel shutters and rattles/shakes when making turns. This happens mostly when turning left at slow speeds, but also sometimes when turning right. The shuttering and shaking typically happens around the 11 and 1 o'clock position. This issue is very worrisome, as I am afraid that the power steering will completely fail one day, leading to a crash. I am also having an issue in which the start/stop system shuts down in the middle of driving the vehicle around town. More than half of the time that I drive it, the start/stop system stops working, and a warning light appears. I have had a few times in which the engine will turn off completely at a stop light, which is very worrisome. The dealer has diagnosed the steering issue as needing a new steering rack, at the cost of $5000. Reading online, I am finding many other Pacifica owners who have these exact same issues. I believe that they are caused by manufacture defect, and a recall needs to be issued. I believe the problems with my vehicle are related to NHTSA campaign number: pe25009.

I originally took my car to reedman toll in 2021 due to frequent issues with the batteries needing to be replaced and the car not starting. At the time I was told it was related to a recall, and they fixed it. However, over the last year I have continued to have various problems with the car. The batteries were replaced numerous times. The check engine light and stop start unavailable light going on randomly. The car also started having electrical issues like the radio would just turn off on its own, or the automatic car doors would not open. The car also started feeling jumpy and shaky upon starting, and when the car is off there is a thumping noise. This thumping noise is still heard when the car has been off and parked for hours. The car will be off and I will get in it and hear the thumping before the car starts. Over the summer the problems became more frequent, and on August 31st it would not start, and I had to have it towed to reedman. Reedman said my started was bad and also the fuse box shorted. They had my car for 10 days, and during this time I paid $500 out of pocket for a rental. I paid $2000 to reedman for these repairs. I got the car back, and immediately (same day) experienced the exact same problems, and then my car would not start again. When I did get it started I kept getting warnings that the engine might overheat. I got it back to reedman and they then said it was a bad alternator and some wires were bad as well. They had my car for 2 months. I picked it up 9/30/26 and within less than 6 hours the check engine light and start stop unavailable light came on. The car started feeling jumpy again upon starting, and the thumping noise returned. This car was purchased brand new in 2018 and only has about 51,000 miles on it. I do not understand why this is all happening to a car that has such low mileage. My 2014 Nissan has never had a single problem.

Around 08/2026, fca us llc dealer performed fca safety recall 52d (NHTSA 26v-362) on my 2021 Chrysler Pacifica plug-in hybrid. The recall included a software update to the high-voltage battery pack control module (bpcm). Before the service, the radio and infotainment system worked normally. Right after the recall service, the radio screen on the instrument panel stopped working and the infotainment software began crashing repeatedly. As a result, the radio and audio system can't be used. The dealer confirmed that the problem appeared after the recall repair but has refused to fix it. The vehicle is still unrepaired. 1. What component or system failed or malfunctioned, and is it available for inspection upon request? the radio and infotainment system failed: the center screen on the instrument panel, its operating software, and the audio system. The screen stays blank or unresponsive, and the software crashes or restarts repeatedly. The failure started right after the recall 52d software update. The vehicle hasn't been repaired and can be inspected at any time on request. 2. How was your safety or the safety of others put at risk? because the screen doesn't work, I've lost functions I rely on while driving: radio and audio, including emergency and traffic broadcasts; the screen also crashes and restarts while I'm driving, which is distracting. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? yes. Dealer saw the problem and confirmed it appeared after the recall 52d repair. The dealer has refused to repair it. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? the dealer inspected it after the service recall. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no.

While driving at highway speeds, my 2023 Chrysler Pacifica hybrid suddenly lost all propulsion power. A turtle icon appeared on the dashboard cluster, and the vehicle stalled, creating a severe safety hazard on an active highway. Chrysler care previously stated my VIN is not included in the 03a recall (NHTSA campaign 23v010000) for internal transmission short-circuits. However, my vehicle has experienced the exact software limp-mode shutdown and mechanical failure described in that campaign. The manufacturer must expand this recall to cover later 2023 production batches before a fatal accident occurs. My husband and 4 children were stranded in the left lane with no time to move over on a major chicago highway. The car was towed to a Chrysler mechanical service team. They are claiming that the code is not active and they need it to be active in order to diagnose anything. While driving in the left lane warning that read, " stop safely. Vehicle will shut off soon" a red turtle and a large red triangle with a "!" in the middle. The car was unable to drive leaving them stranded and very scared.

On 8/9/2026, two days after purchasing the aforementioned brand-new vehicle (8/7/2026), the vehicle experienced a fire in the undercarriage below the engine while I was driving with my wife and our [xxx] daughter in the vehicle. While driving in traffic, we noticed a strong smell that appeared to be burning rubber but did not initially realize the vehicle was on fire as the smell dissipated. There were no warnings or other signs of a problem. A good samaritan driving a truck observed the situation, turned around, followed us, and flagged us down at a gas station to alert us that our vehicle was on fire. We immediately stopped and inspected the vehicle. We took photographs documenting the vehicle and apparent fire-related damage immediately following the incident, and those photographs have been preserved. By the time we arrived home several minutes afterward, the fire was no longer active. We have not driven the vehicle since the incident. The incident is particularly concerning because the vehicle was only two days old and my wife, our baby, and I were inside when the fire occurred. Prior to the fire, the vehicle had been driven no more than 15 minutes total leading up to the incident, with one stop for an errand during that time. We are concerned that the vehicle's occupants were not initially aware that a fire was occurring and that an outside motorist had to alert us. We are requesting that NHTSA document and investigate this safety incident and determine the cause of the fire, including whether there may be a defect or recurring safety issue involving the vehicle or its undercarriage components. We are concerned about the potential for an undercarriage fire to occur without the occupants immediately recognizing the danger and request that this incident be included in NHTSA's safety records and evaluated for any broader safety implications. The vehicle is now at brad deery motors [xxx]. A representative for Chrysler has inspected the vehicle. Information redacted pursuant to the freedom of information act (.

The vehicle was purchased used on 8/5/26 with no problems or recalls. I was driving home from the dealership on the highway about 1. 5 hours and the vehicle had a warning light come on telling me to pull over safely and the vehicle would shut off. I did so. The vehicle would not restart. I called for a tow truck and was stranded for 2 hours. I had the vehicle towed to my local dealership service center because I was closer to home versus the dealer I bought it from. The vehicle is still under warranty and will get looked at. This is a huge frustrating situation.

The franchise dealer is refusing to safely ground a failed vehicle. My van failed the battery test and the dealership is refusing to comply with federal emergency safety recall guidelines for a documented fire hazard. They are refusing to provide a rental car with battery arrival date tbd.

The vehicle caught fire earlier morning of 7/9/2026. It was sitting in front of house unoccupied. The alarm went off twice which pressing the key fob shut it off until the third time when the alarm would continue until it died down. I went to my door to check and noticed the car was on fire.

My van died suddenly and completely while I was driving in the center lane of a 5 lane urban freeway on July 8, 2026. Would not re-start. I did not exit the vehicle. Traffic was heavy. The situation was dangerous and scary. Called 911: chp and aaa both arrived with tow trucks after about 10 minutes. I was relieved to not have been rear ended. Chp and aaa men had to take apart something on the dashboard in order to get van into neutral and manually push the van to the side of the road, while shutting down the right 3 lanes of the freeway. All of us were in danger of being hit by traffic. Van was towed to aaa service station nearby. Batteries both 98-100%. Plenty of gas at the time of the incident. Aaa service station replaced the starter, but their diagnostic did not show any other problems. This did not make sense to me or to anyone else I spoke with. When I picked up van Aug 19 after being out of the state, the aaa shop recommended that I drive it, and see if further problems. I felt unsafe, not sure what to do. Decided to drive near home on neighborhood streets. Van worked ok on suburban streets for about 6 weeks, then radio died one night (worked after turning off van, opening and closing door and restarting) and interior cabin light came on repeatedly without me turning it on, on another occasion, even after I turned it off. I am taking to Chrysler dealer for additional diagnostic on Friday. Part of my delay is affordability, as the dealer will also do a diagnostic (over $300) which they say is better than non-dealer ones.

We took our 2021 Pacifica hybrid to the dealership for recall 52d. The first charge at home after the recall melted one of the charging "pins" in the car, and on our home level 2 charger. Our dealership now says it's the fault of our charger, and we'll have to pay $2000+ for a repair. Our charger handle is still fine, no damage, only the "pin" is melted. For safety reasons, we can't charge the vehicle, and aren't driving it, as it's still at the dealership.

The vehicle intermittently displays a "stop safely – vehicle will shut off soon" warning message accompanied by a turtle icon while driving, most often at highway speeds above approximately 50 mph. There is no consistent pattern or condition that triggers the warning. When the warning appears, I must immediately attempt to pull off the roadway because the vehicle indicates it will shut down. This creates a significant safety hazard, especially on interstate highways or roads without a safe shoulder. If the vehicle is turned off and restarted, the warning message disappears, but the check engine light remains illuminated. After the next ignition cycle, the check engine light also disappears, leaving no visible indication of the problem. The issue began occurring approximately once per year but has become progressively more frequent. It now occurs almost daily. During a recent 300-mile trip, the warning appeared four separate times. It also commonly occurs twice during a 60-mile drive. The increasing frequency has made the vehicle unreliable and unsafe to operate on highways. The vehicle has been taken to an authorized Chrysler dealership. However, the dealer stated they cannot diagnose or repair the problem unless the warning is actively displayed when the vehicle arrives. Because the warning clears after restarting the vehicle, the dealer has been unable or unwilling to identify the cause or perform a repair. I also contacted Chrysler customer service. I was informed that because there is no recall related to this issue, they could only refer me back to the dealership for diagnosis under any applicable warranty coverage. This defect poses a serious safety risk because the vehicle may lose propulsion while traveling at highway speeds, requiring an emergency maneuver to reach the shoulder while surrounded by fast-moving traffic. I am concerned that this could result in a rear-end collision or other serious crash if the warning occurs where there is no safe place.

The vehicle is affected by a Chrysler safety recall. When I brought it to an authorized dealership for the recall repair, they informed me that a warning light was illuminated and that they needed to perform a diagnostic inspection before completing the recall. After the inspection, they stated they could not determine the cause of the warning light and refused to complete the recall repair. The vehicle is available for inspection upon request. The recall involves a safety issue that could put me, my passengers, and others at risk. Because the recall has not been completed, I do not feel safe operating the vehicle. In addition, I have been unable to use the vehicle for work because it has not been repaired. Yes. The authorized Chrysler dealership confirmed that the warning light was present and performed a diagnostic inspection. However, they were unable to identify the cause of the warning light and refused to complete the recall repair. They informed me that the case had been escalated to a Chrysler/stellantis engineer. Es. The vehicle was inspected by an authorized Chrysler dealership. The dealership escalated the case to a Chrysler/stellantis engineer, but after more than three weeks, no solution or repair has been provided. The dealership informed me that a warning light was illuminated and required diagnosis before the recall could be completed. After performing the diagnostic inspection, they were unable to determine the cause of the warning light. The recall repair has been delayed for more than three weeks without any resolution or estimated completion date.

Our hybrid vehicle has been recalled per the Chrysler Pacifica battery recall. The letter says this is a dangerous fire hazard, needs to be repaired immediately, and we must stop charging our battery until fixed. The dealership has told us it will take 3 days to repair, but is only providing a replacement vehicle for one day. Surely this is not appropriate.

My Chrysler Pacifica was parked in my driveway, and I went out and heard a large boom and my panoramic sunroof shattered. This is a known problem with panoramic sunroofs especially Chrysler. The weather was warm and sunny. This is a no impact incident and a safety related glass failure. I have several photos and am waiting for the dealer and Chrysler customer care to open today.

See all problems of the 2025 Chrysler Pacifica 🔎.

Engine only stalls out when stopped on roadway while driving. Vehicle also does not start up after it has been driven and is parked. It takes 10 minutes or longer to get the vehicle to start again. Check engine light comes on every time when these two situations happen, which it happens periodically. Sometimes it's 2-3 times a day, sometimes, once every two days. Once it starts back up the engine light turns off. I've taken it to 2 reputable shops and neither of them found any issues as they could not replicate the issue, the engine light is not on, and there are no codes displayed. I now have a date for a inspection which includes a test drive with the dealership.

Vehicle year/make/model: 2023 Chrysler Pacifica plug-in hybridvin number: [xxx] current mileage: 51,607 miles incident summary: while attempting to bring the vehicle to a complete stop in front of a subway restaurant in old town, the vehicle failed to decelerate upon braking. Instead, it lunged forward unexpectedly without driver input and collided with the building structure. The check engine light did not illuminate until after the collision occurred. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

When driving, the rear passenger interior trim cup holder heats up to an unsafe temperature. The vehicle was in the shop for 4 weeks and I was told this is normal and it was because of radiant heat from the axel/wheel well. After driving approximately 100 miles, I used a temperature gun to screen the area. The hotspot was 126 degrees, with temperatures around in ranging from 77-85 degrees. Outside wheel well temperatures ranged from 94 - 97 degrees. The driver side rear trim area was also checked for comparison and ranged from 78-82 degrees. Which would indicate it is not radiant heat from the wheel well and axel. Children sit in the 3rd row next to this and can be burned. No warning lights are present, vehicle can be inspected if required.

I am a full-time power wheelchair user with multiple sclerosis and rely on this 2024 Chrysler Pacifica wheelchair-accessible van as my primary means of transportation. Since purchase, the vehicle has repeatedly experienced dangerous loss-of-power events while being driven. Immediately before the failure occurs, warning beeps sound and multiple warning lights illuminate, including check engine, etc, park brake, fcw, esc, and mil. After these warnings appear, the vehicle loses acceleration and enters a reduced-power/limp-mode condition. Pressing the accelerator does not result in normal acceleration, creating a serious safety hazard in traffic. Most recently, on June 4, 2026, this occurred approximately six times during a single trip. During one incident, the warning lights illuminated, the vehicle lost acceleration, and we were forced to pull over with emergency flashers activated in a dangerous location. A police officer came upon us, stopped to assist, and advised that the location was extremely dangerous. Because I use a power wheelchair, I cannot safely transfer into a standard vehicle, taxi, rideshare, or other transportation. We explained to the officer that if the van were to be towed, I would effectively be stranded because there was no practical way to transport me in my power wheelchair. The condition later cleared and we were able to continue. The vehicle has been inspected multiple times by Chrysler service departments and drivemaster, the local mobility provider working with freedom motors. The problem has been reported repeatedly but is intermittent and has not been reproduced during inspections. Despite multiple repair attempts, the problem persists. The vehicle is available for inspection. These recurring loss-of-power events create a serious safety risk for myself, my family, and other motorists.

We purchased this 2018 Chrysler Pacifica hybrid about a year ago from a dealership in florida, and the vehicle is now located in [xxx]. The issues involve a malfunctioning high?voltage hybrid charging system/battery and a possible steering or suspension component failure. For now, the vehicle has been under dealer inspection since xxx. Our family’s safety is at risk due to a charging failure in which the vehicle consistently stops charging after reaching 2–3 bars when plugged. I must unplug and reconnect the charger multiple times to resume charging, and this behavior occurs every time the vehicle is charged now. Last week, when the vehicle was fully or nearly fully charged, a “rotten egg” odor entered the cabin, especially in the middle and rear seat area. The smell consistently appeared only after charging and was concentrated near the area where the high?voltage battery is located. Prior to these failures, the only warning was an intermittent check engine light. Another issue, we also experience a metallic spring?like noise during hard turns in both forward while parking. As of the dealer’s initial observation on xxx, their notes state: “electrical system – replace battery. Repair – found battery is the incorrect one installed in the vehicle for an ev system. On the van not charging fully. Chrysler corporation is aware of the issue and is working on a technical service bulletin/possible recall by the end of the year. That needs to be complete first before tech would advise that the customer’s charging cable is not working properly. ” as I understand, we need to change other small battery with right specifications. Although there are currently no open recalls on our specific vehicle, the electrical burning odor has left us extremely concerned for our safety. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Nothing exciting happened. It was a really bad rain/storm and I was driving as normal and I guess the front crash detection glitched out. I tried all the simple fixes tried to get it code tested and nothing pops up. So my front breaking doesn’t work meaning I can’t even use cruise control either. Also this maybe the a two for one. But the car was recalled for the backup camera and I went to get the recall done twice and it still didn’t fix the issue and Chrysler refuses to fix the issue.

Intermittent power steering loss, when I turn van off and back on and go in reverse it stops sometimes.

The a! sign comes on to immediately stop because the van will shut off.

2019 Chrysler Pacifica hybrid experienced a serious charging system failure during routine overnight charging using a standard level 2 home charger that had previously worked without issue. In the morning, the charging connector was physically trapped in the vehicle charge port and could not be removed despite repeated normal troubleshooting attempts, including repeated unlock cycles, charger power cycling, breaker reset, and reseating attempts. Because the Pacifica hybrid disables operation while a charging connector is detected, the vehicle became completely undrivable and required towing. Multiple aaa tow operators were unable to move the vehicle normally. We ultimately had to personally research and guide the tow operators through the manual neutral override procedure in order to get the vehicle into neutral and onto the tow truck. The dealership has suggested that the connector may have fused or arced together during charging and is attempting to characterize the situation as “not the vehicle’s fault. ” regardless of the precise electrical mechanism, this event occurred during ordinary intended use of the vehicle’s charging system. The end result was that the vehicle trapped the connector, immobilized itself, and stranded the owner without any meaningful owner-accessible recovery method. This is not ordinary wear and tear or a cosmetic inconvenience. This was a charging-system immobilization event involving a vehicle platform that already has a documented history of charging-system recalls and software-related charging concerns. The vehicle was being used exactly as intended. No misuse, modification, or improper operation occurred. A vehicle shouldn't become completely inoperable during routine charging. I am requesting review of this matter as a significant charging-system failure and requesting goodwill assistance regarding the substantial diagnostic and repair costs now being imposed on the customer for an event that occurred during normal operation.

I am writing to formally express my concern and frustration regarding the unresolved recall on my vehicle. It has now been over a year since the recall was issued, and my point of purchase dealer still has not received the necessary parts to complete the repair. This extended delay has moved beyond inconvenience and has become a genuine safety issue. I rely on my vehicle daily, and continuing to drive it under an open recall, especially one involving safety components is unacceptable. I have been patient for more than a year, but the lack of progress and communication has left me with serious concerns. I expect prompt attention to this matter and a concrete plan to resolve the recall as soon as possible.